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Golden Swan

Property class: 2.5

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Photo gallery for Golden Swan

A hotel room with a bed, a chair, a nightstand with a vase of flowers, and a bathroom visible through an open door. - Golden Swan (Mumbai)
A building with a large glass facade, a sign for 'Golden Swan Boutique Hotel', and a covered entrance area with potted plants. - Golden Swan (Mumbai)
A hotel room with a curved ceiling, a bed with a beige bedspread, a nightstand with a vase of flowers, and a chair. - Golden Swan (Mumbai)
A room with two beds, each with a checkered bedspread and pillows. There is a nightstand with a lamp and a phone on it. - Golden Swan (Mumbai)
A reception area with a reception desk, two framed artworks, a sofa, and a bulletin board with a newspaper. - Golden Swan (Mumbai)
Located close to University of Mumbai and Mt. Mary Church, Golden Swan provides free cooked-to-order breakfast and dry cleaning/laundry services. Guests can connect to free in-room WiFi.

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi
  • Laundry
  • Room service
  • 24/7 front desk

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

A hotel room with a curved ceiling, a bed with a beige bedspread, a nightstand with a vase of flowers, and a chair.

Standard Room

  • 11 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Located in Santacruz, a neighborhood in Mumbai, Golden Swan is in the suburbs and near the airport. Haji Ali Dargah and Elephanta Caves are notable landmarks, and the area's natural beauty can be seen at Sanjay Gandhi National Park and Hanging Gardens. Don't miss out on a visit to Nehru Planetarium. Visit our Mumbai travel guide
Map
7 TH GOLIBAR ROAD, NEAR KHAR SUBWAY,, SANTACRUZ(EA, 76, Mumbai, Maharashtra, 400055

What's nearby

  • A door with multiple compartments, each containing a mustache drawing and a sign.
    Linking Road
    13 min walk - 0.7 miles
  • Ashtavinayak Temple
    17 min walk - 0.9 miles
  • University of Mumbai
    5 min drive - 1.3 miles
  • Santram Temple
    6 min drive - 1.3 miles
  • Rishi Dayaram National College
    7 min drive - 1.3 miles

Getting around

  • Mumbai Santacruz Station
    6 min walk
  • Western Express Highway Station
    6 min drive
  • Navi Mumbai Intl. Airport (NMI)
    63 min drive

Restaurants

  • Eve
    8 min walk
  • Ram & Shyam
    14 min walk
  • Journal at Supekicks
    9 min walk
  • Gopal Krishna
    6 min walk
  • Yoko Sizzlers
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Dry cleaning/laundry service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 3 floors

Room amenities

Bathroom

  • Towels provided

Entertainment

  • LED TV

Food and drink

  • 24-hour room service

More

  • Ceiling fan
  • Free daily newspapers
  • Individually decorated
  • Iron/ironing board on request

Policies

Check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Airport shuttle fee: INR 200 per room

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Golden Swan provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of INR 200 per room applies.

Where is Golden Swan located?

Located in Santacruz, this hotel is 0.9 mi (1.4 km) from University of Mumbai and within 6 mi (10 km) of Mt. Mary Church and Siddhi Vinayak Temple. Sanjay Gandhi National Park and Nehru Planetarium are also within 9 mi (15 km). Mumbai Santacruz Station is 6 minutes by foot and Mumbai Khar Road Station is 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Golden Swan Reviews

6.4

7.2

Cleanliness

6.2

Location

7.2

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 6 out of 44 reviews
Rating 8 - Good. 11 out of 44 reviews
Rating 6 - Okay. 18 out of 44 reviews
Rating 4 - Poor. 3 out of 44 reviews
Rating 2 - Terrible. 6 out of 44 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Staff & service
当日、エクスペディアで予約済のバウチャーを提示して チェックインをするも、何時間も待たされた挙げ句、 支払いが確認できないといって退去させられた。 ムンバイでの観光と宿泊をあきらめて、すぐにアウランガバートへ移動するはめになった。
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short shuttle from the airport. Good central location for withdrawing foreign funds and street shopping for gifts and snacks. Very kind and hospitable staff and the made to order breakfast is lovely. Their egg biriyani is REALLY good!
Stayed 2 nights in Dec 2018
Verified review

6/10 Okay

Disliked: Property conditions & facilities, room comfort

Don't choose this hotel if travelling with family.

Standard rooms are in very bad shape. I booked standard room looking at the photo on website but then I have to change room to executive delux by paying Rs. 823+taxes per night. The blinds of the executive delux room were not working and hence all 4 days we were staying in artificial lights. Breakfast is free but the options are 2 to 3 only and they are same all days.
Stayed 4 nights in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Decent 3 Star Hotel.

Decent 3 star hotel. Staff were friendly and helpful. The hotel was quite clean and the room was large enough for a 4 night stay. The main problem was the water pressure. My room was on the 3rd floor. There was hardly any water coming out of the fixed shower spout. So, I had to fill the bucket and shower Indian style during my stay. You also need to take your own toilet paper. The kitchen was closed as work was being done. So, they ordered food from outside. The breakfast was quite nice. The hotel is about 20 mins from the airport, if there is no traffic. Did not go to the city, so I can't tell you what's involved there. Check in and check out was a breeze and quite smooth. Hotels in Mumbai are overpriced, and the Golden Swan is no different. I would stay here again if could get it at a decent rate.
Stayed 4 nights in Jan 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities

Ok, Can Do

Breakfast 1st day was cold, and some component came after eating. 2nd Day ok. Hot water and pressure pump appears not on always.
Stayed 2 nights in Jun 2017
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Noisy

Hotel is good but area is noisy too
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Clean Hotel

Checked in around 9 PM and was told that my room was not ready. I got dumped in a smoking room. It stank and I could barely sleep. The female receptionist was most unhelpful and lied about room availability, etc. Fortunately, another receptionist named Ahmed was very helpful and did his best to help. After complaining for 3 days, I was moved into another room on the 3rd Floor. This room was fairly comfy, clean and modern. Bathroom and toilet was small, but clean and OK. Water pressure was a problem quite often, but used the bucket Indian style when I had to. Breakfast served in the room. Not sure about the choices, cos I just ate eggs every morning. Had room service deliver lunch once. Food was OK and reasonable. Also included was a free pickup and drop off service to the airport. I would stay in the hotel again, cos it was a good experience once the room problems were sorted out. I would say it was a fairly decent 3 star place .... if one stayed in the modernized 3rd floor rooms. I was in Room 302.
Verified review

8/10 Good

Liked: Cleanliness, room comfort
Séjour 1 nuit avant de prendre l avion. Hotel correct, plutôt propre Quartier moyen. Personnel sympa.
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

Traditional Indian Hotel

The booking included an airport drop. As we did not need it, we were offered airport pick up, and it was really helpful after our flight from Colombo to Mumbai in mid night. The staff looked traditional, no smile on face at all. Room was smaller than we expected. Bathroom looked clean but very small, there were no bad smells. Sleep quality was good, no disturbances. Ok to stay for 1 or 2 night, close to airport and its a plus point.
Verified review

6/10 Okay

Liked: Cleanliness
Clean room, mosquitos, Wifi not working
Verified review

6/10 Okay

Liked: Room comfort
Adequado para dormir e tomar banho. Internet intermitente.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good airport option

Located at Santa Cruz, this is convenient for the airport and the free shuttle to and from there is very welcome. Proximity to the station is also good for access to south Mumbai. Breakfast served in the room is adequate. Rooms are smallish but quite well maintained and with some attempt at being stylish. Staff are friendly and not judgemental. A good option for passing through.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Misleading

Very dated 1970 concrete building but lovely n modern inside, staff were so helpful, go back again.
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Downgraded room

Hotel overbooked n tried to push me off to some unknown hotel which I refused to accept. Gave me a matchbox sized room with very noisy aircon and wouldn't even go out of his way to buy me a beer for the mess he inflicted on me. Am there again tonight, so see if he meets his promise of the room I actually booked, otherwise it's a serious complaint re misspelling to Hotels.com
Verified review

6/10 Okay

Budget hotel good only for short stay

Food was not good at all. Not recommended for foodies.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sauberes Zimmer in Flughafennähe

Wer einen Abflug von Mumbai plant ist hier gut aufgehoben. Wir hatten 2 Nächte hier und der Service war super. Am Abreise Tag fuhr man uns zum Flughafen. Das Zimmer war ausreichend, mit genügend Sitz- und Stellmöglichkeiten, Klimaanlage, Fehrnsehn. Die Mitarbeiter waren freundlich und sehr hilfsbereit. Essen bekam man aufs Zimmer. Die S-Bahnhaltestelle war auch gleich in der nähe. Rauchen war auf unserem Zimmer erlaubt.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Bang For Your Buck

Stayed in the hotel for a night and it was pleasant. They allowed me to check in at 8 AM instead of 12 PM, which was the best part. I recommend this hotel.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Pleasant Stay

Very near to airport and neighborhood is fine as well. At equal distance from most of the places in/around santa cruz
Verified review

6/10 Okay

Liked: Staff & service, room comfort

Good hotel but bad location

Hotel is good,but the location is terrible...
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Had a really great experience here. Really nice, professional staff at reception. They went above and beyond helping me get my bus ticket sorted out after I missed my first bus out of there. Super nice, helpful people. I was there as a young, single women, and felt completely safe. Good location, clean, comfortable room, and really fast free WiFi. I will definitely be coming back here.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good overall

Decent n clean.
Verified review

6/10 Okay

Disliked: Cleanliness, room comfort

Wasn't bad

I was there for a short stay. The room looked OK however the walls had their plasters coming out at places. Cleanliness was good and the staff were courteous. The food quality can definitely improve. One thing I didn't like was I had asked them for a wake up call at 5:30 am which the staff totally forgot and almost made me miss my flight.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I won't recommend this to anyone.

Hotel staff was not at all cooperative. They were trying to she'll out money for small small reasons. We had requested them for early checkin to which they had agreed earlier. But later they charged 2000 rs.
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities

Nice hotel close to airport, Juhu and bandra

Hotel Golden Swan treated us very well. We had complimentary transport from and to the airport, with breakfast included delivered in the room 30 minutes after ordering. The rooms were smaller then in the photos but cleanliness was acceptable for average hotels in the area. We arrived at 3:30am at the hotel and everything went ok. It is easy to get a taxi in front of the hotel and major spots in bandra, juhu, vile parle and santacruz are within 10/15 minutes. Internet access was very low in our room, and we received one access code per day, which only could be used in one device or computer. That was limiting.
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

Service a l'etage sympa et honnete.

L'acceuil a essaye de nous faire payer en plus lors de notre depart,on ne pense pas que se soit vraiment invonlontaire.donc ne soyez pas trop gentil mais plutôt sur de vous et ferme avec eux!