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Global Luxury Suites at Mountain View

Property class: 4

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Photo gallery for Global Luxury Suites at Mountain View

A modern living room with a grey sectional sofa, wooden ceiling, large windows, and a flat-screen TV. - Global Luxury Suites at Mountain View (Mountain View)
A modern hotel lobby with large windows, a pool view, and contemporary furniture. - Global Luxury Suites at Mountain View (Mountain View)
A modern lounge area with a large window overlooking a pool and outdoor seating. - Global Luxury Suites at Mountain View (Mountain View)
A modern meeting room with a large table, grey chairs, a yellow sofa, and a large window. - Global Luxury Suites at Mountain View (Mountain View)
A modern kitchen with stainless steel appliances, a central island, and a view to the dining area. - Global Luxury Suites at Mountain View (Mountain View)
Take advantage of a rooftop terrace, a firepit, and a garden at Global Luxury Suites at Mountain View. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a business center.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washer
  • Dryer
  • Pet friendly

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Room options

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Showing 3 of 3 rooms

View all photos for Luxury Apartment, 1 Bedroom

A modern living room with a grey sofa, a glass coffee table, and a grey rug. There is a kitchen in the background with dark cabinets and stainless steel appliances.

Luxury Apartment, 1 Bedroom

  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms

A modern living room with a leather sofa, a glass coffee table, and a large window providing natural light.

Luxury Apartment, 2 Bedrooms

  • 102 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom, Balcony

A living room with a sofa, armchair, glass coffee table, and a painting of a horse.

Deluxe Apartment, 1 Bedroom, Balcony

  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

About the neighborhood

Located in Shoreline West, a neighborhood in Mountain View, Global Luxury Suites at Mountain View is near a metro station. Shoreline Amphitheatre and Los Altos History Museum are cultural highlights, and some of the area's activities can be experienced at Palo Alto Junior Museum and Zoo and Twin Creeks Sports Complex. Looking to enjoy an event or a game? See what's going on at Levi's Stadium or SAP Center at San Jose. Visit our Mountain View travel guide
View more Apartments in Mountain View
Map
1720 El Camino Real, Mountain View, CA, 94040

What's nearby

  • A circular building complex surrounded by a cityscape with a sunset in the background.
    Silicon Valley
    1 min walk - 0.0 miles
  • Mariposa Park
    11 min walk - 0.6 miles
  • Stevens Creek Trail
    13 min walk - 0.7 miles
  • Rengstorff Park
    13 min walk - 0.7 miles
  • Mountain View Center for the Performing Arts
    16 min walk - 0.9 miles

Getting around

  • San Antonio Station
    3 min drive
  • Whisman Station
    5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC)
    16 min drive

Restaurants

  • McDonald's
    5 min walk
  • Panera Bread
    4 min walk
  • Kunjip Tofu
    7 min walk
  • 1 Oz Coffee
    16 min walk
  • Chipotle Mexican Grill
    4 min walk

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Property amenities

Pool/Spa

  • Hot tub
  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site

Family friendly

  • Crib: USD 100 per stay

Kitchen

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Stovetop
  • Toaster

Bedrooms

  • 1 bedroom
  • Double sofa bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Window screens

Entertainment

  • 42-inch flat-screen TV with cable channels
  • TV in common areas

Outdoor areas

  • Barbecue grill
  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Laundry detergent
  • Washer/dryer

Work spaces

  • Business center
  • Coworking space
  • Laptop workspace
  • Meeting room

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • 2 pets total
  • Fee: USD 250 per pet per stay
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • Free bottled water
  • Free local calls
  • Iron/ironing board
  • Multilingual staff
  • No housekeeping provided
  • Phone

Location highlights

  • In a business district
  • In the city center
  • Near a metro station

Things to do

  • 24-hour gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 2 units
  • Electric car charging station
  • Garden

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests will receive an email with a lease/reservation agreement to be completed prior to their arrival.

Access methods

Private entrance, smart lock

Pets

Pets allowed for an extra charge of USD 250 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 100 per stay

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: USD 250 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 100 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number MVSTR-0000185

Frequently asked questions

Does Global Luxury Suites at Mountain View have a pool?

Yes, this property has an outdoor pool.

Is Global Luxury Suites at Mountain View pet-friendly?

Yes, this property allows pets (limit 2 total). There's a fee of USD 250 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Global Luxury Suites at Mountain View?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Global Luxury Suites at Mountain View?

Check-out is at 11 AM.

Where is Global Luxury Suites at Mountain View located?

Located in Shoreline West, this apartment building is within a 15-minute walk of Silicon Valley and Stevens Creek Trail. San Andreas Fault Trail and Mountain View Center for the Performing Arts are also within 1 mi (2 km). Mountain View Station is 26 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Global Luxury Suites at Mountain View Reviews

8.2

Very Good

9.4

Cleanliness

9.0

Location

7.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 98 out of 196 reviews
Rating 8 - Good. 52 out of 196 reviews
Rating 6 - Okay. 17 out of 196 reviews
Rating 4 - Poor. 11 out of 196 reviews
Rating 2 - Terrible. 18 out of 196 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
The building is all new. I loved it staying there and totally met my family needs. Apartment is great. I missed some kitchen accessories - they have only a few. Other than this, communication / instruction from the property manager was very good and clear.
Stayed 6 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
This property is nice, but everything is automated. During your stay you will never see a front desk person or any person that can assist. All communication/issues are communicated by phone and/or text. There are not physical keys to use. Instead there is a Latch app that you download and use to enter the parking garage, elevator and room/apartment, etc. It takes some time to get used to and not all of the entries & exits are listed logically. For our group, we all used one login and password, just FYI. Not sure we would stay here again, we realized how nice it is to have actual people to talk with at a typical hotel if you have an issue.
Stayed 11 nights in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Absolutely wonderful place to stay - except could never ever contact anyone by phone to help in any way. After a long delay they'd send an email and call (which I always missed due to flights so go voicemail) and if I replied to email immediately I'd still not get a response until too late. The Latch system (instead of keys, to enter every door and use elevators) did not work for my phone and no employees understood how it worked. I absolutely needed to have service which I did not inside of the elevator so an employee at the leasing office had to let me in so I could get service at the top floor . It took hours and hours of everyone's time. We were given late checkout as an apology, which I appreciated. (the leasing office people were really uncomfortable because it was not their rental situation, but helped as much as they could. We had just wandered in because we had the wrong address and thankfully they could access our floor in our building)
Stayed 4 nights in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

Nice Apartment but noisy and access difficult

The apartment is well sized, clean and comfortable and is well located in the centre of Silicon Valley. Unfortunately the apartment fronts onto the El Camino highway and is therefore really noisy between 7am and midnight. Fortunately it quietens down overnight so sleep is possible. In the evenings though it is difficult to hear the TV over the traffic noise. Initial access is difficult as there are two garages and 6 different lifts each access a limited number of apartments - the lifts don't indicate which apartments they service, so if you are unlucky you may have to go up and down 6 lifts before you find the right one. You also need to download an access app to secure entry, so if boy have arrived from overseas and you don't have cell coverage then you are in trouble. It took us two hours to gain access to the apartment and that was only via the assistance of some residents. There is secure underground garage parking which is great but access requires you to get out of the car use your app to access the control pad to then open the gate, regrettably by the time you get back to your car the gates have already started to close again - sometimes you can get in other times you have to repeat the process - if there are two of you then you can use your passenger to trigger the gate whilst you then drive through.
Stayed 8 nights in Mar 2024
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
Extremely terrible check in experience
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We enjoyed this trip at this apartment.
Stayed 10 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Nice

Always a pleasure to stay here
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Great location

We always stay here when in the area. Our only irritant was the latch app key system, always a pain, but once we got in we enjoyed it.
Stayed 4 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, communication
Disliked: Check-in
We stay here often, however the rooms are rarely as listed...meaning it may say a 2 bedroom with 2 queens when in fact it may be a king with 2 twin beds. Also, the Latch keyless entry is a pain. It usually takes an hour before we get in just because the codes don't work. Yet, the location, parking and overall great neighbors and neighborhood make up for the frustrations.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Best deal

Good place for the price
Stayed 21 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
I liked that it had washer and dryer in room.the room was very nice.
Stayed 3 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Excellent place. Convenient location. Will used again. Mattress little bit too hard for my likeness. Overall, highly recommended
Stayed 2 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Property conditions & facilities, communication
Cleaness!!
Stayed 6 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
No spices. Limited cookware
Stayed 3 nights in May 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Clean and good location but no actual person to check in and the app that was provided few hours before your check in time was unreliable at times which was bit frustrating. Could not request extra towels since they did not have anyone on site.
Stayed 3 nights in Jun 2023
Verified review

2/10 Terrible

Disliked: Room comfort, communication

Beware location and access system

Very noisy location, heavybtrafficvfromnEl Camino Real. Very cumbersome use of Latch app. Early check in did not work; cystomer support nit able to solve issues. Waited three and half hours to get access. Clean apartment and comfortable beds.
Stayed 6 nights in Oct 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, room comfort, communication
The check in insurrections are by far the worst I’ve ever had. This also isn’t the “global luxury suites” - I put that into my maps and I was walking around the wrong apt complex for 45 mins trying to call customer support who was absolutely useless and rude until I finally realized the global luxury suites on maps is not the right place. Then when I finally got to the right place which was another 20 min drive away, the app didn’t work and there were no instructions on what elevator to use and how to get into the building which took another hour. The bed was extremely uncomfortable as well. Highly don’t recommend staying here.
Stayed 3 nights in Oct 2025
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Communication
Does not match picture on listing. No front desk; no one answers the customer support phone numbers. Not enough towels or blankets. This listing was inaccurate and very disappointing.
Stayed 5 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Garbage disposal did not work.subtle rumbling all day and night- off and in. Not sure if it was trucks outside, the elevator or garbage shire. Not noticeable with tv on, but noticeable at night. Electronic locks were confusing.
Stayed 8 nights in Oct 2024
Verified review

2/10 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Agency didn’t work appropriately, they just didn’t give keys
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Communication

Not great

Room was ok. No onsite staff. All interaction was via phone or email. Communication was awful. Reply took hours. All communication took multiple contacts, never got the same answer, no one cared. Road noise was so excessive. Beds were crap. Electronic lock system never worked the first time and was excessively cumbersome. Minimal kitchen plates, cups. No supplies. Would not go back.
Stayed 14 nights in Jan 2023
Verified review

2/10 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The communication and management were terrible. I was locked out 9pm in the night and no one is in front desk. I couldn't get into the property. I called service hotline, was told someone is coming to help me, nobody showed up. I was stay outside of the hotel for one and half hour. It was cold and horrible experience. service needs some serious improvement.
Stayed 3 nights in Mar 2022
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Communication

Latch key system made for a horrible experience

Getting into the property was a nightmare. The Latch smartphone locks didn't work. Their system was down the first night and I waited 30 minutes for someone to call me back and manually enter me into the system. The elevators require the Latch app to work and the app requires wifi. Wifi doesn't work in parking garages, so I struggled the first 2 days with getting the elevators to work. Not worth the trouble.
Stayed 3 nights in Mar 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I've never been more appalled in my life. This was an expensive rental. I called as i was in the Uber to confirm information for checkin. I was asking to check in 30min early. Was told she would check and call me back...never called back. Went to the 49ers game then to the hotel and couldn't get into the building. Called every number available through the callbox and emails presented and could not get in touch with anyone for an hour as i stood out on the street with my luggage. Ultimately had to book another hotel as it was close to midnight and i needed somewhere to go. This was the second time having issues getting into the building and they refused to refund my stay. STEER CLEAR OF THIS PLACE!
Stayed 3 nights in Sep 2024