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Quality Suites Morristown West

2.5 star property
Travelers find a welcoming retreat at this hotel where a lobby fireplace creates a cozy atmosphere and a hearty breakfast starts each day right

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Photo gallery for Quality Suites Morristown West

Indoor pool - Quality Suites Morristown West (Morristown)
Deluxe Suite, Non Smoking | In-room safe, desk, iron/ironing board, free wired internet - Quality Suites Morristown West (Morristown)
Suite, Non Smoking | In-room safe, desk, iron/ironing board, free wired internet - Quality Suites Morristown West (Morristown)
Deluxe Suite, Non Smoking | In-room safe, desk, iron/ironing board, free wired internet - Quality Suites Morristown West (Morristown)
Lobby - Quality Suites Morristown West (Morristown)
Quality Suites welcomes guests with a warm lobby centered around a relaxing fireplace. Enjoy practical amenities like an indoor pool, gym, and a substantial breakfast buffet each morning. Free WiFi keeps everyone connected throughout their stay.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Suite, Non Smoking

Deluxe Suite, Non Smoking | In-room safe, desk, iron/ironing board, free wired internet

Deluxe Suite, Non Smoking

Highlights

Air conditioning
Refrigerator
LED TV
Sofa bed
Hair dryer
Shower/tub combination
Private bathroom
Microwave
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Highlights

Air conditioning
Refrigerator
LED TV
Sofa bed
Hair dryer
Shower/tub combination
Private bathroom
Microwave
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking | In-room safe, desk, iron/ironing board, free wired internet

Suite, Non Smoking

Highlights

Air conditioning
Refrigerator
LED TV
Sofa bed
Hair dryer
Shower/tub combination
Private bathroom
Microwave
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Suite, Non Smoking

In-room safe, desk, iron/ironing board, free wired internet

Suite, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Sofa bed
Hair dryer
Shower/tub combination
Private bathroom
  • 29 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 Double Sofa Bed

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About the neighborhood

Located in Morristown, Quality Suites Morristown West is in the city center. Morristown Golf & Country Club and Millstone Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Douglas Lake and Panther Creek State Park. Jolley Park and Dr. Martin Luther King Jr. Park are also worth visiting. Visit our Morristown travel guide
Map
3660 W Andrew Johnson Hwy, Morristown, TN, 37814

What's nearby

  • Manley Plaza
    5 min walk - 0.3 miles
  • Fountain Plaza
    13 min walk - 0.7 miles
  • Merchants Greene
    16 min walk - 0.9 miles
  • Fountain Plaza Mall
    18 min walk - 1.0 mile
  • Cherokee Crossing
    18 min walk - 1.0 mile

Getting around

  • McGhee Tyson Airport (TYS)
    65 min drive

Restaurants

  • Huey Magoo's Chicken Tenders
    2 min drive
  • McDonald's
    3 min drive
  • Cheddar's Scratch Kitchen
    14 min walk
  • Good Ole Days Sports Grille
    2 min drive
  • Chick-fil-A
    3 min drive

About this property

Quality Suites Morristown West

Hotel in the business district
You can look forward to a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services at Quality Suites Morristown West. In addition to a fireplace in the lobby and a gym, guests can connect to free WiFi in public areas.
Additional perks include:
  • An indoor pool
  • Free self parking
  • Express check-out, a 24-hour front desk, and coffee/tea in the lobby
  • A TV in the lobby, smoke-free premises, and an elevator
  • Guest reviews say great things about the helpful staff
Room features
All 82 rooms boast comforts such as air conditioning, as well as perks like free internet and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch LED TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Built in 1992
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Comfort Suites Hotel Morristown
Comfort Suites Morristown
Comfort Hotel Morristown
Quality Suites Morristown
Quality Suites Hotel Morristown
Quality Suites Hotel
Quality Suites Morristown
Quality Suites Hotel Morristown

Frequently asked questions

Does Quality Suites Morristown West have a pool?

Yes, this property has an indoor pool.

Is Quality Suites Morristown West pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Quality Suites Morristown West?

Check-in start time: 2 PM; Check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at Quality Suites Morristown West?

Check-out is at 11 AM.

Where is Quality Suites Morristown West located?

Located in the heart of Morristown, this hotel is within a 15-minute walk of Manley Plaza, Fountain Plaza, and Cherokee Crossing. Merchants Greene and Fountain Plaza Mall are also within 1 mi (2 km).

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Reviews

Quality Suites Morristown West Reviews

6.6

6.6

Cleanliness

8.2

Location

7.6

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 117 out of 478 reviews
Rating 8 - Good. 130 out of 478 reviews
Rating 6 - Okay. 74 out of 478 reviews
Rating 4 - Poor. 67 out of 478 reviews
Rating 2 - Terrible. 90 out of 478 reviews

Reviews

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price it was exactly what we needed and the service was good
Stayed 2 nights in Oct 2025

6/10 Okay

Donya

Liked: Staff & service, property conditions & facilities, room comfort
The staff were amazing! There was mold in the bathroom around the vent and on the shower ceiling. The breakfast lacked from other choice hotels that we stayed out. There was sausage, hard biscuits and cereal.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was helpful.
Stayed 1 night in Oct 2023

2/10 Terrible

trinity

Disliked: Cleanliness, property conditions & facilities
One of the mattresses had dried blood. Breakfast wasn’t there on Saturday and Sunday. Two out of the 3 days of our stay. Black mold on the ceiling and walls where the roof had leaked. Had to change the filter on my CPAP because it got mold in it. I stay at Quality Inns quite frequently and I was very disappointed. We would have asked for a refund if we would have not booked online. The woman that checked us in was very nice and professional. The pool was decent and better than other hotels we have visited.
Stayed 3 nights in Oct 2025

8/10 Good

Yumi

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and 100 recommended
Stayed 1 night in Jun 2024

4/10 Poor

Peggie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The whole place needs a good cleaning. The pool area needs a major update. Not well ventilated so the paint is falling from the ceiling as well as the walls. Our tub spout was leaking constantly. The staff was really nice.
Stayed 4 nights in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
We got in late they still let us check in. There was a weird extra 3 dollar plus charge at end the clerk couldnt explain i just paid to be checked out and on our way. Breakfast was good
Stayed 1 night in Apr 2025

6/10 Okay

John

Liked: Staff & service, property conditions & facilities
The property was clean and quiet. It was convenient to where we had to go. The staff was quite helpful.
Stayed 5 nights in Oct 2023

4/10 Poor

Lora

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed in this hotel.If we weren’t so tired from traveling , we would had left. Rooms were not the cleanest. No hot water to shower, mold on ceilings, parts of the ceiling falling down in pool area.. took us over 20 mins to check in because the employee kept taking phone calls , mind you my husband just had his foot amputated two weeks ago , so very noticeable) No sheets , pillows or blankets for pull out. No pool towels. The breakfast was ok but all the juices was watered down not many healthy options. Very Basic. The beds set very high off the ground making it very difficult for my disabled husband and son. Shampoo was also empty. I had to go ask for the pull out items and 3 other people were there because of their room conditions. This hotel gives the brand name a BAD look… someone needs to look into it. We stay at others and they are very nice and easy and fast check in.
Stayed 1 night in Oct 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and front desk was very friendly. The only complaint would be that housekeeping was too early on the day of checkout. Checkout is 11 and housekeep was knocking by 10.
Stayed 2 nights in Jan 2024

4/10 Poor

ROBIN

Liked: Staff & service
Disliked: Property conditions & facilities
Staff is friendly. The mini fridge is the best I've had in a hotel. The a/c was great. The room has water damage and black mold at the ceiling. The dark out curtains do not meet to darken the room. The tub leaked constantly. The commode is missing a bolt, so it rocks when you are on it. There is no room phone. There was a vehicle doing donuts in the parking lot that resulted in them hitting a pole and running off on foot. We actually witnessed this. Police were called by the desk clerk. There's no sitting area for smokers; they pile up in front of the main entrance because that's where the butt can is. We reserved an accessible room. We received a room on a top floor with a step-in tub/shower, it did not have a handheld shower head, and a very short, small toilet. We did not complain. We did not request a new room. We did not move hotels. We did learn a lesson.
Stayed 2 nights in Sep 2025

10/10 Excellent

tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big. Could of carried that mattress home. It was thick and very comfy! We were near the pool but heard very little noise from the children enjoying it.
Stayed 1 night in Nov 2023

6/10 Okay

Christopher

There was a horrible smell on the thrird floor near the ice machine. There was a few old air conditioners setting in the hall there. I believe that they was causing the odor. Other than that i enjoyed my stay. My room was clean and cool.
Stayed 2 nights in Jun 2024

8/10 Good

Susanne

Liked: Cleanliness, staff & service, amenities
The room I was in could definitely use an uprade, bathroom needed an exterminator and work on sink faucets, toilet and tub faucets. AC /heat unit runs continuously, no auto setting and no heat at 40 degrees. I have stayed there before and all was good, guess I was in an older part this time. I like the location, it is near my family.

2/10 Terrible

Nicole

Disliked: Cleanliness, property conditions & facilities
Let’s start with the good; beds were comfortable and no bugs. The bad; mold and holes all over the ceilings, dirty shower, cobwebs hanging from the ceilings, chapstick and Cheetos in the pull out bed, mattress on the pull out couch was covered in brown stains….the non smoking hallway smelled horrible of both cigarette and weed smoke.
Stayed 1 night in Nov 2023

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Friendly staff but needs a good cleaning/update

Stayed for a basketball tourney so thankfully the room did not need to be used much. The comforter had cigarette burns in them, the pull out sofa was not usable due to it being stained so badly. Stains all in the floors. The staff was nice, just needs a lot of updating/cleaning.
Stayed 1 night in May 2024

10/10 Excellent

Janean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 2 nights in Oct 2025

8/10 Good

David

Liked: Staff & service
Property was fine. Issue was expedia didnt confirm the reservation and i couldnt check in. They needed to call the hotel and place a reservation which too 30 minutes
Stayed 2 nights in Nov 2025

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Yes and yes
Stayed 1 night in Oct 2025

6/10 Okay

Jaime A

Liked: Staff & service, amenities
Old and could use a deep clean
Stayed 1 night in Sep 2025

2/10 Terrible

kenneth

Disliked: Cleanliness, property conditions & facilities
The room had roaches and no towels in swimming pool area, pool not heated.phone wouldn't work and the staff was not at counter when check in taking food break.would like a mgt person to call me.
Stayed 1 night in Oct 2025

8/10 Good

Sera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around had an amazing stay!
Stayed 2 nights in Aug 2022

8/10 Good

Denise

Liked: Staff & service
It was an okay stay
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveler

We were in need

The cleanliness was only thing in question…we pulled out sofa sleeper. There were half drank soda bottles in it. We pulled off sheets and requested more…other than that stay was nice
Stayed 1 night in Aug 2025

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Bfast was excellent
Stayed 1 night in May 2024