Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
We experienced a very traumatic experience. I would like a full refund.
My husband left the room to get breakfast. I was still in bed. A strange man entered my room WITH A KEY. He was as shocked as I was.
He had gone to the office because his shower wasn't working. The office gave him a key to OUR room. When we went to the front desk, the attendant said, "Oh, my bad.". I am contacted the hotel today as we just arrived home. This happened on April 16, 2024. Needless to say we will never stay at this hotel again, nor will we recommend it to anyone. This was careless and should NEVER happen. I understand that accidents do happen but their response to the situation was unbelieveable.
Comment from Hotel Management
Apr 18, 2024 by Dhananjay C, Hotel Management
Dear Ms. Hammond,I am deeply sorry to hear about the distressing experience you encountered during your stay at our hotel. Your safety and comfort are our utmost priorities, and I fully understand your concerns regarding the security breach that occurred.Please accept my sincerest apologies for the inconvenience and worry caused by this incident. Rest assured that we take such matters very seriously, and we are conducting a thorough investigation into what transpired to prevent any recurrence in the future.In light of this incident and the impact it had on your stay, I would like to offer you a full refund for your reservation. Additionally, I would like to extend another sincere opportunity for you to experience the high standards of service and security that we strive to provide. Should you decide to give us another chance, please let me know, and we will ensure that your next stay with us is nothing short of exceptional.Once again, I apologize for the discomfort and disappointment you experienced. Your feedback is invaluable to us, and we are committed to addressing this issue comprehensively.Thank you for bringing this to our attention, and I hope to have the opportunity to welcome you back and restore your faith in our hotel.
by A verified traveler
Posted Apr 17, 2024 on Expedia
We had a great stay! We were always provided fresh towels and toiletries, and the area had great options for food that weren’t too far of a drive. Some staff members wouldn’t always greet you, but other than that our stay was pleasant.
Comment from Hotel Management
Apr 18, 2024 by Dhananjay, Hotel Management
Thank you for taking your valuable time and giving us your feedback of your stay.
by A verified traveler
Posted Apr 13, 2024 on Expedia
Safe quiet
Comment from Hotel Management
Apr 18, 2024 by Dhananjay, Hotel Management
Thank you for taking your valuable time and giving us your feedback of your stay.
by A verified traveler
Posted Apr 12, 2024 on Expedia
Very clean, excellent customer service and room well equipped
Comment from Hotel Management
Apr 18, 2024 by Dhananjay, Hotel Management
Thank you for taking your valuable time and giving us your feedback of your stay.
by A verified traveler
Posted Apr 7, 2024 on Expedia
They use throw pillows instead of real ones which are half the size , so bring your own pillow or stay somewhere else.
Comment from Hotel Management
Apr 18, 2024 by Dhananjay, Hotel Management
Thank you for taking your valuable time and giving us your feedback of your stay.
by A verified traveler
Posted Apr 5, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Dhananjay , Hotel Management
Thank you for taking your valuable time and giving us your feedback of your stay.
by A verified traveler
Posted Apr 5, 2024 on Expedia
Easy
Comment from Hotel Management
Apr 18, 2024 by Dhananjay, Hotel Management
Thank you for taking your valuable time and giving us your feedback of your stay.
by A verified traveler
Posted Mar 31, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Dhananjay, Hotel Management
Thank you for taking your valuable time and giving us your feedback of your stay.
by A verified traveler
Posted Mar 26, 2024 on Expedia
Property is older but comfy. Pet area had zero grass, lots of gravel. Made it really hard for my older dogs to walk on. Breakfast was good. Would stay again if I ever travel to that area again
Comment from Hotel Management
Apr 18, 2024 by Dhananjay, Hotel Management
Thank you for taking your valuable time and giving us your feedback of your stay.
by A verified traveler
Posted Mar 23, 2024 on Expedia
We had a comfortable clean room and it was convenient to the outside door for hauling our luggage.
Comment from Hotel Management
Apr 18, 2024 by Dhananjay, Hotel Management
Thank you for taking your valuable time and giving us your feedback of your stay.