Ratings based on 1,796 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 29, 2024 on Expedia
Excellent location, close to parks, trails and also to downtown!! Very nice staff!
by A verified traveler
Posted Mar 28, 2024 on Expedia
Excellent service throughout the stay. Spacious and clean rooms
by A verified traveler
Posted Mar 28, 2024 on Expedia
Great service and great place to stay
by A verified traveler
Posted Mar 26, 2024 on Expedia
by A verified traveler from Newmarket
Posted Mar 25, 2024 on Expedia
Everything was excellent at the Omni Mont-Royal, from the customer service to the cleanliness of the property. We had a wonderful time.
Comment from Hotel Management
Mar 26, 2024 by Sasha Samuel, Hotel Management
Good day Robin,Thank you for taking the time to give us a glowing 5/5 rating following your recent stay at our hotel. We are happy to hear that you found our service impeccable, as well as, appreciated the hotel's cleanliness. We look forward to seeing you again soon for another exceptional experience.Best regards,The Omni Mont Royal Team
by A verified traveler
Posted Mar 25, 2024 on Expedia
Confusing wifi
Comment from Hotel Management
Mar 26, 2024 by Sasha Samuel, Hotel Management
Good day Hana,Thank you for taking the time to give us a 3/5 rating following your recent stay at our hotel. Your feedback about our wifi will help us to improve our services. We look forward to you giving us another opportunity to exceed your expectations.The Omni Mont Royal Team
by A verified traveler
Posted Mar 25, 2024 on Expedia
Perfect location and amenities. Excellent customer service
Comment from Hotel Management
Mar 25, 2024 by Sasha Samuel, Hotel Management
Good day Mery,Thank you for taking the time to give us a glowing 5/5 rating on our convenient location and our amenities following your recent stay at our hotel. We look forward to seeing you again soon for another exceptional experience.The Omni Mont Royal Team
by A verified traveler
Posted Mar 25, 2024 on Expedia
Great hotel! The weekend I spent here was great. Rooms were beautiful and comfortable.
Comment from Hotel Management
Mar 25, 2024 by Sasha Samuel, Hotel Management
Good day Martin,Thank you for taking the time to give us a glowing 5/5 rating on our hotel and services following your recent stay at our hotel. We look forward to seeing you again soon for another exceptional experience.The Omni Mont Royal Team
by A verified traveler
Posted Mar 24, 2024 on Expedia
Every single person of the staff was incredibly wonderful to speak with and were all so nice. The hotel room itself is in need of some modernization in my opinion but still accommodated us very well. Our only problem was the distance to bars and Crescent St. It was walkable but far too cold, to walk, not that there is anything the hotel can do, it’s just something to keep in mind when booking.
Comment from Hotel Management
Mar 25, 2024 by Sasha Samuel, Hotel Management
Good day Andrew,Thank you for taking the time to give us a glowing 4/5 rating of our staff and services following your recent stay at our hotel. Your feedback is a valuable tool we use to improve our services and facilities, as well as, an opportunity for re-emphasizing the importance of taking care of our guests. We look forward to you having you stay with us again soon.The Omni Mont Royal Team
by A verified traveler
Posted Mar 24, 2024 on Expedia
Was a little disappointed the pool was closed, it was the main reason why I booked the hotel.
But the staff was awesome, especially the woman with the glasses at the bar. Always happy to see us and had such an amazing personality, also she made the best cocktails I had on the trip .
Comment from Hotel Management
Mar 25, 2024 by Sasha Samuel, Hotel Management
Good day Kevin,Thank you for taking the time to give us a 4/5 rating following your recent stay at our hotel. Your feedback is a valuable tool we use to improve our services and facilities, as well as, an opportunity for re-emphasizing the importance of taking care of our guests. Please note that our pool is seasonal and you can reach out to us before your next stay so that we can give you an update of it's opening. We look forward to you giving us another opportunity to exceed your expectations.The Omni Mont Royal Team