Ratings based on 2,966 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
Great location. Walkable to Bell Centre. Beautiful hotel
by A verified traveler
Posted Mar 27, 2024 on Expedia
The indoor pool is great.
Comment from Hotel Management
Mar 28, 2024 by Hotel Bonaventure, Hotel Management
Hello Guest,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,
by A verified traveler from Beaverbank
Posted Mar 27, 2024 on Expedia
The property was so conveniently located to the places we wanted to go. The rooms were very clean and spacious. The staff were all friendly and welcoming. A very pleasant stay
Comment from Hotel Management
Mar 27, 2024 by Hotel Bonaventure, Hotel Management
Hello Guest,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,
by A verified traveler
Posted Mar 27, 2024 on Expedia
So close to the Bell Center, 5 min walk if even.
Comment from Hotel Management
Mar 27, 2024 by Cordially Front desk team, Hotel Management
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager
by A verified traveler
Posted Mar 25, 2024 on Expedia
I had some difficulty with booking an accessible room. I booked a room with two Queen size beds in December for March. The day before, I got a call saying this was not available. They changed to a King size bed that was supposed to have a pull out couch, but when we arrived it did not. We were three people. The front desk manager nicely compensated us for the inconvenience.
Comment from Hotel Management
Mar 26, 2024 by Front desk team, Hotel Management
Hello,Thank you very much for taking the time to share your comments with us. We are sorry for the inconvenience you had. We have taken this to management for immediate action to ensure that this incident does not happen again. We look forward to welcoming you back to our hotel in the future.Cordially,
by A verified traveler
Posted Mar 25, 2024 on Expedia
I was traveling to attend a three day event at bell center. It felt like they gave me the worst room in the hotel because of how loud it was. They assigned me a room near the elevator (I’ve never run into such a loud elevator before). Between the loud elevator, the hallways being packed during the day because of the conference and people loudly walking by my room talking when I was trying to fall asleep, I would not stay there again. There was a conference going on during my stay which was surprisingly annoying. On a Friday (I think Saturday too) there was a line of 50-100 people lined up presumably for the conference outside my hotel room door. It felt very awkward and left me feeling like I had no privacy. It made getting around the hotel really annoying and I’m surprised it’s not considered a fire code violation (I’m from NYC where the fire code would never the hallways to be that packed).
Comment from Hotel Management
Mar 25, 2024 by Cordially Front desk team, Hotel Management
On behalf of the management and everyone working at the Hotel, I would like to apologize for the bad experience you received during your stay at our hotel. We appreciate your understanding and cooperation. We value you as a guest and wish to retain you as a customer for many years to come. Kind regards, Venushan BalarajahGuest Services Manager
by A verified traveler
Posted Mar 24, 2024 on Expedia
This is a nice hotel with a beautiful pool and hot tub. Everyone was nice.
Comment from Hotel Management
Mar 25, 2024 by Cordially Front desk team, Hotel Management
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager
by A verified traveler
Posted Mar 24, 2024 on Expedia
Nice location but be dry busy hotel
Comment from Hotel Management
Mar 24, 2024 by Front desk team, Hotel Management
Hello,Thank you very much for taking the time to share your comments with us. We are sorry for the inconvenience you had. We have taken this to management for immediate action to ensure that this incident does not happen again. We look forward to welcoming you back to our hotel in the future.Cordially,
by A verified traveler
Posted Mar 19, 2024 on Expedia
Great location, outdoor pool and restaurants
Comment from Hotel Management
Mar 19, 2024 by Cordially Front desk team, Hotel Management
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager
by A verified traveler
Posted Mar 19, 2024 on Expedia
Nice pool,great location
Comment from Hotel Management
Mar 19, 2024 by Cordially Front desk team, Hotel Management
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager