Ratings based on 1,757 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 29, 2024 on Expedia
all good things! it’s important to note that a one queen bed room was a lot smaller than the picture looked. two travellers was pretty crammed. you also need to make sure the cardholder is present at check in if a payment hasn’t been pre-made. some people in front of us had issues. great hotel if you are going to a centre bell event
by A verified traveler
Posted Mar 28, 2024 on Expedia
Staff were very rude and made us feel really uncomfortable. They put my sister and I a bigger room then we booked so an employee came and knocked on our door and told us to call the front desk. But he was extremely creepy and rude about it. He stood in our doorway and waited for us to call and when we tried the phone was broken so we couldn’t call the front desk. He then walked into our room without asking and walked over to the phone and started yelling into his Walky talky to another employee asking him to tell us that we need to switch rooms. He then waited in the room while we packed our things to switch over. It was super uncomfortable will never stay here again
by A verified traveler
Posted Mar 27, 2024 on Expedia
Tons of dust and grime in my room, my toilet was running non stop and noisy. AC smelt like must, bed was worn in and gross. Wouldn't stay here again, for sure not worth 800 bucks for 5 nights.
Comment from Hotel Management
Mar 28, 2024 by Best Western, Hotel Management
Brett,We are we were unable to satisfy your stay and we have changed all our mattresses so difficult to see that mattresses was worn in.
by A verified traveler
Posted Mar 27, 2024 on Expedia
Good food options
Central safe area
Friendly staff
Clean
Comment from Hotel Management
Mar 27, 2024 by Best Western, Hotel Management
Thomas,Thanks for the feedback.CarloGeneral Manager
by A verified traveler
Posted Mar 27, 2024 on Expedia
Centrally located
Comment from Hotel Management
Mar 28, 2024 by Best Western, Hotel Management
Kabir,Thank you for score.
by A verified traveler
Posted Mar 27, 2024 on Expedia
This hotel is in the perfect location. Staff are friendly and the rooms are clean and bright. We always have a great stay!
Comment from Hotel Management
Mar 27, 2024 by Best Western, Hotel Management
Tara,Thanks for the feedback and score.CarloGeneral Manager
by A verified traveler
Posted Mar 27, 2024 on Expedia
Beds too small
Comment from Hotel Management
Mar 27, 2024 by Best Western, Hotel Management
George,Thanks for feedback and sorry that you found bed to small.
by A verified traveler
Posted Mar 26, 2024 on Expedia
Comment from Hotel Management
Mar 28, 2024 by Best Western, Hotel Management
Gimary,We are sorry that we were unable to satisfy your stay.
by A verified traveler
Posted Mar 26, 2024 on Expedia
they spilled bleach all over our bed
Comment from Hotel Management
Mar 26, 2024 by Best Western, Hotel Management
Brionne,WE are not sure we would of spilled bleach all over the bed since we don't use bleach.
by A verified traveler
Posted Mar 25, 2024 on Expedia
Front desk staff were all polite professional and helpful! Great interactions. The room could use a better cleaning. While it was ‘fine’ the, ‘desk’ area where the refrigerator is located had not been dusted in quite some time. Brushed my coat against it and left visible ‘clean’ spot and dust on my coat. Cabinet in bathroom
Next to tub clearly has large amount of water damage. Cleanliness was fine and would chose this hotel again
Comment from Hotel Management
Mar 25, 2024 by Best Western, Hotel Management
Catherine,Thanks for the feedback and for pointing out the issue.CarloGeneral Manager