Unfortunately, I did not have the best experience during my stay.
The first issue occurred at check-in when we were assigned the wrong room. While mistakes can happen, when we entered the room, there was already another guest lying on the bed. This was very uncomfortable and concerning.
After being reassigned to a different room, I took a shower and discovered that the shower drain was clogged, causing the water to back up. I had to contact maintenance to resolve the issue. Later, I had to call maintenance again because the TV remote control batteries were dead. When the problem happened a second time, I eventually gave up trying to watch TV altogether.
I was also informed that the buffet was complimentary; however, I was later presented with charges for each individual dish, which was confusing and disappointing.
The only positive aspect of this stay was that both housekeeping and maintenance were very responsive and helpful whenever assistance was needed. Additionally, the air conditioning worked perfectly throughout my stay.
Overall, while I appreciate the efforts of the housekeeping and maintenance staff, the multiple issues and miscommunications significantly impacted my experience.