First, I would like to sincerely thank the hotel staff and the manager. Most of them were courteous and professional, and we appreciated their efforts to help us during our stay. We traveled to attend the World Cup and chose your hotel for its convenient location next to the shopping center, which was important for our family.
Upon arrival, there was no air conditioning in the lobby, and we were informed there had been a power issue affecting common areas, while rooms were expected to be functioning normally. We had reserved 2 rooms. 1 had maintenance issues, including a loose AC thermostat and a damaged lampshade, so we requested a room change. The replacement room also had inconsistent AC. The manager was very understanding and offered to move us to another hotel. However, by that point we had already unpacked and, due to our schedule, decided to stay there.Throughout our 6-night stay, the air conditioning worked intermittently. While it functioned at times, several nights were warm and humid, making it difficult to rest comfortably. I also shared with the manager that I have asthma and that heat and humidity can affect my breathing. I returned home with bronchitis. While I understand this may not be directly related, the conditions didn't help. In addition, the pillows were quite uncomfortable and the towels pilled every time we used them. We are grateful for the efforts made by the staff but we sincerely wish we had enjoyed a more comfortable and memorable stay.