Does Quinta Real Monterrey have a pool?

Yes, this property has an indoor pool.

Is Quinta Real Monterrey pet-friendly?

No, pets are not allowed at this property.

How much is parking at Quinta Real Monterrey?

Self parking is free at this property.

What time is check-in at Quinta Real Monterrey?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

Does Quinta Real Monterrey provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7 AM–7 PM on request. A fee of MXN 450 per vehicle applies.

Where is Quinta Real Monterrey located?

This family-friendly San Pedro Garza García hotel is steps from Showcenter Complex, Fashion Drive, and Metropolitan Center. Plaza Fiesta San Agustin and Zambrano Hospital Hellion TecHealth are also within 10 minutes.

10/10 Excellent

Vinicio

Sep 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time at this property and the stay was great. I was able to visit more dining options and I can confirm there are a lot of great eats around and in walking distance.

Stayed 3 nights in Sep 2025

10/10 Excellent

Bruno

Aug 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good stay overall

Stayed 2 nights in Jun 2025

10/10 Excellent

Eleazar

Jun 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel amazing decor and service and super convenient for shopping just loved it

Stayed 3 nights in Jun 2025

4/10 Poor

John

Aug 10, 2025

Disliked: Cleanliness, property conditions & facilities

Very dirty, NO COFFE IN THE ROOM

Stayed 2 nights in Aug 2025

8/10 Good

Eduardo

Jun 4, 2025

Liked: Cleanliness, amenities

The hotel was clean and the room was spacious and beds super comfortable. It’s a bit old and could use some maintenance, but the great location made up for it—close to lots of shops and attractions. The bar was pricey, but overall, I’d definitely stay here again.

Stayed 3 nights in Apr 2025

10/10 Excellent

David

Feb 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

great service all around, the bar is great as are the restaurant and rooms.

Stayed 1 night in Feb 2025

6/10 Okay

Daniela

Aug 15, 2025

Liked: Cleanliness, staff & service

Very nice property, with attentive staff and an excellent location. However, the property would benefit from improved maintenance. I have stayed here in the past and can notice a decline in upkeep. There was no minibar in my room, and we had to request one because there are not enough available for all rooms. The thermostat in the room needs an upgrade, and the bathroom could use a renovation. With these improvements, this could be the best property in town.

Stayed 1 night in Aug 2025

2/10 Terrible

Oscar

Jul 28, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Nada

Stayed 3 nights in Jul 2025

8/10 Good

Vinicio

May 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoy the rustic look. It was a very classic feel. The location is unmatched. It was so convenient and I didn't have to go far for a great meal.

Stayed 4 nights in May 2025

10/10 Excellent

Jorge

Apr 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property throughout. First class choice every time.

Stayed 2 nights in Apr 2025

10/10 Excellent

Stephen

Apr 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Truly 5 star level hotel. Great architecture and a colonial gem in the main Monterrey shopping area with a slew of restaurant options. Approx. 15 minutes to Chipinque National Park for ridiculously good hiking.

Stayed 7 nights in Apr 2025

4/10 Poor

Eva

Jun 19, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Muy sucio y viejo

Stayed 1 night in Jun 2025

4/10 Poor

Jorge

Apr 28, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

El hotel está muy descuidado, había poco staff y tardaron más de 12 horas en atender una petición, era un muy buen hotel pero ya pasó su tiempo. Costo beneficio terrible

Stayed 2 nights in Apr 2025

8/10 Good

Gloria

Mar 31, 2025

Liked: Cleanliness, staff & service, amenities

El agua se quedaba estancada en el lavabo y en la regadera.

Stayed 1 night in Mar 2025

6/10 Okay

MARIA DEL PILAR

Mar 25, 2025

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

The swimming pool and common areas were a bit careless. The prices for breakfast at the hotel were higher than at the surrounded restaurants. The room and bedroom was very comfortable. The supplies (water, soap, shampoo and body lotion) at bedroom weren't replaced every day.

Stayed 3 nights in Mar 2025

6/10 Okay

Garry

Sep 1, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Our experience at La Quinta Real was very disappointing. The room we were assigned was in poor condition: the towels were old, the furniture was worn out, and the carpet was dirty and stained. I had to call three times before someone finally came to clean. It’s truly a shame to see such a beautiful hotel being neglected in this way—it’s no longer what it used to be. Out of the four nights we had booked, we ended up canceling and moving to another hotel. I mentioned all of this to the front desk agent at checkout, who said he would inform the manager immediately. We went to have breakfast and later returned to ask if the manager had checked the room, but the agent only said he was “in the process.” We then sat in the lobby for a while waiting for our transportation, yet the manager never appeared to introduce himself or address us. I made it clear to the staff that I would share my experience publicly if no one followed up with us—and since no one did, here I am sharing my review. Sadly, La Quinta Real has lost the charm and quality it once had.

Stayed 1 night in Aug 2025

10/10 Excellent

Alejandro Fernando

Apr 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo bien, solo que el check in era a las 3 pm y me lo hicieron a las 5 pm y al momento de pedir prorroga para salir un poco mas tarde, me dejaron salir solo 1 hora mas tarde

Stayed 1 night in Apr 2025

6/10 Okay

Roberto

May 31, 2025

Liked: Staff & service, room comfort

Disliked: Property conditions & facilities

El personal muy atentos, muy amables, las housekeepers muy bien, hacian el cambio de sabanas diariamente y todo limpio en los baños, pero las condiciones del hotel dejan mucho que desear, le falta mucho mantenimiento, las alfombras de los pasillos y los cuartos olian a drenaje ademas de que estan demasiado sucias, se percibe mucha humedad en todo el hotel, y pues como digo ya adentro caminando por los pasillos huele mucho a caño. Por favor dueños o encargados de la quinta real, se necesita mucho mantenimiento, cambien las alfombras por alfombras nuevas, esas que tienen aunque las laven estan demasiadas percudidas y en muy malas condiciones.

Stayed 4 nights in May 2025

4/10 Poor

ibeth magdalena

Apr 7, 2025

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Gran decepcion

La hab 418 y 411 no sirve el aire acondicionado, hablamos a recepción y mandaron al técnico, en la hab 418 el refri esta roto y no sirve, las condiciones del lo by y restaurante son excelentes, pero la vdd por lo que pagamos por las dos habitaciones por 3 noches se codo corto en mis expectativas, no me quedaría de nuevo en este lugar.

Stayed 3 nights in Apr 2025

6/10 Okay

Eleuterio

Apr 7, 2025

Liked: Staff & service, amenities, property conditions & facilities

AC didnt work, had to change room at 11:45 PM

Stayed 2 nights in Apr 2025

2/10 Terrible

Fabian

May 23, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Just because its next to a Safi doesn't make it a Safi… save yourself the time and go somewhere else the floors smell good coming in and the bar is nice but as soon as you take the elevator up its smells like mold and dampness.. this is the worse hotel i have ever stayed at there were diapers under the beds and toe nail clippings already the night stand, also the bed sheets were stained with multiple colors of red and brown literally gave us an itch, we didnt even ask for a refund and just left to look for another hotel to shower with how bad this place was. NEVER AGAIN! After just coming out of surgery i felt i was going to get an infection with how dirty it was. Also there were diapers underneath our bed..

Stayed 1 night in May 2025

4/10 Poor

ALBERTO DE LA FUENTE

Jun 2, 2025

Liked: Amenities

This used to be one of the best, if not the best hotel in Monterrey. It is outdated, needs a lot of maintenance, and worn off. The first 2 days no hot water for showering, the illuminated mirror was not working and we asked for a new one, never changed. The first day our room was not cleaned or serviced. When asking for more towels, it took a lot of time, and only brought us two (we were 3), telling us for the moment they have not enough towels. No one helped with the luggage when we arrived and you have to go down some stairs to get to the elevator, so people with disabilities would have trouble. The water pool was cold. They told us the water heater was not working. I have stayed here many years ago, and nothing compared to this unpleasant surprise for a “five star hotel”. The property feels with abandonment, short of staff, and even the staff seemed unhappy doing its job. Although the location is 5 stars, there are a lot of other upscale hotels in the surrounding area, less expensive and newer. Next time in Monterrey I won’t stay here again.

Stayed 4 nights in May 2025

2/10 Terrible

Juan

Mar 17, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I’ve always been a fan of Quinta Real properties—beautiful hotels with great service and attention to detail. Unfortunately, Quinta Real Monterrey was a huge disappointment and nowhere near the standard I’ve come to expect from this brand. The rooms are extremely dated, with dirty windows that clearly haven’t been cleaned in a long time. The shower had mildew, and overall, the place just felt neglected. For a hotel with this history and reputation, it was really surprising to see how far it’s gone downhill. Service at the bar was just as bad—slow, inconsistent hours, and I had to flag people down just to get a drink. It felt more like a cheap resort than a luxury property. It’s a shame because this place could be great again, but it needs a major facelift and a renewed focus on service. Until then, there are much better options in Monterrey for the price. I won’t be coming back anytime soon.

Stayed 2 nights in Mar 2025

2/10 Terrible

Juan

Mar 17, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I’ve stayed at several Quinta Real locations and always had fantastic experiences, which made this visit to Quinta Real Monterrey all the more disappointing. This property is not living up to the brand’s reputation. The room I stayed in was outdated and felt worn out. The windows were dirty, and the shower had visible mildew—things you don’t expect from a hotel in this price range. It was clear the property hasn’t been properly maintained. The bar was another letdown. Service was incredibly slow, the hours were inconsistent, and I often had to get up and find someone just to order a drink. The entire experience made it feel like a budget resort, not a supposed luxury hotel. Quinta Real Monterrey has so much potential, but it desperately needs serious renovations and better management. Until they invest in bringing it back up to standard, I’ll be staying elsewhere.

Stayed 1 night in Mar 2025

10/10 Excellent

Eleazar

Sep 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service from checking in to checking out my favorite place for a small getaway

Stayed 1 night in Aug 2025

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