Portola Hotel & Spa at Monterey Bay

4.0 star property
Adventure resort connected to the convention center in Downtown Monterey with 2 restaurants

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May 2024

Portola Hotel & Spa at Monterey Bay

Photo gallery for Portola Hotel & Spa at Monterey Bay

Lobby
Children's activities
Exterior
Premium bedding, pillowtop beds, in-room safe, desk
2 restaurants, breakfast served

Overview of Portola Hotel & Spa at Monterey Bay

Reviews
8.6

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Pet friendlyPet friendlyPet friendly
  • PoolPoolPool
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
Two Portola Plaza, Monterey, CA, 93940
  • Popular LocationFisherman's Wharf4 min walk
  • Popular LocationCannery Row15 min walk
  • Popular LocationMonterey Bay Aquarium3 min drive
  • AirportMonterey, CA (MRY-Monterey Peninsula)11 min drive

Room options

View all photos for Room, 2 Queen Beds, Accessible (Portola)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Portola)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Harbor View (Partial)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Harbor View (Partial)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible (Courtyard)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Portola)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Portola)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

Premium bedding, pillowtop beds, in-room safe, desk

Portola Room Two Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Partial Harbor View)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Partial Harbor View)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Harbor View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Harbor View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Run of House

Premium bedding, pillowtop beds, in-room safe, desk

Run of House

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Room, 1 King Bed (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Courtyard)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Courtyard)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Harbor View (Partial)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible, Harbor View (Partial)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Hyatt Regency Monterey Hotel & Spa
Pool
Hot Tub
Spa
Free airport shuttle
8.4 out of 10, Very Good, (1375)
Hyatt Regency Monterey Hotel & Spa

About the neighborhood

Monterey

Located near the beach, Portola Hotel & Spa at Monterey Bay is in Downtown Monterey neighborhood and is connected to the convention center. Fisherman's Wharf and Pebble Beach Golf Links are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Monterey Bay and 17-Mile Drive. Check out an event or a game at WeatherTech Raceway Laguna Seca, and consider making time for Monterey Bay Aquarium, a top attraction not to be missed. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and ecotours. Guests appreciate the resort's central location.
Visit our Monterey travel guideOpens in a new window
View more Resorts in MontereyOpens in a new window

What's nearby

  • Monterey Convention Center - 1 min walk
  • Fisherman's Wharf - 4 min walk
  • Cannery Row - 15 min walk
  • Monterey Bay Aquarium - 3 min drive
  • Lovers Point - 5 min drive

Getting around

  • Monterey Station - 7 min drive
  • Monterey Peninsula Airport (MRY) - 10 min drive

Restaurants

  • Dust Bowl Brewing Tap Depot - 5 min walk
  • Alvarado Street Brewery - 3 min walk
  • Old Fisherman's Grotto - 5 min walk
  • Turn 12 - 3 min walk
  • Captain + Stoker - 5 min walk

About this property

Portola Hotel & Spa at Monterey Bay

Resort rejuvenated in 2020 and located near Monterey Bay
Fisherman's Wharf and Cannery Row are located near Portola Hotel & Spa at Monterey Bay, which provides a terrace, shopping on site, and dry cleaning/laundry services. Adventurous travelers may like the cycling at this resort. Treat yourself to a massage at the onsite spa. Enjoy happy hour and more at the two onsite restaurants. In addition to 2 bars and a gym, guests can connect to in-room WiFi (surcharge).
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers
  • Cooked-to-order breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An electric car charging station, a vending machine, and luggage storage
  • ATM/banking services, a front-desk safe, and smoke-free premises
  • Guest reviews say good things about the dining options, bar, and beach locale
Room features
All 379 rooms feature comforts such as premium bedding and air conditioning, in addition to thoughtful touches like safes and WiFi. Guest reviews highly rate the spacious rooms at the property.
More conveniences in all rooms include:
  • Heating and ceiling fans
  • Hypo-allergenic bedding, pillowtop mattresses, and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • 42-inch HDTVs with cable channels
  • Wardrobes/closets, refrigerators, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured self parking on site (USD 25.55 per night; includes in/out privileges)
  • Secured valet parking on site (USD 31.36 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM–10:30 AM for a fee: USD 8–20 for adults and USD 5–10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • In-room accessibility
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • 9 buildings
  • Renovated entire property - December 2020
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 58.18 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 58.18 per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 58.18 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8–20 for adults, and USD 5–10 for children
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self parking fee: USD 25.55 per night (in/out privileges)
  • Secured valet parking fee: USD 31.36 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Frequently asked questions

Does Portola Hotel & Spa at Monterey Bay have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Portola Hotel & Spa at Monterey Bay pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 58.18 per night and a fee of USD 58.18 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Portola Hotel & Spa at Monterey Bay?

Self parking is available for USD 25.55 per night. Valet parking is available for USD 31.36 per night.

What time is check-in at Portola Hotel & Spa at Monterey Bay?

Check-in start time: 4 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Portola Hotel & Spa at Monterey Bay?

Check-out is at noon. Late check-out is available for a fee.

Where is Portola Hotel & Spa at Monterey Bay located?

Located in Downtown Monterey, this spa resort is within a 5-minute walk of Monterey Convention Center and Fisherman's Wharf. Monterey Bay and Cannery Row are also within 1 mi (2 km). Monterey Station is 26 minutes by foot.

Portola Hotel & Spa at Monterey Bay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1116 out of 1946 reviews" "
Rating 8 - Good. 437 out of 1946 reviews" "
Rating 6 - Okay. 226 out of 1946 reviews" "
Rating 4 - Poor. 96 out of 1946 reviews" "
Rating 2 - Terrible. 71 out of 1946 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All employees were very nice and accommodating.
Stayed 2 nights in Apr 2024

10/10 Excellent

Petra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent! Very kind and helpful staff. Room was clean and the restaurant downstairs was delicious and convenient. Plan to stay there again!
Stayed 2 nights in Apr 2024

8/10 Good

Jenell

Liked: Cleanliness, staff & service, property conditions & facilities
I asked for an ocean view room and didn’t get that overall it was nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Carmen

Traveled with family and small children, Traveled with family
Liked: Amenities
Perfect location. restaurants and coffee shops close by. Beach, marina and pier within walking distance. Bike rental right outside. Highly recommend this hotel and I would stay there again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony

Traveled with group, Traveled with family
Liked: Amenities
Great hotel and convenience
Stayed 1 night in Apr 2024

10/10 Excellent

Aditya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very pet friendly. nice location.
Stayed 1 night in Apr 2024

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
I originally booked a hotel up the street, where I had previously stayed. It has cozy rooms and I booked one with a fireplace.The Portola Hotel was more expensive and disappointing in these ways: rooms were sterile, not cozy; I paid extra for the King Courtyard and it was a view of the roof and the roof of the atrium; the pool is in an adjacent building where you have to walk in your robe through a public courtyard to get to; pool and hot tub not that hot. Water pressure, not that good, Stain on the duvet when I folded it over. The lobby is nice but I didn't come to sit in the lobby. Overall, it was ok.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious Lobby. Freakishly fast elevators. Proximity to great coffee shops. Nice restaurants .
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Krishnamoorthy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, luxury hotel at reasonable prices, hot tub (large almost like a mini pool), heated pool, balcony, top notch amenities and did I mention walkable to the beach and other Monterey tourist activities? It is a perfect spring break getaway!
Stayed 2 nights in Apr 2024