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Get an overview of this hotel4-star adventure resort connected to the convention center in Downtown Monterey

Popular property highlights

Pets allowed
Restaurant
Swimming pool
Business center
Laundry facilities

Location

Located in Downtown Monterey, this spa resort is within a 5-minute walk of Monterey Convention Center and Fisherman's Wharf. Monterey Bay and Cannery Row are also within 1 mi (2 km).

Resort Features

This smoke-free resort features 3 restaurants, a full-service spa, and an outdoor pool. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a coffee shop/café.

Room Amenities

All 379 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include refrigerators and coffee makers. WiFi and wired Internet are standard, as are LCD TVs with cable channels.

Languages Spoken

  • English

Portola Hotel & Spa at Monterey Bay

Renovations & Closures

The property will be renovating from 11 November 2019 until further notice. The following areas are affected:
  • Guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Portola Hotel & Spa at Monterey Bay features an outdoor pool and a steam room. Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's 2 bars/lounges. Wireless Internet access is available for a surcharge.

A business center is on site at this 4-star property. Event facilities measuring 60000 square feet (5574 square meters) include conference space. This business-friendly resort also offers a 24-hour fitness center, spa services, and a terrace. Parking is available onsite for a surcharge.

Portola Hotel & Spa at Monterey Bay is a smoke-free property.

  • Newspapers in lobby (surcharge) 
  • Elevator 
  • Number of bars/lounges - 2 
  • Fitness facilities 
  • Full-service spa 
  • 24-hour front desk 
  • Conference space 
  • Business center 
  • Spa treatment room(s) 
  • Porter/bellhop 
  • Meeting rooms 
  • Tours/ticket assistance 
  • Coffee shop or café 
  • Dry cleaning/laundry service 
  • Self parking (surcharge) 
  • Steam room 
  • WiFi (surcharge) 
  • Outdoor pool 
  • Valet parking (surcharge) 
  • Smoke-free property 
  • Safe-deposit box at front desk 
  • Conference space size (meters) - 5574 
  • Spa services on site 
  • Terrace 
  • Luggage storage 
  • Breakfast available (surcharge) 
  • Number of restaurants - 3 
  • Concierge services 
  • Conference space size (feet) - 60000 
  • Shopping on site 
  • Total number of rooms - 379 
  • 24-hour fitness facilities 
  • Number of floors - 7 
  • Wedding services 
  • Number of buildings/towers - 9 
  • Multilingual staff 
  • Fireplace in lobby 

Family Friendly Amenities

  • Outdoor pool  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Wireless internet access ( USD 9.95 per 24-hour period ), Wireless internet access ( USD 9.95 per 24-hour period )

Available in some public areas: Wireless internet access ( USD 9.95 per night )

Languages Spoken

  • English
  • Filipino
  • Spanish

Parking

Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Pay movies 
  • Premium bedding 
  • Room service (limited hours) 
  • Ceiling fan 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Bathtub or shower 
  • Iron/ironing board 
  • In-room safe 
  • Desk 
  • Hypo-allergenic bedding available 
  • Refrigerator 
  • Cable TV service 
  • WiFi (surcharge) 
  • Number of bathrooms -  
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Rollaway/extra beds (free) 
  • LCD TV 
  • Heating 
  • Wired Internet access (surcharge) 
  • HDTV 
  • Pillowtop mattress 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.

Jacks Monterey - This restaurant specializes in Californian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Peters B's Craft Brewery - Overlooking the garden, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

The Club Room - This restaurant serves breakfast only. Open daily.

Room service (during limited hours) is available.

Nearby Things to Do

Recreational amenities at the resort include an outdoor pool, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby 
  • Ecotours nearby 
  • Golfing nearby 
  • Boat tours nearby 
  • Snorkeling nearby 
  • Surfing/boogie boarding nearby 
  • Hiking/biking trails nearby 
  • Kayaking nearby 
  • Sailing nearby 
  • Windsurfing nearby 
  • Scuba diving nearby 
  • Scooter/moped rentals nearby 

Spa Services

Spa on The Plaza has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a steam room.

The spa is open daily.

  • Steam room in spa 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Detoxification wrap 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel 
  • Accessible bathroom 
  • Roll-in shower 
  • Wheelchair accessible parking 
  • In-room accessibility 
  • Assistive listening devices available 
  • Braille or raised signage 

Hotel Policies

Check-in

Check-in time starts at 4 PM

Check-in time ends at 2 AM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets allowed for an extra charge of USD 50 per accommodation, per night (maximum USD 100 per stay)
  • 2 per room (up to 150 lbs)
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Noise-free guestrooms cannot be guaranteed.
Car not required
Only service animals are allowed
Noise-free rooms not guaranteed
Service animals are exempt from fees/restrictions
Debit cards not accepted

Fees

You'll be asked to pay the following charges at the property:
  • 1 percent destination fee will be charged
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: USD 22.95 for adults and USD 7.99 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 21.00 per day (in/out privileges)
  • Valet parking fee: USD 25.00 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per night (maximum USD 100 per stay)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hotel Portola
  • Monterey Bay Portola Hotel
  • Portola Hotel
  • Portola Hotel Monterey Bay
  • Portola Monterey Bay
  • Portola Hotel And Spa At Monterey Bay
  • Portola
  • Portola Hotel Monterey Bay
  • Portola Hotel Spa at Monterey Bay
  • Portola & At Monterey Monterey
  • Portola Hotel Spa at Monterey Bay
  • Portola Hotel & Spa at Monterey Bay Resort
  • Portola Hotel & Spa at Monterey Bay Monterey
  • Portola Hotel & Spa at Monterey Bay Resort Monterey

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. A car is not required for transportation to and from this property.


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