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Portola Hotel & Spa at Monterey Bay

Property class: 4

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Lobby - Portola Hotel & Spa at Monterey Bay (Monterey)
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2 restaurants, breakfast served - Portola Hotel & Spa at Monterey Bay (Monterey)
Building design - Portola Hotel & Spa at Monterey Bay (Monterey)
2 restaurants, breakfast served - Portola Hotel & Spa at Monterey Bay (Monterey)
Portola Hotel & Spa on Monterey Bay offers a perfect coastal escape. Book a massage, borrow bikes to explore Cannery Row and Fisherman's Wharf, or relax by the outdoor pool. Enjoy two restaurants, shopping options, and in-room WiFi to stay connected.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 2 Queen Beds (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Courtyard)

8.0 out of 10
Very good
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Courtyard)

9.4 out of 10
Exceptional
(16 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

Premium bedding, pillowtop beds, in-room safe, desk

Portola Room Two Queen Beds

9.0 out of 10
Wonderful
(272 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Portola)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Portola)

9.0 out of 10
Wonderful
(136 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Portola)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Portola)

8.2 out of 10
Very good
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

8.8 out of 10
Excellent
(34 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Partial Harbor View)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Partial Harbor View)

8.6 out of 10
Excellent
(23 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible (Courtyard)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Harbor View (Partial)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible, Harbor View (Partial)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Portola)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible (Portola)

  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located near the beach, Portola Hotel & Spa at Monterey Bay is in Downtown Monterey neighborhood and is connected to the convention center. Fisherman's Wharf and Pebble Beach Golf Links are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Monterey Bay and Carmel Beach. Check out an event or a game at WeatherTech Raceway Laguna Seca, and consider making time for Monterey Bay Aquarium, a top attraction not to be missed. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and ecotours. Visit our Monterey travel guide
View more Resorts in Monterey
Map
Two Portola Plaza, Monterey, CA, 93940

What's nearby

  • Monterey State Historic Park
    Monterey State Historic Park
    2 min walk - 0.1 miles
  • Fisherman's Wharf
    Fisherman's Wharf
    3 min walk - 0.2 miles
  • Golden State Theatre
    Golden State Theatre
    3 min walk - 0.2 miles
  • Cannery Row
    Cannery Row
    14 min walk - 0.8 miles
  • Monterey Convention Center
    1 min walk - 0.1 miles

Getting around

  • Monterey Station
    9 min drive
  • Monterey Peninsula Airport (MRY)
    13 min drive

Restaurants

  • Alvarado Street Brewery
    3 min walk
  • Captain + Stoker
    5 min walk
  • Turn 12
    3 min walk
  • Rosine's Restaurant
    4 min walk
  • Plumes Coffee House
    2 min walk

About this property

Portola Hotel & Spa at Monterey Bay

Upscale resort near Fisherman's Wharf
Cannery Row is located near Portola Hotel & Spa at Monterey Bay, which provides a terrace, shopping on site, and dry cleaning/laundry services. Adventurous travelers may like the cycling at this resort. Treat yourself to a massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, dinner, kids' meals, and happy hour. In addition to 2 bars and a gym, guests can connect to in-room WiFi (surcharge).
You'll also enjoy perks such as:
  • An outdoor pool along with sun loungers
  • Cooked-to-order breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An electric car charging station, smoke-free premises, and ATM/banking services
  • An elevator, a banquet hall, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff and location
Room features
All 379 rooms feature comforts such as premium bedding and air conditioning, in addition to thoughtful touches like safes and WiFi. Guest reviews highly rate the clean, spacious rooms at the property.
More conveniences in all rooms include:
  • Heating and ceiling fans
  • Hypo-allergenic bedding, pillowtop mattresses, and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • 42-inch HDTVs with cable channels
  • Wardrobes/closets, refrigerators, and coffee/tea makers

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  • Spa
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured self parking on site (USD 29.04 per night; includes in/out privileges)
  • Secured valet parking on site (USD 40.65 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 for adults and USD 5 to 10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • 9 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 58.18 per accommodation (varies based on length of stay), plus a deposit of USD 58.18 per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 58.18 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for children
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self parking fee: USD 29.04 per night (in/out privileges)
  • Secured valet parking fee: USD 40.65 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Spa hours are 9 AM-7 PM, Sunday to Thursday, and 9 AM to 9 PM on Friday and Saturday.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Frequently asked questions

Does Portola Hotel & Spa at Monterey Bay have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Portola Hotel & Spa at Monterey Bay pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 58.18 per night and a fee of USD 58.18 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 29.04 per night. Valet parking is available for USD 40.65 per night.

What time is check-in at Portola Hotel & Spa at Monterey Bay?

Check-in start time: 4 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Portola Hotel & Spa at Monterey Bay?

Check-out is at noon. Late check-out is available for a fee.

Where is Portola Hotel & Spa at Monterey Bay located?

Located in Downtown Monterey, this spa resort is within a 5-minute walk of Monterey Convention Center and Fisherman's Wharf. Monterey Bay and Cannery Row are also within 1 mi (2 km). Monterey Station is 26 minutes by foot.

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Reviews

Portola Hotel & Spa at Monterey Bay Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 2165 out of 3125 reviews
Rating 8 - Good. 564 out of 3125 reviews
Rating 6 - Okay. 243 out of 3125 reviews
Rating 4 - Poor. 75 out of 3125 reviews
Rating 2 - Terrible. 78 out of 3125 reviews

Reviews

Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great restaurant and nice staff.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
yes nice rooms and lots to do around town
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean hotel, and modern rooms.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff very nice
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 4 enjoyed our stay, clean room and nice hotel staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Taavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property, convenient and comfortable!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Maria Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Room and proximity to the wharf and bike rentals was perfect!! Our dog loved it as well😊
Beautiful lobby and grounds!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Doina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent. The hotel location is even better.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the pool area had better views, kinda small too, we could hear street noise from our room, bed was really comfortable.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size for a family of three. The staff in the hotel and restaurants were attentive.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gaoshoua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean rooms, efficient elevators, location is perfect. Jacks restaurant was delicious! Would definitely come back again!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Manpreet

Very good hotel very clean
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, amenities
Location was perfect Hotel is beautiful would stay there again
Verified

10/10 Excellent

Anecita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here is above and beyond accommodating. Every visit I make so many wonderful memories. Love the beautiful hotel, all the amenities, kind staff, great location. Love that dogs can stay here! Everything is wonderful.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

EVELYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gloria at the registration desk was excellent, she was able to check us earlier and recommended us places to go. The gym was excellent, have enough equipment and an extra room to workout with weights.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Inaya

Clean room. Friendly Staff. Walkable location
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

maureen

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, very nice staff and excellent location.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Nathan Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and the property was great, lots of stuff to do and lots within walking range. Would certainly come back. Only complaint is the Wifi was pretty terrible (there was some technical problems in the area so I suspect it's not normal)
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Francis J

Liked: Cleanliness, staff & service, amenities
Staff very nice. Room could use deep cleaning and try to remove some of the “old room” smell
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Minna

Liked: Cleanliness, staff & service, amenities
Overall, the properties great we just had an issue with our AC in the room which was fixed promptly
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Maricela

Liked: Cleanliness, amenities, property conditions & facilities
Place was beautiful, clean and near shops and things to do.
Lobby area
Main entrance
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Savannah G.

Liked: Cleanliness, property conditions & facilities
Staff was friendly, hotel was clean
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

LouAnne

Liked: Cleanliness, staff & service, amenities
It was an amazing place to stay. Clean, friendly, processional and location was in the middle of all the things we wanted to do and see,
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Taekyung

Liked: Property conditions & facilities
Great location
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gulrukh

Liked: Cleanliness, property conditions & facilities, room comfort
We had a great stay! The room was clean, staff was friendly. Location was great with access to the wharf.
Stayed 2 nights in Dec 2025