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Portola Hotel & Spa at Monterey Bay

Property class: 4

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Photo gallery for Portola Hotel & Spa at Monterey Bay

A spacious lobby with a modern design, featuring a central seating area with sofas and chairs, surrounded by trees and hanging lights. - Portola Hotel & Spa at Monterey Bay (Monterey)
Creator video
A spacious restaurant with high ceilings, exposed wooden beams, and hanging spherical lights. Tables are arranged around a central seating area with a long bench. - Portola Hotel & Spa at Monterey Bay (Monterey)
A modern lounge area with a large fireplace, leather seating, and wooden accents. - Portola Hotel & Spa at Monterey Bay (Monterey)
An outdoor seating area with a wooden bench, chairs, and a central fire feature. - Portola Hotel & Spa at Monterey Bay (Monterey)
Close to Fisherman's Wharf and Cannery Row, Portola Hotel & Spa at Monterey Bay provides a terrace, shopping on site, and dry cleaning/laundry services. Adventurous travelers may like the cycling at this resort. Treat yourself to a massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, dinner, kids' meals, and happy hour. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as 2 bars and a gym.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Room, 2 Queen Beds (Courtyard)

A hotel room with two beds, a desk, a chair, a TV, and a view of the outdoors.

Room, 2 Queen Beds (Courtyard)

8.4 out of 10
Very good
(19 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Courtyard)

A hotel room with a large bed, a desk with two chairs, a window with blinds, and a ceiling fan.

Room, 1 King Bed (Courtyard)

9.6 out of 10
Exceptional
(18 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

A hotel room with a bed, a desk with a laptop, a chair, a TV, and a painting on the wall.

Portola Room Two Queen Beds

9.0 out of 10
Wonderful
(326 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Portola)

A hotel room with a large bed, two armchairs, a small table with fruit, a lamp, and a view through large windows.

Room, 1 King Bed (Portola)

9.0 out of 10
Wonderful
(164 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Portola)

A hotel room with a bed, a desk with a laptop, a chair, a TV, and a painting on the wall.

Room, 2 Queen Beds, Accessible (Portola)

8.0 out of 10
Very good
(19 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Partial Harbor View)

A hotel room with a bed, a desk, a chair, a balcony with a view, and a painting on the wall.

Room, 1 King Bed (Partial Harbor View)

8.8 out of 10
Excellent
(40 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Partial Harbor View)

A hotel room with two beds, a large window with blinds, a ceiling fan, and a small table with a chair.

Room, 2 Queen Beds (Partial Harbor View)

8.6 out of 10
Excellent
(29 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Courtyard)

A hotel room with a large bed, a desk with two chairs, a window with blinds, and a ceiling fan.

Room, 1 King Bed, Accessible (Courtyard)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Harbor View (Partial)

A hotel room with a bed, desk, laptop, chair, and two armchairs.

Room, 1 King Bed, Accessible, Harbor View (Partial)

  • Harbor view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Portola)

A hotel room with a large bed, two armchairs, a small table with fruit, a lamp, and a view through large windows.

Room, 1 King Bed, Accessible (Portola)

  • Sleeps 3
  • 1 King Bed

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

DOUBLE TWO QUEEN BEDS

  • Sleeps 4

DOUBLE CITY VIEW QUEEN BED

  • Sleeps 4

About the neighborhood

Located near the beach, Portola Hotel & Spa at Monterey Bay is in Downtown Monterey neighborhood and is connected to the convention center. Fisherman's Wharf and Pebble Beach Golf Links are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Monterey Bay and Lovers Point. Check out an event or a game at WeatherTech Raceway Laguna Seca, and consider making time for Monterey Bay Aquarium, a top attraction not to be missed. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and ecotours. Visit our Monterey travel guide
View more Resorts in Monterey
Map
Two Portola Plaza, Monterey, CA, 93940

What's nearby

  • A theater with a marquee advertising a live stage show.
    Golden State Theatre
    3 min walk - 0.2 miles
  • A pink building with a lighthouse, named Harbor House Gifts, and a red building across the street.
    Fisherman's Wharf
    3 min walk - 0.2 miles
  • A sculpture of people on rocks with a view of the sea.
    Cannery Row
    14 min walk - 0.8 miles
  • Monterey Convention Center
    1 min walk - 0.1 miles
  • Monterey Pines Golf Club
    2 min walk - 0.1 miles

Getting around

  • Monterey Station
    9 min drive
  • Monterey Peninsula Airport (MRY)
    13 min drive

Restaurants

  • Shake's Old Fisherman's Grotto
    5 min walk
  • Turn 12
    3 min walk
  • Manasiri’s Crepes and Sandwiches
    1 min walk
  • Starbucks
    1 min walk
  • Dust Bowl Tap Depot
    7 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured self parking on site (USD 29.04 per night; includes in/out privileges)
  • Secured valet parking on site (USD 40.65 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 for adults and USD 5 to 10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • 9 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 58.18 per accommodation (varies based on length of stay), plus a deposit of USD 58.18 per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 58.18 per stay
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for children
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self parking fee: USD 29.04 per night (in/out privileges)
  • Secured valet parking fee: USD 40.65 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Spa hours are 9 AM-7 PM, Sunday to Thursday, and 9 AM to 9 PM on Friday and Saturday.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Portola Hotel & Spa at Monterey Bay have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Portola Hotel & Spa at Monterey Bay pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 58.18 per night and a fee of USD 58.18 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 29.04 per night. Valet parking is available for USD 40.65 per night.

What time is check-in at Portola Hotel & Spa at Monterey Bay?

Check-in start time: 4 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Portola Hotel & Spa at Monterey Bay?

Check-out is at noon. Late check-out is available for a fee.

Where is Portola Hotel & Spa at Monterey Bay located?

Located in Downtown Monterey, this spa resort is within a 5-minute walk of Monterey Convention Center and Fisherman's Wharf. Monterey Bay and Cannery Row are also within 15 minutes. Monterey Station is 26 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Portola Hotel & Spa at Monterey Bay Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 2592 out of 3688 reviews
Rating 8 - Good. 655 out of 3688 reviews
Rating 6 - Okay. 267 out of 3688 reviews
Rating 4 - Poor. 90 out of 3688 reviews
Rating 2 - Terrible. 84 out of 3688 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, excellent location, nice rooms, clean… great staff
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorite places to stay in Monterey! The hotel staff is always friendly and willing to accommodate you during stays. Great walkable location.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and amenities
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great location.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super clean and the rooms are very spacious and clean. The location is great!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. From the Valet Parking to the Housekeeping Staff. Room was clean and comfortable.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Portola is very dog friendly. Exceptional staff.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a prime location. All staff were polite and very helpful. I really enjoyed my stay.
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Great location, rooms dated just tired looking needs updating
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at Portola for years. First stays were for business conferences but it is now our go to for personal / vacation stays in Monterey. They check all of the boxes. The staff is exceptional in every function.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay with an awesome location!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel which is well positioned. The rooms were clean and big enough for a family. Staff were also very helpful when we needed them
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! Great staff and property was close to everything! Would stay here again for sure!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, lovely hotel, nice happy hour at the bar, easy walkable location.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel for a relaxing family vacation. Centrally located to everything. We had a wonderful stay!
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay! The hotel is so beautiful and peaceful,
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & beautiful room, well organized staff
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Portola Hotel and Spa Monterey Bay is a beautiful hotel. And they accomodated our pet with ease, offering a bed, bowls, and cookie upon arrival. Their pet fee was by far the best in the area. Extremely clean rooms with slider doors to a balcony to let the fresh sea air in. They have an elegant bar with a roaring fire which was a welcomed relaxiation spot after a long day. 10/10 recommend.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Clean rooms, love the pool area and close to so many things in Monterey! Perfect place to stay for a nice little getaway
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with great dining options
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent . The room was a little dated, but everything was very clean.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay in the heart of Monterey. Room was a bit dated, but excellent property overall! The onsite cafe/bakery was also a plus!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice, clean, well maintained and in a good location. Only downside is we couldn’t get the phone to dial room to room.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable room. Had a great time
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel. Great location, friendly and helpful staff. As a guest, it is important that I feel welcomed. They provided that. And, I like the fact that they had a working area by the elevator at the lobby level with two large tables with outlets. My family will stay here again. Great value. Thank you to the hotel staff.
Stayed 2 nights in Aug 2026