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Grand Hotel & La Pace

Tuscan tranquility awaits at this family-friendly retreat with golf, poolside lounging, and spa treatments amid Italian beauty.

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Photo gallery for Grand Hotel & La Pace

Banquet hall - Grand Hotel & La Pace (Montecatini Terme)
Front of property - evening/night - Grand Hotel & La Pace (Montecatini Terme)
Interior - Grand Hotel & La Pace (Montecatini Terme)
Interior - Grand Hotel & La Pace (Montecatini Terme)
Indoor pool, outdoor pool - Grand Hotel & La Pace (Montecatini Terme)
Grand Hotel & La Pace, in Tuscany's heart, offers an 18-hole golf course with scenic views. Travelers enjoy the poolside bar or book spa treatments like massages, facials, and manicures. Families love the Michelangelo restaurant's kids' meals and babysitting services.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, blackout drapes

Family Room

  • 60 sq m
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for Classic Single Room

Minibar, in-room safe, desk, blackout drapes

Classic Single Room

  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Single Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Single Room

  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Double Room

Minibar, in-room safe, desk, blackout drapes

Classic Double Room

  • Garden view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, blackout drapes

Junior Suite

  • Park view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Senior Suite

Senior Suite | Minibar, in-room safe, desk, blackout drapes

Senior Suite

  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Dior)

Suite (Dior) | Minibar, in-room safe, desk, blackout drapes

Suite (Dior)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Deluxe Double or Twin Room

Superior Deluxe Double or Twin Room | Minibar, in-room safe, desk, blackout drapes

Superior Deluxe Double or Twin Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Montecatini Terme, Grand Hotel & La Pace is in the city center and next to a golf course. The area's natural beauty can be seen at Oak Tree of Pinocchio and Fucecchio Marshes, while Museum of Contemporary Art and the Twentieth Century and Gipsoteca Libero Andreotti Civic Museum are cultural highlights. Consider Manzoni Theater for a night out or Centro Storico di Buggiano if you're traveling with kids. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area. Visit our Montecatini Terme travel guide
Map
Viale Della Torretta, 1, 1, Montecatini Terme, Tuscany, 51016

What's nearby

  • Piazza del Popolo
    1 min walk - 0.0 miles
  • Terme di Montecatini
    2 min walk - 0.1 miles
  • Terme Excelsior
    5 min walk - 0.3 miles
  • Terme Tettuccio
    10 min walk - 0.6 miles
  • Funicolare Cablecar Railway
    13 min walk - 0.7 miles

Getting around

  • Montecatini Centro Station
    3 min walk
  • Florence Airport, Peretola (FLR)
    38 min drive

Restaurants

  • Pasticceria Giovannini
    3 min walk
  • Koy Ramen
    5 min walk
  • Libertine Bistrot
    3 min walk
  • Habitat
    3 min walk
  • Antica Osteria Toscano
    3 min walk

About this property

Grand Hotel & La Pace

Luxury family-friendly hotel adjacent to a golf course
You can look forward to an airport shuttle, a poolside bar, and a terrace at Grand Hotel & La Pace. Indulge in a manicure/pedicure, a body treatment, and a massage at the onsite spa. The on-site restaurant, Michelangelo, offers breakfast, lunch, dinner, and kids' meals. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool
  • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
  • Self parking (surcharge), babysitting (surcharge), and multilingual staff
  • A porter/bellhop, concierge services, and golf clubs on site
Room features
All 130 rooms offer comforts such as air conditioning and bathrobes, as well as perks like free WiFi and safes.
More amenities include:
  • Childcare services and free infant beds
  • Designer toiletries, bidets, and tubs or showers
  • 20-inch TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Airport shuttle available
  • Limo/town car service
  • Self parking on site (EUR 10 per day; includes in/out privileges)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Michelangelo

Things to do

  • 18-hole adjacent golf course
  • Full-service spa
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Sauna
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • In a state park
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Art Deco architecture
  • Built in 1870
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels
  • Pay movies

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from June 15 2022 to June 14 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 70.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 December - 31 January, EUR 1.60 per person, per night, up to 7 nights. This tax does not apply to children under 10 years of age.
  • A tax is imposed by the city: From 1 February - 30 November, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15.00 for adults and EUR 7.50 for children
  • Self parking fee: EUR 10.00 per day (in/out privileges)
  • Rollaway bed fee: EUR 70.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 14 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Grand Hotel & Pace
Grand Hotel & Pace Montecatini Terme
Grand Hotel Pace
Grand Pace Montecatini Terme
Grand Hotel Pace Montecatini Terme
Grand Pace
Grand Hotel La Pace
Grand Hotel And La Pace
Grand Hotel Montecatini Terme
Grand Hotel & La Pace Hotel
Grand Hotel & La Pace Montecatini Terme
Grand Hotel & La Pace Hotel Montecatini Terme

Frequently asked questions

Does Grand Hotel & La Pace have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Grand Hotel & La Pace pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for EUR 10.00 per day. Limited spots are available.

What time is check-in at Grand Hotel & La Pace?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Grand Hotel & La Pace?

Check-out is at noon.

Where is Grand Hotel & La Pace located?

This family-friendly Montecatini Terme hotel is located near the airport, within a 5-minute walk of Piazza del Popolo, Terme Excelsior, and Terme di Montecatini. Terme Leopoldine and Terme Tettuccio are also within 10 minutes. Montecatini Centro Station is only a 3-minute walk and Montecatini Terme Station is 13 minutes.

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Reviews

Grand Hotel & La Pace Reviews

7.8

Good

8.2

Cleanliness

9.2

Location

8.2

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 27 out of 93 reviews
Rating 8 - Good. 43 out of 93 reviews
Rating 6 - Okay. 9 out of 93 reviews
Rating 4 - Poor. 10 out of 93 reviews
Rating 2 - Terrible. 4 out of 93 reviews

Reviews

Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand Hotel & La Pace - go & enjoy.

If you are looking for ultra-speed wifi, arctic aircon, kids groups & new-build renovation standards, then don't make the choice to stay here - you will not enjoy the experience, go to a radisson instead. We found the hotel to be an elegant reminder of when quality, courtesy, tradition, respect & harmony were valued as highly as convenience, utility & lowest common denominator are now. The staff are wonderful & helpful, each & every one of them. The backdrop of the communal areas are jaw-dropping in their beauty. Our room was a fantastic space, filled with the most tasteful furniture. The whole building has lived a life & it is a very tasteful one. We loved it, would return in an instant & already miss it, one day after leaving.
Verified

10/10 Excellent

Hajnalka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nagyon tágasak a szobák, szépek. Szép a környezet.
Stayed 7 nights in Aug 2021
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Preis Leistung ist i. O., Sauberkeit des Außenbereich hat noch gut Luft nach oben. Unser Ansprechpartner am Empfang, ein älterer Herr, war super. Es gab aber leider auch anderes Personal ( Barbereich ), dort war der Service Gedanke leider nicht sehr stark ausgeprägt.
Stayed 2 nights in Aug 2021
Verified

10/10 Excellent

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was mooi maar sterk aan een renovatie toe! Muren beschimmeld en de stukken stucwerk vielen van het plafond. Het zwembad is inmiddels van een andere eigenaar. Er komen veel mensen van buiten het hotel om in het zwembad te zwemmen.Er worden bedjes gereserveerd voor deze mensen door het personeel al vroeg in de ochtend. Mensen die in het hotel verblijven hebben hierdoor soms geen bedje aan het zwembad!Dronken personeel bij de bar aan het zwembad! Iedere avond tot middernacht enorme herrie van muziek aan het zwembad!
Stayed 13 nights in Aug 2021
Verified

4/10 Poor

Verified traveler

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Ein schöner Palazzo, der aber leider wie das Mobiliar sehr in die Jahre gekommen ist. Zudem könnten Teppiche und Läufer mal eine Reinigung gebrauchen. Man fühlt sich ein wenig wie in einem Museum. Das Personal ist freundlich, aber es wirkt unausgebildet und nicht besonders bemüht. Dies wäre an sich alles nicht schlimm, wenn es nicht ein 5 Sterne Hotel mit entsprechendem Preis wäre! Für Pooltücher muss man 3,-€ extra bezahlen und um kurz vor 18 Uhr wird man freundlich aber bestimmt gebeten jetzt zu gehen. Das haben wir noch nie erlebt. Als wir gesehen haben, dass der „Salvatore“ dann noch in den zu beaufsichtigten Pool spuckt, ist uns das Interesse am schwimmen eh vergangen. Das wirklich Gute am Hotel ist die zentrale Lage direkt im Ort.
Stayed 2 nights in Aug 2021
Verified

8/10 Good

Cem

Liked: Staff & service

Goede lokatie maar geen 5 sterren

We hadden een geschakelde familiekamer ergens achterin het gebouw. De kamers zijn extreem gehorig. Geen balkon en je kijkt uit op het plein. Behoorlijk gehorig dus. Badkamers zijn uitstekend en vrij nieuw. Slaapkamers zijn oudbollig en achterhaald. Hier kan beter mee omgegaan worden. Uutstekende service bij de balie. Vriendelijk personeel en altijd willen helpen. Dit was gewoon goed. Zwembad hoort bij het hotel alleen zijn het andere eigenaren. Dus niet alleen hotelgasten mkgen gebruik maken van het zwembad maar ook lokale bewoners en/of vrienden en vriendinnen van de eigenaren. Het zat behoorlijk snel vol dus hadden hotelgasten geen plek. Lokatie van hotel is top, midden in centrum. Overal is het een wat oudbollig hotel met vriendelijk en behulpzaam personeel. Dat is ook de enige 5 sterren. Hotel denk ik op dit moment 4 sterren maar kan echt een 5 sterren worden.
Stayed 6 nights in Aug 2021
Verified

2/10 Terrible

Soraya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad! Bad service, everyone was stressed. To many guest to handle for the Hotel. Strange smell in the room, dirty carpets everywhere. The breakfast was a disaster! Would never go back unfortunately.
Stayed 2 nights in Aug 2021
Verified

6/10 Okay

Grégory

Liked: Cleanliness, staff & service, room comfort

Ne mérite pas 5 étoiles

Ne mérite pas ses 5 étoiles, mérite une rénovation complète. Propre et personnel très sympathique mais la douche c'est juste horrible il n'y a pas de pression et pour régler la température c'est catastrophique. Pour ceux qui cherchent le repos le soir c'est à oublier car musique à fond la nuit à la piscine Petit déjeuner convenable et salle magnifique par contre Parking sur place
Stayed 2 nights in Aug 2021
Verified

8/10 Good

Verified traveler

Disliked: Cleanliness, staff & service
Struttura imponente ma che necessita di lavori di ristrutturazione. Servizi non da cinque stelle ma da quattro
Stayed 3 nights in Aug 2021
Verified

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Décevant

Un séjour très décevant !! Nous arrivons à l’hôtel, Check-in semble ok. Nous arrivons dans la chambre, nous souhaitons doucher notre fille de 18 mois, mais pas d’eau chaude !! Nous descendons à la réception, on nous répond pas de problème je vous envoie quelqu’un. 30 minutes plus tard toujours rien, noys redescendons en route nous croisons des clients qui nous expliquent qu’il n’y a plus d’eau chaude dans l’hôtel depuis le matin !! Retour à la réception, un autre employé nous dit oui nous sommes au courant c est général à l’hôtel depuis ce matin 9 heures. Aucune solution trouvée ! Douche à l’eau froide. Le lendemain nous demandons à parler au manager car vraiment le personnel n’a été ni compréhensif ni compétent, ils nous ont donné les clefs de la chambre en sachant qu’il n’y avait pas d’eau chaude. Le manager lui est très compréhensif et professionnel et me propose de me rembourser le prix de la nuit, je suis très agréablement surpris et satisfait de son geste commercial. Un mois après , je reçois un mail me disant qu’Il n’y aura aucun remboursement, je suis très déçu de cet hôtel ainsi que de son personnel ! De plus la propreté laisse a désirer !!
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
La gentilezza di tutto il personale
Stayed 1 night in Aug 2021
Verified

8/10 Good

Andrew R

Liked: Cleanliness, staff & service, room comfort

Old world grandeur, but a bit tired

This is a very old-school hotel that has almost certainly seen better days, but maintains a sort of old world grandeur that I quite liked. The rooms are huge and the service is good, but I'm not sure that it really merits "5 stars" if you compare to other hotels of that description. It is worth noting that most of the grand hotels in Montecatini Terme seem to be in similar condition.
Stayed 2 nights in Aug 2020
Verified

8/10 Good

Heinz Peter

Liked: Cleanliness, staff & service, room comfort

Hotel in zentraler Lage mit eigenem Parkplatz

Wir reservierten für 5 Nächte eine Juniorsuite mit der Bitte um ein im Stil eingerichtetes Zimmer. Bei der Ankunft wurden wir auf eine Seniorsuite im 2.Stock upgegradet, welches uns sehr gefreut hat! Unser ersten Eindruck war durchaus erfreulich, doch nach 2 schlaflosen Nächten (Von der nahen Strasse mit diversen Nachtbars, Heizung mittels Klimagerät mit diversen Geräuschen, neben dem Bett, Bad ohne Heizung, Duschvorhang in der Badewanne) mit einem Wort in keiner Weise einem 5 Sterne Standard entsprechend, wechselten wir das Zimmer und bekamen im 1.Stock in einem anderen Trakt eine Suite mit riesiger Terrasse und grossem Badezimmer, hier konnte man selbst mittels Klimaanlage die Temperatur regulieren, wie es üblich ist! Sonst ist das Hotel absolut stilvoll ausgestattet
Stayed 5 nights in Jan 2020
Verified

6/10 Okay

SARA

Liked: Cleanliness, staff & service
L’hotel è in una posizione molto centrale e offre anche un pass per la zona ZTL (se lo avessi saputo prima non avrei fatto il giro di tutto il paese per non prendere la multa) Anche se era compreso nel prezzo non ho potuto usufruire della entrata all’area benessere perché non avevamo prenotato (se lo avessi saputo prima avrei prenotato prima di partire) La stanza era molto grande e bella ma il bagno è stato una delusione. Non funzionava bene e secondo me da rifare completamente perché datato.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing ,all good ,more information about activities
Stayed 8 nights in Sep 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Altes 5* Hotel, dass seine beste Zeit schon hinter sich hat. Definitiv nicht mehr 5*-Niveau. Zimmer sehr dunkel, kaum Steckdosen, Matratze durchgelegen.
Stayed 3 nights in Sep 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was generally very helpful and the location was very central. Unfortunately, the hotel is very dated and needs an update (think Grand Budapest Hotel). Three of the four lights in the hallway to our room were not working and took two days to get fixed. Several lights in our room were not working, although this wasn't an issue as there was still plenty of light. Rooms were clean and comfortable though. Limited selection for breakfast. No English TV channels.
Stayed 6 nights in Aug 2019
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is a very beautiful building with lots of character. The property holds a lot of promise. But the facility itself needs a lot of work. no way is this a five-star hotel. Although the check-in service was excellent, for a 5-star hotel it falls flat. The bathroom facilities were mediocre at best. The swimming pool required cleaning. The huge Whirlpool tub required cleaning . the hotel does not even offer coffee or tea in the rooms or water. More money is required to bring this place up to Snuff and it can be done. But right now I would not recommend this hotel to anyone.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Thomas Gade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wondeful hotel from another time

Grand Hotel & la Pace er en perle. En duft af den gsmle verlden. Helt bevaret. Alt i original og tilpas slidt for st give den helt rigtige følelse af at kikke ind i en anden tid. Helt fantastisk hvis msn kan lide historie og ikke er bange for lit afskallet maling på den charmerende måde.
Stayed 7 nights in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Lovely hotel hotel in a great location. Enjoyed the pool area in the July heat.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Disappointment.

A hotel that has been once been outstanding, many years ago. Beautiful architecture and general grandness, but very very dilapidated. To many details in the hotel are just not of the quality to be expected. Service does not match its 5-star status. Airconditioning was broken, took management 5 days to fix it, although rooms were +30 degrees Celcius. Breakfast uninspired. Spa and pool was nice. The hotel needs a makeover, facilities might be 5-star, but the experience was a 3-star at best.
Stayed 6 nights in Jul 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dejligt sted med pool og tæt på by. Pool var nogen dage lidt overfyldt med lidt for meget larm
Stayed 7 nights in Jul 2019
Verified

8/10 Good

Tiziana

☹️

Veramente datato !!!!
Stayed 1 night in Jun 2019
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Schönes, altes Haus, aber technisch nicht auf dem Stand, Buchung wurde wegen Nicht-im-Voraus-Abrechenbarkeit über Kreditkarte am Tag vor Anreise vom Hotel offenbar storniert (bei Buchung mehr als 3 Monate im Voraus hätte man das ja auch mal früher versuchen können!), es wurde offenbar am Tag vor unserer Anreise versucht, Kontakt mit mir aufzunehmen, wohlgemerkt waren wir da bereits 4 Tage im Urlaub in Italien unterwegs, und wer liest schon im Urlaub seine e-mails oder nimmt das bei der Arbeit verwendete (und bei der Buchung 3 Monate früher wegen der dort darüber gegebenen Erreichbarkeit natürlich angegebene) Mobiltelefon mit? Nach Ankunft dann Verwunderung, daß man obwohl man ja garnicht abgesagt hat doch erscheint, wo doch die Vorausabrechnung über Kreditkarte nicht funktioniert hat... es wird dann eine Notlösung angeboten, eine Suite, die nur durch den Spa-Bereich erreicht werden kann, dafür etwas günstiger im Preis. Allerdings gelingt es dann auch in drei Versuchen nicht, den Strom für diese Suite dauerhaft einzuschalten, jedesmal, wenn der Kühlschrank startet, fliegt die Sicherung wieder raus, der Techniker kann erst (zu diesem Zeitpunkt ist es 15:00Uhr) am nächsten Tag. Es sind dann "überraschend" doch 2 Doppelzimmer frei, immerhin wird nicht versucht, den Differenzbetrag zur natürlich bei Ankunft im Voraus mit der Kreditkarte jetzt bereits bezahlten Suite jetzt doch noch abzurechnen... Also Umzug in die beiden aufgetauchten Zimmer, dort funktioniert eine Nachttischleuch
Stayed 6 nights in Jun 2019
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an opulent palatial hotel with a large pool. The common areas are magnificent. Service extremely friendly for such a grand hotel — we were bicycle touring with high-end bikes which they put in a locked room. The breakfast was way above average.
Stayed 1 night in Jun 2019