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The Royal Shaza Suites

2.5 star property
Family-friendly fun on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for The Royal Shaza Suites

3 outdoor pools, open 7:00 AM to 6:00 PM, free cabanas, pool umbrellas
Exterior
Interior
Exterior
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • On private beach
  • Spa
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Suite, 3 Bedrooms, Ocean View

Family Suite, 3 Bedrooms, Ocean View | Bathroom | Bathrobes, slippers, bidet, towels

Family Suite, 3 Bedrooms, Ocean View

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Kitchenette
Flat-screen TV
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

Premium bedding, memory foam beds, in-room safe, individually furnished

Deluxe Suite, 1 Bedroom, Ocean View

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Kitchenette
Flat-screen TV
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, memory foam beds, in-room safe, individually furnished

Standard Double Room

Highlights

Separate sitting area
Individually furnished
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Ocean View

Premium bedding, memory foam beds, in-room safe, individually furnished

Family Suite, 2 Bedrooms, Ocean View

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Kitchenette
Flat-screen TV
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, memory foam beds, in-room safe, individually furnished

Deluxe Double Room

Highlights

Separate sitting area
Individually furnished
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Studio Suite, Ocean View

Luxury Studio Suite, Ocean View | Premium bedding, memory foam beds, in-room safe, individually furnished

Luxury Studio Suite, Ocean View

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Beach Rd, Shanzu, Mombasa, Mombasa County

What's nearby

  • Bamburi Beach - 6 min drive - 1.9 miles
  • Mtwapa Mall - 7 min drive - 3.2 miles
  • Nguuni Nature Sanctuary - 10 min drive - 5.0 miles
  • Wild Waters - 14 min drive - 7.3 miles
  • Nyali Beach - 18 min drive - 7.3 miles

Getting around

  • Vipingo (VPG) - 34 min drive

Restaurants

  • ‪Kendas Arcade Hotel - ‬6 min drive
  • ‪Severin Sea Lodge - ‬8 min drive
  • ‪Char Choma - ‬8 min drive
  • ‪Il Covo - Bamburi - ‬7 min drive
  • ‪Yul's - ‬7 min drive

About this property

The Royal Shaza Suites

Family-friendly hotel near Bamburi Beach
At The Royal Shaza Suites, you can look forward to free cooked-to-order breakfast, a swim-up bar, and a poolside bar. Adventurous travelers may like the fitness classes at this hotel. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a massage, a body treatment, or a facial. Be sure to enjoy a meal at the two on-site restaurants. In addition to a free daily manager's reception and a coffee shop/cafe, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • A front-desk safe, a TV in the lobby, and outdoor furniture
  • Local meal delivery service, massage treatment rooms, and a 24-hour front desk
Room features
All 93 individually furnished rooms offer comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like air conditioning and separate sitting areas.
Extra conveniences in all rooms include:
  • Highchairs, children's slippers, and free infant beds
  • Bidets and shampoo
  • 43-inch flat-screen TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, separate sitting areas, and microwaves

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Things to do

  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Children's pool
  • High chair
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 1,776 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Children's slippers
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Meal delivery service
  • Microwave
  • Paper towels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at noon
Late check-in subject to availability

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1

Property is also known as

The Royal Shaza Suites Hotel
The Royal Shaza Suites Mombasa
The Royal Shaza Suites Hotel Mombasa

Frequently asked questions

Does The Royal Shaza Suites have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 7:00 AM–6:00 PM.

Is The Royal Shaza Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Royal Shaza Suites?

Self parking is free at this property.

What time is check-in at The Royal Shaza Suites?

Check-in begins at noon. Late check-in is available during limited hours.

What time is check-out at The Royal Shaza Suites?

Check-out is at 10:00 AM.

Where is The Royal Shaza Suites located?

This Shanzu hotel is on the beach, 1.6 mi (2.5 km) from Bamburi Beach, and within 6 mi (10 km) of Leisure Golf Club and Haller Park. Nguuni Nature Sanctuary and Mtwapa Mall are also within 6 mi (10 km).

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The Royal Shaza Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 14 out of 21 reviews
Rating 8 - Good. 4 out of 21 reviews
Rating 6 - Okay. 1 out of 21 reviews
Rating 4 - Poor. 1 out of 21 reviews
Rating 2 - Terrible. 1 out of 21 reviews

9.6/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and very clean at the service personnel were wonderful
Stayed 1 night in Feb 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our stay here! The staff was so accommodating especially Terry at the desk! The rooms were perfect. Access to beaches were close. Really beautiful hotel would recommend!
Stayed 6 nights in Feb 2025

8/10 Good

Artoosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a nice place to stay. The pool and the beach too warm to swim, to be refresh and they close the pooll at 6 PM instead of at least 9 PM like most places around the world.
Stayed 3 nights in Mar 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints. The location is beautiful property will maintained staff very, nice and friendly I will recommend to my friends and I will return
Stayed 3 nights in Feb 2025

8/10 Good

faustin

Liked: Amenities, property conditions & facilities
The property is good
Stayed 8 nights in Nov 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were so friendly and accommodative.the rooms are so spacious and very clean,with a very nice sea view.the food was so delicious and cooked to perfection.the bar and the restaurant staffs were very helpful and very kind..i enjoyed every moment and i am so greatful for the good services..thankyou Royal Shaza
Stayed 1 night in Oct 2024

6/10 Okay

Mary

Liked: Cleanliness, room comfort
Disliked: Staff & service

Fair stay in Shanzu

It's ridiculous to charge 500 for toom service delivery. Very clean rooms save for the restaurant which was heavily infested by cats and roaches. The cats make it hard not to feed them hence the roaches. The bar area, did a fight occur there, there's a huge visible patch of blood which they need to scrub off thoroughly. My partner unknowingly paid cash at the bar which was never recieved but instead pocketed by the barman. Efforts to get the payment receipt was unsuccessful. That is simply stealing from both your guests and the company. Front desk staff and the hotel manager are amazing and very accommodative. Breakfast is substandard though. The food from the ala carte menu was made really good though it takes so long. Overall, we had a lovely time here and will definitely come back.
Stayed 2 nights in Feb 2025

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a unique and beautiful find! My only gripe is the yummy but limited breakfast on offer during my November visit. I've given it a 5 star as it's a well looked after hotel with amazing grounds and facilities. Hotel staff went beyond duty to ensure I gained access to having my hair braiding within 24 hours by calling on a local contact, they paid attention to detail in their service, kudos to the manager as she led by example, quickly spotting me in the car park attempting to unload the car on arrival. I think, I was in superwoman mode! I was grateful for the prompt help though :) I liked how confident and polite staff were to engage in conversations and remained both friendly and professional. I felt safe at the hotel and the surrounding area. I truly felt welcomed and can't wait to share this experience with family and friends. I can't wait to be back. To all the staff at The Royal Shaza Suites, a massive thank you for making my stay one to fondly remember. Agnes
Stayed 4 nights in Nov 2024

2/10 Terrible

Duane

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked a 3 bedroom executive suite that on Expedia said "sleeps six" and we had 3 adult male travelers. Even though there are 3 separate rooms with three separate queen beds, we were charged an additional 250 USD for having an extra person. The room was advertised as 113 USD per night. With the extra person charge, the real rate was 191 USD per night. This should be the largest, boldest number on the Expedia listing. It makes no sense to have a 3 bedroom suite charge extra for 3 people. The manager tried to give us a paper brochure in the lobby to show us the per person rate that we did not see online or until day 2 of the stay, when I saw the extra 250 USD charge sneakily added to my credit card. We shot videos, raved about the hotel on instagram and youtube, but will now be actively not supporting this hotel unless a manager or owner contacts me directly, refunds the money and/or compensates us with another stay. (The hotel was great but the false advertising was predatory!)
Stayed 3 nights in Sep 2024

4/10 Poor

Sundeep Singh

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Took 45 minutes for a cocktail to arrive and the bar worker continously kept the change prompting me to challenge his poor service. Not the best situation to be in while relaxing. Had another bar employee shout at my guest for not using a towel when none were in sight hidden behind the bar. Was asked several times by security "where I was going" like he is my dad. The employees think the hotel is a strict boarding school. Breakfast and the staff serving were absolutely amazing and are great representatives of the hotel. Maybe they could teach the staff at the bar/reception/security some customer service skills.
Stayed 8 nights in May 2025

10/10 Excellent

Ib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a very good offer to stay at the Royal Shaza suites and I am very happy to have chosen to stay here. The reception staff especially Emmanuel were very welcoming and helpful. I requested an early check in and early check out which were all accommodated for. The room was clean, spacious & quiet. I felt very safe at the property. The staff are very helpful and polite. I requested a very early breakfast for a few days which was accommodated for with no problem by the restaurant. Thanks to the chef and Charles, who served me almost every day of my stay. The laundry service are quick snd reasonably priced. There is a well equipped gym, several swimming pools, well maintained gardens and beach access to the ocean.
Stayed 9 nights in Mar 2025

10/10 Excellent

Béatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement excessivement propre. Serviettes de bains et draps changés chaque jour. Personnel accueillant, poli, gentil, serviable. Chambre très spacieuse. Grande douche. Piscine très propre également. En revanche les matelas des transat auraient besoin d’être changés. Excellent séjour. Je recommande cet hôtel les yeux fermés
Stayed 14 nights in Mar 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe, quiet and the staff wonderful
Stayed 7 nights in Feb 2025

10/10 Excellent

Ammar Ahmed Hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staf is great, the view from the roim an the pool is breathtaking.
Stayed 4 nights in Feb 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a wonderful place very quiet. The breakfast is wonderful beautiful view of the beach. I would recommend this property to anyone looking for quiet, peaceful, and beautiful, and I will return very happy with the place. Thank you so much.
Stayed 3 nights in Feb 2025

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft an sich ist gut. Das Personal sehr bemüht. Das Essen ist jedoch nicht gut.
Stayed 6 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Annan kokonaisuudessa arvosanaksi 8/10

Hotelli oli siisti ja puhdas. Todella kaunis paikka. Aamuapala buffetti oli kattava ja monipuolinen. Halal ruokia oli saatavilla.Työntekijät olivat kohteliaita ja avuliaita. Kaikki oli täydellistä, paitsi pari seikkaa missä olisi parantamisen varaa. Ravintolan ruoka paitsi aamupala ei ollut hyvää sekä ruuan valmistsmisessa menee todella kauan, vaikka ravintolassa ei olisikaan muita asiakkaita.
Stayed 7 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel😍
Stayed 3 nights in Nov 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024