Does Cocoa Boutique Hotel have a pool?

Yes, this property has an outdoor pool.

Is Cocoa Boutique Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Cocoa Boutique Hotel?

Self parking is free at this property.

What time is check-in at Cocoa Boutique Hotel?

Check-in start time: noon; Check-in end time: midnight.

Does Cocoa Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20.00 per person applies.

Where is Cocoa Boutique Hotel located?

Nestled on the beach, this Mombasa hotel is within a 15-minute walk of Nyali Beach and Wild Waters. Haller Park and Mamba Village are also within 2 mi (3 km).

2/10 Terrible

Niklas

Aug 7, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

This place is nothing like what the pictures depict. Firstly, the service is shocking. The reception is not friendly, impatient and bordering on unprofessional. The rooms are unpleasant, bed sheets are visibly old, Mombasa can be hot but the room bar-fridge is disconnected. So you can forget about

Stayed 2 nights in Aug 2025

2/10 Terrible

Sajid

May 30, 2025

Disliked: Cleanliness, property conditions & facilities

There were lots of issues in the hotel: the AC was not cooling, there was no internet, old bedsheets/towels, no phone, bread was served with a fly, etc. So we complained to the management, and they accommodated us in their other hotel, Cocoa Luxury, with a premium room and a complimentary extended stay for 4 hours. I feel this hotel needs a complete change.

Stayed 2 nights in May 2025

2/10 Terrible

Verified traveler

Jun 5, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

skip it, nothing is working, worst experience ever

skip it, nothing is working, worst experience ever no one helped paid money and left i voted 1/10 but expedia keeps putting 2/10 dirtiest shower i have seen in my life

Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Jun 3, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

skip it, dirty, non functioning etc..

skip it, nothing is working, worst experience ever no one helped paid money and left

Stayed 1 night in Jun 2025

2/10 Terrible

Kadar

Jan 17, 2025

Disliked: Cleanliness, staff & service, amenities

I think they should close it down for renovation. Also, the pictures on the website are misleading and does not look like anyway near. Don’t book it.

Stayed 4 nights in Jan 2025

10/10 Excellent

Abdi

May 21, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Incredibly pleasant and helpful staff. Great location with incredible views. Ability to take stroll along early mornings or evenings. Indian Ocean few feets away, so calming and constantly at your service providing the perfect cool down. Beautifully maintained public pool for your use.

Stayed 4 nights in May 2023

6/10 Okay

Frankie

Nov 28, 2023

Liked: Staff & service

The staff was excellent. I felt the price for the place was high in comparison to some other places in Mombasa. The room was smaller than expected. I enjoyed the pool, and food was good.

Stayed 1 night in Nov 2023

2/10 Terrible

Shumbelay

May 31, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Before booked this hotel please think about more than 10 times I don’t want be disappoint like us ,the room is never clean at all,the bathroom room dirty,the toilet not flush,the toilet seat loose,the floor is damaged ,the fridge is dirty. In case of the issue of the room we changed 3 rooms but all the same.but one fact the staff member look friendly I don’t know why the job was not done.

Stayed 1 night in May 2025

8/10 Good

Gavin

Dec 31, 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Remarkable historic building with large rooms and spacious cool lounges, balconies and interior in Moroccan riad style. Staff were delightful (thank you Lilian for arranging so much our trip!), food delicious (thank you chef Bukari!) including breakfasts and dinners overlooking the beach and ocean. Amazing location with nice pool and in the right area for enjoying the ocean while exploring Mombasa. Unfortunately, however, the owners have neglected the building has been very neglected with the lovely fountains without water, everything dusty, towels with holes, etc. Lack of cleanliness / clearing food causes flies in the dining area. It's a real shame because this is a gem of a place. The owners need to give it the love that their staff do.

Stayed 4 nights in Dec 2024

4/10 Poor

YE

Nov 24, 2023

Disliked: Cleanliness, amenities, property conditions & facilities

All the facilities are old and lack of maintenance. Dining choice is very basic and many flies in the dining area. Overpriced compared with its condition.

Stayed 3 nights in Nov 2023

2/10 Terrible

Håkan

Jan 4, 2023

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Bad receptionist and very late meals

The breakfast and dinner was 45 minutes late and the receptionist was rude and didn’t want to give us discount due to the fact we missed breakfast because of the delay of the breakfast

Stayed 1 night in Jan 2023

10/10 Excellent

Jason

Mar 9, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an older property, so there are some things that are not perfect. I would stay here again with no hesitation and actually would prefer this over a fancy hotel any day because I like the peace and quiet. We stayed Sunday, Monday and Tuesday nights. There was no crowd and no loud music. Again, perfect for me. The entire area was clean and safe. Parking was secure. The place is well off the main roads, so there is zero noise from traffic and the only foot traffic is on the beach. Very safe. This hotel is pretty far away from the other hotels, so the beach area was always quiet. The people who sell things are all around the other hotels. Walking distance if you want to see it, but we didnt have to deal with them non-stop, so we were able to relax. A/c was good, but we left the windows open and were very comfortable day and night (Early March). Maybe it was just the time of year, but we didnt see 1 mosquito. No screens on the windows and our bed didnt have a mosquito net....but we didnt need them either. We were on the top floor, beach side. Wifi was enough to check email, but not good enough for social media or streaming. Buy a mobile data package if you need it. SafariCom worked well for us. The hotel food was good and the staff was great. Zero complaints. Roberto's Italian restaurant is a must and is only a couple minutes away by car.

Stayed 3 nights in Mar 2023

8/10 Good

Joanne

Aug 28, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Aug 2023

6/10 Okay

steffen

Jul 7, 2022

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

3 stjerner ikke 4,5 stjerner

Vi kjøpte oss en uke på et 4.5 stjernes hotell og forventet oss en uke med høy standar, her betalte vi en del mer for å få dette. Hotellet er overhode ikke et luksus hotell. Om 3 stjerner så er jeg snill. Rom 1: skittent og ødelagt møbler, ingen terrasse og klagde på dette. Fikk nytt rom med oppgradering, hjalp veldig på at terrasse var inklusivt, fortsatt slitent og dager uten varmt vann. Seng: ekstrem harde. + meget god renhold service med skifte av håndkle og i stand gjørende av rom både morgen og kveld, meget bra:-) Resepsjon : meget hyggelig og bra service. Svømmebasseng : ålreit område og rent vann, leite etter madrasser og håndkle for å legge seg på sol seng burde en ikke trenge. Resturant : noen middager var uspiselige, andre var himmelsk, de 2 middagene som var uspiselige var så dårlig at lammekjøtt var seigt, trevlete og ille, fikk noen kyllingretter som var fantastiske. Servering personal: ei som gjorde oppholdet som et eventyr og var på jobb kveld/dag for så å ha fri et døgn. Det andre døgnet var helt tragisk i forhold til ei som bare var til stede og ga faen i jobben. Servering ved bassenget var kun hun som gjorde oppholde som et eventyr som gjorde. Hotel eier: hyggelig fyr, som har tatt over hotellet for noen uker siden, fikk en hyggelig prat og jeg tror virkelig at over noen måneder er det store forandringer og et bedre sted å bo sånn miljø/service Anbefaler de å senke prisen til 3 stjerner pris i området så en får riktig hotell til rett pris

Stayed 7 nights in Jun 2022

10/10 Excellent

Thomas

Apr 6, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

If you appreciate nonstop ocean views, clean/air conditioned rooms, helpful/gracious/professional staff, great food and a nice ocean breeze…you will love this resort. There was a view of the Indian Ocean from every step I took on the property (including both rooms I had) other than the wash room and the elevator. There are open sitting rooms and balconies on each floor that offer comfortable seating and more views of the Indian Ocean. If you require more…you can sit in the lobby, on the patio or at shaded tables on the lawn. The exchange between the ocean and the resort is so engaging and uninterrupted, I completely forgot the busy/noisy streets of Mombasa were a couple of hundred meters away. I came for a week and stayed two. The staff is: friendly, courteous and professional. The management is: available, interested, engaged and helpful without being intrusive. I could not have asked for more.

Stayed 11 nights in Mar 2022

8/10 Good

rosemary

Mar 11, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of my favorite spots in Mombasa.

Stayed 1 night in Mar 2022

4/10 Poor

Freddy

Nov 19, 2019

Disliked: Cleanliness, amenities, property conditions & facilities

The view to the beach is the only thing nice about this place. Bathroom was dirty nothing modern towels dirty walls dirty. Flies all over during breakfast. Only stayed cause all other places were booked.

Stayed 3 nights in Oct 2019

2/10 Terrible

Sho, Okc

Oct 23, 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Nothing unique, looks run down, online pictures don’t show the wear and tear.

Stayed 1 night in Oct 2019

8/10 Good

Lars

Jul 2, 2019

Liked: Cleanliness, staff & service, room comfort

Great boutique hotel but could use a bit of renovation.

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

May 6, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel, rooms and staff fully followed up

Great Hotel, specious rooms and common areas, lobby is inviting, service minded staff, very helpful, great pool, and lawn area,balcony at my room was amazing and was used much. great bathroom and i can't find any negative to write here. i would go there again any time.

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

May 6, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel, Amazing service and location

Great Hotel, High under the roof, amazing view and specious rooms and public areas was great. The pool area and sunbeds was also great. Was right on the beach. lawn area was well maintained. the room had a great balcony that was a pleasure to use. Would recommend this Hotel highly. would love going back to this hotel.

Stayed 1 night in Apr 2019

8/10 Good

Alexey, Juba

Mar 18, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room with see view is really great. I’d recommend it to my friends

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Mar 2, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Auch wenn das Hotel nicht mehr ganz den neuesten Standards entspricht, macht das im indischen Ambiente erbaute Hotel einen sehr guten Eindruck. Wir hatten ein Doppelzimmer gebucht und bewohnten eher eine Suite mit fantastischem Meerblick vom großen Doppelbett aus. Ein großes Badezimmer mit großem Duschbereich, der bei Verstöpseln zur übergroßen Bade"wanne" wird sowie ein großer Ankleideraum gehörten dazu. Das Personal war überaus freundlich und zuvorkommend, was sicher nicht nur daran lag, dass wir die einzigen Gäste im ganzen Hotel waren. Ein paar Tage in diesem Hotel sind auf jeden Fall empfehlenswert!

Stayed 2 nights in Feb 2019

10/10 Excellent

Lars

Dec 7, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique hotel outside of Mombasa

There are a lot of choices in Nyali (location of hotel) but this is the second time I returned to Sun Africa. This is a boutique hotel with tons of character. The rooms are impressive and unique. Staff is very friendly and the hotel is clean. So whether you are on business or vacation--this hotel is an excellent choice.

Stayed 2 nights in Dec 2018

10/10 Excellent

Harald Winther

Apr 11, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great and warm service

Sun Africa hotel is home far away from home, with great and warm service from the waiters, house keeping, chef and everyone else. It offers privacy and great breathtaking views of the ocean. It offered more than our expectations, we recommend it highly.

Cocoa Boutique Hotel

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