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Cocoa Boutique Hotel

Property class: 4.5

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Photo gallery for Cocoa Boutique Hotel

A balcony with a view of the ocean, ornate wooden furniture, and two potted plants. - Cocoa Boutique Hotel (Mombasa)
A poolside area with lounge chairs, a large vase, and a view of the ocean. - Cocoa Boutique Hotel (Mombasa)
A terrace with a view of the sea at sunset, featuring a tiled floor and a railing. - Cocoa Boutique Hotel (Mombasa)
A multi-level interior with a staircase, decorative wall sconces, and a view into a dining area. - Cocoa Boutique Hotel (Mombasa)
A spacious lobby with multiple seating areas, a staircase, and decorative columns. - Cocoa Boutique Hotel (Mombasa)
Nyali Beach is located near Cocoa Boutique Hotel, which provides a terrace, a coffee shop/cafe, and a garden. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Deluxe Room

  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a chair, a small table, and a view of the sea through a balcony door.

Executive Room, 1 King Bed

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Sea View

A terrace with a view of the sea, a tiled floor, and a building with a beige facade and a large umbrella.

Executive Suite, 1 King Bed, Sea View

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Run of House

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Run of House

  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Located in Mombasa, Cocoa Boutique Hotel is on the beach. The area's natural beauty can be seen at Nyali Beach and Bamburi Beach. Wild Waters and Mamba Village are also worth visiting. Visit our Mombasa travel guide
Map
Mount Kenya Road off links Road, Nyali, Mombasa, 34340

What's nearby

  • A beach with people walking, the sun shining through clouds, and the ocean in the background.
    Nyali Beach
    8 min walk - 0.5 miles
  • A sandy beach with a rocky overhang and calm waters.
    Bamburi Beach
    9 min drive - 3.9 miles
  • Mombasa beach
    7 min walk - 0.4 miles
  • Wild Waters
    3 min drive - 1.4 miles
  • Mamba Village
    3 min drive - 1.6 miles

Getting around

  • Mombasa (MBA-Moi Intl.)
    32 min drive

Restaurants

  • Java House At Total
    13 min walk
  • Second Cup
    18 min walk
  • Pronto
    14 min walk
  • Shisha Corner
    2 min drive
  • Misono Japanese Restaurant
    2 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Massage

Accessibility

  • No elevator

More

  • 5 floors
  • Built in 2007
  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50 per day
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: USD 20.00 per person (one-way)
  • Rollaway bed fee: USD 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Does Cocoa Boutique Hotel have a pool?

Yes, this property has an outdoor pool.

Is Cocoa Boutique Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Cocoa Boutique Hotel?

Check-in start time: noon; Check-in end time: midnight.

What time is check-out at Cocoa Boutique Hotel?

Check-out is at 10 AM.

Does Cocoa Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20.00 per person applies.

Where is Cocoa Boutique Hotel located?

Nestled on the beach, this Mombasa hotel is within a 10-minute walk of Mombasa beach and Nyali Beach. Wild Waters and Mamba Village are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Cocoa Boutique Hotel Reviews

6.6

6.6

Cleanliness

8.4

Location

7.0

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 19 out of 53 reviews
Rating 8 - Good. 10 out of 53 reviews
Rating 6 - Okay. 4 out of 53 reviews
Rating 4 - Poor. 6 out of 53 reviews
Rating 2 - Terrible. 14 out of 53 reviews

Reviews

Verified review

6/10 Okay

Liked: Staff & service
The staff was excellent. I felt the price for the place was high in comparison to some other places in Mombasa. The room was smaller than expected. I enjoyed the pool, and food was good.
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Remarkable historic building with large rooms and spacious cool lounges, balconies and interior in Moroccan riad style. Staff were delightful (thank you Lilian for arranging so much our trip!), food delicious (thank you chef Bukari!) including breakfasts and dinners overlooking the beach and ocean. Amazing location with nice pool and in the right area for enjoying the ocean while exploring Mombasa. Unfortunately, however, the owners have neglected the building has been very neglected with the lovely fountains without water, everything dusty, towels with holes, etc. Lack of cleanliness / clearing food causes flies in the dining area. It's a real shame because this is a gem of a place. The owners need to give it the love that their staff do.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cocoa Boutique Hotel has a lot going for it, especially its exceptional staff. A special thank you to Josephine, the receptionist/supervisor, who truly stood out. She is gentle, pleasant, and an excellent problem solver who immediately puts guests at ease. Josephine demonstrates true leadership skills (and the outlook of a professional). The made to order breakfast was also well-received. Yummy! Our initial room had a few minor issues that would have affected our overall enjoyment. However, the situation was handled quickly and fairly—Josephine and the General Manager offered us an upgraded room that exceeded our expectations. Much appreciation as well to Joshua, who handled our luggage with great care. The new room was absolutely exquisite. That said, the hotel itself is showing its age and could benefit from some repairs. Many pieces of furniture are quite worn. Still, the property has tremendous potential. I especially loved all the breezy, comfortable areas to sit and relax. The ocean-view balconies are a highlight—one evening, I even spotted a camel walking along the beach from our balcony, which was a fun and memorable surprise. The beach itself has a lot of seaweeds but there were still good swimming spots. Overall, this hotel is a hidden gem. With a little TLC, it could easily be restored to its former glory.
Our suite
Bathroom
Walk in closet
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
Feels like I stayed at the Grand Budapest Hotel 50yrs past its prime, cold salt water showers, ageing building. Looks good first impression but quickly wears off.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing is no breakfast, you have to go another hotel other than that is excellent Hotel
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The staff were welcoming and kind. Always ready to assist whenever you required something.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly pleasant and helpful staff. Great location with incredible views. Ability to take stroll along early mornings or evenings. Indian Ocean few feets away, so calming and constantly at your service providing the perfect cool down. Beautifully maintained public pool for your use.
Stayed 4 nights in May 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
This is the worst place you will ever visit. Terrible, old, dirty, nothing works and won’t refund. Their whole collection have terrible reviews. Theyhad issues from cold to hot water, flooding and non working amenities. We had to leave the next day as we couldn’t stay one more day. They still charged us alot of money for a physical key that we lost while looking for another hotel then refused to refund close to $700. The manager refuses to respond to Expedia emails for refund. They honestly don’t care. The place is rundown with a dirty pool and they refuse to get ingredients for meals. Their menu is handwritten and one guy cooking everything and serving. No wonder only 2 rooms were booked when we stayed.Stay here at your own risk!
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 3 nights in Aug 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
I think they should close it down for renovation. Also, the pictures on the website are misleading and does not look like anyway near. Don’t book it.
Stayed 4 nights in Jan 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
There were lots of issues in the hotel: the AC was not cooling, there was no internet, old bedsheets/towels, no phone, bread was served with a fly, etc. So we complained to the management, and they accommodated us in their other hotel, Cocoa Luxury, with a premium room and a complimentary extended stay for 4 hours. I feel this hotel needs a complete change.
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is nothing like what the pictures depict. Firstly, the service is shocking. The reception is not friendly, impatient and bordering on unprofessional. The rooms are unpleasant, bed sheets are visibly old, Mombasa can be hot but the room bar-fridge is disconnected. So you can forget about
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
All the facilities are old and lack of maintenance. Dining choice is very basic and many flies in the dining area. Overpriced compared with its condition.
Stayed 3 nights in Nov 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

skip it, nothing is working, worst experience ever

skip it, nothing is working, worst experience ever no one helped paid money and left i voted 1/10 but expedia keeps putting 2/10 dirtiest shower i have seen in my life
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

skip it, dirty, non functioning etc..

skip it, nothing is working, worst experience ever no one helped paid money and left
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bad receptionist and very late meals

The breakfast and dinner was 45 minutes late and the receptionist was rude and didn’t want to give us discount due to the fact we missed breakfast because of the delay of the breakfast
Stayed 1 night in Jan 2023
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
⸻ Complaint Regarding Our Stay Upon our arrival, we discovered that our reservation had not been registered, and the hotel staff could not find our booking in their system. After some time, they assigned us a random room. However, we had booked a room with two separate beds, while the room we received only had one bed. The room was also much smaller than the one we had reserved and had not even been properly prepared for arriving guests. Although the staff eventually provided an extra bed, there were still several other issues that were never properly resolved. The air conditioning was not working, the TV remote control was missing, and despite the room being occupied by two people, we were provided with only one small bottle of water, one cup, and one drinking glass. The air conditioning was eventually repaired, but the remaining issues were not addressed despite us repeatedly asking the staff for assistance. In the end, we even had to purchase an additional bottle of water ourselves for 400 KES. Overall, our experience with both the hotel staff and the level of service was extremely disappointing. The service was unprofessional, and the standard of the accommodation did not match what we had booked or reasonably expected. We believe this experience fell well below acceptable standards and would appreciate that this complaint is taken seriously.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Before booked this hotel please think about more than 10 times I don’t want be disappoint like us ,the room is never clean at all,the bathroom room dirty,the toilet not flush,the toilet seat loose,the floor is damaged ,the fridge is dirty. In case of the issue of the room we changed 3 rooms but all the same.but one fact the staff member look friendly I don’t know why the job was not done.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property, so there are some things that are not perfect. I would stay here again with no hesitation and actually would prefer this over a fancy hotel any day because I like the peace and quiet. We stayed Sunday, Monday and Tuesday nights. There was no crowd and no loud music. Again, perfect for me. The entire area was clean and safe. Parking was secure. The place is well off the main roads, so there is zero noise from traffic and the only foot traffic is on the beach. Very safe. This hotel is pretty far away from the other hotels, so the beach area was always quiet. The people who sell things are all around the other hotels. Walking distance if you want to see it, but we didnt have to deal with them non-stop, so we were able to relax. A/c was good, but we left the windows open and were very comfortable day and night (Early March). Maybe it was just the time of year, but we didnt see 1 mosquito. No screens on the windows and our bed didnt have a mosquito net....but we didnt need them either. We were on the top floor, beach side. Wifi was enough to check email, but not good enough for social media or streaming. Buy a mobile data package if you need it. SafariCom worked well for us. The hotel food was good and the staff was great. Zero complaints. Roberto's Italian restaurant is a must and is only a couple minutes away by car.
Stayed 3 nights in Mar 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ofräscha rum med icke fungerande toalett och badkar. Trasigt golv. Inget varmvatten i duschen. Kontrollen för air condition var borta. Kall pool. Dåligt utbud på dryck och mat. Hissen fungerade inte. Det tog 45 minuter för att checka in, då rummet inte var klart när incheckningstiden började. Kvinnan i receptionen tittade nonchalant på sin telefon när jag berättade att rummet skulle vara städat tills att incheckningen öppnade. Till detta hör också att vi var de enda boende på hotellet, vi förstår varför.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück war OK
Stayed 14 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

3 stjerner ikke 4,5 stjerner

Vi kjøpte oss en uke på et 4.5 stjernes hotell og forventet oss en uke med høy standar, her betalte vi en del mer for å få dette. Hotellet er overhode ikke et luksus hotell. Om 3 stjerner så er jeg snill. Rom 1: skittent og ødelagt møbler, ingen terrasse og klagde på dette. Fikk nytt rom med oppgradering, hjalp veldig på at terrasse var inklusivt, fortsatt slitent og dager uten varmt vann. Seng: ekstrem harde. + meget god renhold service med skifte av håndkle og i stand gjørende av rom både morgen og kveld, meget bra:-) Resepsjon : meget hyggelig og bra service. Svømmebasseng : ålreit område og rent vann, leite etter madrasser og håndkle for å legge seg på sol seng burde en ikke trenge. Resturant : noen middager var uspiselige, andre var himmelsk, de 2 middagene som var uspiselige var så dårlig at lammekjøtt var seigt, trevlete og ille, fikk noen kyllingretter som var fantastiske. Servering personal: ei som gjorde oppholdet som et eventyr og var på jobb kveld/dag for så å ha fri et døgn. Det andre døgnet var helt tragisk i forhold til ei som bare var til stede og ga faen i jobben. Servering ved bassenget var kun hun som gjorde oppholde som et eventyr som gjorde. Hotel eier: hyggelig fyr, som har tatt over hotellet for noen uker siden, fikk en hyggelig prat og jeg tror virkelig at over noen måneder er det store forandringer og et bedre sted å bo sånn miljø/service Anbefaler de å senke prisen til 3 stjerner pris i området så en får riktig hotell til rett pris
Stayed 7 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you appreciate nonstop ocean views, clean/air conditioned rooms, helpful/gracious/professional staff, great food and a nice ocean breeze…you will love this resort. There was a view of the Indian Ocean from every step I took on the property (including both rooms I had) other than the wash room and the elevator. There are open sitting rooms and balconies on each floor that offer comfortable seating and more views of the Indian Ocean. If you require more…you can sit in the lobby, on the patio or at shaded tables on the lawn. The exchange between the ocean and the resort is so engaging and uninterrupted, I completely forgot the busy/noisy streets of Mombasa were a couple of hundred meters away. I came for a week and stayed two. The staff is: friendly, courteous and professional. The management is: available, interested, engaged and helpful without being intrusive. I could not have asked for more.
Stayed 11 nights in Mar 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite spots in Mombasa.
Stayed 1 night in Mar 2022
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The view to the beach is the only thing nice about this place. Bathroom was dirty nothing modern towels dirty walls dirty. Flies all over during breakfast. Only stayed cause all other places were booked.
Stayed 3 nights in Oct 2019