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Neptune Village Beach Resort & Spa All Inclusive

Property class: 4

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Photo gallery for Neptune Village Beach Resort & Spa All Inclusive

A poolside area with a clear view of the ocean, palm trees, and a thatched roof structure. - Neptune Village Beach Resort & Spa All Inclusive (Diani Beach)
A beach with palm trees, lounge chairs, and a thatched umbrella. - Neptune Village Beach Resort & Spa All Inclusive (Diani Beach)
A thatched-roof building with a covered entrance and a pathway leading to it. - Neptune Village Beach Resort & Spa All Inclusive (Diani Beach)
A hotel lobby with a central circular seating area surrounded by a mosaic-tiled floor, white and pink flower petals, and a view of a garden through an arched doorway. - Neptune Village Beach Resort & Spa All Inclusive (Diani Beach)
A traditional four-poster bed with a canopy, a wooden bench, and a decorative table in a room with tiled flooring and an arched ceiling. - Neptune Village Beach Resort & Spa All Inclusive (Diani Beach)
You can look forward to a free breakfast buffet, a poolside bar, and a terrace at Neptune Village Beach Resort & Spa All Inclusive. Treat yourself to a manicure/pedicure, a massage, or a body wrap at 5enses Sea Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Regional cuisine. Enjoy onsite activities like volleyball, archery, and scuba diving. Free in-room WiFi is available to all guests, along with shopping on site and a garden.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, Garden Area

A hotel room with a bed, a desk with a computer, a chair, a table with a chair, a balcony with a table and chairs, and a view of greenery outside.

Superior Room, Garden Area

  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, Oceanfront

A hotel room with a bed, a wooden chair, a TV, and a view of the outdoors.

Deluxe Room, Oceanfront

  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite

A bedroom with a four-poster bed, bedside tables, a wooden desk, and a chair.

Junior Suite

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, Garden Area

A hotel room with a bed, a wooden chair, a TV, and a view of the outdoors.

Deluxe Room, Garden Area

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room, Garden View

A hotel room with a bed, a desk, a chair, a lamp, a rug, and a view of the outside.

Premium Room, Garden View

  • Garden view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

About the neighborhood

Located near the beach, Neptune Village Beach Resort & Spa All Inclusive is in Galu Beach, a neighborhood in Diani Beach. Diani Beach and Shimba Hills National Reserve reflect the area's natural beauty and area attractions include Colobus Conservation and BoraBora Wildlife Park. Discover the area's water adventures with windsurfing and sailing nearby, or enjoy the great outdoors with horse riding and hiking/biking trails. Visit our Diani Beach travel guide
View more Resorts in Mombasa
Map
Diani Beach, Galu Kinondo, Diani Beach, 80400

What's nearby

  • Three camels on a beach with a person walking beside them.
    Diani Beach
    6 min drive - 3.2 miles
  • A beach with palm trees and a parked vehicle.
    Tiwi Beach
    26 min drive - 12.8 miles
  • An old fort with a large gate, surrounded by greenery and a clear sky.
    Fort Jesus
    50 min drive - 28.5 miles
  • Galu Kinondo Beach
    12 min walk - 0.7 miles
  • Mombasa Island
    50 min drive - 28.6 miles

Getting around

  • Mombasa (MBA-Moi Intl.)
    82 min drive

Restaurants

  • Tandoori
    6 min drive
  • KAHAWA Coffee Lounge
    9 min drive
  • Pallet Cafe
    4 min drive
  • Barharini Beach Bar & Restaurant
    9 min drive
  • Sizzlers Steak House And Pub
    8 min drive

Similar properties

A beach scene with a thatched umbrella, two wooden lounge chairs, and a small table with a bottle.
Jacaranda Indian Ocean Beach Resort
Diani Beach
  • On private beach
  • Pool
  • Breakfast included
  • Spa
8.6 out of 10, Excellent, 94 reviews
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Property amenities

Restaurants on site

  • Bustani
  • Karamu

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Frequently asked questions

Does Neptune Village Beach Resort & Spa All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Neptune Village Beach Resort & Spa All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Neptune Village Beach Resort & Spa All Inclusive?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Neptune Village Beach Resort & Spa All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Neptune Village Beach Resort & Spa All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, sailing, and more.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Neptune Village Beach Resort & Spa All Inclusive Reviews

8.0

Very Good

7.4

Cleanliness

7.2

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 15 out of 43 reviews
Rating 8 - Good. 15 out of 43 reviews
Rating 6 - Okay. 10 out of 43 reviews
Rating 4 - Poor. 3 out of 43 reviews
Rating 2 - Terrible. 0 out of 43 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a very nice location in Diani Beach. The beach is very clean and well maintained. There were activities every night. The rooms were large and clean with all amenities. Staff were excellent and the food (all inclusive) was superb. I would stay there again on my next visit.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You will have an amazing time!

Very relaxing, big spacious area and apartments, loads of food.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 4 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for vacation. However they need to have a variety of foods and drinks even if it's low season.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so very friendly and helpful!
Stayed 4 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

Wonderful staff and excellent facilities!
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It is a very beautiful and well thought resort. The access to the sister resort is an awesome and welcome change to the monotony of the resort.
Stayed 4 nights in Oct 2024
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
Customer service at the reception could be worked on. The staff seem to go good at everything on the computers but when dealing with people and concerns there’s a lack of skill.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers are lovely
Stayed 7 nights in Sep 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Basic but had a relaxing break

Probably would not go back but was ok. Needs better deco and more efficient bar staff.
Stayed 7 nights in Dec 2017
Verified review

6/10 Okay

Liked: Amenities
Disliked: Cleanliness
Value for money was not good. We paid a lot for whet we got.
Stayed 4 nights in Jul 2025
Verified review

4/10 Poor

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Way too many flying insects on, yes, on the food. Flies at the dessert stations...flies at the tables when eating. Hot tubs are accessible only when purchasing spa services. And the hot tubs were tiny, fits 2 only. I did not feel comfortable using the beach, too many unknowns approaching you. Insect, fruit flies in the rooms. Light switches are confusing.
Stayed 7 nights in Jul 2023
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what expected

Hotel was not what we expected. Over priced, more like 2 stars. Pools were old and dirty. Food was not good,very little options. Sunbeds were broken. Service was really slow,and mostly drinks that they served were not cold at all. Over all the hotel needs to be renovated. We had all inclusive (not a good option in this hotel). Our room balcony door has to be forced to open (old,did not work anymore). Good thing was our rooms bed and sheets,those were nice. I don't recommend to pay much for staying in this hotel. We also spend nights other hotels in Diani beach and those were more nicer and more value of the money.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Tout était parfait! De la chambre, spacieuse et confortable, au personnel accueillant et très souriant! Beaucoup d'activités proposées durant la journée, on peut aussi bien se divertir que se reposer! Côté nourriture, beaucoup de variété et de produits frais avec différents restaurants pour des moments plus intimistes! Sans oublier le SPA, un moment de détente exceptionnel! On y reviendra avec plaisir!
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great food and spa

Great food staff friendly. Some repairs need around property. The spa was one of the best I have gone to.
Stayed 4 nights in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying in Neptune. I booked a room at Neptune Village again however it was closed at this time due to covid. We stayed in a room in the “village” but all the facilities are closed. We used all the facilities in the “palm.” The first we arrived, all meals were ala Carte as there wasn’t many guests staying. On the second day and onwards, the meals were buffet. The rooms are spacious however it definitely needs an upgrade. We stayed in Room 8 which has the best view of the sea and the palm amenities. The staff was fast when replying to my queries and requests.
Stayed 3 nights in May 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Bisschen in die Jahre gekommen, aber top Anlage und der Strand.
Stayed 9 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Très beau cadre Rien à dire de négatif
Stayed 4 nights in Jun 2019
Verified review

8/10 Good

Liked: Staff & service

Fantastiskt läge

Rummen var rymliga och bekväma med bra plats även utomhus. Städningen kunde varit bättre. Servicen på personalen inom samtliga områden var mycket bra förutom receptionen som slarvade lite. Läget var perfekt precis vid stranden som var fantastisk. Wi-Fi fanns men var inte alltid så att man kom in på nätet. Sammanfattningsvis så håller hotellet 3,5 av 5 möjliga.
Stayed 17 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Nice place for a holiday, especially good for families with young children. The towels and bed sheets are worn out, shower has litttle pressure and the swimming pool closes at 6pm everyday for treatment - no wiggle room here. Its understandable for the safety of the children, but the adults miss out on hanging around the pool and bar pool till late. Overall, good place to stay
Stayed 3 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most beautiful experience in all my life ;-) GREAT!
Stayed 2 nights in Jun 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, and fairly good accomodation arrangements. The staff was awesome!
Stayed 2 nights in Nov 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay for couples, families, & groups

Neptune is a fantastic place to stay- easy to get to from ukunda or mombassa (longer drive). The hotel is right on the beach (though all the beach chairs are on the grass above the beach), and the beach is gorgeous and well maintained. Security is always around. There are multiple restaurants, bars, and even a snack bar, to ensure everyone's needs are satisfied. Activities organized during the day and at night for those that are interested, water sports, fitness.. The hotel staff is extremely kind and attentive. they will come ask if you need anything, even when laying on lounge chairs, and will provide support as needed. I got sick one day and most staff came to see me to ask how I was feeling, were attentive to food and drinks as I needed...incredible. Some even speak german, french and various other languages.. Any of the three neptune hotels on sight are great-and interconnected.
Stayed 2 nights in Jun 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

très bien situé

très bon accueil, personnel au top. Nourriture correcte, SPA très bien . La chambre est grande, bien équipée et accessible facilement