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Neptune Paradise Beach Resort & Spa

4.0 star property
Beachfront resort with outdoor tennis courts

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Photo gallery for Neptune Paradise Beach Resort & Spa

Outdoor pool, pool umbrellas, sun loungers
Property grounds
On the beach, white sand, beach umbrellas, beach towels
Bar (on property)
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • Bar
  • Breakfast included
  • Pool
  • 24/7 front desk
  • Spa

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room

In-room safe, desk, free cribs/infant beds, free WiFi

Superior Room

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Ceiling fan
Private bathroom
Hair dryer
  • Partial ocean view
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room, Oceanfront

In-room safe, desk, free cribs/infant beds, free WiFi

Superior Room, Oceanfront

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Ceiling fan
Private bathroom
Hair dryer
  • Partial ocean view
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room, Garden Area

In-room safe, desk, free cribs/infant beds, free WiFi

Superior Room, Garden Area

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Ceiling fan
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

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8.6 out of 10, Excellent, 75 reviews
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About the neighborhood

Map
Diani Beach Road, Diani Beach, Galu Kinondo, Diani Beach, 80400

What's nearby

  • Galu Kinondo Beach - 7 min walk - 0.4 miles
  • Diani Beach - 4 min drive - 3.0 miles
  • Kaya Kinondo Sacred Forest - 9 min drive - 2.8 miles
  • Tiwi Beach - 24 min drive - 12.3 miles
  • Chale Beach - 28 min drive - 7.4 miles

Getting around

  • Mombasa (MBA-Moi Intl.) - 93 min drive

Restaurants

  • ‪Havana Bar, Diani Beach - ‬8 min drive
  • ‪Nomad's Beach Bar And Restaurant - ‬6 min drive
  • ‪Coast Dishes - ‬11 min drive
  • ‪Kole Kole Restaurant - ‬4 min drive
  • ‪Tandoori - ‬5 min drive

About this property

Neptune Paradise Beach Resort & Spa

Upscale all-inclusive resort near Diani Beach
Consider a stay at Neptune Paradise Beach Resort & Spa and take advantage of a free breakfast buffet, 2 poolside bars, and a terrace. This resort is a great place to bask in the sun with a white sand beach, scuba diving, and snorkeling. Indulge in a massage, a body wrap, and a facial at 5enses Sea Spa, the onsite spa. At the 4 on-site restaurants, enjoy lunch, dinner, light fare, and international cuisine. Enjoy onsite activities like windsurfing, archery, and beach volleyball. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Tour/ticket assistance, smoke-free premises, and luggage storage
Room features
All 92 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • Balconies or patios, refrigerators, and free infant beds

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Languages

English, French, German, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Deck Restaurant
  • Jungle Restaurant
  • Olive Kitchen
  • Peponi

Things to do

  • 2 outdoor tennis courts
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Windsurfing

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot/mineral springs
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • No elevator

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Beach Resort Paradise
Neptune Paradise Beach
Neptune Paradise Beach Resort All Inclusive Ukunda
Neptune Paradise Beach Ukunda
Neptune Paradise Resort
Neptune Paradise & Spa Diani
Neptune Paradise Beach Resort Spa
Neptune Paradise Beach Resort & Spa Resort
Neptune Paradise Beach Resort & Spa Diani Beach
Neptune Paradise Beach Resort Spa All Inclusive
Neptune Paradise Beach Resort & Spa Resort Diani Beach

Frequently asked questions

Does Neptune Paradise Beach Resort & Spa have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Neptune Paradise Beach Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Neptune Paradise Beach Resort & Spa?

Self parking is free at this property.

What time is check-in at Neptune Paradise Beach Resort & Spa?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Neptune Paradise Beach Resort & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Neptune Paradise Beach Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Neptune Paradise Beach Resort & Spa?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions).

Where is Neptune Paradise Beach Resort & Spa located?

Nestled on the beach, this Galu Beach resort is within 3 mi (5 km) of Galu Kinondo Beach, Diani Beach, and Kaya Kinondo Sacred Forest. Chale Beach and Kongo Mosque are also within 9 mi (15 km).

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Neptune Paradise Beach Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 18 out of 40 reviews
Rating 8 - Good. 16 out of 40 reviews
Rating 6 - Okay. 3 out of 40 reviews
Rating 4 - Poor. 3 out of 40 reviews
Rating 2 - Terrible. 0 out of 40 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to go to, facilities and the staff were amazing, the beach was beautiful during the day and night, comfortable accommodation and food was in abundance and the drinks, all in all 5* from me
Stayed 7 nights in Jun 2024

10/10 Excellent

Trizah

Stayed 3 nights in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Ronny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradis på Neptune

Dette var igjen et fantastisk opphold. Servicen var upåklagelig, renholdet var likeså. Maten var også bra. Ikke så bra som tidligere opphold, men tipper at når hotellene generelt i Kenya slutter å blø på grunn av Coronaen så blir det nok samme standard som tidligere. Gleder meg allerede til å komme tilbake.
Stayed 6 nights in Oct 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beautiful looking. Clean pools. Friendly and welcoming staff. Amazing white sand beach. Aggressive monkeys. Appalling food hygiene - got ill on 2nd day. Left on 4th morning when I was well enough to travel. Hot food not actually hot. Orange juice watered down so it was a pale yellow colour. Flies everywhere in the food pavilion in and around the buffet. A lot of food not covered. Salads etc not kept in cool cabinet, just out in the open. Tablecloths filthy and not changed while we were there. Ridiculous pre booking required for pizzeria including ordering food 24 hours in advance.
Stayed 8 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 5 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 4 nights in Mar 2019

8/10 Good

Juha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Hana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neptune Paradise holidays

Stunning beach, great location, spacious and very clean room, nice and friendly staff, just perfect holidays. I also did 2 days Safari in Tsavo East and day trip to Mombasa town and Haller Park where you can feed giraffes.Marco Polo agency is just accross the road.
Stayed 6 nights in Aug 2018

8/10 Good

GREGOIRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon rapport qualité prix

Complexe sympa. Chambres moyennes mais bonne literie et au calme. Mention très bien à tout le staff restaurants et bars.
Stayed 10 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Diani beach is a gem

Amazing beach front ! white sands, clean and good food.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
The setting is amazing. The hotel, itself, is okay. The food needs improvement as do the quality of the included drinks. The rooms are average. The staff is wonderful. Overall, I would recommend this place, but it's definitely not a 4 star place.
Stayed 6 nights in Jul 2018

8/10 Good

Chris, Zürich, Schweiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All inclusive Hotel am weissen Sandstrand

Die Hotelanlage ist gepflegt und liegt an einem weissen, breiten Sandstrand. Der Service ist für afrikansiche Verhältnisse effizient und auch äusserst herzlich und zuvorkommend. Wir hatten All Inclusive gebucht und das Essen war abwechslungsreich. Es gab für jeden Geschmack immer etwas, frische Gemüse, Salate und verschiedene Fleischsorten. Wir haben uns sehr wohl gefühlt und kommen gerne wieder!
Stayed 7 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous all-inclusive resort on pristine beach

Wonderful! Looking forward to staying at Neptune again.
Stayed 2 nights in Feb 2018

10/10 Excellent

Rebecca, Milano

Liked: Staff & service, property conditions & facilities, room comfort

Sentirsi a casa

abbiamo passato 6 bellissimi giorni in questo resort.Dal primo minuto ci siamo sentite a casa e coccolate.il personale è molto gentile e disponibile e l'animazione è super.tutto il giorno ci sono un sacco di attività divertenti e gli animatori ci hanno coinvolte con estrema gentilezza e professionalità.ci siamo divertite da subito e per tutta la vacanza facendo sempre cose diverse.ogni sera c'è uno spettacolo diverso.la camera era spaziosa e comodissima.i diversi bar e ristoranti danno la possibilità di avere in ogni momento quello che si desidera.la spa offre molti trattamenti ed è pulita e in una posizione strategica.la spiaggia è facilmente accessibile e molto sicura,sempre controllata.grazie a Happy John,Daniel,Ronnie,MK,Alibaba,Ken,Andy,Moses e tutti gli altri per la bellissima vacanza.
Stayed 5 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Marina , Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax e armonia estetica sull'Oceano Indiano

Mio marito e io ci siamo trovati molto bene, una settimana a cavallo di Natale 2017. Eravamo stanchi e volevamo solo riposarci in un bel posto all inclusive tra la natura. Così è stato!
Stayed 7 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Marf, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome location and Excellent Service

I stayed at Neptune Paradise Hotel and Spa - I was very delighted with the service. The smiling and friendly staff made my stay at the hotel very pleasant. The range of activities available on site makes are fun and make the time fly by fast. I had a great time at the hotel and would definitely recommend it to all my friends and family. Thank you Staff of Neptune Hotel for making my holiday awesome.
Stayed 10 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

lilu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel with beautiful grounds.

It was a very nice stay. Easy to get around and lots to do. We enjoyed the food and the whole ambience. I would definitely recommend.
Stayed 4 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Winnie, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel!

Beautiful hotel with clean white sand beach. The staff is very helpful and amazing. Beautiful ambience. I'm definitely coming back!
Stayed 2 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Kanti

Liked: Staff & service
Stayed 4 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Empfehlenswert

Einziges Minus sind die nervigen Beach-Boys am Strand. Ansonsten eine wunderschöne Anlage mit tollem Service. Essen war nichts für Veganer und könnte auch ein bisschen abwechslungsreicher sein. Vor allem das Frühstück bot wenig Abwechslung. Wer jedoch Pancakes, Waffeln und Omelettes liebt, kommt hier auf seine Kosten.
Stayed 9 nights in May 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Poppa Jones, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Texan's in Paradise

We stayed in the garden area in two upstairs rooms. Very clean and was comfortable with outside balcony. Basically just used the place for sleeping. If we didnt have anything planned for the day we spent time at the large pool with swim up bar. Douglas is a great guy and he took care of us while we were there. When the pool closes at 6 PM, we just headed over to the main bar and Gerald was the man of the hour. The Resort had entertainment at 9 PM every night that we were there and was awesome. All of the Resort staff was great to us and restaurants were very impressive. Buffet style with all kinds things to try. The resort can make arrangements for fishing, snorkeling, scuba diving, etc.
This review was submitted before 2018 and has not been verified.

8/10 Good

Zak, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Grounds, excellent staff

The hotel was extremely welcoming and each staff member does their bit to make you feel welcome. The grounds are very pleasing and relaxing.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Karl, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fell well below my expectation

-Overall I would not come back here again, I was not impressed Staff: Most of the staff in the restaurant were not attentive and were very slow in processing orders. The staff at the cooking station were not friendly. On the other hand, the security guards along the beach area were talkative to the point they would not leave us alone which I found to be very annoying when I travel so far away to relax, rather then to be constantly distrubed Food Quality: The food quality was utterly disappointing to such an extent that I would not feed it to my pet. The food has absolutely no taste whatsoever and needs drastic improvement Checking time: the checking time took way too long, approx 45 minutes Room design: the rooms need to be renovated and updated. Toilet did not flush properly
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem in gula beach

The location , the food, the servers, the beach!! Everything is incredible! This place is a gem! I want to go back !!