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Neptune Palm Beach Boutique Resort & Spa All Inclusive

4.5 star property
Luxury hotel on the beach, with outdoor pool

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Photo gallery for Neptune Palm Beach Boutique Resort & Spa All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Meeting facility
Exterior
1 bedroom, desk, free cribs/infant beds, free WiFi
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Breakfast included
  • Pool
  • 24/7 front desk
  • Room service

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, Garden View

Flat-screen TV, table tennis

Deluxe Room, Garden View

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Ceiling fan
Hair dryer
  • 34 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room Ocean Front

Deluxe Room Ocean Front | 1 bedroom, desk, free cribs/infant beds, free WiFi

Deluxe Room Ocean Front

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Ceiling fan
Hair dryer
  • 34 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room Sea Side

Deluxe Room Sea Side | 1 bedroom, desk, free cribs/infant beds, free WiFi

Deluxe Room Sea Side

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Ceiling fan
Hair dryer
  • 34 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

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Exterior

Baobab Beach Resort & Spa

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8.4 out of 10, Very Good, 168 reviews
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About the neighborhood

Map
Diani Beach, Galu Kinondo, Diani Beach, 80400

What's nearby

  • Galu Kinondo Beach - 7 min walk - 0.4 miles
  • Diani Beach - 4 min drive - 3.0 miles
  • Kaya Kinondo Sacred Forest - 9 min drive - 2.8 miles
  • Tiwi Beach - 24 min drive - 12.3 miles
  • Chale Beach - 28 min drive - 7.4 miles

Getting around

  • Ukunda (UKA) - 23 min drive

Restaurants

  • ‪Havana Bar, Diani Beach - ‬8 min drive
  • ‪Nomad's Beach Bar And Restaurant - ‬6 min drive
  • ‪Coast Dishes - ‬11 min drive
  • ‪Kole Kole Restaurant - ‬4 min drive
  • ‪Tandoori - ‬5 min drive

About this property

Neptune Palm Beach Boutique Resort & Spa All Inclusive

Luxury all-inclusive hotel near Diani Beach
At Neptune Palm Beach Boutique Resort & Spa All Inclusive, you can look forward to a free breakfast buffet, a poolside bar, and a terrace. This hotel is a great place to bask in the sun with a white sand beach, sun loungers, and scuba diving. Treat yourself to a manicure/pedicure, a body scrub, or a facial at 5enses Sea Spa, the onsite spa. The on-site restaurant, Mnazi Restaurant, offers breakfast, lunch, and dinner. Enjoy onsite activities like snorkeling, archery, and windsurfing. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • A free shopping center shuttle, 2 outdoor tennis courts, and babysitting (surcharge)
  • Smoke-free premises, table tennis, and a billiards/pool table
Room features
All 60 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • Balconies or patios, refrigerators, and free infant beds

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Miniature golf
Tennis
Volleyball

Languages

English, French, German, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mnazi Restaurant
  • The Deck

Things to do

  • 2 outdoor tennis courts
  • Archery
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Table tennis
  • Windsurfing

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot/mineral springs
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • No elevator

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 2:00 PM
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • In-room safe fee: KES 195 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Neptune Palm Beach Boutique All Inclusive Ukunda
Neptune Palm Beach Boutique All Inclusive
Neptune Palm Beach Boutique Resort All Inclusive Ukunda
Neptune Palm Beach Boutique Ukunda
Neptune Palm & Inclusive Diani
Neptune Palm Beach Boutique Resort Spa All Inclusive
Neptune Palm Beach Boutique Resort & Spa All Inclusive Hotel

Frequently asked questions

Does Neptune Palm Beach Boutique Resort & Spa All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Neptune Palm Beach Boutique Resort & Spa All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

Self parking is free at this property.

What time is check-in at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

Check-out is at 2:00 PM.

Does Neptune Palm Beach Boutique Resort & Spa All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include windsurfing, snorkeling, mini golf, and more.

Where is Neptune Palm Beach Boutique Resort & Spa All Inclusive located?

Nestled on the beach, this Galu Beach hotel is 0.3 mi (0.5 km) from Galu Kinondo Beach and 2.3 mi (3.6 km) from Diani Beach. Kaya Kinondo Sacred Forest is 2.4 mi (3.8 km) away.

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Neptune Palm Beach Boutique Resort & Spa All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 12 out of 30 reviews
Rating 8 - Good. 12 out of 30 reviews
Rating 6 - Okay. 4 out of 30 reviews
Rating 4 - Poor. 0 out of 30 reviews
Rating 2 - Terrible. 2 out of 30 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities
Excellent!
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Hasina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

Grégoire

Liked: Cleanliness, staff & service, property conditions & facilities
Good : -environnement -nice staff -clean -nice rooms Bad : -Bed very very hard -Got really sick because of food
Stayed 6 nights in Jan 2021

2/10 Terrible

NELSON

Disliked: Staff & service, property conditions & facilities, room comfort

Péssimo Atendimento

Staff da recepcao totalmente despreparado, atendimento da recepção péssimo, chegada demorou mais de 30 min para ser atendido precisei de fazer impressões eles não tinham papel não trocam dinheiro não dão informações corretas um descaso com o cliente PÉSSIMO nota ZERO jAMAIS volto e farei questão de fazer marketing contra
Stayed 3 nights in Oct 2020

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great beach resort complex

We had a lovely stay at the Neptune Palm with our teenage son, we found the room comfortable with all amenities to be very good. A bit of modernisation would be good but it was clean, the shower was good and the staff were more than happy to help with any requests we had. The food standard & variety was excellent and we all enjoyed our meals. We would happily stay there again, but if we did we would take an iron with us as there are none available. The 2 main negative points were the flies in the daytime, particularly in the restaurants and the hawkers on the beach pestering you to buy their goods or services making it impossible to sunbathe on the beach!
Stayed 7 nights in Jun 2019

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018

10/10 Excellent

Carlos, España

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está a pie de playa. Las instalaciones son excelentes. Lo mejor la comida y la atención del personal, especialmente del grupo de animadores.
Stayed 6 nights in May 2018

6/10 Okay

Verified traveler

Liked: Staff & service
The hotel is OK, the location is great but a few things need sorting, the wifi could be better, it drops every couple of minutes, and the rooms could be cleaner and some of the facilities such as showers should be updated. I was pleasantly surprised by their food which is quite good for an all inclusive. The kitchen staff were all very lovely and friendly.
Stayed 4 nights in Apr 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

manuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

tutto ok

tutto ok.
Stayed 4 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Niels Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas på aber der stjæler smiler
Stayed 9 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neptune review

It's a great hotel. A little disappointed with the view out to the beach, which is what I had in mind.
Stayed 1 night in Jun 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Caroline , Dallas Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful quiet hotel on gorgeous Diani Beach

Pros: The staff was very welcoming. Facility is Well maintained. Would be a great place for honeymooners. Rooms are beautifully done. Their sister hotel next door had more kids at the pool so also family friendly. The food was great, mainly Kenyan inspired. Patrick at the main bar was a great guy with a good attitude. A short taxi ride to several nice clubs. Reasonably priced excursions nearby. Overall, very happy with the hotel. Cons: The shower water pressure was close to none, very low. Parts of shower and bathroom wall was dirty. There was a curio/shops next to hotel with overly aggressive sales people. If you are not a local or from Kenya, beware of them and the prices. If you get the all inclusive, be ready to get bottom of the line drinks. Anything else you pay extra which is pretty much standard in most all inclusive hotels around the world.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Gunnel

Liked: Room comfort

Lever inte upp till lyxprisnivån!

Mycket dyrt, inte prisvärt!
This review was submitted before 2018 and has not been verified.

6/10 Okay

Adèle , Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon hôtel

L'hôtel est très agréable. Le personnel est absolument adorable et surtout très courageux. Cependant, il y a plusieurs points négatifs à souligner : - L'hôtel est très loin de Mombasa et son aéroport, il faut compter en moyenne 2 heures pour y accéder. Il faudra donc prévoir un budget de 100€ AR pour l'aéroport. - Aucun transfert n'est prévu depuis l'aéroport vers l'hôtel et personne (que ce soit sur le site de l'hôtel ou Expédia) ne communique cette information. Vous devrez vous débrouiller seul. - Lors de mon séjour, l'hôtel ne prévoyait aucune excursion, encore une fois, vous devrez vous débrouiller seul si vous souhaitez faire un safari, visiter Mombasa ou faire autre chose. L'hôtel vous enverra vers une petite agence en dehors, Marco Polo (les excursions sont un peu chères et pas de très bonne qualité). Cet hôtel est parfait si vous souhaitez vous reposer près de la piscine.
This review was submitted before 2018 and has not been verified.

8/10 Good

ML, perigueux

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hotel tres sympathique et personnel parfait.

Personnel parfait, serviable et accueillant. Les chambre sont toutefois un peu petites et il manque d'équipement. Le complexe est tres grand mais il y a un manque d'organisation des activités pour l'extérieur. La nourriture etait tres bonne mais aurait pu etre un peu plus variée. La seule deception: es cocktails et boissons: manque de choix, cocktails pas super et avec alcool local et surtout dans des verres sans aucun charme!!
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Komfortables Hotel mit teilweisem Sanierungsbedarf

Die Hotelbungalows sind geschmackvoll gestaltet und liegen in einer eindrucksvollen Gartenanlage. Zudem verfügt das Hotel über eine ausgezeichnete Küche, weshalb es insgesamt als empfehlenswert einzustufen ist. Negativ sind die vielen Holzwürmer in der Holzbalkendecke, die bei ihrer nächtlichen Nagetätigkeit einen derartigen Lärm verursachen, dass man im Schlaf teilweise empfindlich gestört wird. Dem Hotel ist die Problematik bekannt; es müsste diesbezüglich dringend eine Sanierung durchgeführt werden.
This review was submitted before 2018 and has not been verified.

8/10 Good

Helge Vatnedalen, South coast Mombasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very friendly staff

A very good experience with friendly and service minded staff. Beautiful beaches and good security. Food was average and could be improved since this is a 4 star hotel. Overall good value for money
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Tyler, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful location, with excellent service, a beautiful beach on the doorstep and lovely facilities that capture the Swahili feel and provide all your comforts. Highly recommend
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Chad, Raleigh, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel Would Stay Again

We had a great stay at this resort. Food was great and the bartenders were extremely friendly.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Gonzalo, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia de ensueño

Me encantó la estancia en este hotel. Realmente son 3 hoteles juntos de la cadena, el Palm Beach (que para mi gusto es la habitación más bonita), el Paradise y el Village, puedes ir a a las zonas comunes de cualquiera de ellos, con lo cual es como un gran hotel con 3 piscinas y varios bares y restaurantes. Todo tiene mucho encanto.
This review was submitted before 2018 and has not been verified.

8/10 Good

Rob, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely spot; great staff

Excellent and pleasant staff; lovely pool; amazing beach. Only problem: aggressive hawkers on the beach; the weather was very muggy.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tout etait tres bien sauf le harcelement incessant sur la plage par les vendeurs à la sauvette en manque de touristes
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice All-Inclusive

We enjoyed our stay at Neptune. It was the slow season when we arrived (late June) and they only had their exclusive rooms open. After reading the reviews, I was under the impression that this would be a nicer area for a couple on their honeymoon. It was very nice and well kept. Staff was really nice and accommodating but there were groups of younger students staying above us and in the same part of the hotel. I was expecting this to be adults (couples) only based on the description. The food tasted fine but both my husband and I unfortunately got sick and decided to eat at other hotels during our stay (we are from the states so it definitely could have been sickness due to traveling and nothing to do with the actual food). I wish the beach was private as we were constantly harassed by the beach boys but that's common in all of Diani. The rooms were very clean and you can't beat the price we paid for an all-inclusive. Everyone who worked at Neptune was extremely kind and deserves recognition. The grounds keeper even provided us with fresh coconuts and flowers each morning. During our stay, each night, they left a basket of fruit and one night a bottle of wine since it was our honeymoon. I would recommend this place if you are looking for an all-inclusive!
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Reda, Birmingham, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is overrated, it's an average 3 star hotel at best, definitely not 4.5 stars!