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Neptune Beach Resort

4.0 star property
Beachside hotel to enjoy outdoor pool and white sand beach

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Photo gallery for Neptune Beach Resort

Outdoor pool, sun loungers
In-room safe, desk, free cribs/infant beds, free WiFi
Sports facility
Meeting facility
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • All inclusive
  • Pool
  • Room service
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite

In-room safe, desk, free cribs/infant beds, free WiFi

Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Ceiling fan
Separate bedroom
Private bathroom
  • 35 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

In-room safe, desk, free cribs/infant beds, free WiFi

Superior Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Ceiling fan
Separate bedroom
Private bathroom
  • 30 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room

In-room safe, desk, free cribs/infant beds, free WiFi

Standard Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Ceiling fan
Separate bedroom
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

Similar properties

Exterior

Sarova Whitesands Beach Resort & Spa

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
8.6 out of 10, Excellent, 266 reviews
Sarova Whitesands Beach Resort & Spa

About the neighborhood

Map
Bamburi Beach, Mombasa, 83125

What's nearby

  • Bamburi Beach - 9 min walk - 0.5 miles
  • Haller Park - 4 min drive - 2.2 miles
  • Nguuni Nature Sanctuary - 5 min drive - 2.7 miles
  • Mtwapa Mall - 6 min drive - 3.5 miles
  • Nyali Beach - 18 min drive - 4.8 miles

Getting around

  • Mombasa (MBA-Moi Intl.) - 44 min drive

Restaurants

  • ‪Kendas Arcade Hotel - ‬5 min drive
  • ‪Dublin Street - ‬7 min drive
  • ‪Severin Sea Lodge - ‬3 min walk
  • ‪Shots Bar and Bistro - ‬6 min drive
  • ‪Pirates Beach Resort - ‬4 min drive

About this property

Neptune Beach Resort

Upscale all-inclusive hotel near Bamburi Beach
At Neptune Beach Resort, you can look forward to a nightclub, a terrace, and a coffee shop/cafe. This hotel is a great place to bask in the sun with a white sand beach, snorkeling, and beach volleyball. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • Supervised childcare (surcharge), a 24-hour front desk, and an elevator
  • 1 meeting room, multilingual staff, and beach towels
Room features
All 78 rooms offer comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • Balconies, mini fridges, and free infant beds

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included

Land activities

Tennis
Volleyball

Languages

English, French, German, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Library
  • Nightclub
  • Outdoor pool
  • Snorkeling

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Neptune Beach Mombasa
Neptune Beach Resort
Neptune Beach Resort All Inclusive
Neptune Beach Resort All Inclusive Mombasa
Neptune Resort
Neptune Beach All Inclusive Mombasa
Neptune Beach Resort Mombasa
Neptune Beach Mombasa
Hotel Neptune Beach Resort Mombasa
Mombasa Neptune Beach Resort Hotel
Hotel Neptune Beach Resort
Neptune Beach Resort All Inclusive
Neptune Beach
Neptune Beach Resort Hotel
Neptune Beach Resort Mombasa
Neptune Beach Resort Hotel Mombasa

Frequently asked questions

Does Neptune Beach Resort have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Neptune Beach Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Neptune Beach Resort?

Self parking is free at this property.

What time is check-in at Neptune Beach Resort?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Neptune Beach Resort?

Check-out is at noon.

Are there all-inclusive benefits at Neptune Beach Resort?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, and more.

Where is Neptune Beach Resort located?

Nestled on the beach, this Mombasa hotel is within 3 mi (5 km) of Bamburi Beach, Leisure Golf Club, and Haller Park. Nguuni Nature Sanctuary and Rabai Museum are also within 3 mi (5 km).

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Neptune Beach Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 57 reviews
Rating 8 - Good. 26 out of 57 reviews
Rating 6 - Okay. 11 out of 57 reviews
Rating 4 - Poor. 3 out of 57 reviews
Rating 2 - Terrible. 3 out of 57 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bhima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel
Stayed 6 nights in Feb 2024

6/10 Okay

Audre

Liked: Cleanliness, staff & service
This property is nice, but the pool was small pool and the sun chairs had no umbrellas. It was shaded however you had to move your chair often due to the sun/shade depending on time of day. But overall, it was a good experience. Rooms were nice and clean but noisy hallways.
Stayed 2 nights in Aug 2024

4/10 Poor

Edward

Liked: Staff & service
Disliked: Cleanliness
The builder's started work at 5am in the morning making lot of noises, i had to live the hotel one day earlier because of early morning noise very bad
Stayed 14 nights in Nov 2024

10/10 Excellent

Bjarne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk oplevelse, meget venlige personale, og meget hjælpsomme, maden var i top, altid meget at vælge imellem, tak for opholdet, kommer helt sikkert igen
Stayed 11 nights in May 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant stay. The all inclusive package comes with free wine, beer, soda juice and snacks. Comes in handy when you have kids
Stayed 2 nights in Apr 2022

2/10 Terrible

Doctari

Liked: Cleanliness, amenities
Everyone wanted money. The evening DJ refused to play anything but brain washing Bass repetitive music just like brain washing. When I asked this to be changed for 2 nights I was told Hakna Mata. Which usually means No problem except for when there is a Problem. In frustration I left the hotel but was told that I could not as I owed about 20,000 KSH. 1000 had already been paid. I said put it on my credit card like a good hotel would do. They said No I must pay in cash. This in violation of multiple laws. So it is a beautiful location with wonderful staff and food and Services. I highly recommend the Hotel with the stipulation that in you want to be asked for extra money in violation of the Law and a place where you get what they want and not what you want... PLEASE Stay here. I won't.
Stayed 7 nights in Aug 2019

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neptune Beach

Enjoyable
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

My stay was okay. I am a solo female, black Tra

Stayed 2 nights in Aug 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip for rest and relaxation. Tough to enjoy the beach with people always trying to sell you stuff. But found the public beach which was a lot more fun and enjoyable.
Stayed 4 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Bill, Livingston, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Return Visit

Got a great welcome from all the staff. The hotel was very quiet - not many guests. Everything was as expected from previous visits. The food was excellent - sometimes plate service and sometimes buffet. The rooms were always cleaned well and towels were changed daily. The staff were always very helpful. The usual entertainment was on almost every night - acrobats, dancers.
Stayed 14 nights in May 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

4 star and all inclusive??????.

The hotel is clean.long beach full of hotels. Very poor service in all ways.food is ox liver 2times a week .you get the most cheapest wine on earth and only one brand. Non service minded workers,but very polite.un experienced bartenders.TOO EXPENSIVE HOTEL for what you get in return.spend your all inclusive somewhere else if you really want to enjoy.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Robert

Disliked: Room comfort

Just Averge

Most of the hotels along Bamburi Beach are rundown and this is no exception. The towels are old, stained and rough and there was really nothing to compliment the hotel about. However, this is East Africa and one has to remember that the corruption and civil strive has hit the tourism industry hard.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Roselyne

Liked: Cleanliness, staff & service, room comfort

Amazing

The stay was very nice and enjoyable
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Kibrom, Addis Ababa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel awesome staff amazing food and locatio

I was at this hotel for work purposes and I must say i was amazed by everything in this hotel, the staff are amazing and accommodated most of my request at all hours.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Rudiger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Rishad, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Never again
This review was submitted before 2018 and has not been verified.

8/10 Good

René Lundqvist, Jyderup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt .

Godt sted og god mad , det eneste minus er at sengen er ikke god og der er russere som kan være meget højt rystende.
This review was submitted before 2018 and has not been verified.

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really Enjoyed my stay there, Great Animation Team

Really Enjoyed my stay there, Great Animation Team who will keep you on your toes with activities of sorts, water sports, stretches .. etc and also some nightlife shows, the place was fun. Pools are nice, and the staff very friendly. Great variety of cuisine selections as well, for the 3 main meals.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Stefan, Nürnberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hier ist der Gast König.

Das Hotel ist wie wir finden einfach empfehlenswert. Die Zimmer sind schön und geräumig, alles funktionierte. Das Servicepersonal ist einsame spitze. Die Jungs und Mädels sind freundlich, zuvorkommend und geben ihr bestes um euch den Urlaub so schön wie möglich zu machen. Also ich kann das Neptune echt nur empfehlen. Preis/Leistung sehr gut!
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a great time there

The time i spent there is a life time memory i will cherish. the staff were friendly, services were excellent and the hotel was beautiful and relaxing
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel could use an update in terms of interior design. Bedroom was not great and wifi didn't work in the rooms. Food was hit or miss.
This review was submitted before 2018 and has not been verified.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great ocean front resort

The Neptune Beach Resort provided a great location for a peaceful and relaxing break. The hotel was clean and well maintained; similarly the rooms were clean and well maintained. My only issues with the room were that there was only one channel on the TV and the fact that a fee was charged for the in room safe. I choose the all inclusive option with respect to meals and drinks. I was not disappointed with the quality and variety of food and drinks available - Unlimited Tusker beer, locally brewed spirits and soda or tea and coffee. The resort had a nice big pool and fronted the ocean. Security was also good.
This review was submitted before 2018 and has not been verified.

6/10 Okay

SUZANNE

AVERAGE

Average hotel....service was good. Food was sort of monotonous although presented very well. Even though its "All inclusive" but the alcohol at the bar was all local drinks which you dont wanna risk. Cannot recommend it for young holiday makers....its clientele is quite old.