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Hotel Sapphire

3.5 star property
Guests relax by the outdoor pool or enjoy drinks on the sunny terrace at Hotel Sapphire, where the 24-hour front desk ensures needs are always met

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Photo gallery for Hotel Sapphire

Outdoor pool - Hotel Sapphire (Mombasa)
Spa - Hotel Sapphire (Mombasa)
Gym - Hotel Sapphire (Mombasa)
Restaurant - Hotel Sapphire (Mombasa)
Exterior - Hotel Sapphire (Mombasa)
Hotel Sapphire offers a sun-kissed terrace perfect for unwinding and an outdoor pool for a refreshing swim. The property provides practical amenities including WiFi and luggage storage. Travelers appreciate the well-maintained grounds and attentive service throughout their stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, free cribs/infant beds, rollaway beds

Superior Double Room

9.0 out of 10
Wonderful
(11 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, free cribs/infant beds, rollaway beds

Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Mombasa is home to Hotel Sapphire. Two Tusks and Leven House are local landmarks, and travelers looking to shop may want to visit City Mall and Mtwapa Mall. Mamba Village and Wild Waters are also worth visiting. Visit our Mombasa travel guide
Map
Mwembe Tayari Road, Mombasa

What's nearby

  • Mombasa, Kenya
    Fort Jesus
    3 min drive - 1.4 miles
  • Mombasa Island
    2 min walk - 0.1 miles
  • Sikh Temple
    2 min walk - 0.1 miles
  • Shree Cutch Satsang Swaminarayan Temple
    3 min walk - 0.2 miles
  • Two Tusks
    7 min walk - 0.4 miles

Getting around

  • Mombasa (MBA-Moi Intl.)
    21 min drive

Restaurants

  • Blue Room Restaurant and Ice Cream Parlour
    12 min walk
  • Pizza Inn-Haile Selassie
    9 min walk
  • Perfect Pizza, Digo Rd Mombasa
    11 min walk
  • Valencia Inn
    7 min walk
  • Lamyaz Caffe
    5 min walk

About this property

Hotel Sapphire

Property highlights
At Hotel Sapphire, you can look forward to a free roundtrip airport shuttle, a terrace, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a restaurant.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), smoke-free premises, and luggage storage
  • A 24-hour front desk, a front-desk safe, and meeting rooms
  • Guest reviews speak well of the overall condition
Room features
All 56 rooms include comforts such as air conditioning and separate sitting areas, in addition to perks like free WiFi and safes.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Balconies, separate sitting areas, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 for adults and USD 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 10 for adults and USD 10 for children
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Does Hotel Sapphire have a pool?

Yes, this property has an outdoor pool.

Is Hotel Sapphire pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Sapphire?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Sapphire?

Check-out is at 10 AM.

Does Hotel Sapphire provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Hotel Sapphire located?

Situated in Mombasa, this hotel is steps from Mombasa Island, Sikh Temple, and Shree Cutch Satsang Swaminarayan Temple. Two Tusks and Jain Temple are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Sapphire Reviews

8.8

Excellent

8.8

Cleanliness

8.0

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 53 out of 91 reviews
Rating 8 - Good. 24 out of 91 reviews
Rating 6 - Okay. 8 out of 91 reviews
Rating 4 - Poor. 2 out of 91 reviews
Rating 2 - Terrible. 4 out of 91 reviews

Reviews

Verified

10/10 Excellent

leonid

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, the bed was super comfortable, big shower with hot water, every day different activity at the bar and the most important -all the staff is super nice, attentive and friendly, especially Emily from the customer care. Will be glad to come back again in the future.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Getinet Abay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cooperative staff, comfortable room. A good bar and restaurant.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Margaret

Liked: Cleanliness
Wonderful service and staff
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Domenyk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a solid hotel in the middle of Mombasa Island, this one is a good choice and I’m glad I picked it. (If you’re looking for absolute peace and quiet, you probably shouldn’t be looking in the middle of town.) Staff were all very friendly and overly-helpful. The restaurant had entertainment both nights I was there. If you’re coming in on the SGR train, and transferring to the local train, this hotel is right near the train station in the middle of town (note: the SGR does not go to the middle of town - you have to transfer at the SGR terminus to the local train). Food was good, room worked well, hot water could take a few minutes in the shower. Be prepared for prayer calls in the early morning from nearby mosques (you can hear them pretty much everywhere in town) - if you’re not prepared for them, it can be a little bit of a shocking wake up. Bed was comfortable and sheets were clean - some of the pillows were really flat, others were decent. Towels were huge and soft! Overall, would I stay here again if in Mombasa? Yes.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Javeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel

Outstanding value with top-notch service. Food was good and the rooms were very clean
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Frazier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for visitors. The staff is warm and the service was above average. Everyone is so helpful and kind.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.
Stayed 7 nights in Apr 2025
Verified

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to sray in Mombasa. All of the staff were wonderful and very helpful.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic service, very reasonable price.

Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Hans Evan Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded me to a suite, free of charge. Great experience, beautiful nice people. I will be back!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Laura-

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 2 nights. We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk. Would stay here again.
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

DARRAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Ricky

Liked: Cleanliness, staff & service

Not bad but nothing to write home about

It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel General

Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.
Stayed 4 nights in Feb 2025
Verified

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Danielle

Liked: Cleanliness
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
Stayed 1 night in May 2025
Verified

6/10 Okay

Colin

Liked: Cleanliness
Disliked: Staff & service

Disappointed. This hotel could be so good.

After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu. The room was well appointed and comfortable. We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice place to stay! We will definitely stay there on our next trip to Mombassa … a big thank you to the staff for the great service!
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Anders

Liked: Cleanliness
Very good 3* hotel which could pass as a 4*
Stayed 2 nights in Dec 2025