Paquetes Vacacionales Incluyen Hotel y Vuelo a Milan

Todo muy bonito, instalaciones, habitación, alberca, los alrededores. Lo único que no me gustó fue el restaurante donde desayunamos. Muy mal servicio y la comida deja mucho que desear! Las chicas amables pero eran solo dos y no se daban abasto a pesar de que era poca gente!

PRIMERO NOS DIERON UNA HABITACION QUE NO ESTABA ARREGLADA,, NO ENTRARON A REALIZAR EL HOUSE KIPING DESPUES DEL ULTIMO HUESPED. EL OLOR DEL HOTEL ESTA TERRIBLE, EL LOBBY SUCIO Y CON COSAS TIRADAS. LA ALFOMBRA DE LOS PASILLOS ESTA TERRIBLEMENTE SUCIA. LA ATENCION DE LA RECEPCIONISTA NEFASTA, CON MALA CARA. NOS DEJARON UNAS CAJAS DE REGALO PORQUE IBAMOS A UNA BODA Y NO NOS LAS DIERON A NUESTRA LLEGADA. YA QUE NOS ASIGNARON OTRO CUATRO ESTUVO MEJOR,, PERO PUEDO CONCLUIR QUE LA LIMPIEZA Y EL OLOR DEL HOTEL DEJA MUCHO QUE DESEAR. NO REGRESARIA

This was a disappointing stay. The property and houses are beautiful and the staff is lovely. The location is wonderful. However, the carpet in the executive king suite was disgusting. The carpet was stained in multiple places throughout the room. Not just a few stains here and there, but large areas of multiple stains. When I inquired, I was told the carpet would be replaced in the future when the property was renovated. The carpet is completely unacceptable for a property of this calibur and should be replaced immediately. Additionally, during my 4 night 5 day stay, the houses on both sides were under renovation, with construction starting at 8am and continuing all day. I had intended on working in the room on one of the days and was not able to do so due to the construction noise. The renovations were not disclosed prior to the stay.