I really wanted to love this hotel because the property is beautiful and just steps from the beach. Unfortunately, my stay was overshadowed by repeated service and maintenance issues.
I booked an upper-floor room but was initially given a ground-floor room. Only after pointing out my reservation did I wait about 20 minutes for the correct room. Even then, it wasn’t fully set up, and housekeeping had to return multiple times with missing amenities.
The biggest issue was the lack of hot water. I was repeatedly told it would be fixed “tomorrow,” but despite multiple complaints, I never had hot water in the mornings for my entire stay.
The Wi-Fi was also unacceptable. It was slow on day one and only worked in the restaurant. When I mentioned this, I was told to use the restaurant whenever I needed Wi-Fi which isn’t practical. From day two onwards, there was effectively no Wi-Fi at all, leaving me unable to stay in touch with family when communication mattered.
I also had a window that wouldn’t close properly. Every issue required staff to first verify it before attempting a fix, which delayed resolutions. Noise around the pool late at night also made it difficult to sleep.
What disappointed me most wasn’t that problems happened, it’s that they were never properly resolved, and there was no acknowledgment of the repeated inconveniences.
This hotel has so much potential. The location is fantastic, but the customer service and maintenance need significant improvement.