Ratings based on 1,271 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 21, 2024 on Expedia
The property was beautiful and well maintained, I was kinda disappointed that the pool was not open as we brought a child and he wanted to swim.
Comment from Hotel Management
Mar 28, 2024 by HotelMgmt, Hotel Management
Thank you for your feedback, April. It's delightful to hear that you found the property beautiful and well-maintained. However, it's understood that the closure of the pool was a disappointment, especially for your child. We're continually working to ensure all our facilities are available and enjoyable for our guests. Your experience is valuable to us, and we hope to welcome you back in the future, where you can fully enjoy all the amenities we have to offer.
by A verified traveler
Posted Mar 21, 2024 on Expedia
Very nice hotel and staff
Comment from Hotel Management
Mar 21, 2024 by Andy Thelot, Hotel Management
Thank you so much for choosing the Hilton Miami Downtown and for taking the time to write us about your experience with us. We do hope to see you back soon.
by A verified traveler
Posted Mar 21, 2024 on Expedia
Super nice
Comment from Hotel Management
Mar 21, 2024 by HotelMgmt , Hotel Management
It's fantastic to hear you had a fantastic stay with us at Hilton Miami Downtown, Barbara! We're always striving to make sure our guests have a wonderful time, and knowing we've succeeded with you is truly rewarding. Hopefully, you can return soon for another perfect hospitality experience!
by A verified traveler
Posted Mar 18, 2024 on Expedia
Great time there, Thank youn
Comment from Hotel Management
Mar 19, 2024 by HotelMgmt, Hotel Management
It was a pleasure having you here, Yves! Thank you for being our guest and sharing your terrific four-star review. We hope to see you again soon!
by A verified traveler
Posted Mar 17, 2024 on Expedia
I felt the staff were great - from front desk, bell hop to the cleaning ladies. Everyone was helpful and friendly. Our room could have done with its carpets being updated but the rest of the room was good. Very busy hotel given proximity to the Port of Miami yet this is what makes it convenient for cruise travellers. I would stay at the Hilton Miami again.
Comment from Hotel Management
Mar 18, 2024 by HotelMgmt, Hotel Management
Thank you, Allison, for your kind words about our staff and the convenience of our location for cruise travelers! We're glad you felt so warmly welcomed, and we appreciate your insights about the carpet. It will be our pleasure to welcome you back for your future trips!
by A verified traveler
Posted Mar 16, 2024 on Expedia
Hotel was very clean. Bar was on point. Pool was broken, which we did not find out about until we arrived, and had been broken for several days. Dining prices were high and your choices were not that many. $71 for breakfast? Staff was hit or miss. Note: Hotel did issue us a $50 dining card for the pool inconvenience only after we found out several other guests were offered and received the same during their check in. We did have to ask for it.
Comment from Hotel Management
Mar 18, 2024 by HotelMgmt, Hotel Management
Amanda, thank you for taking the time to review your recent stay. We're glad you appreciated the cleanliness of our hotel and the service offered at our bar. However, we apologize for the unexpected pool closure and for any disappointment with your dining experience. We understand your concerns and are grateful we could offer some compensation for the inconvenience. We're committed to making improvements and hope you'll consider returning for a stay that meets all your expectations.
by A verified traveler
Posted Mar 15, 2024 on Expedia
The pool was closed, the carpet in the room and bathroom floors were dirty, in general, the cleanliness was not up to Hilton standards. Staff were excellent and very helpful. Dinning options were above average.
Comment from Hotel Management
Mar 18, 2024 by HotelMgmt, Hotel Management
Thank you for your feedback, Brynn. While we're glad our excellent service and delicious dining options impressed you, we're truly disheartened to hear about the cleanliness concerns that marred your visit. Please know that we will be addressing your comments with our housekeeping team to ensure better attention to detail in the future. We also sincerely apologize for the temporary pool closure and any disappointment this caused. We'd be grateful for another chance to welcome you and restore your confidence in us.
by A verified traveler
Posted Mar 14, 2024 on Expedia
The hotel is in a clean area with many places to walk to. The view is exceptional. The room was clean. The staff was friendly and helpful.
Comment from Hotel Management
Mar 15, 2024 by HotelMgmt , Hotel Management
Joel, it's such a pleasure to hear from you about your recent stay with us at Hilton Miami Downtown! We're thrilled that you appreciated our spotless surroundings and the easy access to nearby attractions. Knowing that the view from our hotel caught your eye truly warms our hearts. We're equally happy to learn that your room met your expectations for cleanliness and that our team's friendliness and helpfulness stood out to you. Our team genuinely cares about making each guest's experience special, and it sounds like we managed to do just that for you. We can't wait to welcome you back and make your next visit even more memorable.
by A verified traveler
Posted Mar 12, 2024 on Expedia
Nice clean facility. Very helpfull and friendy associates.
Comment from Hotel Management
Mar 13, 2024 by HotelMgmt, Hotel Management
David, it's great to hear you appreciated the cleanliness of our property and the attentive service provided by our team. We aim to make every stay memorable and look forward to seeing you again!
by A verified traveler
Posted Mar 11, 2024 on Expedia
Love it
Comment from Hotel Management
Mar 12, 2024 by Hotelmgmt, Hotel Management
What a terrific review, Brooke! We are honored to receive your perfect rating and rave remarks about your experience with us at Hilton Miami Downtown. All of us hope you will be back soon!