Hersha Hospitality en Miami

“Having booked and prepaid this hotel 5 months in advance of our trip, we arrived after 17 hours of travel and with two children in our party. We arrived and were immediately surprised to see that there was no actual reception but a small desk in the corner of the lobby. We waited for more than 20 minutes to be attended as there was only one person attending the customers and at the time he was arguing with another guest who had arrived a few minutes before us and was being told they had no room...