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The Sterling Condesa

Property class: 4

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Photo gallery for The Sterling Condesa

A modern building with a wooden floor, large glass doors, and black metal railings. - The Sterling Condesa (Mexico City)
A modern kitchen with a dining area, wooden cabinets, a built-in oven, and a large window with a view of greenery. - The Sterling Condesa (Mexico City)
A staircase with black steps leading up to a landing, surrounded by a stone wall and a planter with various plants. - The Sterling Condesa (Mexico City)
A modern living room with a dining area, a sofa, and a TV. - The Sterling Condesa (Mexico City)
A modern hotel room with a large bed, a sofa, a coffee table, and a view of the outdoors. - The Sterling Condesa (Mexico City)
Close to World Trade Center Mexico City, The Sterling Condesa provides amenities like free continental breakfast and a health club. Guests can connect to free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

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Room options

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Showing 3 of 3 rooms

View all photos for Deluxe Loft

A modern bedroom with a large bed, bedside tables, a desk, and a dining area.

Deluxe Loft

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room

A modern hotel room with a large bed, a sofa, two ottomans, and a coffee table. There are two framed artworks on the wall and a window with curtains.

Deluxe Double Room

10.0 out of 10
Exceptional
(5 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room

A modern hotel room with a large bed, a sofa, a coffee table, and a view of the outdoors.

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Miguel Hidalgo, a neighborhood in Mexico City, The Sterling Condesa is in the entertainment district. Paseo de la Reforma and Reforma 222 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Chapultepec Park and Alameda Central. Check out an event or a game at Auditorio Nacional, and consider making time for Palacio de Bellas Artes, a top attraction not to be missed. Visit our Mexico City travel guide
Map
14 C. Agrarismo, Mexico City, CDMX, 11800

What's nearby

  • A statue of an angel with wings on a rooftop.
    Avenida Insurgentes
    2 min walk - 0.1 miles
  • A cityscape with a prominent blue skyscraper and surrounding buildings.
    World Trade Center Mexico City
    15 min walk - 0.8 miles
  • Blackberry Auditorium
    5 min walk - 0.3 miles
  • Mexico Park
    10 min walk - 0.6 miles
  • Spain Park
    15 min walk - 0.8 miles

Getting around

  • Chilpancingo Station
    6 min walk
  • Mexico City Fortuna Station
    11 min drive
  • Benito Juarez International Airport (MEX)
    24 min drive

Restaurants

  • Restaurante Bar Montejo
    1 min walk
  • Casa Snoopy
    2 min walk
  • Tierra Garat
    2 min walk
  • La Cebolla Morada
    2 min walk
  • T-K bron y algo mas
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:30 AM to noon

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • No elevator
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Free bottled water
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 6:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 9:00 PM to 8:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 6:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does The Sterling Condesa have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–6:00 PM.

Is The Sterling Condesa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Sterling Condesa?

Check-in start time: 4:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Sterling Condesa?

Check-out is at 11:30 AM.

Where is The Sterling Condesa located?

Located in Miguel Hidalgo, this hotel is within 1 mi (2 km) of Avenida Insurgentes and World Trade Center Mexico City. Paseo de la Reforma and Angel of Independence Monument are also within 3 mi (5 km). Chilpancingo Station is 6 minutes by foot and Patriotism Station is 11 minutes.

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Reviews

The Sterling Condesa Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.2

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 39 out of 49 reviews
Rating 8 - Good. 6 out of 49 reviews
Rating 6 - Okay. 1 out of 49 reviews
Rating 4 - Poor. 2 out of 49 reviews
Rating 2 - Terrible. 1 out of 49 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, check in was super easy and accessible
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had everything I needed to make small meals in the evening. The location was central to the walkable Condesa area. The apartment buildings were quiet and secure. The staff was very friendly.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big units with comfortable beds! Location is great too. Had a little trouble with our door locks and communication with staff is quite tricky and spotty. There's not always staff around to help. Luckily, we had a lovely neighbour who helped us! Apartment is great otherwise.
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were extremely well kept and the staff was absolutely amazing and extremely helpful! I would definitely stay here again and I highly recommend!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great responsive admins that will help with anything needed. Some of the best design and artwork I have seen in a while in a temp stay, it stood out. Easy access and nice location.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Studio is modern and cozy, perfectly located and the staff was super friendly and incredibly accommodating. Will definitely stay here again, 10/10
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
We loved staying here. The staff was amazing. Rosa and Angeles were so accommodating and helpful. Our room was clean and spacious. We will definitely stay here again.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying here. Staff was friendly and attentive, the room is spacious and clean. Comfy bed. Blackout curtains. Access to an outdoor hot tub and washer/dryer. All around great place!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As described and shown in pictures. My stay was comfortable. The room was spacious and clean. The area felt safe with a lot of restaurants that were walking distance. Their amenities were great! I would highly recommend and would be staying here again.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my family for about a week. We booked multiple rooms and everyone had a great experience. The property is new, clean, and well decorated with elegant furniture. It has all the appliances you need and even a laundry room downstairs. The location is also very good in the heart of Condesa. The self check-in process is smooth and they keep in touch on WhatsApp for any inquiries throughout your stay. I would definitely come back here if I'm in Mexico City again!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb accomodation. Great location - for me. Big, airy, clean rooms with fantastic bed and bedding. No street noise at all. I slept superbly until 5am each morning when the guest upstairs thought dragging a chair across a tiled floor would be sociable! Not the Sterling's fault of course, just inconsiderate guest. Tiny pool/Jacuzzi but probably all you need. Big sun terrace with seating and recliners. Excellent coffee and snack shops along the road. Lounge room upstairs is large and bright and airy.
Stayed 5 nights in Apr 2026
Verified review

4/10 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The place itself was beautiful and very clean but getting in contact with the staff was entry impossible. I messaged them about the wifi not working 3 separate times and got an automated email with no resolution. Also, the night before we checked out they finally decided to drop off the key (we had been manually inputting the code). The worst part is they left it on the door handle WHILE WE WERE GONE. We got home around 9pm from our excursion. Anybody could have made their way into the room and stolen our belongings/passports/cash. Makes no sense why they would leave the key out in the open like that especially the night BEFORE we checked out. We were having a hard time figuring out how to use the key fob and the door wouldnt open with the code we had been using the whole time. In a panic, I had tried calling the number provided for assistance and they were all either disconnected or just hung up. Thankfully our neighbor had going the same trauma and showed us how it use it. The place was nice and centrally located but wouldnt stay again because of the poor management.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great apartment, small gym but least it has one and a good jacuzzi which doubles up to a little pool on the roof. Also has bits for breakfast on roof too. Would stay here again for sure.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel Located on a quiet street but literally around the corner from restaurants, pharmacy and so much more. The room was large and well-furnished. The bed was comfortable. The bathroom was also very comfortable to use. We loved the rooftop terrace for the continental breakfast. I would DEFINITELY stay here again.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well-located place. Checking in was a little confusing as there was a delay on receiving instructions but I think this is an issue with Expedia’s messaging system. The amenities are fine but the hours to use the jacuzzi are not realistic. Better to book for long-term stays I suppose. Also there was no working internet our entire stay which would have been good to know in advance.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time, will definitely come back.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, highly recommend.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and patient with my beginner spanish. I love how clean and large the rooms are. The rates are also very reasonable.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only realized the last day my window opened lol! I loved my time at the Sterling Condessa
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything exceeded expectations
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
We found a gem! New building and it was very clean.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is new so they are still learning a few kinks. There was no security/ front desk person when we arrived and the door was locked. The BNB had not send me the check in codes until late check in day so it was a bit uncomfortable waiting arrived for someone else to open. Other than that service was great, clean, quiet, and spacious.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location was on point, close enough to the good spots without the noise of the party side of the city. The room was clean and beautiful. The staff was very attentive and answered to my concerns very quickly, great communication! I only wished that the bathroom had shampoo and conditioner like every other Airbnb I had stayed. The amenities were great, however the pool was a bit dirty so I didn’t want to use it. Overall it was a great experience and I do recommend this place! :)
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super clean and came with some good amenities. Although we did not use the kitchenette, we did appreciate it being available. The Wi-Fi was good. It was really great being able to set and control the mini split for air conditioning. Location was central so it was a sort Uber ride to lots of good areas. One complaint is that there was only a front desk person present about 10% of the time. I had a delivery that I could not receive because I was late to return to the hotel and there was no staff present to receive it. I'm sure it could have been arranged to have staff present if I contacted a hotel representative via phone, but that is an inconvenience I would prefer not to try to plan and coordinate. Aside from the lack of actual staff present onsite, there are no complaints whatsoever.
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
Would not recommend if you value safety, comfort, or a responsive host. The walls are incredibly thin, you can hear everything from the hallway and neighboring rooms. Our AC didn’t work, and despite reporting it, no one ever came to fix it. The bigger issue, was safety. There’s no security, and the front desk leaves at 6pm. Around 2am, we were woken up by loud banging and furniture moving. What made it worse was that we hadn’t seen any other guests in the building, so we genuinely didn’t know where it was coming from. We tried contacting management but got no response, which only added to the concern. We felt unsafe and barely slept. In the morning, the building manager, Rosa, finally responded. We explained everything and even shared a video of the noise continuing at 8am. Instead of looking into it, she dismissed our concerns and told us to leave, simply because we mentioned we had considered calling the police out of concern for our safety when no one responded overnight. She then escalated things by threatening to call the police on us, rather than trying to understand or resolve the situation. We missed a tour reso, and had to move hotels. We ended up staying elsewhere, which was actually cheaper and significantly better (ULIV, for those wondering). The refund process has also been frustrating and poorly handled. Rosa’s lack of responsiveness, rude behavior and basic concern for guest safety is alarming. Instead of working with us, we felt dismissed and blamed.
Stayed 4 nights in Apr 2026