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Sheraton Mexico City Santa Fe

Property class: 4.5

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Consider a stay at Sheraton Mexico City Santa Fe and take advantage of a grocery/convenience store, a terrace, and shopping on site. For some rest and relaxation, visit the sauna. The on-site restaurant, Cardon, offers breakfast, lunch, and dinner. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as a garden and a playground.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available

Room options

About the neighborhood

Located in Mexico City, Sheraton Mexico City Santa Fe is in the business district. Paseo de la Reforma and Antara Polanco are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Chapultepec Park and Alameda Central. Looking to enjoy an event or a game? See what's going on at Estadio Azteca or Autódromo Hermanos Rodríguez. Visit our Mexico City travel guide
Map
Calle Guillermo González Camarena # 200, Mexico City, 01210

What's nearby

  • A cityscape with modern high-rise buildings, a green park area, and a complex road network.
    Parque La Mexicana
    19 min walk - 1.0 mile
  • Samara Shops
    3 min walk - 0.2 miles
  • Expo Santa Fe Mexico
    10 min walk - 0.6 miles
  • Tecnologico de Monterrey - Santa Fe
    15 min walk - 0.8 miles
  • Santa Fe Center Mall
    15 min walk - 0.8 miles

Getting around

  • Santa Fé Station
    15 min walk
  • Mexico City Buenavista Station
    17 min drive
  • Benito Juarez International Airport (MEX)
    44 min drive

Restaurants

  • Los Cócteles de Virreyes
    2 min walk
  • Giornale
    1 min walk
  • El Cielo Bar Hotel Hilton
    8 min walk
  • Quattro
    6 min walk
  • Sushi Itto
    1 min walk

Similar properties

A spacious lobby with a high ceiling, a large vertical garden, and a modern staircase.
DoubleTree by Hilton Hotel Mexico City Santa Fe
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  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
8.6 out of 10, Excellent, 1,002 reviews
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Self parking on site (USD 5 per night)
  • Valet parking on site (USD 7 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cardon
  • Cardon Bar

Things to do

  • Gym
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room sofa bed
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Business center
  • Computer station
  • Conference center (12,396 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • Ballroom
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 47-inch LED TV with satellite premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 9 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 per person
  • Fee for in-room wireless internet: USD 15 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15 per 24-hour period (rates may vary)
  • Self parking fee: USD 5 per night
  • Valet parking fee: USD 7 per night
  • Pet fee: USD 50 per pet, per stay plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Sheraton Mexico City Santa Fe pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 9 lbs per pet. There's a fee of USD 50 per pet, per stay. A cleaning fee of USD 50 also applies. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 5 per night. Valet parking is available for USD 7 per night.

What time is check-in at Sheraton Mexico City Santa Fe?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Mexico City Santa Fe?

Check-out is at noon.

Where is Sheraton Mexico City Santa Fe located?

Located in Santa Fe, this luxury hotel is within 1 mi (2 km) of Samara Shops, Expo Santa Fe Mexico, and Santa Fe Center Mall. Ciudad de los Ninos and Tecnologico de Monterrey - Santa Fe are also within 1 mi (2 km). Santa Fé Station is 15 minutes by foot.

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Reviews

Sheraton Mexico City Santa Fe Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 182 out of 278 reviews
Rating 8 - Good. 72 out of 278 reviews
Rating 6 - Okay. 14 out of 278 reviews
Rating 4 - Poor. 5 out of 278 reviews
Rating 2 - Terrible. 5 out of 278 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
La comida saludable, la atención
Stayed 2 nights in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien siempre en este hotel, el cuarto es muy amplio y muy cómodo para ir con dos niños. La atención es muy buena, pero sobre todo Victor tiene un gran espíritu de servicio y excelencia con todos siempre.
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great hotel
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El cuarto muy cómodo y el personal del hotel muy amable y servicial
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y atención. Los cuartos muy amplios, cómodos y limpios.
Stayed 5 nights in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch 👍, just fox AC pls!

This hotel is fantastic. Ample very complete gym. And currently they are hosting Orange theory sessions on site too. (Note this is temporary as the orange gym site nearby is closed) but hope they keep it even as a reduce option. But as stated they Sheraton gym is very complete, just no classes pr coaching. Rooms are ample, clean, modern, great size tv and very comfortable firm bed. My problem was the AC never cooled the room. I opted to have it off as it was cooler that way. Front desk assured they would check AC in room 614. The walk in shower is spotless, ample and with great water pressure. Toiletries is what brings up this hotel. A disposable razor is already there. Great restaurant, currently with limited menu. Also a great lounge bar once covid guidelines allow opening. A coffee place, pharmacy and other restaurants are a very short walk from the hotel. Common areas with water features are very well kept and relaxing. And then comes the value for your money, which is the reason of my rating. I loved my time here ( once the AC gets fixed, this hotel will be flawless) ❤
Ample room with sofa
Great bed and good size tv
Ample shower
View
Stayed 2 nights in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opcion, muy amplios los cuantos
Stayed 1 night in Apr 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid Stay

Amazing staff, great service, and all around nice experience.
Stayed 3 nights in Apr 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno!
Stayed 1 night in Apr 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención del personal
Stayed 1 night in Apr 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Aceptable

Estuvo bien, personal amable. Las clases se gym a las 06:00 am con.musica a todo volumen no es agradable. Definitivamente el.hotel necesita se remidelado.
Stayed 4 nights in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente en lo general y con muy buen trato de su personal Muy recomendable
Stayed 3 nights in Mar 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno!

Cómodo, habitación amplia, servicio excelente.
Stayed 1 night in Feb 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lindo hotel, con personal muy dedicado y atentos. La habitación que me fue asignada – 801 – tenía una vista panorámica impresionante! La tina de hidromasaje también es muy relajante. El sistema de aire acondicionado funcionaba muy bien y además las ventanas tienen una pequeña apertura en su parte inferior que permite la circulación de aire, algo que se aprecia mucho en tempos de pandemia. Sobre servicios, es difícil calificarlos porque esta misma pandemia ha impedido que el hotel pudiera presentarme la totalidad de lo que ofrecen. Directamente no tienen alberca, pero mismo que tuvieran no seria posible utilizarla por impedimento de ley en el momento. Solo haría algunas observaciones respecto a mi estancia – en las noches veía flashes de luz desde la calle hacia mi habitación – de hecho, a todo el hotel – y creo que era la vigilancia del edificio enfrente – pero es algo molesto. La SmartTV se conecta correctamente al teléfono, pero existen restricciones de uso. Por ejemplo, no podía escuchar música al menos que la tele estuviera forzosamente en una pantalla fija de la tele. Lo mismo ocurre con streaming, que está limitado a Netflix y YouTube, excluyendo otras opciones de servicios que uno podria tener (como Disney ). Tras 2 días de estancia, las opciones de entretenimiento disponibles se volvieron algo aburridas. De cualquier forma, un muy buen hotel, seguramente. Muy recomendable!
Stayed 2 nights in Feb 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene un jardín bonito, muy propio para que las mascotas caminen
Stayed 1 night in Dec 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is pretty safe, lots of good restaurants. Rooms are clean
Stayed 3 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located Safe and beautiful area walking distance of most restaurants
Stayed 1 night in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena habitacion, incluia desayuno pero falta mejorar el sabor , en cuanto a la javitacion muy buena habitacion y amabilidad del hotel
Stayed 2 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Pague el servicio de valer parking. Y no hice uso de él. Pero el resto de los servicios estuvo excelente.
Stayed 1 night in Nov 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno

El hotel muy bien. Solo no me aceptaran el desayuno incluido en la reserva.
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención personalizada es excelente . Tienen todos los protocolos de sanitizacion muy bien establecidos por lo que te brinda seguridad . Lo recomiendo micho
Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción

Excelente servicio y atención
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next facility, clean and staff was friendly. Nothing especially different from other Sheratons.
Stayed 7 nights in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is remodeling the dining area. Breakfast was ok not many choices.
Stayed 4 nights in Feb 2020
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Its OK, but comparing the price, I will recommend Royal Solaris which I stayed a few days ago.
Stayed 1 night in Feb 2020