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Pandora House

Property class: 3

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Photo gallery for Pandora House

A modern kitchen with a central island, stainless steel appliances, and a view of the outdoors through large windows. - Pandora House (Mexico City)
A modern bedroom with a large bed, a desk, and a view of the outdoors. - Pandora House (Mexico City)
A modern living room with a leather sofa, wooden coffee table, and a blue chair. There is a kitchen area in the background with wooden cabinets and a dining table. - Pandora House (Mexico City)
A balcony with a metal railing overlooking a garden and a bed with a wooden headboard. - Pandora House (Mexico City)
A modern kitchen with wooden cabinetry, a marble countertop, and a built-in microwave. - Pandora House (Mexico City)
Located close to Angel of Independence Monument and Palacio de Bellas Artes, Pandora House provides a bar and a restaurant. Stay connected with free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Free WiFi
  • 24/7 front desk
  • Bar
  • Room service

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

A compact hotel room with a bed, bedside table, and a small kitchenette.

Standard Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

A modern hotel room with a large bed, wooden flooring, a dining area, and a view of greenery outside.

Deluxe Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Apartment

A balcony with a metal railing overlooking a cityscape, a bed with a wooden nightstand, and a wall-mounted lamp.

Superior Apartment

  • 115 sq m
  • 4 bedrooms
  • Sleeps 8
  • 2 Queen Beds and 2 King Beds

View all photos for Studio

A compact hotel room with a bed, bedside table, and a small kitchenette.

Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Deluxe King

A modern hotel room with a wooden floor, a bed, a desk, a chair, a kitchen area with a microwave and a coffee maker, and a large window with a view of trees.

Studio Deluxe King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Apartment

A balcony with a view of a cityscape, including tall buildings and greenery.

Presidential Apartment

  • City view
  • 4 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 King Bed

About the neighborhood

Located in Reforma, a neighborhood in Mexico City, Pandora House is in the entertainment district. Notable landmarks in the area include Paseo de la Reforma and Angel of Independence Monument, and travelers wishing to experience a bit of culture can try Palacio de Bellas Artes. Looking to enjoy an event or a game? See what's going on at Mexico City Arena or Autódromo Hermanos Rodríguez. Visit our Mexico City travel guide
View more Apartments in Mexico City
Map
35 Nápoles Juárez, Mexico City, CDMX, 06600

What's nearby

  • A statue of an angel with wings on a rooftop.
    Avenida Insurgentes
    2 min walk - 0.1 miles
  • A city street with a monument, tall buildings, and trees.
    Paseo de la Reforma
    5 min walk - 0.3 miles
  • A monument with a golden figure, surrounded by modern buildings and purple flowering trees.
    Angel of Independence Monument
    14 min walk - 0.8 miles
  • A historic tower with a dome, surrounded by a plaza and modern buildings.
    Monument to the Revolution
    15 min walk - 0.8 miles
  • Reforma 222
    3 min walk - 0.2 miles

Getting around

  • Mexico City Buenavista Station
    7 min drive
  • Cuauhtemoc Station
    10 min walk
  • Benito Juarez International Airport (MEX)
    10 min drive

Restaurants

  • Pandora Rooftop
    1 min walk
  • Petit Roquefort
    1 min walk
  • Los Pastorcitos de Sirloin
    1 min walk
  • Pizzalianni's
    2 min walk
  • Tosco
    1 min walk

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Kitchenette

  • Electric kettle
  • Microwave
  • Mini-fridge
  • Paper towels
  • Tea bags/instant coffee
  • Toaster

Dining

  • A bar/lounge
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bed sheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shared bathroom
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (37 inch wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free bottled water
  • Iron/ironing board
  • Safe

Location highlights

  • In a shopping district
  • In the entertainment district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 43 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Return the keys

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Is Pandora House pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Pandora House?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pandora House?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Pandora House located?

Located in Reforma, this apartment building is within a 15-minute walk of Paseo de la Reforma and Angel of Independence Monument. Palacio de Bellas Artes and Zócalo are also within 3 mi (5 km). Cuauhtemoc Station is 10 minutes by foot and Insurgentes Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Pandora House Reviews

8.0

Very Good

8.4

Cleanliness

5.4

Amenities

6.4

Property conditions & facilities
Rating 10 - Excellent. 30 out of 63 reviews
Rating 8 - Good. 15 out of 63 reviews
Rating 6 - Okay. 9 out of 63 reviews
Rating 4 - Poor. 2 out of 63 reviews
Rating 2 - Terrible. 7 out of 63 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very clean and nice rooms and everyone was really friendly.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Sweet staff and perfect area to be in
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
awesome place location was great 24 hours toco right outside safe at night clean area over all 10000/10 i will be going this hotel soon in aug again
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice rooms, perfect location, food stands right outside over all amazing!!!
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great hotel in an amazing part of the city. Very well priced for what you get. Amazing restaurants/ bars on the bottom floor and rooftop. Expensive food - but the quality was good.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Hotel Pandora is a very well-maintained hotel with lots of beautiful details and great potential. The rooftop is a real highlight: beautifully designed and perfect for relaxing or enjoying a drink, with the convenience of simply taking the elevator back to your room. The restaurant next door, which is also part of the hotel, is equally well-designed, comfortable, and a great place for breakfast, lunch, or dinner. The room was nicely decorated and comfortable enough, with a clean bathroom, hot water, a good bed, a small balcony, and even a kitchen, which we didn’t use but was a nice extra to have. The bathroom layout could be improved slightly, but overall, the room was quite good. The main downside is the lack of air conditioning. I stayed during winter, when temperatures were around 16–20°C (61–68°F), and the room still felt uncomfortably warm at certain times of the day. The hotel provided a fan, but I honestly don’t think this is enough for a property with such a beautiful design and infrastructure. I had already read reviews mentioning this issue before booking and assumed it might be exaggerated, but unfortunately, I experienced it myself. I can only imagine how uncomfortable the rooms might get during the summer. Aside from this significant drawback, everything else was very good. With air conditioning, this hotel could be an outstanding place to stay.
Stayed 6 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Nestled in the heart of Mexico City, Pandora House is a vibrant gem that promises an unforgettable experience. Its Art Deco design exudes elegance, while the breathtaking rooftop offers a stunning view of the cityscape. The property boasts two exquisite restaurants, each offering a culinary delight. The friendly and knowledgeable staff ensures that every guest feels welcome and well-cared for. Beyond the hotel, Pandora House is surrounded by a plethora of attractions, including charming coffee shops, delectable restaurants, convenient public transport options, and an array of activities to explore and discover.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Really good for a solo traveller - plenty of room with a Studio apartment. Staff very friendly and helpful. Able to walk around with ease. Free breakfast (9am) at Tosco was tasty, but plenty of cafés (Cafe Nin)and Taquerias (Tacos La Chula) nearby if you want something earlier. Some of the rooms don't have windows that look outside, but only into the inner atrium, so be aware. Fan provided, but air conditioning would have been a handy addition.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Check-in, communication
The room itself was a little dingy but all normal wear and tear. Getting ready for
Stayed 7 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Staff was extremely nice and very quick to respond to any questions I had
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Love it
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Had such a great stay at Pandora House! The property is absolutely beautiful with so much character and a gorgeous design. The location was perfect for exploring Mexico City, and the staff was friendly and helpful throughout our stay. The rooftop and Tosco restaurant had an amazing vibe and was the perfect spot to relax after a day of exploring. The rooms were clean, comfortable, and beautifully decorated. Would definitely recommend staying here for a stylish and memorable CDMX experience!
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
No hot water. No iron. Not enough towels.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Staff are nice
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
If you need staff make sure you go in person not thought expidia text app. Ex extra towels shampoo ect
Stayed 4 nights in Jul 2026
Verified review

4/10 Poor

Liked: Check-in
Disliked: Listing accuracy
Unfortunately, my stay was disappointing, and I don’t believe this property offers good value for the price. First, there was no air conditioning whatsoever. While I understand that some properties in Mexico may not have central AC, many at least provide wall-mounted units. This property had none. Instead, there was an old, dusty fan that seemed to circulate dust throughout the room, making it uncomfortable. There was also loud construction noise during my stay, which made it difficult to relax and enjoy the property. The biggest disappointment, however, was the lack of follow-through from the staff. My shower drain became clogged, and I reported it to the receptionist, but nobody ever came to inspect or fix the issue. We also requested additional towels, which were never delivered. The staff would acknowledge our concerns and requests, but nothing was actually done to address them. This was particularly frustrating because these were basic requests that should have been handled promptly. Overall, between the lack of AC, dusty fan, construction noise, maintenance issues, and unresponsive service, I don’t feel the property justified its price. There are definitely improvements needed in both maintenance and customer service. I would have a difficult time recommending this property based on my experience.
Stayed 4 nights in Nov 2026
Verified review

4/10 Poor

Liked: Communication
Disliked: Cleanliness, check-in
The room was not ready to enter when we arrived, even being after the check in time. Stuff was very helpful, acting fast and giving us alternative physical key, as the digital system they have was not ready. We did not try bar or restaurant.
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
I was very disappointed with my stay. The biggest issue was that there was no air conditioning, which made the room extremely uncomfortable. Despite staying there, housekeeping was never provided, so we had to manage without fresh towels or a cleaned room. The front desk staff was rude and unhelpful, making an already frustrating experience even worse. Customer service was lacking from start to finish. Also, this property is advertised as a hotel, but it is really operated more like an Airbnb than a traditional hotel. If you’re expecting hotel amenities and service, you’ll likely be disappointed. I would not stay here again and cannot recommend this property based on my experience.
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Disliked: Amenities
The rooftop bar was closed both nights unfortunately.
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
They never sent me check in information and I had to stay elsewhere
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
only one chair in the room for 2 people. The room was not cleaned the whole time we stayed there, no change of towels (they are very strict on 2 per room and no more) etc. otherwise clean, comfortable bed, and we felt very safe. With fan on, traffic noise was muted. Overall not worth the price. A friend stayed at the Barcelo a few blocks away for 9 nights for the same price we paid for 4. Lesson learned.
Stayed 4 nights in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely horrible experience. I booked a room there and arrived before Noon. I came back to check-in at 3:00pm and they said there were no rooms available. The receptionist was incredibly rude, and stated, "It's not our fault. In addition, I'm visiting from out of the country and have never been to Mexico before. Moreover, they still charged be for the room. Poor customer experience and I would not recommend to anyone.
Stayed 4 nights in Nov 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I had a terrible stay, there were no pillowscases, the bathroom was dirty, there was no iron and I Did not sleep on Saturday night because some other guests were fighting and everithing could be heard, there was too much noise outside and the room was very small. I will never stay there again, I not will recommend it this place. When I went to check out, it took 10 minutes because there was no one and the inside door couldn't be opened. Ohh did I forget, there was no towel to dry my hands in the bathroom and kitchen. TERRIBLE EXPERIENCE, and I don't want to hear anything about you.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
El hotel esta en una excelente ubicación a 2 cuadras de paseo de la reforma a 2 cuadras de la colonia roma, lleno de cafes, restaurantes, en la esquina esta un seven, a 1 cuadra una farmacia. La habitación es de buen tamaño, cama cómoda, sabanas limpias, baño limpio, regadera tipo cascada con buena presión y agua caliente. No tiene clima (no hacia falta) pero te proporcionan dos venitaldores de piso y un calentador.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Increíble estancia , habitaciones muy bien la pasamos bien y estuvimos en muy buena ubicación
Stayed 1 night in Aug 2026