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Novotel Mexico City Toreo

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Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace - Novotel Mexico City Toreo (Naucalpan)
Suite, 1 King Bed (Master) | Minibar, in-room safe, desk, laptop workspace - Novotel Mexico City Toreo (Naucalpan)
Superior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace - Novotel Mexico City Toreo (Naucalpan)
Exterior - Novotel Mexico City Toreo (Naucalpan)
Exterior - Novotel Mexico City Toreo (Naucalpan)
Luxury
4.0 star property
9.0

Wonderful

Contemporary comfort near Toreo Parque

Friendly staff provide attentive 24-hour service at this modern, quiet retreat near Campo Militar. Spacious rooms with comfortable beds ensure restful sleep. Three on-site restaurants serve delicious cuisine, with an incredible breakfast selection including almond milk.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(21 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master) | Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Master)

  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Naucalpan is home to Novotel Mexico City Toreo . Toreo Parque Central and Plaza Satelite Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Chapultepec Park. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Autódromo Hermanos Rodríguez. Visit our Naucalpan travel guide
Map
Av Primero De Mayo 120, Torre 2, San Andres Atoto, Naucalpan, MEX, 53500

What's nearby

  • Los Remedios National Park
    Los Remedios National Park
    3 min drive - 1.7 miles
  • The Angel of Independence in Mexico City
    Angel of Independence Monument
    16 min drive - 5.6 miles
  • Museo Tlatilca
    1 min drive - 1.2 miles
  • Toreo Parque Central
    2 min drive - 1.0 mile
  • Bicentennial Park
    5 min drive - 1.4 miles

Getting around

  • Cuarto Caminos Station
    4 min drive
  • Mexico City Fortuna Station
    9 min drive
  • Benito Juarez International Airport (MEX)
    35 min drive

Restaurants

  • Cielito Querido Café
    3 min walk
  • Casa Nava
    5 min walk
  • Heliana
    1 min walk
  • Tacos de Adelina o Wences
    10 min walk
  • La Quesadilla
    10 min walk

About this property

Novotel Mexico City Toreo

Upscale hotel near Toreo Parque Central
Located close to Centro Citibanamex Convention Center and Plaza Satelite Shopping Center, Novotel Mexico City Toreo provides a business center and 3 restaurants. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Luggage storage, smoke-free premises, and an elevator
  • Coworking spaces, a water dispenser, and 5 meeting rooms
Room features
All 168 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 50-inch plasma TVs with cable channels
  • Wardrobes/closets, heating, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered valet parking on site (MXN 150 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 370 per person
  • 3 restaurants

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 215 square feet of conference space
  • 5 meeting rooms
  • Business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Hardwood flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1160 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 370 per person
  • Airport shuttle fee: MXN 490.00 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 490.00 (up to 5 years old)
  • Covered valet parking fee: MXN 150 per night (in/out privileges)
  • Pet fee: MXN 1160 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel Mexico City Toreo
Novotel Mexico City Toreo Hotel
Novotel Mexico City Toreo Naucalpan
Novotel Mexico City Toreo Hotel Naucalpan
Novotel Mexico City Toreo (Opening July 2021)
Novotel Mexico City Toreo (Opening June 2020)
Novotel Mexico City Toreo (Opening March 2021)
Novotel Mexico City Toreo (Opening August 2021)
Novotel Mexico City Toreo (Opening November 2020)

Frequently asked questions

Is Novotel Mexico City Toreo pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of MXN 1160 per pet, per night. Service animals are exempt from fees.

How much is parking?

Valet parking is available for MXN 150 per night.

What time is check-in at Novotel Mexico City Toreo ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Novotel Mexico City Toreo ?

Check-out is at 1:00 PM.

Does Novotel Mexico City Toreo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 490.00 per vehicle applies.

Where is Novotel Mexico City Toreo located?

Situated in Naucalpan, this hotel is 1.1 mi (1.8 km) from Toreo Parque Central and 2.2 mi (3.6 km) from Centro Citibanamex Convention Center. Plaza Satelite Shopping Center and Chapultepec Park are also within 6 mi (10 km). Cuarto Caminos Station is 21 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Mexico City Toreo Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Amenities

8.8

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 429 out of 616 reviews
Rating 8 - Good. 105 out of 616 reviews
Rating 6 - Okay. 32 out of 616 reviews
Rating 4 - Poor. 13 out of 616 reviews
Rating 2 - Terrible. 37 out of 616 reviews

Reviews

Verified

10/10 Excellent

Karla D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staffs and clean room. Definitely recommend and helped me with my boyfriend birthday surprise.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here, we are at the top floor & the views were amazing! Everything is great except for 1, we asked the receptionist to book us a shuttle to go to the airport, she said the amount is 190 Mexican for the ride but when we paid the driver he said that it was 550 Mexican, he then called the hotel receptionist & I spoke to her & she said she made a mistake!?! ☹️ Just booked an UBer to go to the airport its about 200 Mexican.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Novotel for a 3 day business trip, main reason was location (close to Banamex Expo Center). Room was good, didnt like the fact that my room didnt have a good.view and was kind of dark. Basic amenities, great breakfast and good service.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Yo Han

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, very good staff, great amenities.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Brigitte

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Big, clean, spacious rooms.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

juliana

Liked: Cleanliness, amenities, property conditions & facilities
New, clean and services are great! Restaurant is Great The staff is amazingly helpful Transport and additional tours Are the Best - Sandy made hour stay feel safe and very confortable
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and the rooms were very clean; daily housekeeping. It was a great knowing I would be coming to a clean room at the end of the day.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, luxury amenities and comfortable rooms
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is good to move between Edo. de México and CDMX
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel little noisy due to construction next door
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast check out, nice and clean.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities

Mostly good, a couple glitches

The hotel is beautiful, but it is a little misleading to call it an airport hotel since it is 1.5 hours from the airport. The dinner was excellent. The breakfast could have been excellent because it had all of the right things and was very attractive, however EVERYTHING, (eggs, sausage, and pancake pancakes) was cold, including the coffee. They did manage to get me 2 cups of hot coffee from behind the bar, but cold coffee is a non-starter.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property and facilities, restaurants, etc. the only bummer was that there was nothing else around and you had to get an Uber which could take forever b/c of traffic. But, otherwise, I LOVED it. Would absolutely stay again and plan outings accordingly.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. Clean, modern, quiet, and professional. I’m not sure what the other negative reviews are about… yes it’s not in city center but how is that the fault of the hotel? Did you not look at a map before you booked?
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Sakhy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a decent stay at this hotel, which offered a convenient 24-hour front desk and room service. This was especially helpful since I arrived on a late flight. However, the food quality was below average and overpriced. One major drawback is the hotel's location. There are no restaurants or amenities nearby, making it necessary to rely on taxis or ride-hailing services like Uber. While this isn't a huge issue, the traffic in the area can be terrible, leading to lengthy travel times and increased costs. Overall, if you plan to stay here, be sure to plan your outings carefully to avoid getting caught in traffic. Despite its limitations, the hotel provides a comfortable place to rest, especially for those arriving late at night.
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

TONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice in the area

Very nice, clean, and safe hotel. 3 day trip with my wife to visit family. Staff spoke english (if you need it) and they were very polite. I thought the shower was a terrible design. It left the bathroom floor wet. The exhaust vent in the bathroom was weak also. Room was very spacious and had plenty of furniture. Everything else was comparable to a 3 or 4 star hotel. Side note...there were no wash cloths provided. There were bath towels and a hand towel. My first visit to Mexico, so I'm not sure if its normal to not have wash cloths, but they provided shower gel with no wash cloth.
Stayed 2 nights in Oct 2023
Verified

4/10 Poor

German

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The quality for sure decreased since last year. The customer service in the restaurant is beyond terrible, there are a couple of young servers that highlight and do an amazing job, unfortunately the other ones are just awful, grumpy and rude, seems like it is a “must have” to be able to work there. They make you feel that you are getting food for free. TERRIBLE
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel was very nice and modern, the staff were amazing, the room was super nice clean and very spacious !!!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Salma L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property said they served vegan food and didn’t . Everyone was kind . Especially ulisses the valley and his brother . No one was mean or moody .
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Camille

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Felipe

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No TV signal for 3 straight days… just unbelievable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Miguel

Great we loved it
Stayed 1 night in Sep 2025