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Novotel Mexico City Toreo

4.0 star property
Hotel with 3 restaurants, near Toreo Parque Central

Choose dates to view prices

Photo gallery for Novotel Mexico City Toreo

Superior Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk
Superior Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk
Suite, 1 King Bed (Master) | 1 bedroom, minibar, in-room safe, desk
Superior Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk
Exterior
Novotel Mexico City Toreo, in the city center, offers a contemporary retreat with three restaurants and coworking areas. Enjoy amenities like in-room WiFi, luggage storage, water dispensers, and tour assistance, all near Plaza Satelite Shopping Center.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking available
  • Housekeeping
  • Breakfast available
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Rainfall showerhead
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Rainfall showerhead
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | 1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Rainfall showerhead
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Superior Suite, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Rainfall showerhead
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master) | 1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed (Master)

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Rainfall showerhead
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Av Primero De Mayo 120, Torre 2, San Andres Atoto, Naucalpan, MEX, 53500

What's nearby

  • Toreo Parque Central - 1 min drive - 1.0 mile
  • Centro Citibanamex Convention Center - 4 min drive - 2.4 miles
  • Plaza Satelite Shopping Center - 6 min drive - 4.0 miles
  • Auditorio Nacional - 7 min drive - 4.5 miles
  • Angel of Independence Monument - 15 min drive - 6.6 miles

Getting around

  • Cuarto Caminos Station - 3 min drive
  • Mexico City Buenavista Station - 22 min drive
  • Benito Juarez International Airport (MEX) - 36 min drive

Restaurants

  • ‪Cielito Querido Café - ‬1 min walk
  • ‪Pollo Feliz - ‬7 min walk
  • ‪Casa Nava - ‬7 min walk
  • ‪Mariscos El Apá - ‬6 min walk
  • ‪Carnitas Camacho - ‬7 min walk

About this property

Novotel Mexico City Toreo

Upscale hotel near Toreo Parque Central
Located close to Centro Citibanamex Convention Center and Plaza Satelite Shopping Center, Novotel Mexico City Toreo provides a business center and 3 restaurants. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • A water dispenser, a 24-hour front desk, and a front-desk safe
  • A banquet hall, 5 meeting rooms, and tour/ticket assistance
Room features
All 168 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 50-inch plasma TVs with cable channels
  • Heating, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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View from property

Courtyard Mexico City Toreo

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 375 reviews
Courtyard Mexico City Toreo

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered valet parking on site (MXN 130 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 350 per person
  • 3 restaurants

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 215 square feet of conference space
  • 5 meeting rooms
  • Business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 per person
  • Airport shuttle fee: MXN 490.00 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 490.00 (up to 5 years old)
  • Covered valet parking fee: MXN 130 per night (in/out privileges)
  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel Mexico City Toreo
Novotel Mexico City Toreo Hotel
Novotel Mexico City Toreo Naucalpan
Novotel Mexico City Toreo Hotel Naucalpan
Novotel Mexico City Toreo (Opening July 2021)
Novotel Mexico City Toreo (Opening June 2020)
Novotel Mexico City Toreo (Opening March 2021)
Novotel Mexico City Toreo (Opening August 2021)
Novotel Mexico City Toreo (Opening November 2020)

Frequently asked questions

Is Novotel Mexico City Toreo pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of MXN 350 per pet, per night. Service animals are exempt from fees.

How much is parking at Novotel Mexico City Toreo ?

Valet parking is available for MXN 130 per night.

What time is check-in at Novotel Mexico City Toreo ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Novotel Mexico City Toreo ?

Check-out is at 1:00 PM.

Does Novotel Mexico City Toreo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 490.00 per vehicle applies.

Where is Novotel Mexico City Toreo located?

Situated in Naucalpan, this hotel is 1.1 mi (1.7 km) from Toreo Parque Central and 2.2 mi (3.6 km) from Centro Citibanamex Convention Center. Chapultepec Park and Plaza Satelite Shopping Center are also within 6 mi (10 km). Cuarto Caminos Station is 24 minutes by foot.

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Novotel Mexico City Toreo Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 339 out of 505 reviews
Rating 8 - Good. 90 out of 505 reviews
Rating 6 - Okay. 29 out of 505 reviews
Rating 4 - Poor. 11 out of 505 reviews
Rating 2 - Terrible. 36 out of 505 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto
Stayed 1 night in Oct 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 4 nights in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and the rooms were very clean; daily housekeeping. It was a great knowing I would be coming to a clean room at the end of the day.
Stayed 5 nights in Jun 2025

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same you see, same you enjoy
Stayed 2 nights in Jul 2025

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
S
Stayed 1 night in Aug 2025

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is good to move between Edo. de México and CDMX
Stayed 2 nights in Apr 2025

8/10 Good

Alberto

Liked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ruperto Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is beautiful just that traf
Stayed 5 nights in Oct 2024

10/10 Excellent

Arq Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bonito
Stayed 1 night in May 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel little noisy due to construction next door
Stayed 3 nights in Aug 2024

10/10 Excellent

BOHYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good to stay

I really enjoyed to stay one week at this hotel. Staffs were very kind and convenient store is just near by hotel.
Stayed 6 nights in Apr 2023

10/10 Excellent

Charlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. I'm so glad I picked this hotel for my stay with my husband.
Stayed 3 nights in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lots of SMOKING at the hotel restaurant patio

Despite no smoking signs in the restaurant patio area, I witnessed lots of smoking in the nonsmoking areas in the hotel restaurant patio. I personally endured SECOND-HAND SMOKE. Even waiting for an Uber at the tower entrance was an awful experience.
Stayed 1 night in Oct 2023

10/10 Excellent

ALFREDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I Was Yelled At

Need I say more... I was yelled at by senior staff .. I was hoping they would improve .. but ... it was a disappointment ..
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room 30° Celsius or 86° Fahrenheit

AC had chronic issues - either it did not work or was insufficient for the size of the room. This is poor planning in terms of basic guest comfort.
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Near an unsafe area - nowhere to walk.

The hotel is near an area considered in the top 5 list of the most dangerous areas in Mexico – Naucalpan (Google it – you don’t have to take my words \ text for it). The hotel itself is on a main road and not within a neighborhood, but if you want to step out of the premises your only choice is to Uber to a safe area such as Condesa, Roma or Polanco. Ubering back at night felt unsafe as I passed through seemingly dangerous streets.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smell of Smoke in the Hallway

I often smelled smoke in the hallway. It appears that the hotel lacks the needed controls to ensure that there is no smoking on premise. As non smoker I am more sensitive to the smell and this impacted my guest experience in a negative way.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smell of Smoke in the Hallways

Several times there was a smell of cigarette smoke that came out of the hallways. It appears the smoke detectors do not work well. I could not find - at least in my room a no smoking sign.
Stayed 1 night in Jul 2023

10/10 Excellent

TONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice in the area

Very nice, clean, and safe hotel. 3 day trip with my wife to visit family. Staff spoke english (if you need it) and they were very polite. I thought the shower was a terrible design. It left the bathroom floor wet. The exhaust vent in the bathroom was weak also. Room was very spacious and had plenty of furniture. Everything else was comparable to a 3 or 4 star hotel. Side note...there were no wash cloths provided. There were bath towels and a hand towel. My first visit to Mexico, so I'm not sure if its normal to not have wash cloths, but they provided shower gel with no wash cloth.
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

LOST CLOTHES druing stay!!!

LOST CLOTHES druing stay, I am pretty sure it is stolen by someone in the hotel, maybe the housekeeper. I booked 5 nights and put all my clothes on the sofa, but when i packing on the last day, one shirt is lost! I saw it on first night, but it is gone later! I travelled in more than 30 countries and many hotels, this is the first time i ever last stuff in hotel, it should never happen as hotel, especially a chain hotel as NOVOTEL. SO DISAPPOINTED about this and I really upset. I reported to hotel , but they said they will check for hours with no feedback, they just said they donot know! no solution! The housekeeping must have problem, one day i came back, one half bottle water in my room but not mine! the other day, they took the used towel away but didnot place new one! Amd last day my shirt missing! Other aspects are ok, but housekeeping must have problem, so disappointed about lost stuff and with no solution!
Stayed 5 nights in Aug 2023

10/10 Excellent

Hesly francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Oct 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio ,
Stayed 1 night in Oct 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Sep 2025

8/10 Good

Ichin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shopping nearby
Stayed 3 nights in Sep 2025

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