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Novotel Mexico City Toreo

4.0 star property
Eco-certified hotel with 3 restaurants and a 24-hour front desk

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Photo gallery for Novotel Mexico City Toreo

Superior Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk
Superior Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk
Suite, 1 King Bed (Master) | 1 bedroom, minibar, in-room safe, desk
Superior Suite, 1 King Bed | Bathroom | Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Pet friendly
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Superior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Master)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed (Master)

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Av Primero De Mayo 120, Torre 2, San Andres Atoto, Naucalpan, MEX, 53500

What's nearby

  • Toreo Parque Central - 1 min drive - 1.0 mile
  • Centro Citibanamex Convention Center - 3 min drive - 2.4 miles
  • Plaza Satelite Shopping Center - 4 min drive - 3.6 miles
  • Auditorio Nacional - 5 min drive - 4.0 miles
  • Angel of Independence Monument - 7 min drive - 5.6 miles

Getting around

  • Cuarto Caminos Station - 3 min drive
  • Mexico City Buenavista Station - 22 min drive
  • Benito Juarez International Airport (MEX) - 36 min drive

Restaurants

  • ‪Café Etrusca Dist Naucalpan - ‬8 min walk
  • ‪Cielito Querido Café - ‬2 min walk
  • ‪Super Tortas Calientes los Güeros - ‬2 min walk
  • ‪Pollo Feliz - ‬7 min walk
  • ‪Heliana - ‬2 min walk

About this property

Novotel Mexico City Toreo

Upscale eco-certified hotel near Toreo Parque Central
Located close to Centro Citibanamex Convention Center and Plaza Satelite Shopping Center, Novotel Mexico City Toreo provides a business center and 3 restaurants. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Coworking spaces, 5 meeting rooms, and a 24-hour front desk
  • An elevator, smoke-free premises, and luggage storage
Room features
All 168 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 50-inch plasma TVs with cable channels
  • Heating, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered valet parking on site (MXN 130 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 350 per person
  • 3 restaurants

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 215 square feet of conference space
  • 5 meeting rooms
  • Business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 per person
  • Airport shuttle fee: MXN 490.00 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 490.00 (up to 5 years old)
  • Covered valet parking fee: MXN 130 per night (in/out privileges)
  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel Mexico City Toreo
Novotel Mexico City Toreo Hotel
Novotel Mexico City Toreo Naucalpan
Novotel Mexico City Toreo Hotel Naucalpan
Novotel Mexico City Toreo (Opening July 2021)
Novotel Mexico City Toreo (Opening June 2020)
Novotel Mexico City Toreo (Opening March 2021)
Novotel Mexico City Toreo (Opening August 2021)
Novotel Mexico City Toreo (Opening November 2020)

Frequently asked questions

Is Novotel Mexico City Toreo pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of MXN 350 per pet, per night. Service animals are exempt from fees.

How much is parking at Novotel Mexico City Toreo ?

Valet parking is available for MXN 130 per night.

What time is check-in at Novotel Mexico City Toreo ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Novotel Mexico City Toreo ?

Check-out is at 1:00 PM.

Does Novotel Mexico City Toreo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 490.00 per vehicle applies.

Where is Novotel Mexico City Toreo located?

Situated in Naucalpan, this eco-certified hotel is 1.1 mi (1.7 km) from Toreo Parque Central and 2.2 mi (3.6 km) from Centro Citibanamex Convention Center. Chapultepec Park and Plaza Satelite Shopping Center are also within 6 mi (10 km). Cuarto Caminos Station is 24 minutes by foot.

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Novotel Mexico City Toreo Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 291 out of 443 reviews
Rating 8 - Good. 81 out of 443 reviews
Rating 6 - Okay. 27 out of 443 reviews
Rating 4 - Poor. 10 out of 443 reviews
Rating 2 - Terrible. 34 out of 443 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

New, clean and services are great! Restaurant is Great The staff is amazingly helpful Transport and additional tours Are the Best - Sandy made hour stay feel safe and very confortable
Stayed 4 nights in May 2025

10/10

Great hotel.
Stayed 4 nights in Mar 2025

10/10

Amazing hotel
Stayed 3 nights in Mar 2025

10/10

the location is good to move between Edo. de México and CDMX
Stayed 2 nights in Apr 2025

10/10

Hotel is beautiful just that traf
Stayed 5 nights in Oct 2024

10/10

Great place
Stayed 1 night in Apr 2024

8/10

Nice hotel little noisy due to construction next door
Stayed 3 nights in Aug 2024

10/10

I went there for work so the location was good but to stay while on vacation will be an other story. The area is not really safe to wall around especially for a woman alone.
Stayed 5 nights in Oct 2024

8/10

I had a decent stay at this hotel, which offered a convenient 24-hour front desk and room service. This was especially helpful since I arrived on a late flight. However, the food quality was below average and overpriced. One major drawback is the hotel's location. There are no restaurants or amenities nearby, making it necessary to rely on taxis or ride-hailing services like Uber. While this isn't a huge issue, the traffic in the area can be terrible, leading to lengthy travel times and increased costs. Overall, if you plan to stay here, be sure to plan your outings carefully to avoid getting caught in traffic. Despite its limitations, the hotel provides a comfortable place to rest, especially for those arriving late at night.
Stayed 6 nights in Feb 2025

10/10

Beautiful property!
Stayed 2 nights in Mar 2024

10/10

Loved the property and facilities, restaurants, etc. the only bummer was that there was nothing else around and you had to get an Uber which could take forever b/c of traffic. But, otherwise, I LOVED it. Would absolutely stay again and plan outings accordingly.
Stayed 3 nights in Sep 2024

8/10

Overall, this is an average hotel.
Stayed 7 nights in Mar 2024

10/10

Easy and fast check out, nice and clean.
Stayed 2 nights in Mar 2024

10/10

Very nice. I'm so glad I picked this hotel for my stay with my husband.
Stayed 3 nights in Dec 2023

8/10

The hotel has a nice design, but due to lack of staff, the breakfast service in the cafeteria was a bit slow, the bar was not in service
Stayed 1 night in Sep 2023

10/10

Good
Stayed 1 night in Oct 2023

2/10

I would expect
Stayed 1 night in Jul 2023

6/10

Rooms are spacious. Inadequate towels, coffee, creamer. No work table in the room.
Stayed 3 nights in Sep 2023

2/10

I am not sure how this sign with so many mistakes was published. This not even close to something that can be customer facing.
Stayed 1 night in Jul 2023

2/10

The water pressure is not what you would expect in such a hotel- especially when it is located in a well-known dangerous zone - Naucalpan. If the area is a disadvantage the hotel should work to ensure that other details of the experience are optimal.
Stayed 1 night in Jul 2023

6/10

The room service was terrible, I tried to call them for 1 hour and 30 minutes and they said the line was busy. I went downstairs and they were not busy, and the servers were on their cellphones instead of answering the calls for the customers.
Stayed 3 nights in May 2024

2/10

Despite no smoking signs in the restaurant patio area, I witnessed lots of smoking in the nonsmoking areas in the hotel restaurant patio. I personally endured SECOND-HAND SMOKE. Even waiting for an Uber at the tower entrance was an awful experience.
Stayed 1 night in Oct 2023

2/10

Need I say more... I was yelled at by senior staff .. I was hoping they would improve .. but ... it was a disappointment ..
Stayed 1 night in Jul 2023

2/10

AC had chronic issues - either it did not work or was insufficient for the size of the room. This is poor planning in terms of basic guest comfort.
Stayed 1 night in Jun 2023

2/10

The hotel is near an area considered in the top 5 list of the most dangerous areas in Mexico – Naucalpan (Google it – you don’t have to take my words \ text for it). The hotel itself is on a main road and not within a neighborhood, but if you want to step out of the premises your only choice is to Uber to a safe area such as Condesa, Roma or Polanco. Ubering back at night felt unsafe as I passed through seemingly dangerous streets.
Stayed 1 night in Jul 2023