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NH Collection Mexico City Santa Fé

4.0 star property
Eco-certified comfort meets modern luxury at this upscale retreat just steps from shopping, where guests unwind in style near Mexico City's business district

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Photo gallery for NH Collection Mexico City Santa Fé

Lobby - NH Collection Mexico City Santa Fé (Mexico City)
Reception - NH Collection Mexico City Santa Fé (Mexico City)
Exterior - NH Collection Mexico City Santa Fé (Mexico City)
Hypo-allergenic bedding, down comforters, minibar, in-room safe - NH Collection Mexico City Santa Fé (Mexico City)
Lobby - NH Collection Mexico City Santa Fé (Mexico City)
NH Collection Mexico City Santa Fé, near Paseo de la Reforma, welcomes travelers with a daily manager's reception and international cuisine at its restaurant. Guests enjoy the sunny terrace and coffee shop, close to Santa Fe Center Mall. Visitors praise the attentive staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Junior Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Premium Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premium Room

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Superior Room (2 Double Beds)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Room (2 Double Beds)

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room (Extra Bed 2 Adults + 2 Children)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premium Room (Extra Bed 2 Adults + 2 Children)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Extra Large)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premium Room (Extra Large)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room (Extra Large with Extra Bed 3 Adults)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premium Room (Extra Large with Extra Bed 3 Adults)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Extra Bed 3 Adults)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite (Extra Bed 3 Adults)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room

Superior Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Room

9.2 out of 10
Wonderful
(32 reviews)
  • 30 sq m
  • Sleeps 2
  • Free WiFi

About the neighborhood

Located in Mexico City, NH Collection Mexico City Santa Fé is in the business district. Paseo de la Reforma and Angel of Independence Monument are notable landmarks, and the area's natural beauty can be seen at Chapultepec Park and Alameda Central. Palacio de Bellas Artes and Parque Zoologico de Chapultepec are not to be missed. Visit our Mexico City travel guide
Map
Juan Salvador Agraz, 44, Mexico City, 05109

What's nearby

  • Espectacular vista aérea del skyline de vivienda frente al Parque La Mexicana, en la Ciudad de México, con un cielo nublado como fondo.
    Parque La Mexicana
    10 min walk - 0.6 miles
  • Teatro Zentrika
    7 min walk - 0.4 miles
  • Santa Fe Center Mall
    7 min walk - 0.4 miles
  • Ciudad de los Ninos
    15 min walk - 0.8 miles
  • Expo Santa Fe Mexico
    5 min drive - 1.7 miles

Getting around

  • Mexico City Fortuna Station
    20 min drive
  • Santa Fé Station
    20 min walk
  • Benito Juarez International Airport (MEX)
    52 min drive

Restaurants

  • One o One
    1 min walk
  • Starbucks
    1 min walk
  • El Japonez
    2 min walk
  • Panda Express
    1 min walk
  • Wa Teppan Sushi Bar
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (MXN 110 per day)
  • Limited onsite valet parking
  • Onsite parking includes off-street options

Food and drink

  • Weekday buffet breakfast available 6:30 AM to noon for a fee: MXN 440 to 485 for adults and MXN 440 to 485 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • NH Collection Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (71 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 690

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 630 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 440 to 485 for adults, and MXN 440 to 485 for children
  • Valet parking fee: MXN 110 per day
  • Pet fee: MXN 630 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 690 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is NH Collection Mexico City Santa Fé pet-friendly?

Yes, NH Collection Mexico City Santa Fé allows cats and dogs (limit 2 total) with a maximum weight of up to 55 lbs per pet. There's a fee of MXN 630 per pet, per night. Service animals are exempt from fees.

How much is parking?

Valet parking is available for MXN 110 per day. Limited spots are available.

What time is check-in at NH Collection Mexico City Santa Fé?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at NH Collection Mexico City Santa Fé?

Check-out is at noon. Late check-out is available for MXN 690 (subject to availability).

Where is NH Collection Mexico City Santa Fé located?

Located in Santa Fe, this hotel is within a 15-minute walk of Santa Fe Center Mall, Parque La Mexicana, and Ciudad de los Ninos. Expo Santa Fe Mexico and Tecnologico de Monterrey - Santa Fe are also within 2 mi (3 km). Santa Fé Station is 20 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

NH Collection Mexico City Santa Fé Reviews

8.6

Excellent

8.8

Cleanliness

9.4

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 588 out of 1008 reviews
Rating 8 - Good. 233 out of 1008 reviews
Rating 6 - Okay. 104 out of 1008 reviews
Rating 4 - Poor. 44 out of 1008 reviews
Rating 2 - Terrible. 39 out of 1008 reviews

Reviews

Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Comfortable.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Excellent service. Amenities clean. Front desk personnel and restaurant servers very friendly & competent.Alex & Jonas . Everything top of the line.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Good location, great service and everything was clean.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Linh

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful and accommodating staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

ADRIANA MEDELLIN

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff happily helped
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, good hotel and service
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Judy

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, felt safe and staff was great!
Stayed 8 nights in May 2025
Verified

8/10 Good

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was nice , rooms were comfortable
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Elsy

Liked: Cleanliness, property conditions & facilities
The overall stay was good, the staff was very courteous, and the rooms were clean. However, the breakfast did not vary during the 6 days we were there with the exception of two dishes that changed daily but were not properly kept warm. I would not recommend the breakfast there.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Esmilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , near shopping and restaurants. Available parking . Excellent service
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent in their treatment, but the breakfast was a total disappointment, and not worth the extra $15 I paid: only green tea (no other kinds), the cheese was rather dry, no good vegetarian options for protein, etc., etc.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Kevin Paul

Liked: Cleanliness, amenities, property conditions & facilities
The check-in said I'd need to pay for breakfast but I later discovered it was included. The check-in lady explained the hotel was almost empty, but decided to put us in a room next to another guest, and with a door to access their room(!!!) which meant it was noisy. Unimpressed. At least the room was warm and clean.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the price. There was a $600 pesos charge for having our pet with us. Usually hotels ask for a pet deposit not a charge. Other than that every else was good. Breakfast was good.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Raymundo

Liked: Cleanliness
good experience, clean
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities
Nice bed food
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

jose Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J
Stayed 1 night in May 2026
Verified

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Feb 2026
Verified

8/10 Good

Gerardo Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay especially due to the very friendly staff.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

francisco

H
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Juyoung

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Yes. Good
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
had a great stay
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
................
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Itzia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time
Stayed 1 night in Oct 2025