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Krystal Grand Suites Insurgentes

4.0 star property
Travelers find warm hospitality and an unbeatable location where they can connect over coffee in the lobby or raise a glass at favorite local spots nearby.

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Photo gallery for Krystal Grand Suites Insurgentes

Down comforters, in-room safe, individually furnished, desk - Krystal Grand Suites Insurgentes (Mexico City)
Reception - Krystal Grand Suites Insurgentes (Mexico City)
Property entrance - Krystal Grand Suites Insurgentes (Mexico City)
Down comforters, in-room safe, individually furnished, desk - Krystal Grand Suites Insurgentes (Mexico City)
Restaurant - Krystal Grand Suites Insurgentes (Mexico City)
Krystal Grand Suites Insurgentes offers an upscale experience near Manacar Tower. Guests can unwind with drinks at the bar, maintain their routine in the 24-hour gym, or simply relax in their rooms enjoying the views while using the complimentary WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Suite Single

Executive Suite Single | Down comforters, in-room safe, individually furnished, desk

Executive Suite Single

9.2 out of 10
Wonderful
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite Double

Down comforters, in-room safe, individually furnished, desk

Executive Suite Double

9.2 out of 10
Wonderful
(69 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | 40-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Down comforters, in-room safe, individually furnished, desk

Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for VIP Suite

Down comforters, in-room safe, individually furnished, desk

VIP Suite

9.4 out of 10
Exceptional
(9 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Down comforters, in-room safe, individually furnished, desk

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Mexico City, Krystal Grand Suites Insurgentes is in the city center. The area's natural beauty can be seen at Alameda Central and Chapultepec Park, while Palacio de Bellas Artes and Parque Zoologico de Chapultepec are popular area attractions. Looking to enjoy an event or a game? See what's going on at Estadio Azteca or Autódromo Hermanos Rodríguez. Visit our Mexico City travel guide
Map
Insurgentes Sur #1991, Col Guadalupe Inn Del Alvaro Obregon, Mexico City, CDMX, 1020

What's nearby

  • Avenida Insurgentes
    Avenida Insurgentes
    1 min walk - 0.0 miles
  • San Jacinto Plaza
    San Jacinto Plaza
    15 min walk - 0.8 miles
  • Diego Rivera and Frida Kahlo House Studio Museum
    Diego Rivera and Frida Kahlo House Studio Museum
    19 min walk - 1.0 mile
  • Centro Comercial Plaza Inn
    1 min walk - 0.1 miles
  • Pabellon Altavista
    5 min walk - 0.3 miles

Getting around

  • Miguel Angel de Quevedo Station
    14 min walk
  • Mexico City Buenavista Station
    15 min drive
  • Benito Juarez International Airport (MEX)
    28 min drive

Restaurants

  • Starbucks
    2 min walk
  • Chili's Grill & Bar
    1 min walk
  • Guadiana 19
    1 min walk
  • Sushi Roll
    2 min walk
  • Hooters
    2 min walk

About this property

Krystal Grand Suites Insurgentes

Upscale hotel near Frida Kahlo Museum
Located close to Manacar Tower and Pepsi Center, Krystal Grand Suites Insurgentes provides an airport shuttle, a terrace, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym.
Other perks include:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • A banquet hall, luggage storage, and coworking spaces
  • A 24-hour front desk, an elevator, and ATM/banking services
  • Guest reviews say great things about the helpful staff and location
Room features
All 150 individually furnished rooms offer comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with heated floors and rainfall showers
  • 40-inch flat-screen TVs with cable channels
  • Kitchenettes, mini fridges, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered valet parking on site (MXN 185 per night)
  • Covered extended parking on site (MXN 185 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 299 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 70 square feet of conference space
  • Business center
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (24 inches high)
  • Hand-held showerhead
  • Magnifying mirror
  • Portable shower seat
  • Smooth flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 14 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 299 per person
  • Airport shuttle fee: MXN 350 per vehicle (one-way)
  • Covered valet parking fee: MXN 185 per night
  • Covered extended parking fee: MXN 185 per night
  • Pet fee: MXN 600 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Grand Insurgentes Sur Hotel Mexico City
Krystal Grand Insurgentes Sur Hotel
Krystal Grand Insurgentes Sur Mexico City
Krystal Insurgentes Sur Hotel
Krystal Suites Insurgentes
Krystal Grand Insurgentes Sur
Krystal Grand Suites Insurgentes Hotel
Krystal Grand Suites Insurgentes Mexico City
Krystal Grand Suites Insurgentes Hotel Mexico City

Frequently asked questions

Is Krystal Grand Suites Insurgentes pet-friendly?

Yes, Krystal Grand Suites Insurgentes allows cats and dogs (limit 2 total) with a maximum weight of up to 33 lbs per pet. There's a fee of MXN 600 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for MXN 185 per night. Extended parking is available for MXN 185 per night.

What time is check-in at Krystal Grand Suites Insurgentes?

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM. Late check-in is available during limited hours.

What time is check-out at Krystal Grand Suites Insurgentes?

Check-out is at noon.

Does Krystal Grand Suites Insurgentes provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 350 per vehicle applies.

Where is Krystal Grand Suites Insurgentes located?

Located in Alvaro Obregon, this hotel is 1.3 mi (2.2 km) from Manacar Tower and 1.8 mi (2.9 km) from Frida Kahlo Museum. Pepsi Center and World Trade Center Mexico City are also within 6 mi (10 km). Miguel Angel de Quevedo Station is 14 minutes by foot and Viveros Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Krystal Grand Suites Insurgentes Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 1069 out of 1495 reviews
Rating 8 - Good. 243 out of 1495 reviews
Rating 6 - Okay. 95 out of 1495 reviews
Rating 4 - Poor. 45 out of 1495 reviews
Rating 2 - Terrible. 43 out of 1495 reviews

Reviews

Verified

10/10 Excellent

McClain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place with genuinely friendly staff. I’ve stayed here several times, and it truly feels like a home away from home…..I’ll definitely keep coming back.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Everardo Adolfo

Liked: Cleanliness, amenities, property conditions & facilities
clean room great staff very good breakfast
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Staff is amazing and location is great
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, amenities
Comfortable room, friendly staff, excellent Starbucks coffee in lobby!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel in mexico city. The suites are large and well appointed. Service is excellent. I will always return. Highly recommended
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
lovely stay always... the area is not very touristy but has amazing restaurants (including fine Chinese next door and amazing tacos about a block away), museums (the Iglesia del Carmen has an amazing baroque art), monuments, and shops. the only thing that isn't true about the listing is that the property has a pool... not so.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Isabel

Liked: Cleanliness, amenities, property conditions & facilities
Very practical with clean, large rooms with plenty of room to work and a full kitchenette for longer stays. Restaurant in house with 24/7service. Good location around pharmacies and cinvenience stores. All you need for a short or long stay.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service, excellent location
Stayed 1 night in Dec 2025
Verified

8/10 Good

Nadiah

Liked: Cleanliness, amenities, property conditions & facilities
I really like the room and the service. Pictures were exactly the same as ur site, staff helpful and friendly. Room and gym clean. Area safe
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

John

The staff was great. Very accommodating to what we need. They also speak English which is nice when you get lost in translation.
Stayed 14 nights in Dec 2025
Verified

10/10 Excellent

Enedina

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Arno

Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms are fine, not the best TV setup but that is due to the layouts of the rooms. The hotel food options are limited, not great. Internet is terrible so for business this is a struggle The staff is friendly and the place is very clean Location is goo
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Very good service
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Miguel A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were adecuate.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

NAUFA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Staff friendly. Safe place and around of the property. Many options for foods around of the hotel.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Alan

Liked: Staff & service, property conditions & facilities, room comfort
Rooms are great and the staff very friendly. The gym is dirty and the equipment pretty bad. Also the carpets in the hallways need to cleaned or changed.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Alesia

Liked: Cleanliness, staff & service, amenities
The hotel and room were clean and comfortable. The staff, pleasant. I appreciate that only guests can get up in the elevator to the rooms. My key card had a few hiccups and the tv had some connection issues at times. I would still stay here again, maybe in Puerto Vallarta Tvv tv tv had a issues with connection at times.
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located and safe. The are a lot of walkable options. The room upgrade was the same room, but it allowed us to be on 14th floor which was nice because the advertising as soundproof rooms is incorrect. You can hear everything from traffic to people slamming their doors in the hall to voices in the next room. The kitchenette was a nice feature and why we chose this hotel, aside from the soundproof rooms advertisement, but they do not supply dish soap, sponge, and kitchen towel. They give you 2 complimentary pods for coffee, but then you have to buy more. Because you can't wash your own dishes, you are limited to actually using the kitchen. There is only one frying pan as well. The in room service was expensive - we arrived late and thought we could take advantage of the VIP 20% discount. They didn't include the discount. We had ordered two plates of churros that tasted like chicken wings. They said they would credit us, but instead of giving us a full credit for a breakfast we ordered, they only discounted us 35%. I had asked the front desk about it and the 20% discount before ordering breakfast otherwise they would not refund the money. It was credit only. It was pretty disappointing and poor business practice. The staff is really nice and professional overall. The rooms are clean and comfortable. If you want to stay here, just know that it's pretty loud and don't order room service. We won't be staying here again after this experience, to be honest.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jean

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay 👌
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Viridiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo excelente
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Amanecer desde mi habitación
Stayed 3 nights in Apr 2026