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Krystal Grand Suites Insurgentes

4.0 star property
Travelers find warm hospitality and an unbeatable location where they can connect over coffee in the lobby or raise a glass at favorite local spots nearby.

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Photo gallery for Krystal Grand Suites Insurgentes

Front of property - evening/night - Krystal Grand Suites Insurgentes (Mexico City)
Down comforters, in-room safe, individually furnished, desk - Krystal Grand Suites Insurgentes (Mexico City)
Restaurant - Krystal Grand Suites Insurgentes (Mexico City)
Daily cooked-to-order breakfast (MXN 299 per person) - Krystal Grand Suites Insurgentes (Mexico City)
Down comforters, in-room safe, individually furnished, desk - Krystal Grand Suites Insurgentes (Mexico City)
Krystal Grand Suites Insurgentes offers an upscale experience near Manacar Tower. Guests can unwind with drinks at the bar, maintain their routine in the 24-hour gym, or simply relax in their rooms enjoying the views while using the complimentary WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Suite Single

Executive Suite Single | Down comforters, in-room safe, individually furnished, desk

Executive Suite Single

9.2 out of 10
Wonderful
(32 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite Double

Down comforters, in-room safe, individually furnished, desk

Executive Suite Double

9.4 out of 10
Exceptional
(66 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | 40-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Down comforters, in-room safe, individually furnished, desk

Master Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for VIP Suite

Down comforters, in-room safe, individually furnished, desk

VIP Suite

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Down comforters, in-room safe, individually furnished, desk

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Located in Mexico City, Krystal Grand Suites Insurgentes is in the city center. Angel of Independence Monument is a notable landmark, and travelers looking to shop may want to visit Centro Coyoacan and Manacar Tower. Looking to enjoy an event or a game? See what's going on at Estadio Azteca or Autódromo Hermanos Rodríguez. Visit our Mexico City travel guide
Map
Insurgentes Sur #1991, Col Guadalupe Inn Del Alvaro Obregon, Mexico City, CDMX, 1020

What's nearby

  • Avenida Insurgentes
    Avenida Insurgentes
    1 min walk - 0.0 miles
  • www.alamy.com
    Frida Kahlo Museum
    8 min drive - 2.1 miles
  • Centro Comercial Plaza Inn
    1 min walk - 0.1 miles
  • Portal San Angel
    14 min walk - 0.8 miles
  • Centro Coyoacan
    5 min drive - 1.4 miles

Getting around

  • Miguel Angel de Quevedo Station
    14 min walk
  • Mexico City Buenavista Station
    15 min drive
  • Benito Juarez International Airport (MEX)
    28 min drive

Restaurants

  • Starbucks
  • Chili's Grill & Bar
    1 min walk
  • Guadiana 19
    1 min walk
  • Hooters
    2 min walk
  • Sushi Roll
    2 min walk

About this property

Krystal Grand Suites Insurgentes

Upscale hotel near Centro Coyoacan
Located close to Manacar Tower and Frida Kahlo Museum, Krystal Grand Suites Insurgentes provides an airport shuttle, a terrace, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym.
Other perks include:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • 3 meeting rooms, a banquet hall, and coworking spaces
  • Concierge services, coffee/tea in the lobby, and ATM/banking services
  • Guest reviews say great things about the helpful staff and location
Room features
All 150 individually furnished rooms offer comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with heated floors and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Kitchenettes, mini fridges, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered valet parking on site (MXN 185 per night)
  • Covered extended parking on site (MXN 185 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 299 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 70 square feet of conference space
  • Business center
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (24 inches high)
  • Hand-held showerhead
  • Magnifying mirror
  • Portable shower seat
  • Smooth flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 14 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 299 per person
  • Airport shuttle fee: MXN 350 per vehicle (one-way)
  • Covered valet parking fee: MXN 185 per night
  • Covered extended parking fee: MXN 185 per night
  • Pet fee: MXN 600 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Grand Insurgentes Sur Hotel Mexico City
Krystal Grand Insurgentes Sur Hotel
Krystal Grand Insurgentes Sur Mexico City
Krystal Insurgentes Sur Hotel
Krystal Suites Insurgentes
Krystal Grand Insurgentes Sur
Krystal Grand Suites Insurgentes Hotel
Krystal Grand Suites Insurgentes Mexico City
Krystal Grand Suites Insurgentes Hotel Mexico City

Frequently asked questions

Is Krystal Grand Suites Insurgentes pet-friendly?

Yes, Krystal Grand Suites Insurgentes allows cats and dogs (limit 2 total) with a maximum weight of up to 33 lbs per pet. There's a fee of MXN 600 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for MXN 185 per night. Extended parking is available for MXN 185 per night.

What time is check-in at Krystal Grand Suites Insurgentes?

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM. Late check-in is available during limited hours.

What time is check-out at Krystal Grand Suites Insurgentes?

Check-out is at noon.

Does Krystal Grand Suites Insurgentes provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 350 per vehicle applies.

Where is Krystal Grand Suites Insurgentes located?

Located in Alvaro Obregon, this hotel is within 2 mi (3 km) of Manacar Tower, Centro Coyoacan, and Frida Kahlo Museum. Pepsi Center and World Trade Center Mexico City are also within 6 mi (10 km). Miguel Angel de Quevedo Station is 14 minutes by foot and Viveros Station is 16 minutes.

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Reviews

Krystal Grand Suites Insurgentes Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 986 out of 1395 reviews
Rating 8 - Good. 231 out of 1395 reviews
Rating 6 - Okay. 89 out of 1395 reviews
Rating 4 - Poor. 45 out of 1395 reviews
Rating 2 - Terrible. 44 out of 1395 reviews

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Staff is amazing and location is great
Stayed 4 nights in Dec 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service, excellent location
Stayed 1 night in Dec 2025

10/10 Excellent

Enedina

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great
Stayed 5 nights in Dec 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Nov 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, staff, and services
Stayed 2 nights in Sep 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Very good service
Stayed 3 nights in Oct 2025

10/10 Excellent

Miguel A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were adecuate.
Stayed 2 nights in Oct 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a nice room, early check in was greatly appreciated. Everyone was so nice and friendly
Stayed 1 night in Sep 2025

10/10 Excellent

NAUFA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Staff friendly. Safe place and around of the property. Many options for foods around of the hotel.
Stayed 6 nights in Oct 2025

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful
Stayed 5 nights in Sep 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and great customer service!
Stayed 2 nights in May 2025

10/10 Excellent

Amando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at this hotel & the staff is always great! The rooms are comfortable & area is safe & walkable.
Stayed 4 nights in Jul 2025

10/10 Excellent

Rafael

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The location is excellent and the rooms are above standard !
Stayed 1 night in May 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property
Stayed 1 night in Aug 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful time at the hotel. The staff were excellent and made my stay very smooth.
Stayed 2 nights in May 2025

10/10 Excellent

Heriberto

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was awesome! Great people and great service! Would definitely book this hotel again!
Stayed 1 night in Jun 2025

10/10 Excellent

Gregorio

Liked: Amenities, property conditions & facilities
Great service
Stayed 1 night in Jun 2025

8/10 Good

Paula

Liked: Cleanliness
The hotel has great staff members and it is clean. Unfortunately, the quality of food of the restaurant on the 2nd floor is not the best. Staff members are attentive but the portions are small, bland and disappointing
Stayed 4 nights in Jul 2025

10/10 Excellent

horacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WATER TEMPERATURE FLUCTUATION

The room was great, I always stay here when I travel to Mexico City. Convenient location. I'd like it even more if the shower water preasure was a little more even and the cold and hot fluctuation was not so bad.
Stayed 2 nights in Jun 2025

6/10 Okay

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located and safe. The are a lot of walkable options. The room upgrade was the same room, but it allowed us to be on 14th floor which was nice because the advertising as soundproof rooms is incorrect. You can hear everything from traffic to people slamming their doors in the hall to voices in the next room. The kitchenette was a nice feature and why we chose this hotel, aside from the soundproof rooms advertisement, but they do not supply dish soap, sponge, and kitchen towel. They give you 2 complimentary pods for coffee, but then you have to buy more. Because you can't wash your own dishes, you are limited to actually using the kitchen. There is only one frying pan as well. The in room service was expensive - we arrived late and thought we could take advantage of the VIP 20% discount. They didn't include the discount. We had ordered two plates of churros that tasted like chicken wings. They said they would credit us, but instead of giving us a full credit for a breakfast we ordered, they only discounted us 35%. I had asked the front desk about it and the 20% discount before ordering breakfast otherwise they would not refund the money. It was credit only. It was pretty disappointing and poor business practice. The staff is really nice and professional overall. The rooms are clean and comfortable. If you want to stay here, just know that it's pretty loud and don't order room service. We won't be staying here again after this experience, to be honest.
Stayed 4 nights in Jan 2026

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , shower drainage is the only thing a little off.
Stayed 1 night in May 2025

6/10 Okay

Renata

Liked: Cleanliness, amenities
The size of the master suite was great. The amentities were also good - microwave, kitchenette, living room. Location is great with a lot of good restaurants around. Part of the floor was peeling off, one of the sinks was missing a handle, staff of the front desk was helpful but not very friendly. Our check in experience was not great, the room wasn't ready even though we had asked for an early check in. We had also asked for a crib which didn't arrive until later.
Stayed 3 nights in May 2025

8/10 Good

Gerald

Liked: Cleanliness, property conditions & facilities
First of all the room was spacious & clean. It comes with a refrigerator & cooking facilities. The bed was large & comfortable. However one of the sheets had a Velcro strip which was irritating. The bathroom was large. The walk in shower had a hand shower which unfortunately wasn't variable and a large soaker head. Toilet paper was cheap & scratchy. Big deduction for that. One of the biggest problems was that doors needed to be slammed shut so all night long you hear people enter & exiting their rooms with a bang. Most of the staff were friendly but one guy stood out with his surliness. There is a Starbucks in the lobby. A 7-11 50 feet out the door and lots of restaurant choices. Coyoacán is an easy and pleasant walk. Skip the hotel restaurant. It's expensive, pretentious and very poor quality.
Stayed 3 nights in May 2025

10/10 Excellent

Maria Antonieta L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Corina

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great
Stayed 6 nights in Oct 2025