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JW Marriott Hotel Mexico City Polanco

5.0 star property
Luxury hotel with bars and a health club

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Photo gallery for JW Marriott Hotel Mexico City Polanco

3 bars/lounges
Presidential Suite, 1 Bedroom, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar
Executive Suite, 1 King Bed with Sofa bed, Terrace | Premium bedding, down comforters, pillowtop beds, minibar
Property amenity
Outdoor pool, sun loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Pet friendly

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout drapes/curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 Bedroom

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Pillowtop bed
Premium bedding
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Pillowtop bed
Down duvet
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

View from property

Room, 2 Double Beds

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout drapes/curtains
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 Double Bed, Executive Level

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 Double Bed, Executive Level

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Sofa bed
Down duvet
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Presidential Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Sofa bed
Down duvet
  • 150 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Terrace

Executive Suite, 1 King Bed with Sofa bed, Terrace | Living room | 49-inch Smart TV with cable channels, TV, Netflix

Executive Suite, 1 King Bed with Sofa bed, Terrace

Highlights

Terrace
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Sofa bed
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Double Bed, Executive Level

Executive Suite, 1 Double Bed, Executive Level | Living area | 49-inch Smart TV with cable channels, TV, Netflix

Executive Suite, 1 Double Bed, Executive Level

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Sofa bed
Down duvet
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed

View from property

Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Pillowtop bed
Down duvet
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Pillowtop bed
Premium bedding
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View, Corner

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 King Bed, City View, Corner

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Sofa bed
Down duvet
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Pillowtop bed
Down duvet
  • 37 sq m
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
Andres Bello No 29, Mexico City, 11560

What's nearby

  • Auditorio Nacional - 3 min walk - 0.2 miles
  • Avenida Presidente Masaryk - 3 min walk - 0.2 miles
  • Parque Zoologico de Chapultepec - 7 min walk - 0.4 miles
  • Chapultepec Park - 7 min walk - 0.4 miles
  • Angel of Independence Monument - 4 min drive - 2.1 miles

Getting around

  • Auditorio Station - 6 min walk
  • Mexico City Buenavista Station - 21 min drive
  • Benito Juarez International Airport (MEX) - 34 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪La No. 20 - ‬1 min walk
  • ‪Sirenito - ‬2 min walk
  • ‪Epicentro Mixology Bar - ‬3 min walk
  • ‪Karisma - ‬3 min walk

About this property

JW Marriott Hotel Mexico City Polanco

Luxury eco-certified hotel remodeled in 2023 and located near Auditorio Nacional
Near Paseo de la Reforma and Parque Zoologico de Chapultepec, JW Marriott Hotel Mexico City Polanco provides a terrace, a coffee shop/cafe, and a garden. For some rest and relaxation, visit the sauna or the steam room. The on-site Mexican cuisine restaurant, Sendero Polanco, offers breakfast, brunch, lunch, dinner, and al fresco dining. In addition to dry cleaning/laundry services and 3 bars, guests can connect to free WiFi in public areas, with speed of 50+ Mbps.
Additional perks include:
  • A seasonal outdoor pool with sun loungers
  • Limo/town car service, buffet breakfast (surcharge), and free bicycle rentals
  • Valet parking (surcharge), express check-out, and express check-in
  • Free newspapers, wedding services, and coffee/tea in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 312 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
More amenities include:
  • Free infant beds and free extra beds
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and free toiletries
  • 49-inch Smart TVs with Netflix and premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 20 per day)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (USD 25 per day)
  • Valet parking on site (USD 28 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 36 for adults and USD 18 for children
  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Estación 29
  • Lobby Bar
  • Sendero Polanco
  • Tahona Mezcal Room

Things to do

  • Free bicycle rentals
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden
  • In a state park
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 26 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1993
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Renovated entire property - November 2023
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels
  • iPod dock
  • Netflix

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 36 for adults and USD 18 for children
  • Fee for in-room wireless internet: USD 20 per day (rates may vary)
  • Self parking fee: USD 25 per day
  • Valet parking fee: USD 28 per day
  • Pet fee: USD 25 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

JW Marriott Hotel Mexico City
JW Marriott Mexico City
JW Marriott Mexico City Santa Fe
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Mexico City Marriott
Marriott Mexico City
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City Polanco Hotel
JW Marriott Hotel Mexico City Polanco Mexico City
JW Marriott Hotel Mexico City Polanco Hotel Mexico City

Frequently asked questions

Does JW Marriott Hotel Mexico City Polanco have a pool?

Yes, this property has an outdoor pool.

Is JW Marriott Hotel Mexico City Polanco pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 25 per pet, per night.

How much is parking at JW Marriott Hotel Mexico City Polanco?

Self parking is available for USD 25 per day. Valet parking is available for USD 28 per day.

What time is check-in at JW Marriott Hotel Mexico City Polanco?

Check-in start time: 3 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at JW Marriott Hotel Mexico City Polanco?

Check-out is at noon.

Where is JW Marriott Hotel Mexico City Polanco located?

Located in Polanco, this luxury hotel is within a 5-minute walk of Campo Deportivo Militar Marte, Paseo de la Reforma, and Auditorio Nacional. Parque Zoologico de Chapultepec and Chapultepec Park are also within 10 minutes. Auditorio Station is 6 minutes by foot and Polanco Station is 12 minutes.

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JW Marriott Hotel Mexico City Polanco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 776 out of 1001 reviews
Rating 8 - Good. 156 out of 1001 reviews
Rating 6 - Okay. 44 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 9 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

What an amazing hotel and a great location Staff made me and my dog feel so welcome and eager to assist
Stayed 2 nights in May 2025

10/10

Safe and convenient. Felt comfortable coming and going. Near popular neighborhoods, attractions, and restaurants.
Stayed 2 nights in May 2025

10/10

This was the perfect place to stay when visiting Mexico City. Our room was, clean, well maintained and quiet. There were lots of great restaurants nearby. There is also a hop on, hop off stop across the road we took advantage of to see the city. The Archeological Museum is in walking distance and worth visiting.
Stayed 7 nights in Apr 2025

10/10

The staff was incredible and the food was delicious at the hotel
Stayed 5 nights in Jan 2025

10/10

Such a great property in the best neighborhood! Great dining options. The staff was so friendly. Will only stay here on future visits.
Stayed 9 nights in Feb 2025

10/10

Excellent service from the staff, clean hotel, and great area.
Stayed 4 nights in Nov 2024

10/10

Great
Stayed 5 nights in Mar 2025

10/10

Loved our stay.
Stayed 3 nights in Aug 2024

10/10

Perfect for our visit for a concert which was 5 minutes from the Auditorio de Nacional.
Stayed 1 night in Dec 2024

10/10

Beyond my expectations but so was Mexico city!
Stayed 5 nights in Dec 2024

10/10

It was a great stay, my third at this location and it will not be my last. The staff is excellent. It’s weird they didn’t ask for a credit card at check in for incidentals. Made it a little confusing because I couldn’t charge anything to the room. Other then that they stay was perfect
Stayed 2 nights in Feb 2025

10/10

Excellent hotel and location. Would definitely stay there again.
Stayed 5 nights in Mar 2024

10/10

Well run hotel. Attentive service. Large comfortable room. Great breakfast.
Stayed 7 nights in Nov 2024

10/10

Great location!
Stayed 8 nights in May 2024

10/10

Excellent stay
Stayed 3 nights in Nov 2023

10/10

We had an awesome experience in this hotel and the area.
Stayed 6 nights in Mar 2024

6/10

Great location and walkable to various restaurants. Hard to get hold of anyone or front desk to request even water for room. No one answered the phone. Tried many times.
Stayed 3 nights in Feb 2025

10/10

Safe location with a lot of dining options.
Stayed 4 nights in Mar 2024

10/10

One of the best Marriott stays I’ve ever had. The staff were delightful, the food was excellent, and the property itself was impeccable.
Stayed 5 nights in Jun 2024

10/10

Nice area!
Stayed 4 nights in Jul 2024

10/10

Perfect location and great staff!
Stayed 1 night in Jul 2023

10/10

Excellent location, facilities and staff.

10/10

Great location with easy access to museums. Great gym
Stayed 6 nights in Mar 2024

10/10

Very nice. Staff was great, food etc
Stayed 2 nights in Jul 2024

10/10

Staff was friendly and the rooms are clean.
Stayed 4 nights in Jun 2023