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Hyatt House Mexico City/Santa Fe

4.0 star property
The outdoor pool at this Santa Fe property offers a perfect break from exploring the nearby mall, while the H Bar serves international cuisine that feels like home.

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Interior - Hyatt House Mexico City/Santa Fe (Mexico City)
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Exterior - Hyatt House Mexico City/Santa Fe (Mexico City)
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Lobby - Hyatt House Mexico City/Santa Fe (Mexico City)
Located near Teatro Zentrika, Hyatt House Mexico City/Santa Fe offers a sophisticated retreat with practical amenities. Enjoy international dishes at H Bar, swim in the outdoor pool, or maintain your fitness routine at the 24-hour gym. Guests appreciate the attentive staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Studio, 1 King Bed with Sofa bed

Shower, free toiletries, hair dryer, towels

Studio, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(8 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed) | Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

8.4 out of 10
Very good
(9 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

8.0 out of 10
Very good
(8 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (With Shower)

Room, 1 King Bed, Accessible (With Shower) | Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Accessible (With Shower)

7.8 out of 10
Good
(10 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(31 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (1 King and 1 Sofa Bed)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom (1 King and 1 Sofa Bed)

9.4 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Balcony

Studio, 1 King Bed with Sofa bed, Balcony | Balcony

Studio, 1 King Bed with Sofa bed, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Located in Santa Fe, a neighborhood in Mexico City, Hyatt House Mexico City/Santa Fe is in a shopping district. The area's natural beauty can be seen at Chapultepec Park and Alameda Central, while Palacio de Bellas Artes and Frida Kahlo Museum are cultural highlights. Santa Fe Center Mall and Teatro Zentrika are two other places to visit that come recommended. Visit our Mexico City travel guide
Map
Mexico City

What's nearby

  • Espectacular vista aérea del skyline de vivienda frente al Parque La Mexicana, en la Ciudad de México, con un cielo nublado como fondo.
    Parque La Mexicana
    3 min drive - 1.2 miles
  • Santa Fe Center Mall
    15 min walk - 0.8 miles
  • Teatro Zentrika
    19 min walk - 1.0 mile
  • Ciudad de los Ninos
    3 min drive - 1.4 miles
  • KidZania Santa Fe
    3 min drive - 1.4 miles

Getting around

  • Santa Fé Station
    4 min drive
  • Mexico City Buenavista Station
    18 min drive
  • Benito Juarez International Airport (MEX)
    54 min drive

Restaurants

  • One o One
    9 min walk
  • Starbucks
    9 min walk
  • Starbucks
    4 min walk
  • Taquería "Doña Mago
    3 min walk
  • El Japonez
    7 min walk

About this property

Hyatt House Mexico City/Santa Fe

Upscale hotel near Santa Fe Center Mall
Located close to Centro Medico ABC Santa Fe and Teatro Zentrika, Hyatt House Mexico City/Santa Fe provides free continental breakfast, a grocery/convenience store, and a coffee shop/cafe. The on-site international cuisine restaurant, H Bar, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers
  • Self parking (surcharge), express check-out, and express check-in
  • Tour/ticket assistance, ATM/banking services, and coffee/tea in the lobby
  • A 24-hour front desk, smoke-free premises, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 119 rooms boast comforts such as premium bedding and wet bars, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Other amenities include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with premium channels
  • Wardrobes/closets, microwaves, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 220 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Low-height bed
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 5 2025 to July 31 2026 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 2200 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: MXN 220 per day
  • Pet fee: MXN 2200 per pet, per week
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hyatt House Mexico City/Santa Fe have a pool?

Yes, this property has an outdoor pool. One of the pools will be unavailable from November 5 2025 to July 31 2026 (dates subject to change).

Is Hyatt House Mexico City/Santa Fe pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of MXN 2200 per pet, per week. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for MXN 220 per day.

What time is check-in at Hyatt House Mexico City/Santa Fe?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hyatt House Mexico City/Santa Fe?

Check-out is at noon.

Where is Hyatt House Mexico City/Santa Fe located?

Located in Santa Fe, this hotel is within a 15-minute walk of Centro Medico ABC Santa Fe and Santa Fe Center Mall. Teatro Zentrika is 0.9 mi (1.4 km) away. Santa Fé Station is 24 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hyatt House Mexico City/Santa Fe Reviews

9.0

Wonderful

9.0

Cleanliness

9.0

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 705 out of 1002 reviews
Rating 8 - Good. 156 out of 1002 reviews
Rating 6 - Okay. 71 out of 1002 reviews
Rating 4 - Poor. 30 out of 1002 reviews
Rating 2 - Terrible. 40 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities
Excellent service from the staff, everything is clean, and very nice common areas.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location near the ABC hospital is a plus. Also the breakfast was good. The room was clean and comfortable.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Elda

Liked: Cleanliness, property conditions & facilities
Friendly and amazing staff Food is good but costumers service is amazing
Stayed 2 nights in Dec 2025
Verified

8/10 Good

William

Liked: Cleanliness, staff & service
The room was very clean. The staff was excellent. The breakfast buffet was good. The shower water never got hot - it was warm. Certainly worth the price I paid. Solid, not luxury.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Srikanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great property with a great hot breakfast but it’s located in the middle of nowhere. Not much around other than a couple of small convenience stores and one eatery.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants are spaced out for not so many choice dinning, but the hotel had a good restaurant with great food and reasonable priced food.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and fluent in English. Very convenient to Centro Medico ABC with connection by above-street pedestrian bridge. Included breakfast was good and especially convenient. Room service was fast and also convenient. Room included a complete kitchenette and sitting area separate from bedroom. Comfortable mattress and immaculately clean throughout the room.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property ij the past, never had a a better time, staff is very friendly and professional, facilities are exceptional, 24 hrs front desk always, i really enjoyed my stays here.
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Alejandro

Liked: Staff & service, amenities, property conditions & facilities
Property is clean, staff is great and breakfast is top-notch. A !
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

Andreja

Liked: Room comfort
Disliked: Property conditions & facilities
Not worth the price. The room had paint peeling of the ceiling and the carpet needs cleaning. The app mentioned we would be getting complimentary drinks, no mention of that by the staff. Breakfast is ok, with a good variety of items, but they keep running out of food items and staff is slow to notice. Parking is expensive. Stay at a better place, this is very average.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Rowena

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There's a smell coming from pipes, you'll need to keep the toilet seat covered. The way you have to transfer to a different elevator get to the parking or outside is inconvenient. Also can't get the elevator to the parking without the receptionist's card. Breakfast was good.
Stayed 3 nights in May 2025
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice business hotel, not perfect.

Very nice, but a couple of issues. Hotel was kept rather cold, and it was difficult to control temperature in the room. But otherwise the room was very well equipped, with microwave, fridge etc. very comfortable as a whole. Food was a bit hit and miss. Some served rather cold and not terribly exciting.
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Anabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff ! Nice and clean room ! Definitely would book again !
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, property conditions & facilities
Great hotel!!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Juan Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

OLIVER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Is really good.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Joecir Teixeira da

Excelente Hotel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Luz Maria

Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, had everything we needed & staff was friendly. Breakfast was delicious.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Esly Llamarit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the amazing hospitality!
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Arturo and company were amazing
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Elsa Amelia

xx
Stayed 2 nights in Nov 2025