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Hyatt House Mexico City/Santa Fe

4.0 star property
Hotel with free breakfast, a quick walk to Santa Fe Center Mall

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Photo gallery for Hyatt House Mexico City/Santa Fe

Exterior
Room, 1 King Bed, Accessible (With Shower) | Premium bedding, down comforters, in-room safe, desk
Interior
View from room
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Room service
  • Pet friendly

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed, Accessible (With Shower)

Room, 1 King Bed, Accessible (With Shower) | Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Accessible (With Shower)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

Highlights

Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 58 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Shower, free toiletries, hair dryer, towels

Studio, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Balcony

Studio, 1 King Bed with Sofa bed, Balcony | Balcony

Studio, 1 King Bed with Sofa bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
Flat-screen TV
  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed) | Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

Highlights

Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 55 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (1 King and 1 Sofa Bed)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom (1 King and 1 Sofa Bed)

Highlights

Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Mexico City

What's nearby

  • Santa Fe Center Mall - 9 min walk - 0.5 miles
  • Centro Medico ABC Santa Fe - 10 min walk - 0.6 miles
  • Parque La Mexicana - 14 min walk - 0.8 miles
  • KidZania Santa Fe - 14 min walk - 0.8 miles
  • Expo Santa Fe Mexico - 2 min drive - 1.7 miles

Getting around

  • Santa Fé Station - 18 min walk
  • Mexico City Buenavista Station - 36 min drive
  • Benito Juarez International Airport (MEX) - 47 min drive

Restaurants

  • ‪El Diez - Santa Fe - ‬4 min walk
  • ‪Taquearte - ‬2 min walk
  • ‪El Japonez - ‬5 min walk
  • ‪Black Dog - ‬4 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Hyatt House Mexico City/Santa Fe

Upscale hotel near Santa Fe Center Mall
Located close to Teatro Zentrika, Hyatt House Mexico City/Santa Fe provides free continental breakfast, a grocery/convenience store, and a coffee shop/cafe. The on-site international cuisine restaurant, H Bar, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Self parking (surcharge), express check-out, and express check-in
  • Tour/ticket assistance, ATM/banking services, and coffee/tea in the lobby
  • A 24-hour front desk, smoke-free premises, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 119 rooms boast comforts such as premium bedding and wet bars, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Other amenities include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with premium channels
  • Wardrobes/closets, microwaves, and coffee/tea makers

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 275 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Low-height bed
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from June 4 to June 24:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: MXN 275 per night
  • Pet fee: MXN 1500 per pet, per week
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt House Mexico City/Santa Fe Hotel
Hyatt House City/Santa

Frequently asked questions

Does Hyatt House Mexico City/Santa Fe have a pool?

Yes, this property has an outdoor pool. One of the pools is closed seasonally each year from June 4 to June 24.

Is Hyatt House Mexico City/Santa Fe pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of MXN 1500 per pet, per week. Service animals are exempt from fees.

How much is parking at Hyatt House Mexico City/Santa Fe?

Self parking is available for MXN 275 per night.

What time is check-in at Hyatt House Mexico City/Santa Fe?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hyatt House Mexico City/Santa Fe?

Check-out is at noon.

Where is Hyatt House Mexico City/Santa Fe located?

Located in Santa Fe, this hotel is within a 15-minute walk of Santa Fe Center Mall and Teatro Zentrika. Santa Fé Station is 18 minutes by foot.

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Hyatt House Mexico City/Santa Fe Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 963 reviews
Rating 8 - Good. 185 out of 963 reviews
Rating 6 - Okay. 70 out of 963 reviews
Rating 4 - Poor. 30 out of 963 reviews
Rating 2 - Terrible. 34 out of 963 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10

Good hotel
Stayed 2 nights in Apr 2025

10/10

Restaurants are spaced out for not so many choice dinning, but the hotel had a good restaurant with great food and reasonable priced food.
Stayed 2 nights in May 2025

10/10

Nice place and relax
Stayed 2 nights in Mar 2025

10/10

Todo excelente
Stayed 1 night in Mar 2025

10/10

very good
Stayed 2 nights in Jun 2025

10/10

Todo excelente
Stayed 1 night in Mar 2025

10/10

Property is clean, staff is great and breakfast is top-notch. A !
Stayed 3 nights in Feb 2025

10/10

Best hotel in Santa Fe
Stayed 3 nights in Aug 2024

10/10

Clean hotel
Stayed 1 night in Nov 2024

10/10

I like Hyatt
Stayed 1 night in Aug 2024

10/10

Todo exelente
Stayed 2 nights in Dec 2024

10/10

Very nice hotel. Excellent service.
Stayed 3 nights in Aug 2024

10/10

There's a smell coming from pipes, you'll need to keep the toilet seat covered. The way you have to transfer to a different elevator get to the parking or outside is inconvenient. Also can't get the elevator to the parking without the receptionist's card. Breakfast was good.
Stayed 3 nights in May 2025

10/10

*****
Stayed 3 nights in Apr 2025

2/10

I was treated horribly by mgr and admin staff Hyatt needs to take down their name here ! ,!,,
Stayed 1 night in Mar 2025

10/10

V
Stayed 7 nights in Feb 2025

8/10

In general very good
Stayed 5 nights in Dec 2024

10/10

genial
Stayed 8 nights in Nov 2024

10/10

I always feel right at home when I visit this property. A
Stayed 2 nights in Jul 2024

8/10

Very nice, but a couple of issues. Hotel was kept rather cold, and it was difficult to control temperature in the room. But otherwise the room was very well equipped, with microwave, fridge etc. very comfortable as a whole. Food was a bit hit and miss. Some served rather cold and not terribly exciting.
Stayed 5 nights in Jan 2025

10/10

it was great the link to the ABC hospital. lot of space in room. need more elevators
Stayed 3 nights in Oct 2024

8/10

I did not like the cook and waiter on Sunday. They were really rude to my wife.
Stayed 2 nights in Aug 2024

10/10

Ok
Stayed 2 nights in Jul 2024

10/10

It’s a good hotel with friendly staff and good buffet breakfast, all the staff was helpful and nice, I was there with my mom because was near the hospital and the sales manager Nina Reyes was really helpful and kind same for Natalia an Jane the staff in the breakfast buffet and waitresses were very friendly and respectful the food it’s really good because goes beyond the usual menu you have in other hotels they have a lot options and is good menu compared to others hotels with the breakfast it’s included its clean and comfortable my only complaint was one of the elevator not working while my whole stay an the noise from construction or renovation I’m not sure what was happening about that but again Nina Reyes and the other staff was very helpful thank you
Stayed 1 night in Sep 2024

10/10

Muy buena opción de hotel cerca del centro médico
Stayed 3 nights in May 2025