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Hotel Santa Cruz

3.0 star property
Hotel in Tlalnepantla de Baz with a 24-hour business center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Santa Cruz

Interior entrance
Individually decorated, desk, iron/ironing board, free WiFi
Exterior
Hallway
Lobby
Travelers find Hotel Santa Cruz in the city center, with a bar and restaurant for relaxation after exploring. A 24-hour business center ensures work flows, while free WiFi keeps everyone connected. Practical amenities include complimentary self-parking and luggage storage.

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

Junior Single Room, 1 King Bed, Private Bathroom | Bathroom | Shower, free toiletries, hair dryer, towels

Junior Single Room, 1 King Bed, Private Bathroom

Highlights

Individually decorated
LED TV
Private bathroom
Hair dryer
Digital channels
Daily housekeeping
Desk
Wardrobe or closet
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite | Individually decorated, desk, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Ensuite

Highlights

Individually decorated
LED TV
Private bathroom
Hair dryer
Digital channels
Daily housekeeping
Desk
Wardrobe or closet
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi

Basic Double Room, 2 Double Beds, Private Bathroom

Highlights

Individually decorated
LED TV
Private bathroom
Hair dryer
Digital channels
Daily housekeeping
Desk
Wardrobe or closet
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Private Bathroom

Highlights

Individually decorated
LED TV
Private bathroom
Hair dryer
Digital channels
Daily housekeeping
Desk
Wardrobe or closet
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090

What's nearby

  • Mundo E Shopping Center - 7 min drive - 1.7 miles
  • Mexico City Arena - 8 min drive - 3.5 miles
  • Plaza Satelite Shopping Center - 9 min drive - 2.8 miles
  • Toreo Parque Central - 15 min drive - 8.0 miles
  • Basilica of Our Lady of Guadalupe - 20 min drive - 12.6 miles

Getting around

  • Tlalnepantla de Baz Station - 4 min drive
  • Tezozomoc Station - 5 min drive
  • Benito Juarez International Airport (MEX) - 35 min drive

Restaurants

  • ‪Tacos Don León - ‬13 min walk
  • ‪Barbacoa Alex - ‬13 min walk
  • ‪Pasteleria Macram - ‬11 min walk
  • ‪Antojitos Mexicanos Doña Trini - ‬11 min walk
  • ‪Tacos de Carnitas "El Paisa - ‬8 min walk

About this property

Hotel Santa Cruz

Hotel near Mexico City Arena
You can look forward to a bar, a 24-hour business center, and a restaurant at Hotel Santa Cruz. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a vending machine, and a banquet hall
  • Tour/ticket assistance, luggage storage, and smoke-free premises
Room features
All 100 individually decorated rooms include amenities such as free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 42-inch LED TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Comedor Los Tulipanes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

More

  • Desk
  • Individual decor
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults, and MXN 65 to 90 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Frequently asked questions

Is Hotel Santa Cruz pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Santa Cruz?

Self parking is free at this property.

What time is check-in at Hotel Santa Cruz?

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Santa Cruz?

Check-out is at 1:00 PM.

Where is Hotel Santa Cruz located?

Situated in Tlalnepantla de Baz, this hotel is 1.8 mi (2.9 km) from Mundo E Shopping Center and 2.5 mi (4.1 km) from Plaza Satelite Shopping Center. Mexico City Arena and IMSS Lomas Verdes Mexico DF are also within 6 mi (10 km).

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Reviews

Hotel Santa Cruz Reviews

6.8

7.8

Cleanliness

7.0

Amenities

7.2

Staff & service

7.8

Eco-friendliness

7.4

Property conditions & facilities
Rating 10 - Excellent. 31 out of 113 reviews
Rating 8 - Good. 34 out of 113 reviews
Rating 6 - Okay. 15 out of 113 reviews
Rating 4 - Poor. 9 out of 113 reviews
Rating 2 - Terrible. 24 out of 113 reviews

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a 1 night stay.

Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel.
Stayed 1 night in Nov 2024

8/10 Good

Harutyun

Liked: Staff & service, property conditions & facilities
Good

10/10 Excellent

fausto

Liked: Cleanliness, property conditions & facilities
More stuff low employees especially in the kitchen
Stayed 1 night in Aug 2024

2/10 Terrible

Molly

Disliked: Cleanliness, property conditions & facilities
Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Stayed 1 night in Sep 2024

4/10 Poor

Rosalia

Disliked: Staff & service
The stuff very rude
Stayed 1 night in Sep 2024

2/10 Terrible

Mayra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️
Stayed 7 nights in Jan 2025

2/10 Terrible

patty

Liked: Property conditions & facilities
Disliked: Staff & service
Me tocaron mi puerta alas 4 de la mañana me sentí insegura y me fui a otro lugar a pesar de haber pagado 3 días perdí dinero pero preferí eso a Dios guarde me hicieran algún daño lo reporte a recepción y no sentí que me apoyaran de manera profesional
Stayed 3 nights in Aug 2025

8/10 Good

Ariel

Liked: Cleanliness, property conditions & facilities
bien
Stayed 1 night in Jul 2025

2/10 Terrible

Raul

No me respetaron la reservación, y cuando llegue me dijeron que la habitación ya estaba ocupada pero que me podian dar una suit doble por un costo extra, siendo exactamente la misma que vi en la foto cuando reservé por un costo mayor al inicial
Stayed 1 night in Jun 2025

6/10 Okay

griselda

Liked: Property conditions & facilities
Disliked: Staff & service
El hotel está limpio, las empleadas (recepción y cocina, las que me tocaron a mi) son apáticas y hasta groseras, estuve dos noches y una de ellas los huéspedes de al lado, con música fuerte a las casi una de la mañana, en recepción les marcaron y les dijeron que bajarán su volumen, pero finalmente a los huéspedes les valió y yo creo a recepción tambien, pues todo siguió igual, no dormí en toda la noche, la verdad mucho ruido a tempranas horas, no se puede descansar. Las instalaciones buenas
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Recomendado

Excelente ubicación, todo muy limpio y con mucha calma, el trato en recepción deja un poco que desear respecto a su manera de responder las preguntas de los huéspedes pero en general todo excelente.
Stayed 1 night in Feb 2025

8/10 Good

Leandra Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente en todo
Stayed 4 nights in Oct 2024

6/10 Okay

CRISTIAN

Disliked: Amenities
No
Stayed 4 nights in Nov 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2024

2/10 Terrible

Nayverk Jose

Disliked: Amenities
Hice la reserva por medio de Expidia, llegue de mi viaje al hotel a las 3:30pm y dijeron que no tenian nada disponible. Entonces para que hacer reservas?
Stayed 1 night in Nov 2024

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Solo tenía problemas para llegar, pero por todo lo demás está bien, las camas limpias y amplias, el baño bastante aceptable, el personal de recepción son un amor de persona y si no fuera por las reglas hubieran jugado UNO conmigo, una vista hacia el exterior que deja mucho que desear pero mi experiencia fue bastante buena:D
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Muy ruidoso.

Habia mucho ruido de niños corriendo y gente hablando fuerte y gritando. Había estado antes en el hotel y en general bien, pero en esta ocasión muy incómodo tanto ruido.
Stayed 1 night in Nov 2024

8/10 Good

Maricela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pasamos una noche ahí en general bien
Stayed 1 night in Nov 2024

4/10 Poor

Lizeth Eloisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El persona de recepción es poco amable
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena atención

Buena atención
Stayed 1 night in Nov 2024

2/10 Terrible

Gustavo

Disliked: Amenities
Está bien la propiedad solo que mi reservación no existía según la recepcionista
Stayed 1 night in Nov 2024

8/10 Good

HUGO ERICK

Liked: Cleanliness, property conditions & facilities
Es básicamente un hotel de paso, aunque con instalaciones en buen estado en general. Por el costo bastante asequible, puede ser una opción si no se llevan niños. Los alrededores es zona industrial así que no hay negocios cercanos. Me pareció bastante limpio. Hay estacionamiento en el sótano.
Stayed 1 night in Nov 2024

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bien
Stayed 1 night in Oct 2024

2/10 Terrible

ROGERT

Realmente no dejan entrar al turista mal los gremios deben unirse para que esto no suceda
Stayed 5 nights in Oct 2024

2/10 Terrible

Ivan

Disliked: Staff & service
Es buena la instalación, solo que la atención es deficiente
Stayed 3 nights in Sep 2024

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