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Hotel Santa Cruz

3.0 star property
Hotel Santa Cruz delivers comfort in the heart of the city with a restaurant for dining and a business center where travelers can catch up on work

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Photo gallery for Hotel Santa Cruz

Exterior - Hotel Santa Cruz (Tlalnepantla de Baz)
Reception - Hotel Santa Cruz (Tlalnepantla de Baz)
Lobby - Hotel Santa Cruz (Tlalnepantla de Baz)
Shower, free toiletries, hair dryer, towels - Hotel Santa Cruz (Tlalnepantla de Baz)
Hallway - Hotel Santa Cruz (Tlalnepantla de Baz)
Travelers find Hotel Santa Cruz in the city center, with a bar and restaurant for relaxation after exploring. A 24-hour business center ensures work flows, while free WiFi keeps everyone connected. Practical amenities include complimentary self-parking and luggage storage.

Reviews

6.8 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

Junior Single Room, 1 King Bed, Private Bathroom | Bathroom | Shower, free toiletries, hair dryer, towels

Junior Single Room, 1 King Bed, Private Bathroom

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite | Individually decorated, desk, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Ensuite

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi

Basic Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Tlalnepantla de Baz is home to Hotel Santa Cruz. Palacio de Bellas Artes and Chapultepec Castle are cultural highlights, and some of the area's notable landmarks include Angel of Independence Monument and Paseo de la Reforma. Check out an event or a game at Mexico City Arena, and consider making time for Parque Zoologico de Chapultepec, a top attraction not to be missed. Visit our Tlalnepantla de Baz travel guide
Map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090

What's nearby

  • Tlalnepantla Convention Center
    4 min drive - 1.0 mile
  • Corpus Christi Cathedral
    4 min drive - 1.2 miles
  • Star Médica Tlalnepantla
    4 min drive - 1.2 miles
  • Plaza Tlalne Fashion Mall
    4 min drive - 1.2 miles
  • Sentura Mall
    6 min drive - 1.9 miles

Getting around

  • Tlalnepantla Station
    4 min drive
  • Tlalnepantla de Baz Station
    6 min drive
  • Benito Juarez International Airport (MEX)
    39 min drive

Restaurants

  • Barbacoa Alex
    16 min walk
  • Café del Duende
    12 min walk
  • Pasteleria Macram
    16 min walk
  • Antojitos Mexicanos Doña Trini
    15 min walk
  • Beny pizza
    16 min walk

About this property

Hotel Santa Cruz

Hotel near Mexico City Arena
You can look forward to a bar, a 24-hour business center, and a restaurant at Hotel Santa Cruz. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a banquet hall, and smoke-free premises
  • A vending machine, an elevator, and tour/ticket assistance
Room features
All 100 individually decorated rooms include amenities such as free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 42-inch LED TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Comedor Los Tulipanes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

More

  • Desk
  • Individual decor
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults, and MXN 65 to 90 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Frequently asked questions

Is Hotel Santa Cruz pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Santa Cruz?

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Santa Cruz?

Check-out is at 1:00 PM.

Where is Hotel Santa Cruz located?

Situated in Tlalnepantla de Baz, this hotel is 2 mi (3.3 km) from Mundo E Shopping Center and 2.8 mi (4.5 km) from Plaza Satelite Shopping Center. Mexico City Arena and IMSS Lomas Verdes Mexico DF are also within 6 mi (10 km). Tlalnepantla de Baz Station is 28 minutes by foot.

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Reviews

Hotel Santa Cruz Reviews

6.8

7.8

Cleanliness

6.6

Amenities

7.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 39 out of 134 reviews
Rating 8 - Good. 37 out of 134 reviews
Rating 6 - Okay. 19 out of 134 reviews
Rating 4 - Poor. 10 out of 134 reviews
Rating 2 - Terrible. 29 out of 134 reviews

Reviews

Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a 1 night stay.

Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel.
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Marcos

Liked: Cleanliness
Disliked: Amenities
Will appreciate if staff on desck and kitchen, will be more friendly, house keeping 100%👌 we love it!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Harutyun

Liked: Staff & service, property conditions & facilities
Good
Verified

8/10 Good

Carmen Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was a little creepy but generally okay
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

fausto

Liked: Cleanliness, property conditions & facilities
More stuff low employees especially in the kitchen
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Molly

Disliked: Cleanliness, property conditions & facilities
Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Rosalia

Disliked: Staff & service
The stuff very rude
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Mayra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️
Stayed 7 nights in Jan 2025
Verified

2/10 Terrible

Lionel

Disliked: Staff & service, amenities, property conditions & facilities
Nunca desayuné ahí
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

Juan Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación huele a humedad y Mal trato de la recepcionista ,no saben respetar las reservaciones etc espero y mejoren el servicio porque yo ya no vuelvo más
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Julio César

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No respetan las reservaciones por app, las recepcionistas son groseras a pesar q dice la app q se paga en la propiedad dicen q se debe pagar antes. En la habitación habia cucarachas. Entonces si tienen la oportunidad de hospedarse ahi DESAPROVECHENLA.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Julio César

Disliked: Staff & service, amenities
El personal de recepción terrible dicen que no tengo reservado cuando ya se confirmó por la aplicacion y via telefónica, son groseras, dicen que no tienen habitaciones y al.final despues de discutir aceptan su error. No recmiendo reservar por app. No porq sea mala la app sino el hotel y su personal.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

julio

Disliked: Cleanliness, amenities, property conditions & facilities
La habitacion descuidada toallas muy viejas puerta del baño descompuesta recepcionista de mal genio
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Félix

Liked: Staff & service
Aceptable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Josh Leon

Liked: Cleanliness, property conditions & facilities
Fue muy tranquilo y cómodo
Stayed 1 night in Dec 2025
Verified

8/10 Good

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Si limpia si fue amable el personal fue lo que buscaba serca de dónde era mi compromiso y si descanse sin ruidos
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Yair S

Liked: Cleanliness, staff & service, amenities
La limpieza s excelente!
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien buena atención. La Srita. Daniela de recepción es muy eficiente, amable y te apoya en lo que necesites.
Stayed 1 night in Oct 2025
Verified

8/10 Good

BEATRIZ

Liked: Cleanliness, property conditions & facilities, room comfort
Todo excelente, limpieza, ubicación solo el servicio a la habitación no lo atendieron ya que solicitamos cena a la carta y nunca la llevaron
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Alexi j

Liked: Cleanliness
Disliked: Staff & service

Mucho ruido y no dejan dormir

Había mucho ruido, se escucha todo los de las habitaciones al rededor en la mañana, el personal hacen el aseo con música a todo volumen.
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

patty

Liked: Property conditions & facilities
Disliked: Staff & service
Me tocaron mi puerta alas 4 de la mañana me sentí insegura y me fui a otro lugar a pesar de haber pagado 3 días perdí dinero pero preferí eso a Dios guarde me hicieran algún daño lo reporte a recepción y no sentí que me apoyaran de manera profesional
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Ariel

Liked: Cleanliness, property conditions & facilities
bien
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Raul

No me respetaron la reservación, y cuando llegue me dijeron que la habitación ya estaba ocupada pero que me podian dar una suit doble por un costo extra, siendo exactamente la misma que vi en la foto cuando reservé por un costo mayor al inicial
Stayed 1 night in Jun 2025