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Hotel Santa Cruz

Property class: 3

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Photo gallery for Hotel Santa Cruz

A building with a sign reading "HOTEL SANTA CRUZ" and an entrance sign. - Hotel Santa Cruz (Tlalnepantla de Baz)
A hotel room with a large bathtub, a bed with a wooden headboard, a red armchair, and a marble floor. - Hotel Santa Cruz (Tlalnepantla de Baz)
A modern interior with a green sofa, a black partition, and a desk with a computer. - Hotel Santa Cruz (Tlalnepantla de Baz)
A modern hotel lobby with a clean, polished floor, a red armchair, and yellow accent walls. - Hotel Santa Cruz (Tlalnepantla de Baz)
A modern hotel reception area with a glass facade, a reception desk, and a digital display. - Hotel Santa Cruz (Tlalnepantla de Baz)
At Hotel Santa Cruz, you can look forward to a bar, a 24-hour business center, and a restaurant. Stay connected with free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

A bathroom with a black sink, a mirror, and a towel rack.

Junior Single Room, 1 King Bed, Private Bathroom

8.4 out of 10
Very good
(10 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Ensuite

A modern hotel room with a large bed, wooden headboard, and a small bedside table with a phone.

Superior Room, 1 King Bed, Ensuite

7.4 out of 10
Good
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

A hotel room with two single beds, each with a wooden headboard and white bedding. There is a nightstand with a lamp and a small table between the beds.

Basic Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

A hotel room with two beds, a telephone, and a small table with a sign.

Superior Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Tlalnepantla de Baz is home to Hotel Santa Cruz. Palacio de Bellas Artes and Soumaya Museum are cultural highlights, and some of the area's notable landmarks include Angel of Independence Monument and Paseo de la Reforma. Looking to enjoy an event or a game? See what's going on at Mexico City Arena or Autódromo Hermanos Rodríguez. Visit our Tlalnepantla de Baz travel guide
Map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090

What's nearby

  • Tlalnepantla Convention Center
    5 min drive - 1.2 miles
  • Plaza Tlalne Fashion Mall
    5 min drive - 1.4 miles
  • Centennial Theater
    5 min drive - 1.4 miles
  • Corpus Christi Cathedral
    6 min drive - 1.2 miles
  • Centro Cultural Nahui Ollin
    6 min drive - 1.9 miles

Getting around

  • Tlalnepantla Station
    4 min drive
  • Tlalnepantla de Baz Station
    6 min drive
  • Benito Juarez International Airport (MEX)
    39 min drive

Restaurants

  • Little Caesar's Los Reyes Iztacala
    12 min walk
  • Mi Sabor
    11 min walk
  • Cafe Crepúsculo
    14 min walk
  • Café del Duende
    12 min walk
  • restaurante bar Villafuertes
    17 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Comedor Los Tulipanes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

More

  • Connecting rooms available
  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults, and MXN 65 to 90 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Santa Cruz pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Santa Cruz?

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Santa Cruz?

Check-out is at 1:00 PM.

Where is Hotel Santa Cruz located?

Situated in Tlalnepantla de Baz, this hotel is 2 mi (3.3 km) from Mundo E Shopping Center and 2.8 mi (4.5 km) from Plaza Satelite Shopping Center. Mexico City Arena and IMSS Lomas Verdes Mexico DF are also within 6 mi (10 km). Tlalnepantla de Baz Station is 28 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Santa Cruz Reviews

7.2

Good

8.0

Cleanliness

7.2

Amenities

7.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 55 out of 159 reviews
Rating 8 - Good. 42 out of 159 reviews
Rating 6 - Okay. 22 out of 159 reviews
Rating 4 - Poor. 11 out of 159 reviews
Rating 2 - Terrible. 29 out of 159 reviews

Reviews

Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean for my 5 days there. Ms. Rocío is an important asset to the hotel. She has such a charming disposition and knows how to talk to people. She made my bad days disappear and her smile just warms your heart. I can't thank her enough for her help. Thank you Ms Rocío.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a 1 night stay.

Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Lary

Liked: Cleanliness, staff & service
Clean room and nice staff will appreciate hair dryer in the rooms are needed.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Marcos

Liked: Cleanliness
Disliked: Amenities
Will appreciate if staff on desck and kitchen, will be more friendly, house keeping 100%👌 we love it!
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

Harutyun

Liked: Staff & service, property conditions & facilities
Good
Verified review

8/10 Good

Carmen Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was a little creepy but generally okay
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

fausto

Liked: Cleanliness, property conditions & facilities
More stuff low employees especially in the kitchen
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

Molly

Disliked: Cleanliness, property conditions & facilities
Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Rosalia

Disliked: Staff & service
The stuff very rude
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

CRISTIAN

Disliked: Amenities
No
Stayed 4 nights in Nov 2024
Verified review

2/10 Terrible

Mayra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️
Stayed 7 nights in Jan 2025
Verified review

6/10 Okay

Diana Laura

Liked: Cleanliness
Disliked: Staff & service
La habitación cuenta con lo básico, en realidad el lugar esta bien, lo malo es la recepcionista que me tocó, muy despota
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Oscar I.

Lo básico para una estancia corta
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien el lugar aunque se podían llegar a escuchar algunas cosas de las habitaciones aledañas
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Oscar I.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar excelente pata escancia de trabajo
Stayed 7 nights in Jun 2026
Verified review

4/10 Poor

Rubi

Liked: Cleanliness
La reservación por app con pago en el hotel no se respeta si no llegas antes de las 7pm. El hotel acepta huéspedes "de paso" que son muy ruidosos. Las camas y las almohadas son duras. Durante la noche, se escuchan los ruidos de las habitaciones de lado
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Personal como enojado
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jose Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel muy limpio y funcional. Personal amable.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Ma del Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está excelente, la comida también con buen sabor muy atento el servicio al cuarto, no mucho que comer al rededor, el internet falla pero la verdad me encantaron las instalaciones y la limpieza del cuarto.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente para descansar Cuenta con restaurante Amplio estacionamiento
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Cuenta con restaurante Todo limpio y ordenado Ideal estacionamiento amplio y subterráneo
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

alma

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Si ckn buen sabor la carne en su punto
Stayed 1 night in Mar 2026