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Hotel Carlota

3.5 star property
Hotel with free parking, a short walk to Paseo de la Reforma

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Photo gallery for Hotel Carlota

Exterior
1 bedroom, premium bedding, in-room safe, laptop workspace
Deluxe Room | 1 bedroom, premium bedding, in-room safe, laptop workspace
Reception
Premium Room | 1 bedroom, premium bedding, in-room safe, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pool
  • Air conditioning
  • Pet friendly

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, in-room safe, laptop workspace

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Free bottled water
Cable channels
Laptop workspace
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, in-room safe, laptop workspace

Standard Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Free bottled water
Cable channels
Laptop workspace
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

1 bedroom, premium bedding, in-room safe, laptop workspace

Premium Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Free bottled water
Cable channels
Laptop workspace
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Rio Amazonas No. 73, Col. Cuauhtemoc, Mexico City, 06500

What's nearby

  • Paseo de la Reforma - 3 min walk - 0.2 miles
  • Reforma 222 - 3 min walk - 0.2 miles
  • U.S. Embassy - 7 min walk - 0.4 miles
  • Angel of Independence Monument - 10 min walk - 0.6 miles
  • Monument to the Revolution - 15 min walk - 0.8 miles

Getting around

  • Mexico City Fortuna Station - 9 min drive
  • San Cosme Station - 17 min walk
  • Benito Juarez International Airport (MEX) - 27 min drive

Restaurants

  • ‪Tierra Garat - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪La Provoleta Asador Argentino - ‬2 min walk
  • ‪Mezzo Mezzo - ‬3 min walk
  • ‪Nologo - ‬1 min walk

About this property

Hotel Carlota

Boutique hotel near Paseo de la Reforma
A short walk from U.S. Embassy and Angel of Independence Monument, Hotel Carlota provides a poolside bar, shopping on site, and a library. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • An outdoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • An elevator, a 24-hour front desk, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Carlota boast comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Bathrooms with showers and tubs or showers
  • Flat-screen TVs with cable channels

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 350 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per stay, plus a deposit of MXN 1000 per stay
Welcoming dogs only
2 total (up to 29 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 350 per person
  • Airport shuttle fee: MXN 1392 per vehicle (roundtrip, maximum occupancy 2)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Parking height restrictions apply

Property is also known as

Hotel Carlota Mexico City
Hotel Carlota
Carlota Mexico City

Frequently asked questions

Does Hotel Carlota have a pool?

Yes, this property has an outdoor pool.

Is Hotel Carlota pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 29 lbs per pet. There's a deposit of MXN 1000 per stay and a fee of MXN 500 per pet, per stay.

How much is parking at Hotel Carlota?

Self parking is free at this property.

What time is check-in at Hotel Carlota?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Carlota?

Check-out is at noon.

Does Hotel Carlota provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1392 per vehicle applies.

Where is Hotel Carlota located?

Located in Reforma, this boutique hotel is within a 5-minute walk of Reforma 222 and Paseo de la Reforma. Angel of Independence Monument and U.S. Embassy are also within 15 minutes. San Cosme Station is 17 minutes by foot and Cuauhtemoc Station is 19 minutes.

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Hotel Carlota Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 263 out of 512 reviews
Rating 8 - Good. 127 out of 512 reviews
Rating 6 - Okay. 68 out of 512 reviews
Rating 4 - Poor. 29 out of 512 reviews
Rating 2 - Terrible. 25 out of 512 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel to stay. But need to work with the WiFi on the rooms.
Stayed 2 nights in Apr 2025

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location
Stayed 4 nights in Sep 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente todo
Stayed 1 night in Apr 2025

6/10 Okay

Arturo

Liked: Cleanliness, staff & service, amenities
I like the ubication, walkable area and security. I dislike the room installations, the AC is really noisy and the bathroom plumbing is in bad conditions.
Stayed 3 nights in Apr 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very comfortable beds and tasty, popular local cafe. Rooms have small windows onto courtyard and no view.
Stayed 3 nights in Dec 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities
Thank you for the early check in and the late check out!!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Aaron

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice place and walking distance to a lot of restaurants and must-see places

10/10 Excellent

andres

Liked: Cleanliness
it was great!
Stayed 1 night in Sep 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2025

8/10 Good

Yashitha

Liked: Cleanliness, staff & service
The property was in a great location with friendly staff. There is a nice pool and restaurant in the property. The facilities however were a little dated, especially the shower heads. Otherwise, it was a pleasant stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2025

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Try the restaurants. They are awesome
Stayed 1 night in Oct 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Claude

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean, helpful employees, great location, amazing interior

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service
A/C unit not working properly, and the room was hot all night.
Stayed 1 night in Apr 2025

10/10 Excellent

Samantha

Liked: Cleanliness, property conditions & facilities, communication
Wonderful hotel with very helpful staff. The room was very large and comfortable. I would definitely stay here again!
Stayed 1 night in Jan 2023

10/10 Excellent

Rian

Liked: Cleanliness, room comfort, communication

Very nice

Great location and very nice room. The restaurant was very nice and service was awesome!
Stayed 4 nights in Oct 2023

2/10 Terrible

Erik

Liked: Room comfort
Disliked: Staff & service

Terrible hotel

Terrible experience got charged for soemthing at the mini bar that I didnt get , couldnt get it sorted out with front desk and they were completely useless , ended just paying for it instead of wasting time
Stayed 2 nights in Jan 2025

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Amenities
I liked the location and design. Bathrooms need to be cleaner and better towels.
Stayed 4 nights in Jan 2024

10/10 Excellent

Vivien

Liked: Cleanliness, property conditions & facilities
Friendly staff. Well located. I heated the restaurant is amazing but I didn’t get the chance to try it.
Stayed 1 night in May 2023

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely place to stay! The design is just ver very interesting and the beds were comfortable, the staff helpful and plenty of areas to chill and work! The only thing is that the walls are kinda thin and is easy to hear others! Also there are so many amazing places to eat around the corner, this is definitely one of my favs hotels in Mexico City!
Stayed 1 night in Aug 2023

10/10 Excellent

Luis

Liked: Cleanliness, room comfort, communication

I'll be back!

The hotel is a beautiful boutique hotel in an amazing location. The restaurant located in the hotel is fantastic. However, the best part of my stay was how attentive the member of staff were.
Stayed 6 nights in Sep 2022

4/10 Poor

leslie

Liked: Cleanliness, property conditions & facilities
WiFi didn’t work in the room and it was very noisy.
Stayed 1 night in Oct 2024

6/10 Okay

Antonio

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Wifi Sucks !!!
Stayed 1 night in Dec 2024

8/10 Good

Jeremy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice hotel. Rooms are modern, especially compared to other Mexico city hotels. unfortunately, the property can be very loud at times. Most of the rooms surround the pool-restaurant-bar so it can be loud at times.
Stayed 3 nights in Apr 2023