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Hotel Carlota

3.5 star property
Hotel with free parking, 4-minute walk to Paseo de la Reforma

Choose dates to view prices

Photo gallery for Hotel Carlota

Exterior
Reception
1 bedroom, premium bedding, in-room safe, desk
Breakfast, lunch, dinner served; local cuisine
Premium Room | 1 bedroom, premium bedding, in-room safe, desk
Located near Paseo de la Reforma, Hotel Carlota offers a boutique retreat with an outdoor pool and on-site shopping. Enjoy the convenience of free in-room WiFi, dry cleaning/laundry services, a library, and helpful staff highly praised by guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Bar
  • Breakfast available
  • Pet friendly
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Yard
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Free bottled water
Cable channels
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

1 bedroom, premium bedding, in-room safe, desk

Premium Room

Highlights

Yard
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Free bottled water
Cable channels
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, in-room safe, desk

Standard Room

8.0 out of 10
Very good
(7 reviews)

Highlights

Yard
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Free bottled water
Cable channels
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, in-room safe, desk

Standard Room

Highlights

Yard
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Free bottled water
Cable channels
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Rio Amazonas No. 73, Col. Cuauhtemoc, Mexico City, 06500

What's nearby

  • Paseo de la Reforma - 3 min walk - 0.2 miles
  • Reforma 222 - 3 min walk - 0.2 miles
  • U.S. Embassy - 7 min walk - 0.4 miles
  • Angel of Independence Monument - 10 min walk - 0.6 miles
  • Monument to the Revolution - 15 min walk - 0.8 miles

Getting around

  • Mexico City Fortuna Station - 9 min drive
  • San Cosme Station - 17 min walk
  • Benito Juarez International Airport (MEX) - 27 min drive

Restaurants

  • ‪Tierra Garat - ‬2 min walk
  • ‪Mezzo Mezzo - ‬3 min walk
  • ‪La Provoleta Asador Argentino - ‬2 min walk
  • ‪El Ronquillo - ‬3 min walk
  • ‪Restaurante La Tregua - ‬1 min walk

About this property

Hotel Carlota

Boutique hotel near Paseo de la Reforma
Close to Angel of Independence Monument and Monument to the Revolution, Hotel Carlota provides a poolside bar, shopping on site, and a library. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • An outdoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Tour/ticket assistance, free newspapers, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Carlota boast comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Bathrooms with showers and tubs or showers
  • Flat-screen TVs with cable channels
  • Private yards, wardrobes/closets, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 350 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per stay, plus a deposit of MXN 1000 per stay
Welcoming dogs only
2 total (up to 29 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 350 per person
  • Airport shuttle fee: MXN 1392 per vehicle (roundtrip, maximum occupancy 2)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Parking height restrictions apply

Property is also known as

Hotel Carlota Mexico City
Hotel Carlota
Carlota Mexico City

Frequently asked questions

Does Hotel Carlota have a pool?

Yes, this property has an outdoor pool.

Is Hotel Carlota pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 29 lbs per pet. There's a deposit of MXN 1000 per stay and a fee of MXN 500 per pet, per stay.

How much is parking at Hotel Carlota?

Self parking is free at this property.

What time is check-in at Hotel Carlota?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Carlota?

Check-out is at noon.

Does Hotel Carlota provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1392 per vehicle applies.

Where is Hotel Carlota located?

Located in Reforma, this boutique hotel is within a 5-minute walk of Reforma 222 and Paseo de la Reforma. Angel of Independence Monument and U.S. Embassy are also within 15 minutes. San Cosme Station is 17 minutes by foot and Cuauhtemoc Station is 19 minutes.

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Reviews

Hotel Carlota Reviews

8.4

Very Good

8.8

Cleanliness

8.8

Location

8.8

Staff & service

8.8

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 293 out of 558 reviews
Rating 8 - Good. 136 out of 558 reviews
Rating 6 - Okay. 70 out of 558 reviews
Rating 4 - Poor. 32 out of 558 reviews
Rating 2 - Terrible. 27 out of 558 reviews

Reviews

10/10 Excellent

Arturo A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute property 1/2 block from reforma, very very walkable. The restaurant/bar staff is super nice and friendly (Gabrien and Jazmin in particular) Very clean rooms and areas in general.
Stayed 5 nights in Aug 2025

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and super chic

Great hotel, clean, super chic
Stayed 3 nights in Mar 2025

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location
Stayed 4 nights in Sep 2024

8/10 Good

Teu

Liked: Amenities
Disliked: Property conditions & facilities
Nice hotel but every time I stay there’s something wrong with my room, whether the showers broken or this last time our aircon was so loud I could barely sleep! I wasn’t able to turn it off. The pool area is great!
Stayed 1 night in Apr 2025

10/10 Excellent

Aaron

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice place and walking distance to a lot of restaurants and must-see places

8/10 Good

Chris

Liked: Cleanliness, staff & service
So far so great! Property is industrial chic. The pool is strange - it’s in the courtyard in front of the restaurant patio which isn’t appealing and probably why nobody was in it during my stay. Other than that the staff was INCREDIBLE and so kind and accommodating. Shipping is super close across Paseo Reforma. Overall, extremely happy!
Stayed 1 night in Jul 2025

10/10 Excellent

Claude

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean, helpful employees, great location, amazing interior

10/10 Excellent

Samantha

Liked: Cleanliness, property conditions & facilities, communication
Wonderful hotel with very helpful staff. The room was very large and comfortable. I would definitely stay here again!
Stayed 1 night in Jan 2023

6/10 Okay

Arturo

Liked: Cleanliness, staff & service, amenities
I like the ubication, walkable area and security. I dislike the room installations, the AC is really noisy and the bathroom plumbing is in bad conditions.
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

I recently stayed at Hotel Carlota for a weekend trip. The hotel itself is very clean, modern, and rooms are spacious. All the staff members were friendly and helpful!! A plus is hotel parking is free. My only complaint is I got a room facing the street which was very noisy. You could hear neighbors and cars the entire night. However I believe moving rooms could help with this. Overall I would stay again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Vivien

Liked: Cleanliness, property conditions & facilities
Friendly staff. Well located. I heated the restaurant is amazing but I didn’t get the chance to try it.
Stayed 1 night in May 2023

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely place to stay! The design is just ver very interesting and the beds were comfortable, the staff helpful and plenty of areas to chill and work! The only thing is that the walls are kinda thin and is easy to hear others! Also there are so many amazing places to eat around the corner, this is definitely one of my favs hotels in Mexico City!
Stayed 1 night in Aug 2023

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2025

6/10 Okay

Adriana

Liked: Cleanliness, amenities, property conditions & facilities, communication
the design is very cool. the hotel is very noisy, especially early in the morning. the restaurant starts on their morning routine and you can hear everything
Stayed 2 nights in Feb 2023

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service
A/C unit not working properly, and the room was hot all night.
Stayed 1 night in Apr 2025

10/10 Excellent

Ana Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024

2/10 Terrible

nathan

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This place was ridiculously loud. They actually have ear plugs in the room because of guest complaints. The room was small with a crazy small bathroom. No window. And the loudest place I've ever stayed.
Stayed 2 nights in Sep 2022

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would rate it a 4.5. Not soundproof due to occasional courtyard noise and stairwell vibration noise. Front desk and security were very nice. Security especially friendly. Very cute, trendy boutique hotel with a small pool, bar and restaurant in an excellent convenient location on a nice street. Housekeeper barged in twice in a row without knocking to leave a welcome note, but quickly shut the door and apologized. I had the Do Not Disturb sign up.
Stayed 2 nights in Oct 2024

4/10 Poor

Pablo

Disliked: Communication
not a good place
Stayed 3 nights in Apr 2023

6/10 Okay

Nicole

Liked: Staff & service, amenities
We had a good time in this hotel, here are some pros and cons: Pros: - The location is excellent, super convenient for all the areas of interest - Rooms are big, spacious and it is well equipped - The pool are is ok to relax for a bit and take the sun - There is always someone from staff available to attend to your needs. Cons: - The hotel has a strong industrial feeling that I didn't like. The rooms don't feel cozy and some details like rugs, pillow cases and curtains feel old. - Room service is not great, they knocked on our door one day at 5pm to try to clean up. - The doors don't have a double lock option from the inside, which I didn't love. Overall it was an ok experience. I will probably look for a different place next time in Mexico City, but good enough for the price we paid.
Stayed 3 nights in May 2024

10/10 Excellent

Conrado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, es un lugar muy recomendable cuenta con todo lo necesario para un viaje de negocio de placer
Stayed 1 night in Oct 2025

8/10 Good

Miguel Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
La habitación estuvo limpia, muy sencilla, no tiene algún mueble o silla, solo la cama y un buró.
Stayed 1 night in Oct 2025

4/10 Poor

Jasmine

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The room wasn’t cleaned throughly during the time we were there the amenities aren’t that convenient because they have inconsistent hours. The staff was nice but they were hard to reach on more than one occasion. Not exactly family friendly in my opinion or experience feels like the bathroom sink being on the outside of the bathroom it self is a bit unsanitary and sink was not properly cleaned. Door should have a proper lock it didn’t lock so feels unsafe.
Stayed 8 nights in Sep 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel con concepto. Moderno
Stayed 1 night in Sep 2025

10/10 Excellent

Armando

Liked: Amenities, property conditions & facilities
Excelente
Stayed 1 night in Sep 2025

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