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Hilton Mexico City Santa Fe

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Outdoor pool, sun loungers - Hilton Mexico City Santa Fe (Mexico City)
Lobby - Hilton Mexico City Santa Fe (Mexico City)
Lobby - Hilton Mexico City Santa Fe (Mexico City)
Terrace/patio - Hilton Mexico City Santa Fe (Mexico City)
Daily to-go breakfast for a fee - Hilton Mexico City Santa Fe (Mexico City)
Luxury
4.5 star property
9.2

Wonderful

Modern comfort in Santa Fe

Sophisticated dining awaits at Madera restaurant, with garden views complementing flavorful cuisine. Guests can retreat to the rooftop terrace with outdoor pool and poolside bar service. Three distinct bars offer perfect settings for unwinding with cocktails after exploring the adjacent Samara Shopping center.

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for 1 King Bed Executive Floor

A reception desk with a computer monitor, a lamp, and a shelf with various decorative items.

1 King Bed Executive Floor

  • Sleeps 2

View all photos for 1 King Bed

A hotel room with a large bed, a TV, a nightstand with a phone, and a view of the city at night.

1 King Bed

  • Sleeps 2

View all photos for 1 King Bed Junior Suite

A hotel room with a bed, a TV, a desk, and a chair.

1 King Bed Junior Suite

  • Sleeps 3

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.6 out of 10
Exceptional
(26 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.6 out of 10
Exceptional
(38 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Double Beds

  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (1 King bed)

50-inch LED TV with cable channels, TV, iPod dock

Suite, 1 Bedroom (1 King bed)

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Santa Fe neighborhood, Hilton Mexico City Santa Fe is connected to a shopping center. Samara Shops and Arcos Bosques are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Parque La Mexicana. Don't miss out on a visit to KidZania Santa Fe. Visit our Mexico City travel guide
Map
Antonio Dovali Jaime No. 70, Mexico City, 1219

What's nearby

  • A cityscape with modern high-rise buildings, a green park area, and a complex road network.
    Parque La Mexicana
    19 min walk - 1.0 mile
  • Samara Shops
    1 min walk - 0.0 miles
  • Expo Santa Fe Mexico
    10 min walk - 0.6 miles
  • Tecnologico de Monterrey - Santa Fe
    15 min walk - 0.8 miles
  • Santa Fe Center Mall
    19 min walk - 1.0 mile

Getting around

  • Santa Fé Station
    17 min walk
  • Mexico City Fortuna Station
    20 min drive
  • Benito Juarez International Airport (MEX)
    51 min drive

Restaurants

  • Starbucks
    1 min walk
  • McDonald's
    1 min walk
  • Chili's Grill & Bar
    2 min walk
  • La Imperial
    2 min walk
  • Vapiano
    2 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Self parking on site (MXN 150 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 11:00 AM for a fee: MXN 415 for adults and MXN 208 for children
  • 3 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Madera

Things to do

  • Gym
  • Outdoor pool
  • Shopping mall
  • Stereo
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7,363 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2014
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 900 per pet, per stay (maximum MXN 900 per stay), plus a deposit of MXN 2000 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 75 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 415 for adults and MXN 208 for children
  • Airport shuttle fee: MXN 2100 per vehicle (roundtrip, maximum occupancy 4)
  • Self parking fee: MXN 150 per day
  • Pet deposit: MXN 2000 per day
  • Pet fee: MXN 900 per pet, per stay (maximum MXN 900 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hilton Mexico City Santa Fe have a pool?

Yes, this property has an outdoor pool.

Is Hilton Mexico City Santa Fe pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 75 lbs per pet. There's a deposit of MXN 2000 per day and a fee of MXN 900 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for MXN 150 per day.

What time is check-in at Hilton Mexico City Santa Fe?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Hilton Mexico City Santa Fe?

Check-out is at noon.

Does Hilton Mexico City Santa Fe provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 2100 per vehicle applies.

Where is Hilton Mexico City Santa Fe located?

Located in Santa Fe, this luxury hotel is within 1 mi (2 km) of Samara Shops, Parque La Mexicana, and KidZania Santa Fe. Tecnologico de Monterrey - Santa Fe and Teatro Zentrika are also within 2 mi (3 km). Santa Fé Station is 17 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hilton Mexico City Santa Fe Reviews

9.2

Wonderful

9.6

Cleanliness

9.8

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 743 out of 1004 reviews
Rating 8 - Good. 140 out of 1004 reviews
Rating 6 - Okay. 62 out of 1004 reviews
Rating 4 - Poor. 32 out of 1004 reviews
Rating 2 - Terrible. 27 out of 1004 reviews

Reviews

Verified

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Cleaning staff was very nice and did a great job on our room
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe Hotel.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Miguel A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Additionally, we loved how conveniently it was located to a variety of shops.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Gabrielle

Liked: Cleanliness, amenities, property conditions & facilities
Great price point for such an updated and modern hotel. Rooftop pool was beautiful and room service was quick.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Martha Angelica

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, and the hotel is nice. I think the bedding is too warm.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

J. Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,onsite restaurants..pool.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean and friendly staff
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, great location.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Laybet

Liked: Cleanliness, staff & service, amenities
The room was very comfortable. The service of the staff was great. The room was clean and in good conditions
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Shetal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was good.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, hotel was clean, excellent customer service, 24 hour room service, overall excellent.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Claudia Del

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect! The staff was great, very helpful, inviting... the hotel was clean and had everything you needed at your fingers. Showers were very spacious and gorgeous. GREAT STAY!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

ADRIANA

Liked: Cleanliness, amenities, property conditions & facilities
Facilities were impecable and location ideal.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Mateo

Liked: Cleanliness, amenities, property conditions & facilities
Great service from Giovanni in the front desk so welcoming and friendly respectful best expierence ever
Stayed 3 nights in May 2025
Verified

10/10 Excellent

EDGAR

Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful the staff are unique they are very attentive very polite they'll help you in any way they can they usually go out of their own way to help you rooms clean beautiful perfect location close to La Mexicana Park shopping mall restaurants it does has it all.
Stayed 9 nights in Jun 2025
Verified

4/10 Poor

Javier

Liked: Property conditions & facilities
Disliked: Amenities
Room was in good condition, however the tv could not connect to Internet, wifi, Netflix, nothing. But the main thing was the fact that the hotel's main amenities (the pool) was unsanitary to enter since there was a very sexual type of party upstairs and the front desk did not notify this at all.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Gina

Liked: Cleanliness, staff & service
The room was not as pleasant as I expected. The TV did not have internet according to the front desk, the whole hotel did not have one tv. And the fridge, it was not a fridge. It had a card stating that. The cleaning staff, Sophia was excellent. Thanks, Gina
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very clean
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exemplary staff that was attentive and gracious. The property is immaculate, easy to navigate transportation to sights throughout CDMX and very convenient to have small grocery store attached in the shopping center -
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Raul Perez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property with excellent location in Santa Fe. Connected to a small mall that has several dinning options, a supermarket, ATMs, coffee shops, etc. Staff was very friendly. In-property food was good. Would recommend.
Stayed 5 nights in Sep 2024
Verified

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, quiet, good location I do not understand why they do not offer servibar in rooms.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, very clean and connected to a mall which is very convenient. Most of the staff was wonderful except for the lady that was at the time of our check in. She did not tell us anything about the hotel, except for our room numbers and wifi info. Nothing else. We didn’t know about breakfast, pool, dining options etc.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, but you get what you pay for.

My husband and I always come to Santa Fe (CDMX) for a staycation on our anniversary. While you do expect rooms that are a little subpar when getting a good deal, and although the quality of the service and of the room in general were as expected, we were a bit disappointed to see that our room was more of a shoebox than anything else. A bit constricted space-wise, and simply not what we had been offered before. Also, if it were evident that the hotel was filled to capacity, I would understand, but we saw but one other guest during our stay at least in the evening. We were the only ones for dinner (fantastic food, I must say), so it was clearly not necessary to give us what is probably one of the lowest rated rooms in the house. Also, don’t offer a king sized bed if you’re not going to provide it. This is a queen I am writing from, no doubt. So, mostly, thank you, but just a tiny bit disenchanted.
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, room comfort

Great location for business only, not fun.

The service was prompt, friendly and great. The bartender Martin was an amazing bartender, excellent recommendations and the best margaritas and Mezcalito. It is close to a supermarket which was amazing to have nearby. The bad: The hotel has a jacuzzi on the 15th floor. We tried to use it two times with no luck. First time we were told it has to be requested to turn on because of how little it is used. Then a couple days later we asked to have it turned on, but when we got there it was not. They warmed the water but no bubbles, the jets were not on. It was cold while we waited 15 mins after asking a second time and nothing. Also online they promote the Alchemist as a Thursday through Sunday hotspot with dj. Upon arriving on Wednesday night the front desk said only Saturday night. Shame on Hilton. Update the site if that is seasonal. This drops the quality of the stay. The room comfort is great but would not stay there again.
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Great spot , amazing location perfect spot for someone to stay it was beautiful
Stayed 5 nights in Dec 2025