See all properties

FlowSuites Polanco

3.5 star property
Hotel with a 24-hour front desk, steps from Avenida Presidente Masaryk

Choose dates to view prices

Photo gallery for FlowSuites Polanco

Interior entrance
2 bedrooms, free minibar items, in-room safe, individually furnished
2 bedrooms, free minibar items, in-room safe, individually furnished
Fridge, microwave, stovetop, coffee/tea maker
LED TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Pet friendly
  • Laundry
  • Kitchen
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Penthouse

Penthouse | 2 bedrooms, free minibar items, in-room safe, individually furnished

Penthouse

Highlights

Separate dining area
Separate sitting area
Individually furnished
Kitchenette
Refrigerator
Minibar (some free items)
HDTV
2 bedrooms
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Apartment, 1 King Bed

2 bedrooms, free minibar items, in-room safe, individually furnished

Executive Apartment, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Kitchenette
Refrigerator
Minibar (some free items)
HDTV
2 bedrooms
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment, 1 Queen Bed

2 bedrooms, free minibar items, in-room safe, individually furnished

Executive Apartment, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Kitchenette
Refrigerator
Minibar (some free items)
HDTV
2 bedrooms
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Handrails in hallways

Suites Obelisk

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
8.8 out of 10, Excellent, 715 reviews
Suites Obelisk

About the neighborhood

Map
Emilio Castelar # 34 (esquina Galileo), Colonia Polanco, Mexico City, CDMX, 11560

What's nearby

  • Avenida Presidente Masaryk - 1 min walk - 0.0 miles
  • Parque Zoologico de Chapultepec - 7 min walk - 0.4 miles
  • Auditorio Nacional - 9 min walk - 0.5 miles
  • Antara Polanco - 17 min walk - 0.9 miles
  • Angel of Independence Monument - 3 min drive - 1.9 miles

Getting around

  • Polanco Station - 7 min walk
  • Mexico City Buenavista Station - 19 min drive
  • Benito Juarez International Airport (MEX) - 32 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Café Toscano Polanco - ‬1 min walk
  • ‪Restaurante Mythos - ‬1 min walk
  • ‪Caffe Biscottino - ‬2 min walk
  • ‪Agua y Sal Cebichería - ‬3 min walk

About this property

FlowSuites Polanco

Hotel near Avenida Presidente Masaryk
Located close to Lincoln Park and Auditorio Nacional, FlowSuites Polanco provides dry cleaning/laundry services. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An area shuttle, an elevator, and luggage storage
  • Concierge services, a 24-hour front desk, and tour/ticket assistance
  • Smoke-free premises and a front-desk safe
Room features
All guestrooms are individually furnished, and offer comforts such as separate sitting areas and separate dining areas, in addition to perks like free WiFi and minibars (stocked with some free items).
Other conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • HDTVs with cable channels
  • Separate sitting areas, separate dining areas, and kitchenettes

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Things to do

  • Hot tub

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (79 inch wide door)
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Free minibar (limited items)
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 915 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 26 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 915 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property is professionally cleaned

Property is also known as

Casa Castelar Aparthotel
Casa Castelar Aparthotel Mexico City
Casa Castelar Mexico City
FlowSuites Polanco Aparthotel
FlowSuites Aparthotel
FlowSuites
FlowSuites Polanco Mexico City
FlowSuites Polanco Apartment
FlowSuites Apartment

Frequently asked questions

Is FlowSuites Polanco pet-friendly?

Yes, FlowSuites Polanco allows dogs (limit 1 total) with a maximum weight of up to 26 lbs per pet. There's a fee of MXN 915 per pet, per night. Service animals are exempt from fees.

How much is parking at FlowSuites Polanco?

This property doesn't offer parking.

What time is check-in at FlowSuites Polanco?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at FlowSuites Polanco?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is FlowSuites Polanco located?

Located in Polanco, this hotel is within a 5-minute walk of Avenida Presidente Masaryk and Lincoln Park. Parque Zoologico de Chapultepec and Auditorio Nacional are also within 15 minutes. Polanco Station is 7 minutes by foot and Auditorio Station is 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

FlowSuites Polanco Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 173 out of 374 reviews
Rating 8 - Good. 113 out of 374 reviews
Rating 6 - Okay. 58 out of 374 reviews
Rating 4 - Poor. 14 out of 374 reviews
Rating 2 - Terrible. 16 out of 374 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Clean facilities. Excellent dining adjacent and nearby.
Stayed 8 nights in Feb 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect, you can do anything just walking.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place !!!
Stayed 3 nights in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment and location. Will definitely be returning.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the location was wonderful. It was accessible and walkable to all my meetings. I fully recommend it.
Stayed 1 night in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. Our room was spacious and clean, the staff was outstanding, and the location is quiet, charming, and in the midst of lovely Polanco. It was truly a perfect vacation in beautiful Mexico City!

4/10 Poor

Omar

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place has no air conditioning, and in the middle of the night, someone tried to open my room's door.
Stayed 1 night in Mar 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 4 nights in Oct 2022

10/10 Excellent

Zhuqing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neighborhood is unbeatable.
Stayed 1 night in Mar 2023

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my overall experience was the room comfort, cleanliness, amenities, a good services, location, and ambiance. My advise is to notable notice that the iron should be requested at service desk. Looking forward to have wonderful stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ramses

Liked: Property conditions & facilities, room comfort

Shower head 104

Excellent place just need to work on the shower head.
Stayed 3 nights in Jan 2024

6/10 Okay

Antonio

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location, but old hotel. One mini elevator.
Stayed 1 night in Nov 2022

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, nice area Missing air conditioner but i never been there in summer time so fan was good
Stayed 1 night in Apr 2023

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LOVE the new mattress!

As always, very accommodating and helpful staff. Two big improvements: 1) The door is closed when the person from the front desk is absent -they seem to be more careful now. 2) AWESOME brand-new mattresses in rooms. HUGE improvement!
Stayed 4 nights in Oct 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little loud but comfortable

The room was spacious and comfortable. The minor problems were that there was no nightstand and I had to stand on the bed to draw the shades. Major problem was seepage of music all day and night until 10 pm.
Stayed 3 nights in Nov 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Aug 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

We like to stay at FlowSuites Polanco when visiting CDMX. As usual, we enjoyed our visit, the staff is really friendly and the room spacious. Our only comment is that this time the suites were booked and we took a regular room. It didn't have a view to the street, it was at the "back" of the hotel and no ventilation, it was extremely hot. The hotel doesn't have AC but it has never been a problem because the suites have proper ventilation through the windows, not in room 103. If you can't add AC please install proper fans in the room and living room.
Stayed 3 nights in Mar 2024

2/10 Terrible

Juan C

Disliked: Cleanliness, staff & service, property conditions & facilities
The receptionist didn’t give me appropriate info about where and how to park my car. The hotel doesn’t have parking spot. The property is old. There are several bars around and you can hear the noise from the room.
Stayed 2 nights in Mar 2023

6/10 Okay

Hugo

Disliked: Amenities, property conditions & facilities
Don’t have A/C, WiFi, food pantry,
Stayed 2 nights in Apr 2023

6/10 Okay

Eduardo

Liked: Cleanliness, room comfort

Service is going way down

How is it possible you charge for a lost plastic key?. THis is th third time there is no body lotion in the bathroom and I have to ask for it. Space between bed and window is not enogh to pass thru, everytime I wanted to open the windo I had to ggo over the bed.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mario

Liked: Amenities
El recepcionista Fernando de 10
Stayed 1 night in Jun 2025

10/10 Excellent

ELENA

Stayed 1 night in May 2025

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación excelente. ¡¡¡Lo recomiendo ampliamente!!!
Stayed 1 night in Jun 2025

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. The property and staff are good and nice. The only issue is that this hotel doesn’t have AC. In the afternoon it was very hot. While the fan provided made it survivable, it was not enough. It cooled off deep in the night/morning. Great for October to April perhaps. Otherwise, book at your own risk.
Stayed 2 nights in May 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025