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Casa de la Condesa

Property class: 4

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Photo gallery for Casa de la Condesa

An outdoor patio with multiple tables set for dining, surrounded by potted plants and a decorative stone fountain. - Casa de la Condesa (Mexico City)
A breakfast setup with a coffee cup, orange juice, and a plate of food on a balcony overlooking a cityscape. - Casa de la Condesa (Mexico City)
A multi-story building with a ground-level restaurant and a visible sign for a hospital. - Casa de la Condesa (Mexico City)
A modern bedroom with a four-poster bed, a glass door leading to an outdoor patio area. - Casa de la Condesa (Mexico City)
A restaurant with a round mirror, wooden furniture, and red umbrellas. - Casa de la Condesa (Mexico City)
Near Reforma 222 and Angel of Independence Monument, Casa de la Condesa provides a rooftop terrace, a coffee shop/cafe, and a garden. The on-site local cuisine restaurant, El ocho, offers breakfast, brunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a gym.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Junior Suite

A hotel room with a bed, a desk, and a chair. There is a window with curtains, a lamp, and a clock on the wall.

Junior Suite

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite with Balcony

A bed with a floral bedspread, red pillows, a bedside table with a lamp, and a phone.

Junior Suite with Balcony

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Master)

A bedroom with a bed, a bedside table, a chair, a small table with a vase of flowers, and a picture on the wall.

Suite (Master)

  • 40 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

About the neighborhood

Located in Roma Norte, a neighborhood in Mexico City, Casa de la Condesa is near a metro station. Palacio de Bellas Artes and National Museum of Anthropology are cultural highlights, and travelers looking to shop may want to visit Paseo de la Reforma and Reforma 222. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Autódromo Hermanos Rodríguez. Visit our Mexico City travel guide
Map
Plaza Luis Cabrera 16, Col. Roma Sur, Mexico City, 06700

What's nearby

  • A statue of a woman on a chariot with lions, surrounded by a fountain, in an urban setting with modern buildings.
    Cibeles Fountain
    14 min walk - 0.8 miles
  • A city street with a monument, tall buildings, and trees.
    Paseo de la Reforma
    3 min drive - 1.0 mile
  • Plaza Río de Janeiro
    7 min walk - 0.4 miles
  • MUCA Roma
    8 min walk - 0.5 miles
  • Centro Cultural El Punto
    10 min walk - 0.6 miles

Getting around

  • Mexico City Buenavista Station
    7 min drive
  • General Hospital Station
    11 min walk
  • Benito Juarez International Airport (MEX)
    31 min drive

Restaurants

  • Starbucks
    2 min walk
  • Mandolina
    2 min walk
  • Cardinal Casa de Café
    2 min walk
  • Barra Lupe
    1 min walk
  • Café Toscano
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Breakfast available for a fee: MXN 120 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • El ocho

Things to do

  • Gym

Family friendly

  • Babysitting
  • Laundry facilities
  • Living room
  • Microwave on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • Elevator

More

  • 1 building
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request

More

  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 400
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

Children are welcome

Property payment types

  • Mastercard
  • American Express
  • Visa

Important information

Optional extras

  • Breakfast fee: approximately MXN 120 per person
  • Early check-in fee: MXN 400 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

How much is parking?

Self parking is free at this property.

What time is check-in at Casa de la Condesa?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 400 (subject to availability).

What time is check-out at Casa de la Condesa?

Check-out is at noon.

Where is Casa de la Condesa located?

Located in Roma Norte, this hotel is within 1 mi (2 km) of Avenida Insurgentes, Paseo de la Reforma, and Angel of Independence Monument. World Trade Center Mexico City and Palacio de Bellas Artes are also within 3 mi (5 km). General Hospital Station is 11 minutes by foot and Insurgentes Station is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Casa de la Condesa Reviews

7.0

Good

7.6

Cleanliness

8.8

Location

7.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 59 out of 346 reviews
Rating 8 - Good. 142 out of 346 reviews
Rating 6 - Okay. 76 out of 346 reviews
Rating 4 - Poor. 34 out of 346 reviews
Rating 2 - Terrible. 35 out of 346 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
There was a lot of construction going on when we were there, so hard to judge some aspects. The reception people were exceptionally nice and helpful. Great location. Our room was more a suite, with a separate room with kitchenette and dining/seating area.
Stayed 3 nights in Nov 2018
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Excellent position but should not have accepted our booking. In midst of major refurband we were only guests in the only accessible room. Not a good experience.
Stayed 4 nights in Oct 2018
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
La ubicación estaba bien. Sin embargo el hotel fue una pesadilla. El polvo era tanto que no se podía respirar bien. No tenían nungun servicio para comer, ni tomar si queira café. No hay nada ahí. Terrible.
Stayed 3 nights in Oct 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimas condiciones del hotel

Estuve esperando media hora afuera sin que nadie me abriera la puerta. La habitación terrible, olía mucho a humedad, tenía al menos 5 goteras que hicieron ruido toda la noche y la cama estaba mojada por las mismas goteras. De la regadera apenas salía agua. Nada recomendable.
Stayed 1 night in Oct 2018
Verified review

6/10 Okay

Liked: Staff & service, room comfort
Deberían avisar que el hotel se encuentra en remodelacion. En el día hay mucho ruido
Stayed 1 night in Aug 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel is situated in a wonderful location, in the center of the action and right acress the street from a charming little park. Unfortunately the rooms are pretty dated and the bed was 2 small bed pushed together to make a larger one. The is also construction going on and as a result there is noise and dust. The staff however was wonderful.
Stayed 3 nights in Aug 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es una vergüenza

Fatal hotel en obra, sucio, falta mantenimiento, bichos olor a cigarro, falta mobiliario, no cumplieron con el desayuno, personal inexperto. Muy mala experiencia
Stayed 1 night in Aug 2018
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

No regresaría

En mal estado el hotel, la habitación con hormigas, con óxido en el baño, las sábanas gastadas. La decoración horrible y viejos los muebles. El patio sucio y sin funcionamiento, las fotos de la página es una ilusión. La regadera con sarro y se desperdicia demasiada agua para regular la temperatura del agua. Lastima porque está bien ubicado.
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Staff & service
Decía tener aire acondicionado, me cambiaron de cuarto y tampoco
Stayed 2 nights in Jun 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Room comfort

Great location

Condesa opposite park with fountain that cools surrounds. Lots of dog walkers. Good local cafes and bars. Excellent location out of madness of Centro Historico
Stayed 7 nights in Apr 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Quite and plenty of room

Quite and plenty of room. A very nice and professional staff
Stayed 5 nights in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were all fantastic the room was spacious and clean. Breakfast was perfecto!
Stayed 3 nights in Mar 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo hotel, a una amiga le cancelaron la reservación y no les importo
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo

Con tiempo reservé y el mismo día de llegada me enviaron a otro hotel en Polanco porque estaba sobrevendido el hotel, a parte muy lejos de donde yo necesitaba quedarme. El servicio pésimo para solucionar el grave problema en que me habían metido. Cero cordialidad, y tuve qué cancelar para buscar yo misma otro lugar. Lo que sí es que cobran en el instante y no se hasta cuándo me regresarán mi dinero.
Stayed 2 nights in Feb 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo hotel

NO LO RESERVEN!!!! No respetaron la reservación, la cobraron, dijeron que no era su problema sino de Expedia, Expedia pésimo xq lo único que hizo fue procesar el reembolso que se tarda 15 días cuando ellos cobran de inmediato y les valió gorro dejarme sin habitación todavía me dijeron que me hacían el favor de no cobrar gastos de cancelacion. Pésimo hotel. A otro amigo le hicieron lo mismo!
Stayed 1 night in Feb 2018
Verified review

6/10 Okay

Liked: Staff & service

Ubicación

El hotel tiene excelente ubicación para caminar, obtener diferentes medios de transporte. La plaza de Luis Cabrera le da una sensación de tranquilidad. El inconveniente que tuvimos es que no hay donde dejar el auto cuando toca no circular y los dos estacionamientos cercanos son caros. La ubicación del hotel también es excelente por todos los restaurantes a su alrededor..
Stayed 3 nights in Feb 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice small hotel overlooking Plaza Luis Cabrera

Most of the hotel staff was very helpful. They did not have a map of the surrounding neighborhood, but the young man at night searched online and printed out a very nice one for me. They are renovating some of the upstairs rooms, which I didn't see, but the room I had was very nice. Rooms on the street side are noisier, but overlook the nice plaza below.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es una Pesadilla.

El hotel esta pésimo, me despertaron albañiles a las 8:30 AM Taladrando y Perforando arriba de mi habitación, el agua del grifo salía de color Café.
Stayed 2 nights in Feb 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful relaxation

I liked the location of the property. The area in the complex was very relaxing and beautiful.
Stayed 2 nights in Feb 2018
Verified review

6/10 Okay

Disliked: Property conditions & facilities, room comfort

Nice location

Nice location, but no hot water, very small entrance, noise frige, a lot a small restaurants near the hotel
Stayed 3 nights in Jan 2018
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Great location, awesome staff.

The place is located right in the middle of everything, with restaurants close by. The room was quiet and clean. The staff was very helpful with my questions. Booking it on Expedia was half of what they charge if you just called for a reservation, so that was nice.
Stayed 1 night in Jan 2018
Verified review

8/10 Good

Liked: Cleanliness

Habitaciones sencillas pero cómodas.

El hotel cuenta con la ubicación excelente en el corazón de la colonia Roma. Las habitaciones sencillas pero cómodas y con muestras de cuidado . Una buen una buena opcion Aunque si planeas estar visitando la ciudad un poco desconectado de medios de transporte
Stayed 1 night in Jan 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very helpful staff

Very helpful and central location
Stayed 2 nights in Dec 2017
Verified review

4/10 Poor

Disliked: Staff & service, room comfort

Dishonest concierge and uncomfortable beds.

Positives: Located in a nice kind of quiet neighbourhood, good restaurants and coffee shops around. Front desk staff nice and friendly. During my stay, they tried to help me the best they could. Street noise and light to a minimum. Cleanliness is ok, will clarify on my negatives. Doorbell entrance to this hotel adds to the safety provided. Stayed at the master suit, its spacious and has a separate small sitting, kitchenette area. There is a safe in the room. NEGATIVES The concierge personnel was a bit dishonest by going through our belongings, nothing was stolen only my perfume was used to try to disguise the smoke smell. we found some cigarette ashes in the sink which she forgot to clean after her/his smokes. We left a message for management of this hotel but never heard back. I would have been more generous if this was addressed, a simple apology would have been sufficient to overlook all other negatives and recommend or stay again at this hotel. showers are decent but has no decent ventilation so it fogs immediately, our room had one giant popped bubble form by water leak. Beds are very uncomfortable and pillows are really hard and thick. Not close to main attraction but accessible through taxi and is also close to subway station.
Stayed 7 nights in Dec 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Hotel muy centrico

El hotel muy bien ubicado, el personal muy amable las habitaciones cómodas. Deficiencia en las instalaciones eléctricas pero el problema se soluciono de una manera rápida y conveniente.
Stayed 5 nights in Dec 2017