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Capitalia Palacio Polanco

4.0 star property

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Photo gallery for Capitalia Palacio Polanco

A modern building entrance with a marble floor, a reception desk, and a staircase leading to an upper level. - Capitalia Palacio Polanco (Mexico City)
Rooftop terrace - Capitalia Palacio Polanco (Mexico City)
Terrace/patio - Capitalia Palacio Polanco (Mexico City)
Deluxe Apartment, 2 Bedrooms, Balcony | Private kitchen | Full-size fridge, microwave, espresso maker, coffee/tea maker - Capitalia Palacio Polanco (Mexico City)
Deluxe Apartment, 1 Bedroom | Living room | 40-inch Smart TV with cable channels, Netflix, streaming services - Capitalia Palacio Polanco (Mexico City)
Close to Antara Polanco and Soumaya Museum, Capitalia Palacio Polanco provides amenities like laundry facilities. Stay connected with free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washer
  • Free WiFi
  • Air conditioning
  • Outdoor Space
  • 24/7 front desk

Room options

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Showing 3 of 3 rooms

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony

Deluxe Apartment, 2 Bedrooms, Balcony | Egyptian cotton sheets, premium bedding, individually decorated

Deluxe Apartment, 2 Bedrooms, Balcony

  • City view
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom | Egyptian cotton sheets, premium bedding, individually decorated

Deluxe Apartment, 1 Bedroom

  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Comfort Apartment, Balcony, Ground Floor

Comfort Apartment, Balcony, Ground Floor | Egyptian cotton sheets, premium bedding, individually decorated

Comfort Apartment, Balcony, Ground Floor

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

About the neighborhood

Located in Polanco, a neighborhood in Mexico City, Capitalia Palacio Polanco is in the entertainment district and near a metro station. Soumaya Museum and National Museum of Anthropology are cultural highlights, and travelers looking to shop may want to visit Avenida Presidente Masaryk and Paseo de la Reforma. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Mexico City Arena. Visit our Mexico City travel guide
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Map
1410 Av. Homero Polanco II Sección, Mexico City, CDMX, 11530

What's nearby

  • A modern shopping mall with a central atrium, glass railings, and outdoor seating areas.
    Antara Polanco
    3 min walk - 0.2 miles
  • Directional signs for Avenida Presidente Masaryk, Calle Moliere, and Miguel Hidalgo.
    Avenida Presidente Masaryk
    5 min walk - 0.3 miles
  • A cityscape with modern skyscrapers, a distinctive curved building, and a sports field on top of one building.
    Soumaya Museum
    10 min walk - 0.6 miles
  • A city street with a monument, tall buildings, and trees.
    Paseo de la Reforma
    15 min walk - 0.8 miles
  • Plaza Polanco
    10 min walk - 0.6 miles

Getting around

  • Mexico City Fortuna Station
    9 min drive
  • Polanco Station
    17 min walk
  • Benito Juarez International Airport (MEX)
    29 min drive

Restaurants

  • Maison Kayser
    2 min walk
  • Restaurante Palacio
    2 min walk
  • Café de la Escalera
    3 min walk
  • Tierra Garat
    1 min walk
  • PRENDES
    1 min walk

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Baby bath
  • Baby monitor

Kitchen

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Paper towels
  • Toaster
  • Toaster oven

Dining

  • Dining table

Bedrooms

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area

Entertainment

  • 40-inch smart TV with cable channels
  • Games
  • Netflix
  • Streaming services

Outdoor areas

  • Balcony/patio
  • Picnic area

Laundry

  • Laundry facilities
  • Washing machine

Work spaces

  • Coworking space

Comfort

  • Air conditioning
  • Portable fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Ceiling hoist
  • Elevator (59 inch wide door)
  • Lever door handles
  • Tile flooring in room
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Electrical adapters
  • Iron/ironing board
  • Luggage storage
  • Phone

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a health/beauty spa
  • Near a metro station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 12 units
  • Cleaning products are eco-friendly
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Remove personal items
Turn off the lights and lock the doors

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Capitalia Palacio Polanco pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Capitalia Palacio Polanco?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Capitalia Palacio Polanco?

Check-out is at 11:00 AM.

Where is Capitalia Palacio Polanco located?

Located in Polanco, this apartment building is within a 10-minute walk of Avenida Presidente Masaryk and Antara Polanco. Paseo de la Reforma and Soumaya Museum are also within 1 mi (2 km). Polanco Station is 17 minutes by foot and San Joaquin Station is 25 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Capitalia Palacio Polanco Reviews

8.8

Excellent

9.6

Cleanliness

8.8

Amenities

9.6

Property conditions & facilities
Rating 10 - Excellent. 39 out of 68 reviews
Rating 8 - Good. 19 out of 68 reviews
Rating 6 - Okay. 7 out of 68 reviews
Rating 4 - Poor. 1 out of 68 reviews
Rating 2 - Terrible. 2 out of 68 reviews

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, communication
Clean Rooms, friendly staff and great location !
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

VICTOR

Liked: Cleanliness, check-in, communication, listing accuracy
Great location, perfect for family, very safe 24 hr security guard.
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Ronen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location. Great value.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, amenities, property conditions & facilities, communication
I loved the location! Also loved how comfortable was for us as a couple, liked an apartament where I can live in
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Paula

Liked: Communication
Disliked: Cleanliness, amenities
The location! Close to shopping malls, groceries, pharmacies
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Juanita

Liked: Cleanliness, room comfort, communication
Good stay. Good location. Would had wanted house keeping to check in to see if we had clean towels & TP, had to go to front desk and request.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Elnur

Liked: Cleanliness, amenities, property conditions & facilities, communication
My second time stay in there just was amazing always i will consider to stay there again next visit
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Kathrine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Place was very safe, clean, staff was very nice. Area was walkable. Street noise can be a little loud at night though
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Nicolas

Liked: Cleanliness, check-in, communication, listing accuracy
Emergency stay. Great value. Noisy during the night.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Elnur

Liked: Cleanliness, property conditions & facilities, communication
Perfect place
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

nissim

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Tarak

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, room comfort, communication

Friends trip

The place is great, very clean, modern and accessible. There was no daily cleaning, we were fine, just something to keep in mind. A lot of noise from the street but not sure giving the location it could be any different. I could keep use it from now on. Great coffee next door too!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Alondra

Liked: Cleanliness, amenities, property conditions & facilities, communication
I loved this hotel. It was small, but had everything we needed. The only bad park was lack of parking. There was a parking lot nearby, but not on campus.
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
The property was small - rooms were small, we could hear the outdoor street every night so it was noisy - the windows were not equipped for the area. The bathrooms were unusually small and uncomfortable to get into and out - (5,7 - 156lbs) and still felt uncomfortable. Would probably not reserve again unless I had to.
Stayed 3 nights in Nov 2024
Verified

6/10 Okay

BEATRIZ

Liked: Cleanliness, check-in, communication, listing accuracy
La habitación me gustó, esta linda, muy bien ubicada, pero se escucha mucho el ruido de afuera. Ya q hice check out, pedí mi factura timbrada y nunca se tomaron la molestia ni de contestar mi mensaje, mucho menos hacerme mi factura. Ya me había ido, así ya no les importó.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Allan

Liked: Cleanliness, check-in, communication, listing accuracy
Hola. Gracias por todo. Queremos felicitarlos porque la habitación es muy buena. en cuanto a comodidades, distribución y servicios. Solo avisarles que la luz de la cocina no funciona correctamente y el departamento tiene mal olor (quizá por estar en el sótano). Entonces requiere ventilación constante. Que la tiene. Pero cuando uno sale en el día, y regresa, se siente este olor al regresar al departamento. Saludos y gracias por todo. Ubicación excelente y un muy bonito departamento en excelente zona.
Stayed 2 nights in Jul 2026
Verified

6/10 Okay

Orlando

Liked: Cleanliness
Disliked: Check-in, communication
Al llegar no nos habían enviado formulario de Check-in y pues no teníamos clave de acceso y en lobby no nos daban acceso tuvimos que hacer varias llamadas hasta que nos pasaron la contraseña de la puerta, al entrar todo muy limpio muy bien pero nos dejaron solo 2 rollos de papel para 3 noches y 4 días para 5 personas tuvimos que comprar nosotros mas papel y 1 día antes de la salida en la mañana a las 8 am aprox, nos abrieron la puerta se disculpo la señora que entro que porque a ella le dijeron que ya habíamos salido siendo que nos quedaba 1 noche más entendemos que puede suceder errores pero debieron tocar primero antes de entrar
Stayed 3 nights in Jun 2026
Verified

8/10 Good

Rocio

Liked: Cleanliness, check-in, communication, listing accuracy
Locacion magnifica. Muy practico el apt.
Stayed 4 nights in Jun 2026
Verified

8/10 Good

Fernando

Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
Está bien el departamento , tiene muy buena ubicación , en mi caso fui a la nueva embajada de Estados Unidos y me quedo caminando a 25 min , y de antara y esa zona está como a 8 min caminando , es amplio , lo que no me gusta nada , es que nadie te recibe ni te da indicaciones claras , sé que mandaron un mensaje con las indicaciones pero lo que mandan es un texto sin espacios todo está junto y es confuso de ver, fue mi culpa no leer antes, lo que si no me pareció es que llegamos 3:56 ya que el check in es hasta las 4 y nos tuvimos que esperar hasta que fueran las 4 porque no podíamos pasar antes , se me hizo algo exagerado , entiendo si llegas 30 o 1 hora antes , pero 4 min ? el departamento estaba limpio pero tenía olor a caño , el agua salió unos minutos (5) caliente y después ya empezó a salir fría.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Luis Rogelio

Liked: Cleanliness, communication, listing accuracy
El lugar está increíble y muy bien ubicado
Stayed 1 night in May 2026
Verified

8/10 Good

Ana

Liked: Cleanliness, check-in, listing accuracy
Todo perfecto, lo único es que entra mucho ruido de la calle
Stayed 2 nights in Apr 2026
Verified

2/10 Terrible

andrea

Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
No hay forma de dormir, el ruido de la calle se escucha como si fiera adentro del cuarto. Eramos 5 personas solo dejaron 4 toallas, para el sofa cama solo una sabana (no el juego) y una cobija, es muy frio y no hay cobijas extra.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Hector

Liked: Cleanliness, communication, listing accuracy
Disliked: Check-in
Todo cerca
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Rosario

Liked: Cleanliness, amenities, property conditions & facilities, communication
Muy limpio y el lugar tiene todo lo que necesitas
Stayed 1 night in Feb 2026