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Alteza Polanco

4.0 star property

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Restaurant - Alteza Polanco (Mexico City)
Master Suite, 1 Queen Bed, Interior View | Terrace/patio - Alteza Polanco (Mexico City)
Gym - Alteza Polanco (Mexico City)
Aerial view - Alteza Polanco (Mexico City)
Front of property - evening/night - Alteza Polanco (Mexico City)
Alteza Polanco offers an upscale yet welcoming atmosphere just steps from Plaza Polanco. Guests can relax in outdoor treatment areas or dine at the on-site restaurant. The property provides free in-room WiFi and luggage storage, with attentive staff ready to enhance the visit.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Spa
  • Gym

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 Queen Bed

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Exterior View

Master Suite, 1 Queen Bed, Exterior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Master Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Interior View

Master Suite, 1 Queen Bed, Interior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Master Suite, 1 Queen Bed, Interior View

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Exterior View

Suite, 1 Queen Bed, Exterior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Polanco, a neighborhood in Mexico City, Alteza Polanco is in the entertainment district. Jumex Museum and Soumaya Museum are cultural highlights, and travelers looking to shop may want to visit Plaza Polanco and Plaza Carso Shopping Center. Don't miss out on a visit to Acuario Inbursa. Visit our Mexico City travel guide
View more Aparthotels in Mexico City
Map
Blas Pascal No. 111, Mexico City, 11510

What's nearby

  • Avenida Presidente Masaryk and Moliere street signs in Polanco, Mexico
    Avenida Presidente Masaryk
    8 min walk - 0.5 miles
  • Antara Polanco
    Antara Polanco
    12 min walk - 0.7 miles
  • Aerial view of the Soumaya Museum, Mexico City, Mexico
    Soumaya Museum
    12 min walk - 0.7 miles
  • Plaza Polanco
    1 min walk - 0.1 miles
  • Plaza Carso Shopping Center
    10 min walk - 0.6 miles

Getting around

  • Polanco Station
    3 min drive
  • Mexico City Buenavista Station
    8 min drive
  • Benito Juarez International Airport (MEX)
    30 min drive

Restaurants

  • La Casa de Toño
    3 min walk
  • Tierra Garat
    1 min walk
  • Vips
    1 min walk
  • Regma Express
    3 min walk
  • Hosteria de la Selva Negra
    2 min walk

About this property

Alteza Polanco

A restaurant, a fitness center, and self parking are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, massage/treatment rooms, conference space, and concierge services are onsite. Each apartment offers free WiFi, room service, and a flat-screen TV with cable channels. Additional amenities include an espresso maker, in-room massages, and a hair dryer.
Alteza Polanco offers 70 air-conditioned accommodations with espresso makers and safes. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Mexico City aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the aparthotel include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages and sports massages.

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Property amenities

Pool/Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (USD 10 per night)
  • Limited onsite self parking

Family friendly

  • Children stay free (see details)

Food and drink

  • Espresso maker

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 21 per person
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Fireplace in lobby

Entertainment

  • 40-inch flat-screen TV with cable channels
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 474 square feet of conference space
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 70 units
  • 8 floors
  • Banquet hall
  • Built in 2014

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 21 per person
  • Airport shuttle fee: USD 70 per vehicle (roundtrip)
  • Covered self parking fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Alteza Polanco Hotel
Alteza Hotel
Alteza Polanco
Alteza Polanco Hotel
Alteza Hotel
Hotel Alteza Polanco Mexico City
Mexico City Alteza Polanco Hotel
Hotel Alteza Polanco
Alteza Polanco Mexico City
Alteza

Frequently asked questions

Is Alteza Polanco pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for USD 10 per night. Limited spots are available.

What time is check-in at Alteza Polanco?

Check-in begins at 3 PM.

What time is check-out at Alteza Polanco?

Check-out is at noon.

Does Alteza Polanco provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 70 per vehicle applies.

Where is Alteza Polanco located?

Located in Polanco, this aparthotel is within a 10-minute walk of Plaza Polanco and Plaza Carso Shopping Center. Antara Polanco and Acuario Inbursa are also within 15 minutes. Polanco Station is 29 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Alteza Polanco Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 346 out of 662 reviews
Rating 8 - Good. 190 out of 662 reviews
Rating 6 - Okay. 84 out of 662 reviews
Rating 4 - Poor. 28 out of 662 reviews
Rating 2 - Terrible. 14 out of 662 reviews

Reviews

Verified

10/10 Excellent

Claire

Liked: Cleanliness, check-in, communication, listing accuracy
The rooms are comfortable and nicely appointed. Friendly and helpful staff. Great offerings at breakfast and good restaurant choices nearby. I would definitely stay here again.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Zeila

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing service, excellent location
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Susana

Liked: Cleanliness, room comfort, communication
Very comfortable beds , very clean and breakfast also very good . Enjoyed our stay there
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, room comfort, communication
Solid. Good location.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Gretel

Liked: Cleanliness, property conditions & facilities, communication
The hotel staff was friendly. Hotel was very modern. The room was spacious and tastefully decorated. Nice bath products. The entire place was very well kept and super clean. It is located on a quiet side street. The complimentary breakfast was lovely and fresh and offered healthy choices.
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Yevgen

Liked: Cleanliness, property conditions & facilities, communication
Good location, big rooms, good reception service.
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Paulina

Liked: Cleanliness, property conditions & facilities, communication
It was clean and quiet, very welcoming staff.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was very friendly and helpful will definitely be back
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Hotel, staff and service
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities, communication
Very nice, quiet location. Nice rooms
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a great experience, friendly service and good amenities
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Virginia

Disliked: Amenities
No breakfast and they let us wait until 3:10 to check in.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities, communication
Employees were really nice and polite
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities, communication
It is a nice well located hotel in the Polanco Corporate Area.
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

RAYMOND

Liked: Cleanliness, amenities, property conditions & facilities, communication
A good place to be. The staff are nice, warm, friendly and helpful.
Stayed 5 nights in Sep 2024
Verified

8/10 Good

SEAN

Liked: Cleanliness, property conditions & facilities, communication
Great value for the money. Nothing special about the place, clean and safe. The location is good, not far to the nice cafes in Polanco and some great dining options.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Wendy

Lovely people nice rooms, beautiful place to eat on top of the hotel. The only drawback is it was too far from the places we wanted to visit.
Stayed 8 nights in Oct 2024
Verified

10/10 Excellent

Angelica

Liked: Cleanliness, amenities, property conditions & facilities, communication
Was a very nice stay, the hotel is air conditioned and has an excellent location, just 10 minutes walk from a shopping plaza with Chedraui select, Costco, and one of the most important museums in the city, the Soumaya Museum and the Jumex Museum.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Dinara

Liked: Cleanliness, property conditions & facilities, communication
Friendly staff. Room was clean, and everything close by.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
People are extremely friendly and helpful
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, room comfort, communication

Five Days at Alteza Polanco

Very spacious rooms! Very good breakfast! Great TV channels and no issues with internet or staff! Recommend only that you use Uber to get there and from the hotel otherwise a very nice place to stay and safe!
Stayed 1 night in Mar 2025
Verified

4/10 Poor

eduardo

Liked: Cleanliness
Disliked: Amenities, communication
The? Place is actually very expensive. You can move a few kilometers and have a better stay.
Stayed 1 night in Sep 2024
Verified

8/10 Good

GERARDO

Liked: Cleanliness, property conditions & facilities
Rooms were very nice. Hotel has limited amenities. Good overall.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication

Excellent option for visiting Cd. de Mex.

The location Polanco is an excellent point for visiting the city with many transportation options. The area also includes many shopping options (retail, groceries, street markets, etc). The property is in excellent condition, rooms are spacious, and staff is super helpful and friendly. This is definitely an excellent value.
Stayed 6 nights in Aug 2023
Verified

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities, communication
This place is ok but not that great. If you’re looking for something in a good area for not to pricey this place is it. Looks nicer in the pictures because the rooms aren’t as nice in person.
Stayed 3 nights in Oct 2024