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La Citadelle Hotel Metz - MGallery Collection

4.0 star property
Family-friendly hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for La Citadelle Hotel Metz - MGallery Collection

Exterior
Premium bedding, pillowtop beds, minibar, in-room safe
Point of interest
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Laundry
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Twin Room, 1 Double or 2 Twin Beds

Deluxe Twin Room, 1 Double or 2 Twin Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Twin Room, 1 Double or 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Pillowtop bed
  • Park view
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Junior Suite, 1 King Bed (Palace View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Pillowtop bed
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 1 Double or 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Twin Room, 1 Double or 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Pillowtop bed
  • Park view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Map
5 Avenue Ney, Metz, Moselle, 57000

What's nearby

  • Place de la Republique - 3 min walk - 0.2 miles
  • Metz Cathedral - 11 min walk - 0.6 miles
  • Metz Christmas Market - 11 min walk - 0.6 miles
  • Centre Pompidou-Metz - 15 min walk - 0.8 miles
  • Porte des Allemands - 17 min walk - 0.9 miles

Getting around

  • Metz Station - 11 min walk
  • Metz (ETZ-Metz - Nancy - Lorraine) - 29 min drive

Restaurants

  • ‪Fox Coffee - ‬6 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Brasserie Rep - ‬4 min walk
  • ‪La Taverne Karlsbräu - ‬4 min walk
  • ‪Vert et Noir - ‬5 min walk

About this property

La Citadelle Hotel Metz - MGallery Collection

Upscale family-friendly hotel near Metz Cathedral
Located close to Centre Pompidou-Metz and Porte des Allemands, La Citadelle Hotel Metz - MGallery Collection provides shopping on site, a library, and dry cleaning/laundry services. Be sure to enjoy a meal at La Réserve, the on-site restaurant. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • Express check-out, express check-in, and babysitting (surcharge)
  • Luggage storage, a computer station, and a water dispenser
  • Guest reviews say great things about the helpful staff
Room features
All 68 individually furnished rooms offer comforts such as free international calls and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Designer toiletries and hair dryers
  • Plasma TVs with premium channels
  • Wardrobes/closets, free infant beds, and electric kettles

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 18 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Réserve

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Books
  • Library
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station
  • Meeting rooms

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1569
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must provide a valid photo identity card.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.64 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Self parking fee: EUR 18.00 per night (in/out privileges)
  • Pet fee: EUR 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Citadelle Hotel Metz
Citadelle Metz
Citadelle Metz Hotel
Hotel Citadelle Metz
Hotel Metz Citadelle
La Citadelle Metz
Metz Citadelle
Metz Hotel Citadelle
La Citadelle Hotel Metz
Hotel Citadelle Metz M Gallery
Hotel Citadelle M Gallery
Citadelle Metz M Gallery
Citadelle M Gallery
Citadelle Metz Mgallery Metz
Hotel La Citadelle Metz-MGallery Metz
Hotel La Citadelle Metz-MGallery Hotel
Hotel La Citadelle Metz-MGallery Hotel Metz
Hôtel La Citadelle Metz MGallery By Sofitel

Frequently asked questions

Is La Citadelle Hotel Metz - MGallery Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20.00 per pet, per night. Service animals are exempt from fees.

How much is parking at La Citadelle Hotel Metz - MGallery Collection?

Self parking is available for EUR 18.00 per night.

What time is check-in at La Citadelle Hotel Metz - MGallery Collection?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at La Citadelle Hotel Metz - MGallery Collection?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is La Citadelle Hotel Metz - MGallery Collection located?

This family-friendly Metz hotel is located near the airport, within 1 mi (2 km) of Metz Cathedral, Porte des Allemands, and Centre Pompidou-Metz. Walygator Park and Amneville Aquarium are also within 16 mi (25 km). Metz Station is 11 minutes by foot.

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La Citadelle Hotel Metz - MGallery Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 431 out of 651 reviews
Rating 8 - Good. 156 out of 651 reviews
Rating 6 - Okay. 45 out of 651 reviews
Rating 4 - Poor. 11 out of 651 reviews
Rating 2 - Terrible. 8 out of 651 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

Beautiful settings.all the amenities one needs
Stayed 1 night in May 2025

10/10

What a great location, surrounded by historic buildings and walkable green space!
Stayed 2 nights in May 2025

10/10

Excellent location and superb service.
Stayed 1 night in Jul 2024

8/10

Hotel was very good, nice large room on first floor with views of the park opposite
Stayed 2 nights in Sep 2024

10/10

Very clean, quiet and modern, heatingin our room could be better, it was cold weather
Stayed 1 night in Dec 2024

8/10

Perfect spot in Metz between old town and new. Very walkable. Beautiful grounds. Only complaint was AC. Called down to front, but still unable to cool. Thankfully it was a pleasant night so we could open a window. Gave great recommendations on dinner and a coffee shop in AM.
Stayed 1 night in Apr 2025

10/10

Great location, beautiful building, friendly staff.
Stayed 1 night in Aug 2023

10/10

Great place

10/10

Easy to get and parking. Staff were very friendly
Stayed 1 night in Aug 2024

10/10

Very nice hotel. Staff very friendly and helpful.
Stayed 1 night in Oct 2023

10/10

Very nice hotel, enjoyed our stay! Beautiful large rooms!
Stayed 2 nights in Nov 2023

10/10

Excellent hotel, clean and helpful staff. Good parking options and walking distance to the city.
Stayed 1 night in Aug 2023

10/10

This is a gem of an historical property to stay in with excellent gourmet restaurant, and situated in the middle of all the beautiful and interesting sites of the vieux centre-ville
Stayed 1 night in Jul 2023

8/10

It was very comfortabel to stay so close to the city centre.
Stayed 1 night in Jul 2023

10/10

The restaurant and large bathrooms.
Stayed 6 nights in May 2024

10/10

Very nice hotel and staff! Cracking breakfast too!
Stayed 1 night in Jan 2024

10/10

Nice hotel, well situated for a city visit. Spacy rooms and friendly staff. Parking on the premises. Good breakfast and bar.
Stayed 1 night in Mar 2023

8/10

Gutes Restaurant
Stayed 2 nights in Jul 2023

10/10

Everything was just great: friendly and helpful staff, comfort in my room, excellent food from restaurant. And I have a beautiful view from my room windows
Stayed 2 nights in Apr 2023

10/10

Over all, it was a great stay. The room that we stayed in was big and clean. The stuff are very friendly and ready to assist you. The location is great as everything is at walkable distance. Thank you very much for having us and making our stay comfortable
Stayed 6 nights in Jan 2024

10/10

We enjoyed our brief stay at La Citadelle. The hotel is very well situated in Metz within easy walking distance to the lively town. Our room was totally quiet and relaxing, well equipped and well lit. This was our second stay in this hotel and if we return to Metz we will stay here again.
Stayed 1 night in Sep 2023

10/10

Old historic building
Stayed 3 nights in Dec 2023

8/10

Great place to be and to stay in the middle of Metz. The only thing we thought was a but weird: there was nog lobby or hotel bar. So if you come back from a dinner night, or you want to relax a bit and drink one more wine, there not really a place to sit. For a hotel with this luxury a bit weird. Further the breakfast was great, dinner was excellent!
Stayed 3 nights in Oct 2024

10/10

Would recommend
Stayed 1 night in Jul 2023

8/10

Perfect location as so close to the city centre. Hotel staff very helpful, but during dinner we did have to wait a little longer than expected to be served. Otherwise lovely hotel, we would stay here again if ever in the city.
Stayed 1 night in Apr 2023