I don't normally leave hotel reviews unless a stay is exceptionally good or exceptionally bad. Unfortunately, this is one of the worst hotel experiences I've had.
We stayed over a holiday weekend and didn't arrive until around 1:00 a.m. I appreciated that the hotel accommodated our late arrival by placing our key in a lockbox. However, we couldn't get into our room because the door handle was loose and improperly installed. There was no one available to assist guests after 9:00 p.m., so we were left figuring it out ourselves. At a minimum, there should be an after-hours emergency contact.
The hotel appeared to be recently renovated, which was a positive. Unfortunately, the bed was the hardest mattress I've ever slept on. I understand firmness is subjective, but these beds were beyond firm. They should consider a pillow top to please more guests.
My final disappointment came at checkout. No one was at the front desk, and after waiting several minutes, the owner's daughter said her mom was at the U-Haul next door and couldn't say when she'd return. I found it odd that no one was available during normal checkout hours.
While I appreciated the renovations and convenient late check-in, they didn't make up for the poor maintenance, lack of after-hours support, extremely uncomfortable beds, and disappointing customer service. Unfortunately, I would not stay here again.