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BN Hotel Thermal & Wellness

Family-friendly hotel with 5 restaurants and 15 indoor pools

Choose dates to view prices

Photo gallery for BN Hotel Thermal & Wellness

Lobby sitting area
1 bedroom, premium bedding, minibar, in-room safe
Lobby sitting area
Lobby sitting area
Couples treatment rooms, sauna, hot tub, steam room, hot springs
Located in Toroslar, BN Hotel Thermal & Wellness offers a vibrant family retreat. Guests enjoy a breakfast buffet, spa treatments at BEAUTY & NATURE, 15 indoor pools, and a water park. Free valet parking and multilingual staff earn positive reviews.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Hot Tub
  • Bar
  • Pool
  • Spa
  • 24/7 front desk

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Room, 1 King Bed, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Garden View

Deluxe Twin Room, Garden View | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Twin Room, Garden View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 29 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Room, Mountain View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, Mountain View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Free cribs/infant beds
  • 37 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Mountain View

1 bedroom, premium bedding, minibar, in-room safe

Family Room, Mountain View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Smart TV
  • 40 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Superior Room, Mountain View

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Duplex, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Duplex, Garden View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Smart TV
  • 53 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Family Duplex, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Family Duplex, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Smart TV
  • 78 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 King Sofa Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, minibar, in-room safe

Presidential Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Heating
Free rollaway/extra beds
  • 115 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 2 King Sofa Beds

View all photos for Villa

Villa | 1 bedroom, premium bedding, minibar, in-room safe

Villa

10.0 out of 10
Exceptional
(1 review)

Highlights

Yard
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
  • 240 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 7
  • 1 King Bed, 4 Large Twin Beds and 2 King Sofa Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 25 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, Pool View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Duplex, Mountain View

1 bedroom, premium bedding, minibar, in-room safe

Duplex, Mountain View

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 53 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Family Duplex, Mountain View

1 bedroom, premium bedding, minibar, in-room safe

Family Duplex, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 78 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 King Sofa Bed

View all photos for Family Room, Pool View

1 bedroom, premium bedding, minibar, in-room safe

Family Room, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Superior Room, Pool View

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, Pool View

Highlights

Separate sitting area
Soundproofed
Private rooftop hot tub
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
Igdir Mahallesi, Igdir Sokak, No.585A, Mersin, Mersin Province, 33115

What's nearby

  • Mersin University Medical Faculty Hospital - 19 min drive - 14.0 miles
  • Castle of Gozne - 21 min drive - 10.6 miles
  • Mersin Harbour - 21 min drive - 12.6 miles
  • Forum Mersin Shopping Mall - 21 min drive - 12.9 miles
  • Mersin Yacht Marina - 21 min drive - 14.9 miles

Getting around

  • Karacailyas Station - 31 min drive
  • Çukurova Intl. Airport (COV) - 64 min drive

Restaurants

  • ‪Doruklu Restaurant - ‬16 min drive
  • ‪Aktay Market & Restaurant - ‬9 min drive
  • ‪Dalakderesi Restaurant - ‬16 min drive
  • ‪Bulat Restaurant - ‬15 min drive
  • ‪Kale Art Restorant Otel - ‬18 min drive

About this property

BN Hotel Thermal & Wellness

Family-friendly hotel located in Toroslar
You can look forward to a free breakfast buffet, free water park access, and 5 poolside bars at BN Hotel Thermal & Wellness. Indulge in reflexology, a Thai massage, and Ayurvedic treatments at Beauty & Nature, the onsite spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a grocery/convenience store and a free daily manager's reception.
You'll also find perks like:
  • 15 indoor pools and a seasonal outdoor pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free valet parking
  • Hot springs on site, a banquet hall, and free newspapers
  • A computer station, concierge services, and a 24-hour front desk
Room features
All 246 rooms feature comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Highchairs, baby baths, and children's dinnerware
  • Free tea bags/instant coffee and electric kettles
  • Showers, children's robes, and free toiletries
  • 43-inch Smart TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and children's books

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  • Pet friendly
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8.6 out of 10, Excellent, 1,000 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 5 poolside bars
  • 5 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 15 hot springs
  • 15 indoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hiking/biking trails
  • Hot tub
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Waterslide

Family friendly

  • 15 indoor pools
  • Arcade/game room
  • Baby bath
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center
  • Coworking space

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 12 treatment rooms
  • 15 hot springs
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot springs open from 7:00 AM - 10:00 PM
  • Hot springs water temperature - 106 ºF
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for TRY 460.0 per day

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: TRY 460.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 16863

We should mention

The seasonal pool will be open from May to November
Pool access available from 8:00 AM to 10:00 PM
Hot springs access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 5 years old are not allowed in the spa

Property is also known as

BN THERMAL SPA
Bn Thermal & Wellness Mersin
BN Hotel Thermal & Wellness Hotel
BN Hotel Thermal & Wellness Mersin
BN Hotel Thermal & Wellness Hotel Mersin

Frequently asked questions

Does BN Hotel Thermal & Wellness have a pool?

Yes, this property has 15 Indoor pools, a seasonal outdoor pool, and a children's pool. Pool access is from 8:00 AM–10:00 PM.

Is BN Hotel Thermal & Wellness pet-friendly?

No, pets are not allowed at this property.

How much is parking at BN Hotel Thermal & Wellness?

Valet parking is free at this property.

What time is check-in at BN Hotel Thermal & Wellness?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at BN Hotel Thermal & Wellness?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is BN Hotel Thermal & Wellness located?

Located in the mountains, this family-friendly hotel is within 12 mi (20 km) of Castle of Gozne, Cleopatra's Gate, and Mersin Grand Mosque. Anamur Museum and Mersin Convention Center are also within 12 mi (20 km).

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BN Hotel Thermal & Wellness Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 79 out of 117 reviews
Rating 8 - Good. 24 out of 117 reviews
Rating 6 - Okay. 6 out of 117 reviews
Rating 4 - Poor. 2 out of 117 reviews
Rating 2 - Terrible. 6 out of 117 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Safvat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Various activities

It was very good hotel, new, clean, lot of activities, the stuff is very nice, good food
Stayed 2 nights in Aug 2022

2/10 Terrible

Nidal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hell is better

The hotel has let me wait till 3:30 pm and didnt afford me a room. So many managers but none is effective. They cant run a front desk properly.
Stayed 1 night in Nov 2023

6/10 Okay

Piotr

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Located away from anything of interest. Calling it a spa hotel is a bit of a stretch, given it is full of noisy kids, screaming their lungs off till late at night and the bar-in-the-name-only does not even sell wine or beer, not to mention a ton of annoying regulations at the spa itself (pointless swimming caps, limited facilities in the 'family' area of the spa - or what in a normal spa would be, well, the normal area where you can enjoy yourself with your partner). The only redeeming feature really was the food, which was hugely varied and truly delicious.
Stayed 2 nights in Jun 2022

8/10 Good

Demir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War eigentlich ganz gut nur das der Pool statt bis 22 Uhr nur bis 19 Uhr geöffnet ist und das die Rutschen schon um 13 Uhr geschlossen waren.
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveler

Çaydan bile dünyanın parasını alan bir işletme. Rezervasyona dünyanın parasını öde sonra lobide SODA suya bile kazıklan 😊
Stayed 5 nights in Jan 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Katastrophal

**Gesamturteil: Absolut nicht empfehlenswert** Ich möchte hier meine ehrliche Meinung über das Hotel teilen und rate dringend davon ab, dieses Hotel zu buchen, wenn Sie Wert auf **Gastfreundlichkeit**, **Sauberkeit** und eine angenehme Atmosphäre legen. Leider war unser Aufenthalt geprägt von Unprofessionalität, schlechter Kommunikation und mangelndem Respekt seitens des Personals. ### **Negative Erfahrungen im Detail:** 1. **Unfreundliches Personal:** - Nach der Begrüßung durch den Herrn draußen begann der Albtraum. Im Hotel wirkten die Mitarbeiter unmotiviert, arrogant und schauten die Gäste regelrecht herablassend an. Auf die berechtigte Frage, ob es neben dem gefährlichen Weg zum Hotel eine Alternative gibt, erhielten wir eine völlig unangemessene und schnippische Antwort: *„Ihr fahrt den Weg einmal, wir jeden Tag. Wenn es dir nicht passt, such dir einen Job vor deiner Haustür.“* Diese Einstellung zeigt, dass man hier offensichtlich das Konzept von Gastfreundlichkeit nicht versteht. Auch das Zimmer welches mit Bergblick gebucht wurde endete mit einem Hinterhofanblick und Amoniakgeruch. Für eine Familie mit Baby absolut nicht zu empfehlen.
Stayed 3 nights in Nov 2024

2/10 Terrible

Zeinab

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Katastrophal

**Gesamturteil: Absolut nicht empfehlenswert** Ich möchte hier meine ehrliche Meinung über das Hotel teilen und rate dringend davon ab, dieses Hotel zu buchen, wenn Sie Wert auf **Gastfreundlichkeit**, **Sauberkeit** und eine angenehme Atmosphäre legen. Leider war unser Aufenthalt geprägt von Unprofessionalität, schlechter Kommunikation und mangelndem Respekt seitens des Personals. ### **Negative Erfahrungen im Detail:** 1. **Unfreundliches Personal:** - Nach der Begrüßung durch den Herrn draußen begann der Albtraum. Im Hotel wirkten die Mitarbeiter unmotiviert, arrogant und schauten die Gäste regelrecht herablassend an. Auf die berechtigte Frage, ob es neben dem gefährlichen Weg zum Hotel eine Alternative gibt, erhielten wir eine völlig unangemessene und schnippische Antwort: *„Ihr fahrt den Weg einmal, wir jeden Tag. Wenn es dir nicht passt, such dir einen Job vor deiner Haustür.“* Diese Einstellung zeigt, dass man hier offensichtlich das Konzept von Gastfreundlichkeit nicht versteht. Auch das Zimmer welches mit Bergblick gebucht wurde endete mit einem Hinterhofanblick und Amoniakgeruch. Für eine Familie mit Baby absolut nicht zu empfehlen.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Süper
Stayed 5 nights in Nov 2024

10/10 Excellent

Göker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mükemmel. Yemekleri efsaneydi.
Stayed 3 nights in Oct 2024

10/10 Excellent

merih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kalabalık harici her şey güzel

Otelde bir çok defa konakladık. Otel tamamen dolu olduğunda restoran ve genel alanlar ne yazık ki yetersiz oluyor. Havuzda şezlong bulmakta zorlanıyoruz. Konaklayacaksanız hafta sonu yerine hafta içi konaklamaları tercih edebilirsiniz. Onun dışında hizmet temizlik ve servis oldukça iyiydi. Sadece kalabalıktan dolayı serviste aksamalar vardı. Bir de lobide koltuklarda ayakkabıları ile uzanan misafirleri keşke nazikçe uyarıp lobide uzanmamaları gerektiğini iletseniz. Ayakkabıları ile uzandıkları yerlere sonradan bizler oturmak zorunda kalıyoruz. Lobide çay kahve içerken de karşı koltukta uzanıp yatmış adamları görmek hoş olmuyor.
Stayed 1 night in Sep 2024

10/10 Excellent

ABDELHASIB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue at check in that we were hoping to get resolved. The General manager Suat, personally handled the situation. He was polite and very courteous as was all of the staff. The staff was always engaging and hospitable. The grounds and walking paths are impeccable. This is definitely a family resort, so if that’s what you are looking for, it’s perfect.
Stayed 3 nights in Jun 2024

10/10 Excellent

Bekir Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herkes güler yüzlü. Küçücük bir sorundu dahi hemen çözüm üretiyorlar. Tertemiz.
Stayed 3 nights in Jun 2024

10/10 Excellent

Mükremin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel gayet temiz. Yemekler çok başarılı. Personel güleyüzlü. Konum ve doğa çok güzel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mustafa tolga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel keyifli odalar güzel yemekler güzel 2 gün dinlenmek için geldim tek şikayetim kese köpük paketi güzel degildi
Stayed 2 nights in Apr 2024

8/10 Good

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
çok temiz, çok güzel yemekleri biraz daha iyi olabilirdi
Stayed 2 nights in Dec 2023

10/10 Excellent

Dilara

Liked: Cleanliness, staff & service, property conditions & facilities
Alles Top
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MEMNUN KALDIK

HER ŞEY MÜKEMMELDİ. TEŞEKKÜRLER
Stayed 2 nights in Jul 2022

8/10 Good

Evin

Liked: Cleanliness, property conditions & facilities, room comfort

Receptionisten Sevgi!!!

Super service af personalet. Meget høflige, lige bortset fra Sevgi, en af resceptionisterne som får et flip over at jeg er blevet lovet et værelse til mine børn i nærheden af vores værelse efter kl 16. Hun blive ved at insistere på at der ingen værelse er af denne størrelse. Da jeg fastholder hvad hendes kollega har lovet mig, flipper hun ud og siger på tyrkisk at vi spilder hendes tid og siger til din kollega at hun må få rengøringspersonalet til at rengøre værelset for os, så vi kan få det. Det værelse som hun påstod ikke fandtes. Jeg forstod hende, og sagde også til hendes kollega, at hun på ingen måde kan tillade dig at råbe og skælde ud på den måde. Resten af personalet var meget venlige, høflige og imødekommende. Men Sevgi skiller sig desværre ud, og var meget uhøflig og med en mega kort lunte.
Stayed 3 nights in Jul 2022

10/10 Excellent

Gulsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Konforlu birbtatil
Stayed 2 nights in Jul 2022

10/10 Excellent

Hulya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Een heel luxe hotel, vriendelijke personeel en alles was heel schoon. Enige wat jammer is is dat je niet All inclusieve kan boeken waardoor je tussen de middag ook snacks en drinken voor de kinderen kan halen. Voor de rest echt een prima hotel de kamers zijn heel luxe en schoon, de kidsclubs zijn heel gezellig en je kan je kinderen gerust achterlaten. Zeer vriendelijke personeel, je vraagt om iet en het is zo geregeld!
Stayed 3 nights in Jul 2022

10/10 Excellent

Gulsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keyifli güzel bir tatildi..
Stayed 3 nights in Jul 2022

10/10 Excellent

Delbar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super sauber! Es war ein wirklich sehr schöner Aufenthalt für uns alle!
Stayed 5 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing experience, my wife and me we enjoyed it . Thanks for guest relation, and all Hotel and Spa staff. Tugce & Hassan
Stayed 2 nights in May 2022

10/10 Excellent

Ahmet

Liked: Staff & service, amenities, property conditions & facilities
Sehr zuvorkommendes Personal. Sehr nett.
Stayed 4 nights in Apr 2022

8/10 Good

Bahadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bn otel

2 gün önce ooteldeydim temizlik çok iyi çalışanlar çok hızlıydı saygılılardı . Yemekler güzel fakat cocuklara yönelik bir hamburger pizza gibi yiyecekler yoktu . Çay kahvenin belirlenen saatler dışında ücretli olması saçmaydı. Mini clup çok güzel fakat çalışanlar yetersiz ve ilgisizdi
Stayed 2 nights in Mar 2022

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