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Pelican Inn at Las Dunas Resort

3.0 star property

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Photo gallery for Pelican Inn at Las Dunas Resort

Two people sitting by a pool with drinks, wearing hats and casual summer clothing. - Pelican Inn at Las Dunas Resort (Progreso)
Property video
Standard Room, Balcony, Pool View | Television - Pelican Inn at Las Dunas Resort (Progreso)
A hotel room with two beds, a ceiling fan, a television, and a small desk. - Pelican Inn at Las Dunas Resort (Progreso)
A group of people at a wooden table with various dishes and drinks, in a room with a stone wall and bottles on the wall. - Pelican Inn at Las Dunas Resort (Progreso)
Consider a stay at Pelican Inn at Las Dunas Resort and take advantage of a free daily manager's reception, a coffee shop/cafe, and 2 bars. For some rest and relaxation, visit the outdoor treatment areas, and indulge in aromatherapy, a facial, or reflexology. The on-site restaurant, Pelican Inn Resturant, offers lunch, dinner, and kids' meals. Guests can connect to free in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, Balcony, Pool View

Two single beds with blue bedding, a ceiling fan, and a framed painting of sunflowers on the wall.

Standard Room, Balcony, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Room, Balcony, Pool View

Premium Room, Balcony, Pool View | WiFi (free)

Premium Room, Balcony, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, Balcony, Pool View

Standard Room, Balcony, Pool View | WiFi (free)

Standard Room, Balcony, Pool View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located near the beach, Pelican Inn at Las Dunas Resort is in Chelem, a neighborhood in Progreso. Paseo de Montejo and Plaza Galerias Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Progreso Beach and Chelem Park. Visit our Progreso travel guide
Map
C.21 1049 x 158 and 160, 14, Progreso, YUC, 97336

What's nearby

  • A beach with several small boats anchored in shallow water.
    Progreso Beach
    22 min drive - 8.2 miles
  • Chelem Park
    5 min drive - 1.6 miles
  • Progreso Lighthouse
    22 min drive - 8.2 miles
  • Progreso Pier
    22 min drive - 8.2 miles
  • The Ecological Reserve Corchito
    25 min drive - 9.5 miles

Getting around

  • Mérida International Airport (MID)
    60 min drive

Restaurants

  • Playa Dorada
    12 min walk
  • Costa Azul Restaurante
    3 min drive
  • Restaurante Costa Azul II Carretera Chuburna Pto.
    17 min walk
  • Molusk
    6 min drive
  • Lizard Joe's Yucatexa
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Pelican Inn Resturant

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Outdoor furniture
  • Picnic area

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 19 accessible parking spaces
  • Assistive listening devices
  • Grab bar in shower
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Portable shower seat
  • Sign language-capable staff
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Meal delivery service
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 499
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 500 per pet (varies based on length of stay) plus MXN 499 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number yes

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Pelican Inn at Las Dunas Resort have a pool?

Yes, this property has 2 outdoor pools.

Is Pelican Inn at Las Dunas Resort pet-friendly?

Yes, dogs are allowed at this property. There's a fee of MXN 500 per pet, per day. A cleaning fee of MXN 499 also applies. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Pelican Inn at Las Dunas Resort?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Pelican Inn at Las Dunas Resort?

Check-out is at noon.

Where is Pelican Inn at Las Dunas Resort located?

Located in Chelem, this spa hotel is 1.8 mi (2.9 km) from Chelem Park and within 9 mi (15 km) of Progreso Beach and Progreso Pier. Progreso Lighthouse and Meteorite Museum are also within 9 mi (15 km).

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Reviews

Pelican Inn at Las Dunas Resort Reviews

6.6

7.4

Cleanliness

6.0

Amenities

8.0

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 6 out of 15 reviews
Rating 8 - Good. 1 out of 15 reviews
Rating 6 - Okay. 2 out of 15 reviews
Rating 4 - Poor. 3 out of 15 reviews
Rating 2 - Terrible. 3 out of 15 reviews

Reviews

Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities
Incredible staff who are so accommodating and humble! The prices are fantastic. Restaurant very delicious. We will definitely be back!
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Priscilla

Liked: Staff & service, property conditions & facilities
Check in was fast and host was very nice. I got a room with balcony or thought I did . All rooms are facing the pool and really only the rooms on bottom have an enclosed balcony which I was told cost more . So not sure if I got the right room. When I booked the amenities stated there was free shuttle to beach but I was told it had recently changed by seeing the reviews saw it had changed a day before I arrived on the 21st. The free breakfast included was not the same daily . The first morning it was continental breakfast not sure if they were just lazy to prepare something as stated on the page or they have to update the info. The second day it was a full breakfast meal but there was other people staying beside us. The day we arrived there was a private party feel they should put this on there info. The music was good but we felt limited to using all the premises. The dog poop reviews and staff getting drunk at night is true. My dad stepped on dog poop and we saw thw staff. The place is nice , hard to get to if you dont have a car, not many places to eat near by, and access to beach near by are very uncomfortable as people that live in the area are very territorial they feel like they own the beach too. The rooms are as they show them in the pictures. The room looked clean when we arrived though door is a little lifted from floor and we had to cover with with our luggage as bugs kept getting in. Also not advertised there is no hot water they should post this.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

José Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actualizar la información de su hotel, en Booking decía que tenían traslados a la playa, cosa que no es cierto, al final cumplieron y pagaron los taxis a la playa. Otra situación importante decía Desayuno buffette incluido y no es cierto, tienen un desayuno americano de cortesía.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Maximino

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1.- El check in era a las 2:00 pm y aún no estaba limpias las recámaras, asimismo nos la dieron y la taza de baño estaba manchada popo y solo le echaron una trapeada pero habían muchos cabellos. 2.- No cortaron el servicio de aire acondicionado, agua para bajarle a la casa y para ducharnos. 3.- El desayuno los utensilios estaba sucios y tenían gusano de mosca. 4.- Los mimos empleados en la noche se alcoholizaron en las piscinas, decían cosas obscenas y al otro día estaban con resaca y atendía mal. 5.- En el jardín había mucha caca de perro y no los limpiaban. 6.- El estacionamiento nunca lo cerraron los trabajadores y están muy expuestos nuestros vehículos. 7.- Para hacer el check out nadie nos atendió del personal por miedo de enfrentar las quejas que teníamos. Entre varias, pero lo más importante son estas.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Jose Armando

Disliked: Amenities
El cuarto estaba limpio, pero nunca me pude conectar al wifi. A pesar de que sabía que iba a llegar estaba apagado el aire acondicionado por lo que tardó mucho en enfriar el cuarto. El desayuno es continental muy básico, huevo, cereal y pan. El baño de la alberca estaba asqueroso. En el jardín había eses de perro por todos lados. Al personal le falta actitud de servicio, solo te responden lo que preguntas, no te explican nada. Lo único bueno del lugar es la alberca fuera de eso no lo recomiendo
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Fidencio

1. El Check inn fue dos horas después por lo que estuvimos esperando parados a que limpiaran la habitación. 2 A pesar de que en la reservación decía que incluye desayuno, nos dijeron que eso no está contemplado, y que eventualmente lo dan. 3 Existe un restaurante, pero en realidad no tiene servicio diario, por lo que fue muy complicado conseguir alimentos debido a que el hotel está a un costado de la carretera entre Chelem y Chuburna, y precisamente lo habíamos seleccionado por anunciar que tiene servicio de restaurante. 4. Me parece bueno que admitan mascotas, pero lo desagradable es encontrar heces fecales en jardines, pasillos y áreas de reposo. 5. Le falta mantenimiento en varias áreas, hay muebles rotos o descompuestos. 6.- No hubo agua la mañana del lunes y no había gente en la oficina ni en la recepción, luego supimos que ese día descansan.
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

gamaliel

Disliked: Cleanliness, property conditions & facilities
Recibí la habitación y la regadera estaba sucia, se ve que alguien había usado la regadera antes de entregarme la habitación y nadie revisó. quise llegar a descansar pero junto a la habitación esta el Bar del hotel que es abierto sin paredes, así que mi cama estaba junto a la bocina del karaoke. En el buscador te aparece que estas en Puerto Progreso y está a 25 minutos del Puerto en Carro. Mala experiencia
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Oralia

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy cómodo y limpio. La comida fue lo mejor… todo estaba delicioso y con una excelente presentación
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bonito, personal súper amable
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Disfrutamos nuestra estancia. Habitación muy limpia y cómoda
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Hector

Liked: Cleanliness, staff & service
Aunque fue una estancia de 1 noche, tanto el dueño como Gerson nos brindaron una excelente atencion
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Juan Carlos

Stayed 1 night in May 2026
Verified review

6/10 Okay

Maria corina

Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

GUSTAVO

Stayed 1 night in Mar 2026