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Crowne Plaza Merida by IHG

4.5 star property
Luxury hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Crowne Plaza Merida by IHG

Outdoor pool
Property video
Restaurant
Front of property
1 bedroom, in-room safe, desk, laptop workspace
AKEN Mind Mérida Hotel sits just steps from the elegant Paseo de Montejo. Travelers start their day with a varied breakfast buffet, stay connected with in-room WiFi, and cool off in the outdoor pool between visits to cultural landmarks like the Great Museum of the Maya World.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Pet friendly
  • Housekeeping

Room options

Available filters for rooms
Showing 17 of 17 rooms

Premium Room

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 Twin Bed

Suite, 1 Bedroom, Corner (Pet Friendly)

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, City View, Corner

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

Standard Room

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 King Bed, City View

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, City View

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, City View

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Corner

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, City View (Pet Friendly)

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, City View, Corner

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, City View (High Floor)

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, City View, Corner

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, City View

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Corner (High Floor)

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, City View (High Floor)

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Local meal delivery service
Digital channels
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Av. Prolongación Montejo 371, Col. Benito Juarez Nte. Mérida, Mérida, YUC, 97119

What's nearby

  • Paseo de Montejo - 1 min walk - 0.0 miles
  • Great Museum of the Maya World - 5 min drive - 1.4 miles
  • Yucatán Siglo XXI Convention Center - 6 min drive - 1.4 miles
  • Yucatan International Convention Center - 11 min drive - 2.9 miles
  • Plaza Altabrisa - 13 min drive - 2.9 miles

Getting around

  • Teya-Merida Station - 32 min drive
  • Mérida International Airport (MID) - 25 min drive

Restaurants

  • ‪Starbucks Campestre - ‬3 min walk
  • ‪Sanbravo - ‬3 min walk
  • ‪Pastor Suizo - ‬1 min walk
  • ‪La Gibba - ‬4 min walk
  • ‪Domino's Pizza - ‬3 min walk

About this property

Crowne Plaza Merida by IHG

Luxury hotel near Paseo de Montejo
Located close to Great Museum of the Maya World and Yucatan International Convention Center, Crowne Plaza Merida by IHG provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a conference center.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a reception hall, and 6 meeting rooms
  • Coffee/tea in the lobby, wedding services, and multilingual staff
Room features
All 136 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and offices.
Extra amenities include:
  • Free toiletries and hair dryers
  • 55-inch Smart TVs with streaming services and digital channels
  • Wardrobes/closets, daily housekeeping, and offices

Similar properties

Property amenity

Holiday Inn Hotel & Suites Merida La Isla by IHG

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 687 reviews
Holiday Inn Hotel & Suites Merida La Isla by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: MXN 196 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (3,789 square feet of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible bathtub
  • Accessible shuttle
  • Area rugs in public areas
  • Elevator (60 inch wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 800 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 196 per person
  • Pet fee: MXN 800 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting

We should mention

Pool access available from 8:00 AM to 8:00 PM

Frequently asked questions

Does Crowne Plaza Merida by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Crowne Plaza Merida by IHG pet-friendly?

Yes, Crowne Plaza Merida by IHG allows dogs (limit 2 total) with a maximum weight of up to 44 lbs per pet. There's a fee of MXN 800 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Crowne Plaza Merida by IHG?

Self parking is free at this property.

What time is check-in at Crowne Plaza Merida by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Crowne Plaza Merida by IHG?

Check-out is at noon.

Where is Crowne Plaza Merida by IHG located?

Located in Colonia Campestre, this luxury hotel is 0.1 mi (0.1 km) from Paseo de Montejo and within 3 mi (5 km) of Great Museum of the Maya World and Yucatan International Convention Center.

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Reviews

Crowne Plaza Merida by IHG Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Amenities

9.4

Staff & service

9.4

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 346 out of 456 reviews
Rating 8 - Good. 63 out of 456 reviews
Rating 6 - Okay. 26 out of 456 reviews
Rating 4 - Poor. 10 out of 456 reviews
Rating 2 - Terrible. 11 out of 456 reviews

Reviews

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel, I went everytime I need a break
Stayed 1 night in Apr 2025

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was super modern and clean. Room was super comfortable. Breakfast options could improve as everything was out of a box and seemed old.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

Felipe

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025

10/10 Excellent

Bryana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times and enjoy it every single time.
Stayed 1 night in Sep 2023

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel! Everything was very modern and clean, and all of the staff was super friendly. The breakfast buffet was great, and I loved the rooftop pool and easy-to-access parking garage. I would definitely stay here again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great, the vibe is excellent. Maybe the only issue is that at the middle of the night the electric energy in the room turns off and you lose the AC for example or you can't turn on the light in the bathroom, you need to open the room door to reestablish everything.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lucila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The servers at the restaurant during breakfast were so great, friendly and gave us awesome suggestions for where to visit while we were in Merida. Great people.
Stayed 6 nights in Jan 2025

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique room
Stayed 1 night in Feb 2025

8/10 Good

Catherine Elizabeth

Liked: Cleanliness, staff & service
Great hotel if you are on a business trip; not for tourists. You are in between the North zone and Centro, along a major street, so easy access if you are traveling both north and south. The BEST thing about this place is the staff, though. They are EXCEPTIONAL!! They've allowed some maintenance to lapse (i.e. the shower ceiling in my room), and they are definitely not using the pool area as a place to sit and chill and relax, as there's almost no seating, just lots of concrete. Also, strangely bad coffee, and very bad toiletries. No washcloths (!!), so bring your own, as the body wash is liquid.
Stayed 5 nights in Feb 2025

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
It was good. Not excellent but we felt safe and we were comfortable. The hotel is hard to access, there is commercial offices on the first 2 floors. There isn’t signage telling you where the hotel parking is, or where the actual hotel entrance is. It’s weird. The write up in Expedia said it was pet friendly we brought our small dog. The cost to keep our dog was more than paying for another adult. There are other hotel choices in Merida that don’t charge extra for your pet, or it’s a minimal charge. Breakfast was excellent wait staff fantastic. Good business/Adult stay hotel.
Stayed 1 night in Oct 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parkiing was convenient. We did not est breakfasts at the property
Stayed 6 nights in Oct 2025

10/10 Excellent

raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento techado y locación
Stayed 2 nights in Aug 2025

10/10 Excellent

Luis Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia los días en los que estuve hospedado, buena comida y buena atención, el hotel mantiene un diseño moderno y acogedor.
Stayed 4 nights in Aug 2025

10/10 Excellent

Addy Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy limpia, cómoda y el personal muy atento.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mirlene guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y ubicación.
Stayed 1 night in Aug 2025

10/10 Excellent

Abraham

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
HOTEL EN BUENA UBICACION, LAS INSTALACIONES DE LO MEJOR , LA ATENCION DEL PERSONAL EXCEPCIONAL¡¡ ALTAMENTE RECOMENDABLE.
Stayed 1 night in Aug 2025

4/10 Poor

Maureen

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The site where I searched came up with this hotel that was to have a pool. it was CLOSED!!!!!!!!!!!!! we were told Sorry. But then they made arrangements for us to have a day pass, but I still missed a swim, and this is done for health, doctor's orders. It is very important to me. No Netflix. very disappointing. Actually unbelievable that all the last 2 weeks of half their price hotels have Netflix. The beds are set between a wall, and if you are tall, you ont fit and must sleep at an diagonal. Terrible. Nice breakfast that was 2 times more than I paid... Thought I bought breakfast for 198 pesos but this was not for the reservation but for the person.
Stayed 1 night in Aug 2025

10/10 Excellent

Elena

Me sorprendió está lindo, espacioso y el desayuno delicioso.
Stayed 1 night in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but expensive
Stayed 1 night in Jul 2025

10/10 Excellent

Fercho

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar lujoso a precio accesible y con la mejor atencion y areas comunes de facil acceso
Stayed 1 night in Aug 2025

10/10 Excellent

Fercho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para descansar y aprovechar el tiempo para entrenar aun en viaje de negocios con alberca y gymnasio accesibles y muy comodos.
Stayed 1 night in Aug 2025

10/10 Excellent

José Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Está nuevo y cómodo
Stayed 2 nights in Jul 2025

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