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Hotel Urban

Property class: 2.5

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Photo gallery for Hotel Urban

A spacious lobby with a high ceiling, exposed beams, hanging lights, and a patterned coffee table. - Hotel Urban (Mérida)
A modern interior with a wooden reception desk, a seating area with cushioned chairs, and a wall adorned with geometric artwork. - Hotel Urban (Mérida)
A room with a wooden bench, a small table, a vase, and a window with a grid pattern. - Hotel Urban (Mérida)
A circular window with a metal frame and ropes, overlooking a room with a sofa and a patterned ottoman. - Hotel Urban (Mérida)
A modern building with a staircase leading to a balcony, large windows, and a mix of wooden and metal materials. - Hotel Urban (Mérida)
Close to Plaza Grande and Mérida Cathedral, Hotel Urban provides a terrace, a garden, and more. Stay connected with free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
  • Housekeeping

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking

A hotel room with a checkered floor, a bed with white linens, a wooden headboard, and wall-mounted artwork.

Deluxe Room, 1 King Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

A hotel room with two beds, white bedding, an air conditioning unit, a bedside phone, and a view of the outside.

Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

A hotel room with a bed, a wardrobe, a hanging wardrobe, a window, and a door.

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Mérida, Hotel Urban is in the city center. Travelers who have shopping on the agenda can visit Paseo de Montejo and Plaza Altabrisa. Looking to enjoy an event or a game while in town? See what's happening at Estadio Salvador Alvarado or Kukulcan Stadium. Visit our Mérida travel guide
Map
470 Calle 62 Centro, Mérida, YUC, 97000

What's nearby

  • A historic building with a clock tower, a street with light trails from moving vehicles, and a red building with a sign.
    Mérida Cathedral
    5 min walk - 0.3 miles
  • A park with benches, trees, and a large sign spelling "MÉRIDA".
    Plaza Grande
    5 min walk - 0.3 miles
  • A busy urban street lined with trees and street lamps, with cars parked on the side and moving on the road.
    Paseo de Montejo
    11 min walk - 0.6 miles
  • Universidad Autónoma de Yucatán
    2 min walk - 0.1 miles
  • Parque Santa Lucía
    3 min walk - 0.2 miles

Getting around

  • Teya-Merida Station
    24 min drive
  • Mérida International Airport (MID)
    18 min drive

Restaurants

  • La Chaya Maya
    1 min walk
  • Museo de la Gastronomía Yucateca
    1 min walk
  • Café La Habana
    2 min walk
  • Bistrola 57
    2 min walk
  • La Bierhaus
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available from 7:00 AM to 11:00 PM (MXN 240 per day)
  • Uncovered self parking on site (MXN 240 per day)
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 175 for adults and MXN 175 for children

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Netflix
  • TV with satellite channels

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 175 for adults and MXN 175 for children
  • Uncovered self parking fee: MXN 240 per day
  • Nearby parking fee: MXN 240 per day (656 ft away; open 7:00 AM to 11:00 PM)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Does Hotel Urban have a pool?

Yes, this property has an outdoor pool.

Is Hotel Urban pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for MXN 240 per day. Limited spots are available.

What time is check-in at Hotel Urban?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Urban?

Check-out is at noon.

Where is Hotel Urban located?

Located in Mérida Centro, this hotel is within a 5-minute walk of Universidad Autónoma de Yucatán and Plaza Grande. Mérida Cathedral and Paseo de Montejo are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Urban Reviews

7.6

Good

7.8

Cleanliness

8.0

Location

8.0

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 38 out of 106 reviews
Rating 8 - Good. 33 out of 106 reviews
Rating 6 - Okay. 18 out of 106 reviews
Rating 4 - Poor. 7 out of 106 reviews
Rating 2 - Terrible. 10 out of 106 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at the heart of Merida, you can walk everywhere and find food food. The rooms are fine, you have everything to rest. I got a room with the windows facing to the street and it was noisy but it didn’t bother me.
Stayed 2 nights in Dec 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and great location at an affordable rate. The only downside is parking is only included for 22 hours a day which makes no sense. If you have a car I ado not recommend. They did tell me at check in but a discount of parking is better than none.
Stayed 1 night in Mar 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
I booked this property trusting the images but once arrived property and rooms are in poor conditions. Bathrooms smell and rooms do not have windows giving you the feeling you are in box. Parking is across the street and is open only from 7am to 12pm. Since the parking is public you have to pay $20 pesos x hour out of your allowance or included in your rate only from 8pm to 8am. Location is convenient, right in Merida downtown.
Stayed 2 nights in Jul 2023
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service
I was charged double when I got there Then they said parking was close so I had the car at 6am a moved it then they said I had to pay for parking then the toilet and the toliet had issues
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien. Solo muy temprano se escucha el ruido de la ciudad jeje y no logras descansar mu ho pero pues es comprensible ya que se encuentra en el centro d ella ciudad. Todo encuentras cerca eso es bueno
Stayed 1 night in Nov 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
La habitación se veía un poco deteriorada y dejada, las luces no funcionaban bien
Stayed 1 night in Oct 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones estan muy sucias, el personal es muy grosero, no había agua en la habitación.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo muy bien, la habitación es cómoda y los servicios están muy bien el personal es muy amable y muy atento aparte de que la ubicación está perfecta para conocer el centro de Mérida como recomendación si es tu primera vez en Mérida hospédate aquí y prueba el poc Chuc en los locales cercanos, en taco está delicioso
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
El servicio no fue el esperado :( (El lavabo de manos estaba tapado, no tenía teléfono, no tenía refrigerador o frigobar, no tenía el letrero de no molestar, la privacidad es lo más importante para un huésped) No tenía estacionamiento, se tenía que pagar por separado.
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, room comfort
En primera dice que tiene estacionamiento y cuando, llegamos nos dijeron que siempre no y tuvimos que buscar y pagar donde dejar el carro, no hicieron limpieza de las habitaciones
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Buena atención, cama confortable, cuarto limpio, buena ubicación, el único detalle fue que una de las habitaciones tenía olor a húmedad
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Disliked: Cleanliness, amenities, property conditions & facilities
Su mejor valor, es su excelente ubicación en relación a los principales atractivos que ofrece el centro histórico de Mérida. Sin embargo, es evidente la falta de mantenimiento de sus instalaciones y lo peor, la falta de atención en la limpieza de sus habitaciones. Esperarías algo más por parte del grupo Kavia.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excelene ubicación del hotel, en pleno centro de la ciudad. La habitación muy reducida aunque por el precio no cabe la queja. Le falta mantenimiento (las llaves del lavado y la regadera están flojas y bailan mucho), Nos tocó habitación junto a la recepción y se escucha todo lo que se habla, además del ruido de los vehículos de la calle hasta la madrugada y muy tempreno, talvez con otro tipo de puerta solucionen ese problema.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad es que el cuarto que me dieron primero tenía problemas de fuga de agua del lavamanos y olía a humedad, en el segundo cuarto ( que nos cambiaron) estaba sucio. Y como la habitación daba a la calle desde temprano se escuchaba mucho ruido. No me volvería a hospedar acá.
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Es una propiedad que se ve vieja, las fotos publicadas no coinciden con el estado actual de las habitaciones. Tardaron una hora en poder darme la habitación porque no tenian llave de acceso
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó todo, excelente atención y amabilidad, todo lo importante muy cerca a pié, lugar cómodo y agradable, gracias
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy padre terraza
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities

Muy lindo hotel y buen servicio

Muy buena estadía, los chicos de recepción muy amables, limpio y todo en orden. Solo la habitación que nos tocó daba hacia la calle y para dormir fue muy incómodo ya que se escuchan, autos, conversaciones y ruido en general. Aparentemente las demás habitaciones tienen mejor suerte. Por todo lo demás, estuvo excelente.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy céntrico, solo que no tiene estacionamiento propio, tienen un convenio con un estacionamiento público que cubre cortesía de 8:00 pm a 8:00 am
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo excelente, habitación muy cómoda para descansar, muy céntrico, todo muy cerca, compras, restaurante,etc.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que las camas son realmente cómodas, personalmente tuve un muy buen descanso.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente la atención en la recepción
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Staff & service
Habitación sin ventanas, mucho mosco, ruidos de afuera.
Stayed 2 nights in Mar 2024