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Hotel Unknown

3.5 star property
Travelers enjoy local cuisine at the restaurant while getting insider tips from the concierge, relaxing poolside, or exploring the historic streets of Mérida Centro

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Photo gallery for Hotel Unknown

Standard Room, 1 King Bed, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing - Hotel Unknown (Mérida)
Reception - Hotel Unknown (Mérida)
Outdoor pool, open 10:00 AM to 9:00 PM, sun loungers - Hotel Unknown (Mérida)
Premium Suite, 2 Bedrooms, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing - Hotel Unknown (Mérida)
Hallway - Hotel Unknown (Mérida)
Hotel Unknown in central Mérida Centro offers continental breakfast, a vibrant bar, and a restaurant with local dishes. Guests can enjoy the outdoor pool or consult the concierge for exploration plans. Staff provides luggage storage, tour bookings, and attentive service.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(13 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Double Room, 2 Queen Beds

9.0 out of 10
Wonderful
(7 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Bedrooms, Private Pool

Premium Suite, 2 Bedrooms, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(7 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(18 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Mérida Centro, a neighborhood in Mérida, is home to Hotel Unknown. Travelers who have shopping on the agenda can visit Paseo de Montejo and Plaza Altabrisa. Looking to enjoy an event or a game while in town? See what's happening at Estadio de Beisbol Kukulkan or Kukulcan Stadium. Visit our Mérida travel guide
Map
559 Calle 53, Centro, Mérida, YUC, 97000

What's nearby

  • Plaza Grande
    Plaza Grande
    16 min walk - 0.9 miles
  • Mérida Cathedral
    Mérida Cathedral
    16 min walk - 0.9 miles
  • Paseo de Montejo
    Paseo de Montejo
    19 min walk - 1.0 mile
  • Santiago Park
    7 min walk - 0.4 miles
  • US Visa Applicant Service Center
    18 min walk - 1.0 mile

Getting around

  • Teya-Merida Station
    28 min drive
  • Mérida International Airport (MID)
    16 min drive

Restaurants

  • El Gran Santiago
    4 min walk
  • Taquería La Lupita
    6 min walk
  • Galerón Club de Café
    4 min walk
  • Placer & delirio
    7 min walk
  • jajajana
    7 min walk

About this property

Hotel Unknown

Hotel near Paseo de Montejo
Take advantage of free continental breakfast, dry cleaning/laundry services, and a bar at Hotel Unknown. Take some time to relax at the onsite spa. Free in-room WiFi and a restaurant are available to all guests.
Other perks include:
  • An outdoor pool along with sun loungers
  • Tour/ticket assistance, a 24-hour front desk, and luggage storage
  • A front-desk safe, a banquet hall, and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Unknown offer perks such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies or patios, coffee/tea makers, and fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool loungers

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Stair-free path to entrance

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number FHA190725TS5

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Hotel Unknown have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–9:00 PM.

Is Hotel Unknown pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of MXN 350 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Unknown?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Unknown?

Check-out is at noon.

Where is Hotel Unknown located?

Located in Mérida Centro, this spa hotel is within 1 mi (2 km) of Santiago Park and Paseo de Montejo. Casa Frederick Catherwood and Merida English Library are also within 10 minutes.

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Reviews

Hotel Unknown Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Amenities

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 267 out of 385 reviews
Rating 8 - Good. 81 out of 385 reviews
Rating 6 - Okay. 18 out of 385 reviews
Rating 4 - Poor. 9 out of 385 reviews
Rating 2 - Terrible. 10 out of 385 reviews

Reviews

Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very helpful. The breakfast was excellent, I really liked their coffee. The room was very comfortable, clean and spacious. I highly recommend this hotel, we will be back soon!!!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Laureano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service. Highly recommend it.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing, staff was very friendly and breakfast was wonderful.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Judy

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, friendly staff. Clean and simple breakfast Quiet location but not too far from Centro.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Luis Antonio

Liked: Cleanliness, amenities, property conditions & facilities
It was a very pleasant stay, enjoyed the location, atmosphere, large rooms, and friendly service.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Larkin

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, nice inviting environment
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi in our room was a bit spotty but we were able to use one from another room with no problems. The staff is amazing wifi is really not going to keep me from staying there again. Breakfast was good as well. Beds are comfy.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. The breakfast was very good and the staff very nice.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Camilla

Liked: Cleanliness, staff & service, amenities
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
I came in late and left early so i did not enjoy the pool ,but it looked great. Only a small area for sun tanning, if thats your thing. The area has limited parking, so you may have to walk farther during busier times. The path to the rooms is bumpy but not a problem. The rooms are dim lighted and wish i had a brighter light for some things. I would stay here again, as a bonus the offered a nice light breakfast to start the day, that hit the spot.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Miguel Angel

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the beds were very comfortable. I highly recommended this please if you’re visiting Merida however is not very close to centro but a nice walk!!!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

John Adriaan

Liked: Cleanliness, amenities, property conditions & facilities
The staff are amazing. The location is great. The rooms are spacious, clean and well cared for. We love the small garden and pool! The breakfast is filling, the coffee is hot and the staff are wonderful
Stayed 14 nights in Nov 2025
Verified

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time. The staff was very attentive and friendly and our room was clean and comfortable. We loved our stay
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Sami

Liked: Cleanliness, staff & service, amenities
Great staff. Enormous amount of mosquitoes, wish there was something done about that or atleast offer or sell repellant. Breakfast included is also a plus & location also. I would come back but with a lot of mosquito repellent 😅
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Irais Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Staff :)
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Lynn

Liked: Cleanliness, property conditions & facilities
Room was clean and staff was amazing at daily cleaning. Loved the courtyard area. What would really improve the rating would be a mini fridge in the room. All the staff were great people and friendly. Pool area needs updated, comfortable furniture. It's a small pool but very nice on a hot day. Breakfast is great if you're only staying a couple days but after that we went elsewhere for breakfast. A couple different options would be great. (i.e. if you're having a 2 egg scramble or omelet why do you need to pay extra for 2 eggs fried and a piece of toast)?
Stayed 11 nights in Jan 2026
Verified

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience in Merida

The moment I enter It felt relaxing our private suit was wonderingful , quite, cool with good A.C. The tranquility of hotel and pool was a great experience would highly recommend.
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Aurora M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed here and were very pleased with how clean our room was. The staff was truly friendly and accommodating, which made our stay very enjoyable. When I unfortunately caught a cold toward the end of our trip, the staff was kind enough to provide hot tea, which was much appreciated. However, there were a couple of areas for improvement. While we enjoyed the overall friendly atmosphere, I really wished our room had a mini-fridge to keep drinks cold and store snacks. The walkway to the room was difficult to navigate with luggage. Additionally, we booked a room with a pool, but we couldn't use it because it had a significant amount of debris and bugs. We ended up using the larger main pool instead. Despite these issues, the great service from the staff made our stay a pleasant one.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

candance

Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff. Large room with patio and small ante room with couch
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room. Good internet service. Had a decent sleep. There was some construction goi g on outside the property in the morning. Not their fault. It’s a nice location.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this place!

Excellent staff and service!
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos don’t do justice! Very peaceful and beautiful inside. Our 4 year old loved the pool and breakfast.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ellene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

KARIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
Stayed 6 nights in May 2025