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Hotel Plaza by Kavia

Property class: 2.5

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Photo gallery for Hotel Plaza by Kavia

A spacious atrium with a central water feature, multiple floors with balconies, and a modern architectural design. - Hotel Plaza by Kavia (Mérida)
A modern bedroom with a large bed, bedside tables, and a bench. - Hotel Plaza by Kavia (Mérida)
A spacious corridor with a polished floor, a palm tree, and a vase of white flowers on a glass table. - Hotel Plaza by Kavia (Mérida)
A hotel entrance with a sign reading "Hotel Plaza by Kavia." - Hotel Plaza by Kavia (Mérida)
A modern building with balconies, a pool, and a view of the street. - Hotel Plaza by Kavia (Mérida)
Close to Yucatan International Convention Center and Mérida Cathedral, Hotel Plaza by Kavia has plenty to offer. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Housekeeping

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

A hotel room with two beds, a wooden floor, and a mirror.

Standard Double Room

8.6 out of 10
Excellent
(62 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

A modern bedroom with a large bed, bedside tables, and a bench.

Standard Room

9.4 out of 10
Exceptional
(35 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

A modern hotel room with a large bed, bedside tables, a bench, a mirror, and a seating area.

Superior Room

8.4 out of 10
Very good
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio Suite

A modern bedroom with a large bed, a bench, and a sofa.

Family Studio Suite

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio Suite

A bedroom with a bed, a bench, a desk, and a mirror.

Deluxe Studio Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

DOUBLE KING SIZE BED

  • Sleeps 4

DOUBLE SUPERIOR KING BED

  • Sleeps 4

About the neighborhood

Located in Mérida, Hotel Plaza by Kavia is in the city center. Travelers who have shopping on the agenda can visit Paseo de Montejo and Plaza Altabrisa. Looking to enjoy an event or a game while in town? See what's happening at Estadio Salvador Alvarado or Estadio de Beisbol Kukulkan. Visit our Mérida travel guide
Map
Av. Paseo de Montejo, Nº481 Entre 39 y 41, Mérida, Yuc., 97000

What's nearby

  • A busy urban street lined with trees and street lamps, with cars parked on the side and moving on the road.
    Paseo de Montejo
    2 min walk - 0.1 miles
  • A palm tree on a beach with clear blue sky and ocean.
    Yucatan International Convention Center
    11 min walk - 0.6 miles
  • Santa Ana Park
    7 min walk - 0.4 miles
  • Paseo 60
    7 min walk - 0.4 miles
  • Parque Santa Lucía
    15 min walk - 0.8 miles

Getting around

  • Teya-Merida Station
    25 min drive
  • Mérida International Airport (MID)
    20 min drive

Restaurants

  • Dulcería y Sorbetería Colón
    2 min walk
  • Hennessy's Irish Pub
    2 min walk
  • Yerba Santa
    4 min walk
  • Diego's Urban Kitchen
    4 min walk
  • Tere Cazola
    4 min walk

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  • Pool
  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 220 for adults and MXN 220 for children

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MastercardVisa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 220 for adults and MXN 220 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Does Hotel Plaza by Kavia have a pool?

Yes, this property has an outdoor pool.

Is Hotel Plaza by Kavia pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Plaza by Kavia?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Plaza by Kavia?

Check-out is at 11:00 AM.

Where is Hotel Plaza by Kavia located?

Located in Mérida Centro, this hotel is within a 15-minute walk of Paseo de Montejo and Yucatan International Convention Center. Cacao Chocolate Museum and Museo Regional de Antropología are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Plaza by Kavia Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 626 out of 1004 reviews
Rating 8 - Good. 233 out of 1004 reviews
Rating 6 - Okay. 77 out of 1004 reviews
Rating 4 - Poor. 34 out of 1004 reviews
Rating 2 - Terrible. 34 out of 1004 reviews

Reviews

Verified review

10/10 Excellent

martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location comfortable beds and clean
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, the room was perfect the mattress was divine. I will return everytime I have business in this location. And the value was fantastic!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Balcony View!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, very comfortable rooms
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities
Great room, good service and excellent location for exploring merida
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Eileen

I loved the staff, my room was big and nice, the location is perfect.
Stayed 14 nights in Jan 2026
Verified review

10/10 Excellent

maria

Liked: Cleanliness, amenities, property conditions & facilities
Very clean staff very friendly
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Adriana Ahumada

Liked: Staff & service
The staff were nice and helpful, downstairs is a restaurant and a variety of restaurants in the same street. The room was clean, but a bad smell from the bathroom.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff, clean room, excellent location and all at a competitive price. I will be back soon; thank you!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Really liked this hotel. Aaron afternoon staff member was courteous and attentive, able to communicate in English. Clean orderly and modern hotel with adjacent and nearby restaurants and bars,
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well appointed and clean. The hotel is near downtown and there are plenty of eating options close.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities
The rooms are very clean and modern. The beds a very comfortable. There’s an excellent Italian restaurant with homemade pasta and a coffee shop downstairs. The location is very good. All in all it’s a great value!
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Ruben

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The place is in Paseo Montejo which is good but because of the lounge at the front of the Hotel, it gets a little noisy at night. The Staff was good and the room, the cleanliness of the room (the floor in particular), was not so good.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was AMAZING!! Location was great. Room was clean. Only issue was the “rain shower” needs repair. The water was coming out of the ceiling not the shower., I only stayed 1 night and my mistake for not telling them. I was running around all morning to catch my bus out of town. So can’t blame them . Sorry I didn’t tell you . I think its 209
Stayed 1 night in May 2026
Verified review

8/10 Good

Davina

Liked: Cleanliness
We stayed for one night. We arrived in heavy downpour and requested to have a room not on the ground floor as the front door rooms are immediately accessible from the main street. Pool quite small and only one small bottle of water provided. Breakfast is at cafe next door which was nice. The main downside is the parking is not attached to the property so if arriving with lots of luggage or at night it isn't convenient. Very average.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

William

Liked: Cleanliness, staff & service
The room was spacious and clean , with a comfortable bed , however the bathroom was terrible. It strongly stunk of sewer smells and the shower tiling was dangerously slippery. There is a coffee maker but you have to go to the front desk to ask for the coffee??
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Claudia

Liked: Staff & service, amenities
Location. Great. Coffee shop good. Room good with frigobar great included. Staff very friendly is a plus. Swimming pool clean no bug. It is very small is like a jacuzzi. Restaurant Italian on site and you can watch the sports.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Violeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll come back to Kavia any time.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very centric and close to attractions
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Sylvia Del

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location lots to do.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Friendly staff.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good really good value
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Norb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking available
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Pablo mariano González

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Nov 2025