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Hotel Plaza by Kavia

2.5 star property
Hotel with free parking, steps from Paseo de Montejo

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Photo gallery for Hotel Plaza by Kavia

Front of property
Reception
Outdoor pool
View from property
Standard Double Room | 1 bedroom, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Studio Suite

Highlights

Deck/patio
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Designer toiletries
Hair dryer
Coffee/tea maker
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Designer toiletries
Hair dryer
Coffee/tea maker
Cable channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio Suite

Family Studio Suite | 1 bedroom, in-room safe, desk, laptop workspace

Family Studio Suite

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Designer toiletries
Hair dryer
Coffee/tea maker
Cable channels
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Superior Room

Superior Room | 1 bedroom, in-room safe, desk, laptop workspace

Superior Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Designer toiletries
Hair dryer
Coffee/tea maker
Cable channels
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Double Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Designer toiletries
Hair dryer
Coffee/tea maker
Cable channels
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Av. Paseo de Montejo, Nº481 Entre 39 y 41, Mérida, Yuc., 97000

What's nearby

  • Paseo de Montejo - 2 min walk - 0.1 miles
  • Yucatan International Convention Center - 11 min walk - 0.6 miles
  • U.S. Consulate Merida - 13 min walk - 0.7 miles
  • Parque Santa Lucía - 13 min walk - 0.7 miles
  • Mérida Cathedral - 20 min walk - 1.1 miles

Getting around

  • Teya-Merida Station - 27 min drive
  • Mérida International Airport (MID) - 17 min drive

Restaurants

  • ‪Dulcería y Sorbetería Colón - ‬2 min walk
  • ‪Piensarosa - ‬3 min walk
  • ‪Hennessy's Irish Pub - ‬2 min walk
  • ‪El Apapacho - ‬6 min walk
  • ‪El Pico de Orizaba - ‬5 min walk

About this property

Hotel Plaza by Kavia

Hotel near Paseo de Montejo
Located close to Mérida Cathedral, Hotel Plaza by Kavia has plenty to offer. Stay connected with free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a 24-hour front desk, and an elevator
  • Smoke-free premises, tour/ticket assistance, and luggage storage
  • Guest reviews speak highly of the helpful staff and location
Room features
All guestrooms at Hotel Plaza by Kavia have perks such as laptop-compatible safes and laptop-friendly workspaces, as well as amenities like free WiFi and air conditioning. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Designer toiletries, showers, and hair dryers
  • 40-inch flat-screen TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 220 for adults and MXN 220 for children

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 220 for adults and MXN 220 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

Property is also known as

Hotel Plaza by Kavia Hotel
Hotel Plaza by Kavia Mérida
Hotel Plaza by Kavia Hotel Mérida

Frequently asked questions

Does Hotel Plaza by Kavia have a pool?

Yes, this property has an outdoor pool.

Is Hotel Plaza by Kavia pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Plaza by Kavia?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Plaza by Kavia?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Plaza by Kavia?

Check-out is at 11:00 AM.

Where is Hotel Plaza by Kavia located?

Located in Mérida Centro, this hotel is steps from Cacao Chocolate Museum and Paseo de Montejo. U.S. Consulate Merida and Mérida Cathedral are also within 1 mi (2 km).

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Hotel Plaza by Kavia Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 420 out of 669 reviews
Rating 8 - Good. 152 out of 669 reviews
Rating 6 - Okay. 47 out of 669 reviews
Rating 4 - Poor. 25 out of 669 reviews
Rating 2 - Terrible. 25 out of 669 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10

Very nice and safe area to walk at night,,,
Stayed 3 nights in May 2025

8/10

Confy Hotel in convenient location.
Stayed 3 nights in Apr 2025

10/10

Excellent stay, will be back!
Stayed 1 night in Mar 2025

6/10

Rooms are very nice but there is no pool or restaurant
Stayed 1 night in May 2025

10/10

Staff was friendly. Very clean. Highly recommended and in a great area.
Stayed 5 nights in Mar 2025

10/10

Execelente
Stayed 1 night in Apr 2025

10/10

Great value for money spent. Has all the essentials and very conveniently located. Staff is super friendly. This is not a luxury property but it’s good enough when traveling on a budget
Stayed 6 nights in Mar 2025

8/10

D
Stayed 5 nights in May 2025

10/10

Awesome
Stayed 1 night in Apr 2025

10/10

Nice, clean, spacious hotel. Right on Montejo avenue. Walkable distace to restaurants, museums, downtown. Courteous staff. Just perfect for our 5 days stay.
Stayed 4 nights in Mar 2025

10/10

Convenient location
Stayed 2 nights in Jan 2025

10/10

Good location, super clean...and a very nice staff...
Stayed 5 nights in Oct 2024

10/10

Great value for the money! Staff is friendly, the location is priceless. Highly recommended for someone who is on a budget but doesn’t want to sacrifice being in an area where all the fun happens
Stayed 8 nights in Dec 2024

6/10

The parking is 400 m away from the hotel. The lock couldn’t be opened so we had to wait for an hour to get it fixed when we left. There are only 2 towels in the room for two… no shower mat. The mattress is pretty comfortable. The window is small.
Stayed 1 night in Apr 2025

10/10

We had a great stay. The parking was convenient and about a block and a half away. The staff was awesome and very helpful. The room was great, although the water was not hot. Perfect location and walking to everything!!! Tons of options for dining!
Stayed 5 nights in Nov 2024

10/10

We were given a room with a private patio! Hotel is close but not directly in the center. Everything one needs is walkable. Good coffee shop at ground floor for when being adventurous with breakfast isn’t in the cards.
Stayed 6 nights in Dec 2024

10/10

Na
Stayed 1 night in Jan 2025

10/10

Recomendable
Stayed 8 nights in Sep 2024

10/10

Very nice . Well keep up . Very clean and very good service
Stayed 3 nights in Aug 2024

8/10

I chose this hotel because of location and my late arrival.On Hotels.com this hotel advertises a 24/7 front desk however after booking I received numerous email stating that if I was to arrive after 6 pm to contact the property beforehand. This proved impossible for me and for the help desk at Hotels.com. Eventually ( on the scheduled morning of check-in) I received a message saying someone would be there to welcome me. This mix up offered me hours of worry and consternation that were not necessary if the hotel services had been described correctly on Hotels.com
Stayed 1 night in Jan 2025

10/10

clean rooms
Stayed 1 night in Sep 2024

4/10

We found a croach at the room. Not a nice experience
Stayed 1 night in Dec 2024

4/10

The staff is not very nice . We wanted to see a room before reserved here …. « you can go wherever else you want «  . No smile , no hello …just a strange look at us (I’m not American and my girlfriend is Mexican ) . The rooms are not clean at all . Just a towel . Cleaning outside …hum . I saw 2 days the dishes left besides the elevator which brought ants everywhere .
Stayed 2 nights in Nov 2024

2/10

First they wave me a room and the toilet was flooded so they changed me to another room. Then two men tried to open my door at 3:00 am they said only “sorry madam it was a mistake”, I was very very scared. They did not update their system that was the problem. Me dieron habitación con baño tapado me cambiaron de habitación y a las 3:00 am intentaron abrir el cuarto. Solo dijeron “una disculpa dama fue una confusión.” Por error del sistema.
Stayed 1 night in Sep 2024

2/10

I decided to try this hotel as the location is ideal and the price for the room seemed reasonable. However, my experience was not pleasant at all. The glass for the window seems poor quality letting all the noise in. There was some construction noise going until 3 am, you can hear and feel everything. This is a busy street, we could not sleep at all. We decided to check out early and that's when the trouble started, the staff refused to refund us and will not do so until Expedia contacted them. We had other issues with the safe not working. The door that access the terrace had no lock and no key and our shower had a leak going all night. Also the bathroom smelled like mold. The staff were careless and dismissive. We had an opportunity to speak with the manager and the experience was the same. This hotel can use some better management and much more maintenance. Sadly I do not recommend this hotel at all. What I do recommend is that you book through Expedia, they were fantastic and so helpful.
Stayed 4 nights in Oct 2024