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Hotel Las Garzas

Property class: 3

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Photo gallery for Hotel Las Garzas

Pool - Hotel Las Garzas (Progreso)
Courtyard - Hotel Las Garzas (Progreso)
Restaurant - Hotel Las Garzas (Progreso)
Room - Hotel Las Garzas (Progreso)
Front of property - Hotel Las Garzas (Progreso)
Consider a stay at Hotel Las Garzas and take advantage of a terrace, a garden, and a restaurant.

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Housekeeping

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Room

Room

Superior Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Room

Standard Room, 2 Double Beds

  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located near the beach, Hotel Las Garzas is in Chelem, a neighborhood in Progreso. Progreso Lighthouse and Progreso Letters are local landmarks, and travelers looking to shop may want to visit La Isla Mérida Cabo Norte and Paseo de Montejo. Visit our Progreso travel guide
Map
742 Calle 17 Chelem, entre 128 y 130, Progreso, YUC, 97336

What's nearby

  • A beach with several small boats anchored in shallow water.
    Progreso Beach
    14 min drive - 6.9 miles
  • A busy urban street lined with trees and street lamps, with cars parked on the side and moving on the road.
    Paseo de Montejo
    39 min drive - 27.7 miles
  • A palm tree on a beach with clear blue sky and ocean.
    Yucatan International Convention Center
    46 min drive - 30.8 miles
  • A historic building with a clock tower, a street with light trails from moving vehicles, and a red building with a sign.
    Mérida Cathedral
    51 min drive - 32.6 miles
  • Chelem Park
    6 min walk - 0.4 miles

Getting around

  • Mérida International Airport (MID)
    59 min drive

Restaurants

  • Cevicheria "El Dorado
    7 min drive
  • Molusk
    4 min drive
  • La Terracita
    8 min walk
  • Coccoloba Beach Club
    3 min drive
  • Costa Azul Restaurante
    15 min walk

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Property amenities

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:30 AM for a fee: MXN 200 per person
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels provided

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
There is limited hot water on site
Pool access available from 9:00 AM to 7:00 PM

Frequently asked questions

Does Hotel Las Garzas have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–7:00 PM.

Is Hotel Las Garzas pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Las Garzas?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Las Garzas?

Check-out is at noon.

Where is Hotel Las Garzas located?

Located in Chelem, this hotel is 0.3 mi (0.5 km) from Chelem Park and within 9 mi (15 km) of Progreso Beach and Malecon Internacional de Progreso. Progreso Pier and Progreso Lighthouse are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Las Garzas Reviews

5.4

5.0

Cleanliness

4.0

Location

5.8

Staff & service

4.4

Property conditions & facilities
Rating 10 - Excellent. 2 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 1 out of 10 reviews
Rating 4 - Poor. 4 out of 10 reviews
Rating 2 - Terrible. 2 out of 10 reviews

Reviews

Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Way overpriced for basically an old and run down hotel. What I was told is there are really no good hotels in Chelem. I think I agree!
Stayed 2 nights in Nov 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service counts: The hotel contacted me (WhatsApp) to say that the rate I booked was too low, and they would not honor it. They said to contact OYO for any refund. I booked on Expedia (rate was the same on every booking website). Then, I received an email saying due to COVID, they were closing this hotel and offering me a stay at another OYO nearby. As a previous Airbnb host, and now a small business owner, the customer service was pretty appalling. If left us (driving to the hotel) to book another hotel, while we were charged by Expedia for the stay and 6 days later have not been refunded. As a business owner, I would have at least offered a solution instead of rudely informing the customer that the rate was too low and to seek a refund without any assistance. We ended up staying in 3 hotels the same week, all OYO, and have only great things to say. Now, we have rented a home near this hotel and pass by it almost daily. We can’t recommend it. I hope the $19 we paid for night helps the hotel during this difficult time... because for $20 they have means they not only lost a potential repeat customer, but a resident in the area who has many families members visit and has to send them to a local hotel. That $20 difference (we would have paid) they could have absorbed and would have had a full house in 3 months (as we are getting married and cannot host all of my husband’s relatives), not to mention ongoing stays from family members.
Stayed 1 night in Jan 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiene agua de mar en las salidas de los baños, que se supone debes de usar para bañarte y lavarte los dientes (qué no hicimos) al detectarlo, instalaciones antiguas y mal olor en los cuartos y pasillos
Stayed 2 nights in Dec 2020
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

DESCUIDADO Y VIEJO

Hoteles e instalaciones descuidadas y viejas (chapoteadero sucio), len la habitación que me dieron me avisaron que no llegaba el wifi, el baño y el caño apestaban horrible y las ventanas no abrían para poder orear el cuarto, no te dan control remoto del televisor (no vi television de todas maneras) pero al parecer debes de pagar o dejar un depósito por el mismo, encontré una cucaracha en el baño, tuve que tapar todas las coladeras para que no salieran más bichos y disminuyera el olor, el ventilador de techo demasiado ruidoso, estacionamiento gratis pero inseguro, las únicas dos cosas buenas de este hotel fue la ubicación y que el aire acondicionado funcionaba bien.
Stayed 1 night in Sep 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

sin agua caliente

Mi experiencia únicamente fue desagradable el servicio de la regadera que no había agua caliente y llaves de lavabo y regadera en mal estado.
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Muy buen servicio, buena ubicación, un hotel chiquito pero cómodo y muy cerca del mar. El unico inconveniente es que no hay señal de Tv.
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
fue decepcionante el wifi no servía, la tele tampoco, el baño sucio y el clima tenia goteras y se anegaba el piso, no nos pudieron cambiar de habitación te entregan las toallas y dos miseros jabones y muestras medicas de shampoo a cambio de tu INE, la desconfianza total y me cobraron un 5% mas de impuesto que no estaba en la pagina, y el agua caliente solo de noche funcionó lo demas bien :S
Stayed 1 night in Feb 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo servicio e instalaciones sin mantenimiento

Mala recepción, no nos querían dar las amenidades completas. El sanitario no servía, se tardó demasiado en tener agua caliente, muy sucio, la habitación no tenía ni dónde acomodar la ropa, sin televisión y un largo etc. No lo recomiendo
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Muy atentos todos y serviciales, se come rico en el restaurante
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Stayed 1 night in Feb 2021