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Hacienda Santa Cruz

4.0 star property
Hotel with 2 outdoor swimming pools, in the vicinity of Museum of the City of Merida

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Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
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Front of property
Deluxe Room, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe
Superior Room, Multiple Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Breakfast available
  • Spa
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Ceiling fan
Pillowtop bed
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Presidential Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Ceiling fan
Pillowtop bed
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial) | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Double Beds (Matrimonial)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Ceiling fan
Pillowtop bed
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, Multiple Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Ceiling fan
Premium bedding
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Ceiling fan
Premium bedding
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Map
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315

What's nearby

  • US Visa Applicant Service Center - 13 min drive - 7.0 miles
  • Mérida Cathedral - 14 min drive - 7.2 miles
  • Plaza Grande - 14 min drive - 7.2 miles
  • Paseo de Montejo - 15 min drive - 8.3 miles
  • U.S. Consulate Merida - 17 min drive - 9.5 miles

Getting around

  • Teya-Merida Station - 26 min drive
  • Mérida International Airport (MID) - 15 min drive

Restaurants

  • ‪The Italian Coffe Company - ‬7 min drive
  • ‪Pizza Hut - ‬6 min drive
  • ‪Burger King - ‬9 min drive
  • ‪KFC - ‬7 min drive
  • ‪Subway - ‬7 min drive

About this property

Hacienda Santa Cruz

Upscale hotel near Mérida Cathedral
Consider a stay at Hacienda Santa Cruz and take advantage of a poolside bar, a terrace, and shopping on site. Indulge in reflexology, a body wrap, and a massage at the onsite spa. The on-site restaurant, "Valentina", offers breakfast, lunch, dinner, light fare, and al fresco dining. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools with pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), 1 meeting room, and a TV in the lobby
  • Massage treatment rooms, wedding services, and ATM/banking services
Room features
All guestrooms are individually furnished, and have comforts such as premium bedding and laptop-compatible safes, in addition to perks like free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Pillowtop mattresses and free cribs/infant beds
  • Bathrooms with rainfall showers and hair dryers
  • 42-inch plasma TVs with satellite channels
  • Ceiling fans, daily housekeeping, and phones

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 107 to 180 for adults and MXN 107 to 180 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • "Valentina"

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility

More

  • 1 floor
  • Banquet hall
  • Built in 1640
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 107 to 180 for adults, and MXN 107 to 180 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hacienda Santa Cruz
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Hotel Merida
Hacienda Santa Cruz Merida
Hacienda Hotel Santa Cruz Palomeque
Hacienda Santa Cruz Hotel Mérida
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel Mérida

Frequently asked questions

Does Hacienda Santa Cruz have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 7:00 AM–7:00 PM.

Is Hacienda Santa Cruz pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Santa Cruz?

Self parking is free at this property.

What time is check-in at Hacienda Santa Cruz?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hacienda Santa Cruz?

Check-out is at noon.

Where is Hacienda Santa Cruz located?

Situated near the airport, this spa hotel is within 9 mi (15 km) of Museum of the City of Merida, Mérida Cathedral, and Plaza Grande. Municipal Palace of Merida and U.S. Consulate Merida are also within 9 mi (15 km).

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Hacienda Santa Cruz Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 36 out of 64 reviews
Rating 8 - Good. 16 out of 64 reviews
Rating 6 - Okay. 4 out of 64 reviews
Rating 4 - Poor. 5 out of 64 reviews
Rating 2 - Terrible. 3 out of 64 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10

Beautiful place and great friendly service. Food is amazing!
Stayed 3 nights in Nov 2022

10/10

Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful!

10/10

The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place.
Stayed 2 nights in Feb 2023

8/10

i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there?
Stayed 3 nights in May 2024

4/10

We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best. Overall, a very bad experience for a first class hotel.
Stayed 1 night in Oct 2024

2/10

Stayed 1 night in Oct 2024

10/10

Stayed 3 nights in Sep 2024

10/10

Stayed 1 night in Sep 2024

10/10

Stayed 1 night in Sep 2024

10/10

Excelentes instalaciones, servicio excelente, una maravilla !
Stayed 3 nights in Aug 2024

10/10

Excelente habitaciones y restaurante
Stayed 1 night in Jul 2024

4/10

Cerró restaurantes y todo servicio por la posible llegada del huracán Berly, retiro personal de limpieza y nos dejó a la buena de Dios. No pudimos tomar ni un café.
Stayed 1 night in Jul 2024

4/10

El servicio es malo, se les perdió las llaves de nuestro cuarto No me entrego mi pasaporte a la hora del check in. Lo bueno que me acorde Había una mochila en la cama que no era de nosotras.
Stayed 1 night in Jun 2024

10/10

Stayed 2 nights in Jun 2024

6/10

Esta muy bonito el lugar pero se ve que le falta personal. A partir de las 5pm cerro el restaurante de la hacienda y no nos dijeron nada al hospedarnos y nos quedamos sin cenar ya que no llegan los servios de rappi, ni uber eats.
Stayed 1 night in Jun 2024

2/10

Stayed 1 night in May 2024

10/10

Me gusto la experiencia
Stayed 1 night in Mar 2024

10/10

Stayed 1 night in Feb 2024

10/10

Todo muy bien. Servicio excelente. Muy bonitas instalaciones. Lo único malo es que hubo una boda y la música estuvo a todo volumen hasta las 3 am
Stayed 1 night in Feb 2024

10/10

La propiedad está hermosa y súper bien cuidada, el personal es súper amable y servicial y la comida está deliciosa !!!
Stayed 1 night in Jan 2024

8/10

El lugar es muy lindo y el personal da un trato excelente, lo unico que podría mejorar seria en los alimentos
Stayed 1 night in Jun 2023

10/10

Stayed 2 nights in Apr 2023

8/10

La hacienda es muy bonita y tiene preciosos jardines, 2 piscinas, cenote artificial y bicis para recorrer el lugar. Fuimos para celebrar nuestro aniversario. En ningún momento nos preguntaron si íbamos por algo especial. Hubiera sido lindo que lo preguntaran y tuvieran algún detalle con nosotros. En cuando a la habitación, nos dieron cama matrimonial y habíamos reservado habitación con cama queen size. El piso de la regadera estaba muy resbaloso, no era antiderrapante. En el desayuno nos hicieron cargos adicionales al llegar la cuenta pero lo dijimos y lo corrigieron. Tuvimos la mala suerte de que hubiera boda en la hacienda por lo que dormimos bastante mal hasta que terminó la música. El desayuno estuvo rico.
Chilaquiles con cochinita y chilaquiles motuleños
Preciosos jardines
Cenote artificial
Stayed 1 night in Feb 2023

10/10

Stayed 1 night in Feb 2023

10/10

Hermoso lugar
Stayed 1 night in Feb 2023