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Pullman Melbourne City Centre

5.0 star property
Melbourne's most walkable city address puts travelers at the crossroads of shopping and theatre, with everything they need just steps from their door

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Photo gallery for Pullman Melbourne City Centre

2 bars/lounges, rooftop bar - Pullman Melbourne City Centre (Melbourne)
Superior Room, 1 King Bed | Minibar, in-room safe, laptop workspace, blackout drapes - Pullman Melbourne City Centre (Melbourne)
Daily cooked-to-order breakfast for a fee - Pullman Melbourne City Centre (Melbourne)
Meeting facility - Pullman Melbourne City Centre (Melbourne)
2 restaurants, breakfast, lunch, dinner served; local cuisine - Pullman Melbourne City Centre (Melbourne)
Pullman Melbourne City Centre is centrally located, featuring two restaurants with local cuisine. Guests value the helpful staff, free in-room WiFi, and amenities like dry cleaning, car rentals, an outdoor entertainment area, and two bars for relaxing after exploring Melbourne.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room, 1 King Bed (Premium)

Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Premium)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Renovated in 2017
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Renovated in 2017
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen beds

Superior Room, 2 Queen beds | Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 2 Queen beds

8.8 out of 10
Excellent
(29 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Renovated in 2017
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Minibar, in-room safe, laptop workspace, blackout drapes

Classic Room, 1 Queen Bed

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout drapes/curtains
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed (Executive)

Premium Room, 1 King Bed (Executive) | Minibar, in-room safe, laptop workspace, blackout drapes

Premium Room, 1 King Bed (Executive)

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Dining table
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Premium, Lounge Access)

Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Premium, Lounge Access)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
LCD TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 King Bed

9.8 out of 10
Exceptional
(14 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout drapes/curtains
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Lounge Access)

Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 King Bed (Lounge Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (High Floor)

Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 King Bed (High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout drapes/curtains
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Melbourne Central Business District, a neighborhood in Melbourne, Pullman Melbourne City Centre is in the entertainment district and near a metro station. Bourke Street Mall and Melbourne Central are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit SEA LIFE Melbourne and Royal Botanic Gardens. Looking to enjoy an event or a game? See what's going on at Melbourne Cricket Ground or Marvel Stadium. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like rock climbing nearby. Visit our Melbourne travel guide
Map
265 Little Bourke Street, Melbourne, VIC, 3000

What's nearby

  • Melbourne Central
    Melbourne Central
    2 min walk - 0.1 miles
  • Bourke Street Mall showing a city, shopping and street scenes
    Bourke Street Mall
    3 min walk - 0.2 miles
  • Regent Theatre in Melbourne
    Regent Theatre
    5 min walk - 0.3 miles
  • Flinders Lane
    Flinders Lane
    5 min walk - 0.3 miles
  • A must do if in Melbourne. There is something for everyone.
    Queen Victoria Market
    12 min walk - 0.7 miles

Getting around

  • Melbourne Central Station
    7 min walk
  • Flinders Street Station
    8 min walk
  • Melbourne Airport (MEL)
    35 min drive

Restaurants

  • Superhiro
    1 min walk
  • Tetsujin
    2 min walk
  • Soul Cafe
    1 min walk
  • China Bar
    1 min walk
  • Dodee Paidang
    1 min walk

About this property

Pullman Melbourne City Centre

Hotel near Bourke Street Mall
Located close to Melbourne Central and Regent Theatre, Pullman Melbourne City Centre provides a shopping mall on site, a coffee shop/cafe, and dry cleaning/laundry services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local cuisine. Free in-room WiFi is available to all guests, along with car rentals on site and an outdoor entertainment area.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, cooked-to-order breakfast (surcharge), and valet parking (surcharge)
  • Express check-out, express check-in, and a front-desk safe
  • Smoke-free premises, a banquet hall, and multilingual staff
  • Guest reviews speak highly of the helpful staff and walkable location
Room features
All 204 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like air conditioning and bathrobes. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 55-inch LCD TVs with premium channels
  • Wardrobes/closets, mini fridges, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Ecotourism Australia Sustainable Tourism, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 28 per night); discounts available
  • Limo/town car service
  • Covered valet parking on site (AUD 65 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 20 to 50 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Blossom Rooftop Bar
  • Elevate Club Lounge
  • Eva's Restaurant & Bar

Things to do

  • Designer stores
  • Health club
  • Shopping mall
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 581 square feet of conference space
  • Computer station

Outdoors

  • Outdoor entertainment area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 50 per person
  • Covered valet parking fee: AUD 65 per night
  • Nearby parking fee: AUD 28 per night (2133 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Swanston Grand
Swanston Hotel
Pullman Melbourne on Swanston
Pullman Melbourne City Centre Hotel
Pullman Melbourne City Centre Melbourne
The Swanston Hotel Melbourne Grand Mercure
Pullman Melbourne City Centre Hotel Melbourne

Frequently asked questions

Is Pullman Melbourne City Centre pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for AUD 65 per night.

What time is check-in at Pullman Melbourne City Centre?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pullman Melbourne City Centre?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Pullman Melbourne City Centre located?

Located in Melbourne Central Business District, this hotel is within a 5-minute walk of Bourke Street Mall and Melbourne Central. Regent Theatre and Queen Victoria Market are also within 15 minutes. Melbourne Central Station is 7 minutes by foot and Parliament Station is 10 minutes.

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Reviews

Pullman Melbourne City Centre Reviews

8.8

Excellent

9.4

Cleanliness

6.0

Location

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 293 out of 488 reviews
Rating 8 - Good. 122 out of 488 reviews
Rating 6 - Okay. 42 out of 488 reviews
Rating 4 - Poor. 22 out of 488 reviews
Rating 2 - Terrible. 9 out of 488 reviews

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and tidy room with good amenities, very helpful staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Staff were super helpful - friendly but professional. Rooms are clean and modern. Perfect location. Would absolutely stay again when in Melbourne.
Stayed 5 nights in Jan 2026

10/10 Excellent

Katrina

Liked: Cleanliness, property conditions & facilities
Excellent location, clean hotel, great service
Stayed 2 nights in Dec 2025

10/10 Excellent

Claire lily

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room awesome staff beautiful restaurants awesome locations
Stayed 4 nights in Dec 2025

8/10 Good

Lauren

Liked: Property conditions & facilities
Great gym. Room wasn’t the cleanest.
Stayed 1 night in Jan 2026

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Clean, central location and close to all the theaters nearby
Stayed 2 nights in Dec 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
Repeat guests I absolutely love this hotel for our city staycations. The general manager is amazing and always looks after us with a nice little welcome back gift. The rooms are some of the best in Melbourne CBD strongly recommend for an amazing location as well.
Stayed 2 nights in Jan 2026

10/10 Excellent

Merrilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, close to shops and beautiful space to stay in !!
Stayed 2 nights in Aug 2025

10/10 Excellent

Rajan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great and fresh breakfast and amazing service
Stayed 1 night in Sep 2025

6/10 Okay

Emma

Liked: Cleanliness, property conditions & facilities
Room was good had all facilities you need , staff were good also , disappointed with roof top bar as this was the only place you could get a drink but had to book a table with them when you tried to walk in if busy they were saying comeback another time , you got free drink vouchers for this roof top bar if you didn’t have room cleaning service everyday which was good but you struggled to get in the Bar to use them . Not a 5* hotel , gym was good also .
Stayed 1 night in Dec 2025

10/10 Excellent

SZU PO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for business trip

Location is perfect and the room is very clean and modern. The buttermilk pancakes for the breakfast were delicious.
Stayed 1 night in Sep 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Pullman city. Staff were super helpful and the location is amazing, if you love to shop. Considering the location the room was still nice and quiet. Would highly recommend this motel.
Stayed 1 night in Sep 2025

10/10 Excellent

Teresa

Great central location
Stayed 2 nights in Jun 2025

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay.Beds were comfortable and there is plenty of room.hotel is located conveniently near shopping and public transportation
Stayed 3 nights in May 2025

10/10 Excellent

Riza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping Staff are fabulous! So helpful and friendly will definitely stay here again!
Stayed 1 night in Jun 2025

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Perfect for short stay
Stayed 1 night in Apr 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, very convenient to central Melbourne, walkable to everything. Staff were incredible, particularly Sophie on the front desk and the breakfast staff who went out of their way to make it enjoyable and helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Liam

Liked: Cleanliness, amenities, property conditions & facilities
Great location, close many dining and shopping options. Tram stops very close.
Stayed 2 nights in Jun 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel beautiful room so clean and had everthing you possibly need will go there again
Stayed 1 night in Apr 2025

8/10 Good

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and close to everything and you can walk everywhere.
Stayed 3 nights in May 2025

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, comfy and quiet.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, cleanliness, staff, facilities were all sound!
Stayed 1 night in Mar 2025

8/10 Good

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping and dining
Stayed 1 night in Dec 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property in the heart of the city. Delightful friendly and efficient staff. Beautiful room and bedding. Highly recommend.
Stayed 1 night in Jun 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice.

Great stay. A bit noisy on the first night. Great facilities and restaurant choices. Amazing breakfast. Really clean and comfy.
Stayed 2 nights in May 2025